European expectations of disaster information provided by critical infrastructure operators

Previous research into social media crisis communication has tended to focus on use by emergency managers rather than other key stakeholder, critical infrastructure (CI) operators. This article adds to the field by empirically investigating public expectations of information provided by CI operators during crisis situations and if CI operators currently meet such expectations. It draws on key themes that emerged from a review of the literature on public expectations of disaster related information shared via social media. Then, it presents the results of an online questionnaire and interview-based study of disaster-vulnerable communities in France, Norway, Portugal and Sweden. Results indicate that members of the public expect CI operators to provide disaster related information via traditional and social media, but not necessarily respond to their queries on social media. Operators appear to meet public expectations of traditional media use, but should expand their current practices to include digital media. Recommendations for CI operators on how to do use social media follow

Enhancing critical infrastructure resilience through information-sharing: recommendations for European critical infrastructure operators

This paper explores how critical infrastructure (CI) resilience can be improved through effective crisis communication between CI operators and members of the public. Drawing on academic and practice-based research into crisis and risk communication, as well as the results of 31 interviews conducted with key stakeholders from across Europe, the AESOP guidelines are proposed for enhancing the communication and information-sharing strategies of CI operators. These emphasise the importance of integrating both traditional and digital media into a multi-channel communication strategy that facilitates dialogue between CI operators and key stakeholders including emergency management organisations and representatives of local communities. The information-seeking behaviours of citizens should be evaluated by these organisations in order to ensure that this messaging reaches key demographics in disaster-vulnerable areas. This paper concludes by examining how post-disaster learning should be incorporated into a flexible framework for crisis and risk communication that manages public expectations about the time needed to restore services in the aftermath of large-scale incidents

Contribution to the Global Digital Compact: “Digital commons as a global public good. Internet as a free space, and methods for combating the spread of disinformation and misinformation.”

The Internet as a common good implies the absence of any restrictions, closures, and blockages with censorship being unacceptable in democratic societies. However, it can lead to the uncontrolled growth and spread of disinformation and misinformation, which can have negative effects on democratic processes, on emergency management, and on human rights. While part of society sees the Internet as the last free space and considers the restriction of the Internet an infringement of citizens’ rights to freedom of communication and information, another part of society advocates at least reasonable censorship of the Internet. Parallel to this is the question of who will be behind the censorship – will it be the government, private companies, platforms, or search engines, and what will be the rules and algorithms of censorship. As part of its participation in the CORE project (sCience&human factOr for Resilient sociEty), IIASA held an online consultation with project participants to discuss the topic of “Internet as a free space and methods for combating the spread of disinformation and misinformation” and to prepare key principles and commitments as a contribution to the Global Digital Compact. This report provides a comprehensive overview of the key points raised by the participants in the consultation proces

Impact of misinformation on social media on risk perception in a multi-risk environment

Misinformation is not a new phenomenon but, through social media, has gained new dynamics such as the rapidity of spread around the world within a few seconds. Past events have shown that misinformation can worsen the response to an emergency by leading to inappropriate behaviours, triggering fear and anxiety, or reducing the credibility of the measures by official actors. To better understand the dynamics of misinformation on social media or in the press and its effects on people’s beliefs and behaviour, we defined six case studies addressing different hazards and time periods. This allowed us to derive recommendations to prevent and fight the spread of and belief in misinformation along the entire communication chain - source, message, channel, receiver, effect, and feedback. Three of our key results are that: i) official actors should provide information on a regular basis to build credibility and trust, which will allow them to effectively communicate and counter misinformation during emergencies when people are under stressful conditions; ii) fragmented information on social media should be counterbalanced through external links to richer sources, where people can inform themselves about the broader context and details; and iii) the cultural context and ideological debates must be considered to address anchored beliefs and biases when developing strategies to prevent and fight misinformation

Pion irradiation studies of CVD diamond detectors

We report here the results of a test to ascertain the radiation hardness properties of CVD diamond detectors to 300 MeV/c pions. In this test, CVD diamond detectors were exposed to 8 \times 10^{13} pions per cm^2 using the high intensity pion beam at the Paul Scherrer Institut. For comparison, silicon photodiodes were exposed to similar fluences at the same time. The measurements and the dosimetry during the irradiations are described herein. As expected, the silicon devices degraded. The diamond devices showed no degradation in collected charge and no increase in leakage current

Micro-strip sensors based on CVD Diamond

In this article we present the performance of recent chemical vapour deposition (CVD) diamond micro-strip sensors in beam tests. In addition we present the first comparison of a CVD diamond micro-strip sensor before and after proton irradiation

Performance of irradiated CVD diamond micro-strip sensors

CVD diamond detectors are of interest for charged particle detection and tracking due to their high radiation tolerance. In this article we present, for the first time, beam test results from recently manufactured CVD diamond strip detectors and their behavior under low doses of electrons from a $\beta$-source and the performance before and after intense ($>10^{15}/{\rm cm^2}$) proton- and pion-irradiations. We find that low dose irradiations increase the signal-to-noise ratio (pumping of the signal) and slightly deteriorate the spatial resolution. Intense irradiations with protons ($2.2\times 10^{15}~p/{\rm cm^2}$) lowers the signal-to-noise ratio slightly. Intense irradiation with pions ($2.9\times 10^{15}~\pi/{\rm cm^2}$) lowers the signal-to-noise ratio more. The spatial resolution of the diamond sensors improves after irradiations