Acquisition effects in private banking: avoiding client losses

The credit crunch of 2009 has had significant impact on financial services, and the effects on customer service are only now becoming apparent. Private banks offer a custom-made and individual financial service with a close personal relationship between customer and bank. During a process of acquisition a significant percentage of an acquired private bank's client base is lost and, therefore, client retention is important in this context. This paper takes notice of this circumstance during the credit crunch when unplanned acquisitions were occurring. It uses a qualitative content analysis and interview data. Although the owners of the bank have changed, the bank is urgently advised to design sustainable client relationships based on the knowledge of their clients' perceptions. The paper proposes a new model of private banking consumer perception that identifies determinants of client migration. This model will be of use for researchers and practitioners in this area of management

Erziehung und sozialer Wandel - Brennpunkte sozialpädagogischer Forschung, Theoriebildung und Praxis. Eine Einführung in die Thematik des Beihefts

Verallgemeinernd wird im Beitrag festgestellt: "Es geht zunächst um die Vergegenwärtigung der Wandlungen und Veränderungen in den sozialen Problemlagen und Lebensverhältnissen der Adressaten der Sozialpolitik, wie sie sich im Zusammenhang der dramatischen Veränderungen auf der gesellschaftlichen Ebene in der zweiten Hälfte der neunziger Jahre darstellen; deswegen ist von den Erziehungsverhältnissen im sozialen Wandel die Rede... Es geht um die Frage, wie Erziehungs- und Bildungsverhältnisse im Zeichen und im Kontext gesellschaftlicher Wandlungsprozesse sich verändern und welche Problemlagen daraus resultieren." (DIPF/Sch.

High resolution temperature and density profiles during the energy quench of density limit disruptions in Rijnhuizen tokamak project

Measurements of the electron temperature, Te, and density, ne, during the energy quench of a major disruption showed that the onset of Te erosion in the neighborhood of the m/n = 2/1 O point at the low field side (LFS) accelerates the well-known m/n = 1/1 erosion of the core temperature. During this phase Te(r) is only partially flat in the region between the q = 2 and the q = 1 surfaces and ne(r) decreases in the core and increases inside the m/n = 2/1 island. Immediately after the flattening of Te(r) a large peak in Te and to a lesser extent in ne has been observed. This peak is radially localized at the q = 2 radius at the LFS, is very short lived and is poloidally asymmetric. Te profiles measured by the heterodyne radiometer and the Thomson scattering agree very well up to the time Te(r) flattens but afterwards can be a factor of two different