Monitoring and cross-checking automation : Do four eyes see more than two?

Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.The present study addresses effects of human redundancy on automation monitoring and cross-checking. Thirty-six participants performed a multi-task, consisting of three subtasks that mimic basic work demands of operators in a control room of a chemical plant. One of the tasks was to monitor and cross-check a highly reliable and safety-critical automated process. Participants were randomly assigned to two groups: (1) Non-redundant: participants worked on all tasks alone as the only responsible operator. (2) Redundant: participants were informed that a second crewmate would work in parallel on the automation monitoring task and that they both were responsible for ensuring safe operation of the automation. Results provide evidence for social loafing effects in automation cross-checking. Participants working redundantly with another crewmate were found to cross-check the automation significantly less than participants, who were working alone. Even if the combined team performance of the participants working in the redundant condition was considered, the number of cross-checks did not significantly differ from the performance in the non-redundant condition. This result suggests that human redundancy can induce social loafing effects which fully compensate a possible reliability gain intended to be achieved by this measure. It challenges the often stated assumption that 'four eyes see more than two' and shows that human redundancy does not necessarily lead to enhanced safety in automation monitoring

Investigating the Potential of Gamification to Improve Seniors’ Experience and Use of Technology

A non-negligible proportion of seniors rarely uses new technology. Far too often, these rather tech unexperienced seniors struggle with new soft- or hard-ware, that do not provide easy access. As a result, some seniors avoid or completely desist to further use “these modern technologies” and consequently miss out on the benefits of digital age. Game-inspired design is supposed to be a promising way to overcome some perceived barriers of seniors by providing hedonic value during early interaction. Previous research has shown that game-inspired design is suitable to motivate seniors’ use of Health-IT. To investigate its potential to facilitate the use of information and communication technology (ICT), an experimental study was conducted. The study investigated the appeal of various gamification features, which were embedded in a prototype of an ICT learning software and compared it to a non-gamified version of the software. Results indicate that the concept of gamified ICT learning software appeals to seniors in general, but that the acceptance of different gamification features is quite diverse. A clear-cut superiority of adding gamification to the software was not found. After interacting with both software versions, seniors in around equal parts preferred either the non-gamified version, the gamified version, or could not decide. Those seniors that clearly favored the gamified version were particularly fond of continuous positive feedback and receiving rewards for each task they have accomplished. Whereas the remaining seniors rather disliked the intensive endorsement through these two features and decided against the gamified version, albeit they liked many of the other game features. Our results underline the necessity of following a user-centered design approach when developing game-inspired applications, and the need for an individualized use of gamification elements to meet the needs of the heterogeneous group of senior users.BMBF, 16SV6183, Gamification - Spielerischer Umgang mit Technik für ältere Menschen - GaT

VRpursuits: Interaction in Virtual Reality Using Smooth Pursuit Eye Movements

Gaze-based interaction using smooth pursuit eye movements (Pursuits) is attractive given that it is intuitive and overcomes the Midas touch problem. At the same time, eye tracking is becoming increasingly popular for VR applications. While Pursuits was shown to be effective in several interaction contexts, it was never explored in-depth for VR before. In a user study (N=26), we investigated how parameters that are specific to VR settings influence the performance of Pursuits. For example, we found that Pursuits is robust against different sizes of virtual 3D targets. However performance improves when the trajectory size (e.g., radius) is larger, particularly if the user is walking while interacting. While walking, selecting moving targets via Pursuits is generally feasible albeit less accurate than when stationary. Finally, we discuss the implications of these findings and the potential of smooth pursuits for interaction in VR by demonstrating two sample use cases: 1) gaze-based authentication in VR, and 2) a space meteors shooting game

Entering PIN codes by smooth pursuit eye movements

Despite its potential gaze interaction is still not a widely-used interaction concept. Major drawbacks as the calibration, strain of the eyes and the high number of false alarms are associated with gaze based interaction and limit its practicability for every-day human computer interaction. In this paper two experiments are described which use smooth pursuit eye movements on moving display buttons. The first experiment was conducted to extract an easy and fast interaction concept and at the same time to collect data to develop a specific but robust algorithm. In a follow-up experiment, twelve conventionally calibrated participants interacted successfully with the system. For another group of twelve people the eye tracker was not calibrated individually, but on a third person. Results show that for both groups interaction was possible without false alarms. Both groups rated the user experience of the system as positive

The Role of Eye Gaze in Security and Privacy Applications: Survey and Future HCI Research Directions

For the past 20 years, researchers have investigated the use of eye tracking in security applications. We present a holistic view on gaze-based security applications. In particular, we canvassed the literature and classify the utility of gaze in security applications into a) authentication, b) privacy protection, and c) gaze monitoring during security critical tasks. This allows us to chart several research directions, most importantly 1) conducting field studies of implicit and explicit gaze-based authentication due to recent advances in eye tracking, 2) research on gaze-based privacy protection and gaze monitoring in security critical tasks which are under-investigated yet very promising areas, and 3) understanding the privacy implications of pervasive eye tracking. We discuss the most promising opportunities and most pressing challenges of eye tracking for security that will shape research in gaze-based security applications for the next decade

Social loafing in redundant human-robot teams

This study examines whether humans show social loafing when working together with a robot in sequential redundancy (second position)

Investigating the Potential of Gamification to Improve Seniors’ Experience and Use of Technology

A non-negligible proportion of seniors rarely uses new technology. Far too often, these rather tech unexperienced seniors struggle with new soft- or hard-ware, that do not provide easy access. As a result, some seniors avoid or completely desist to further use “these modern technologies” and consequently miss out on the benefits of digital age. Game-inspired design is supposed to be a promising way to overcome some perceived barriers of seniors by providing hedonic value during early interaction. Previous research has shown that game-inspired design is suitable to motivate seniors’ use of Health-IT. To investigate its potential to facilitate the use of information and communication technology (ICT), an experimental study was conducted. The study investigated the appeal of various gamification features, which were embedded in a prototype of an ICT learning software and compared it to a non-gamified version of the software. Results indicate that the concept of gamified ICT learning software appeals to seniors in general, but that the acceptance of different gamification features is quite diverse. A clear-cut superiority of adding gamification to the software was not found. After interacting with both software versions, seniors in around equal parts preferred either the non-gamified version, the gamified version, or could not decide. Those seniors that clearly favored the gamified version were particularly fond of continuous positive feedback and receiving rewards for each task they have accomplished. Whereas the remaining seniors rather disliked the intensive endorsement through these two features and decided against the gamified version, albeit they liked many of the other game features. Our results underline the necessity of following a user-centered design approach when developing game-inspired applications, and the need for an individualized use of gamification elements to meet the needs of the heterogeneous group of senior users.</jats:p