Exploring the UK high street retail experience: is the service encounter still valued?

Purpose: The relationship between service quality, the service encounter and the retail experience is explored within a changing UK retail environment. Design: Data was gathered from forty customers and twenty staff of an established UK health and beauty retailer with a long standing reputation for personal customer service. A qualitative analysis was applied using both a service quality and a customer value template. Findings: Customers focused more on the utilitarian features of the service experience and less on ‘extraordinary’ aspects, but service staff still perceived that the customer encounter remained a key requisite for successful service delivery. Research implications: Recent environmental developments - involving customers, markets and retail platform structures - are challenging traditional service expectations. Practical Implications: Retailers may need to reassess the role of the service encounter as part of their on-going value proposition. Originality/value: There has been limited research to date on the perception of shoppers to the service encounter in a changing retail environment and to the evolving notions of effort and convenience

The enormous outer Galaxy HII region CTB 102

We present new radio recombination line observations of the previously unstudied HII region CTB 102. Line parameters are extracted and physical parameters describing the gas are calculated. We estimate the distance to CTB 102 to be 4.3 kpc. Through comparisons with HI and 1.42 GHz radio continuum data, we estimate the size of CTB 102 to be 100-130 pc, making it one of the largest HII regions known, comparable to the W4 complex. A stellar wind blown bubble model is presented as the best explanation for the observed morphology, size and velocities.Comment: 26 pages, 8 figures. Accepted for publication by The Astrophysical Journa

Using baseline-dependent window functions for data compression and field-of-interest shaping in radio interferometry

In radio interferometry, observed visibilities are intrinsically sampled at some interval in time and frequency. Modern interferometers are capable of producing data at very high time and frequency resolution; practical limits on storage and computation costs require that some form of data compression be imposed. The traditional form of compression is a simple averaging of the visibilities over coarser time and frequency bins. This has an undesired side effect: the resulting averaged visibilities "decorrelate", and do so differently depending on the baseline length and averaging interval. This translates into a non-trivial signature in the image domain known as "smearing", which manifests itself as an attenuation in amplitude towards off-centre sources. With the increasing fields of view and/or longer baselines employed in modern and future instruments, the trade-off between data rate and smearing becomes increasingly unfavourable. In this work we investigate alternative approaches to low-loss data compression. We show that averaging of the visibility data can be treated as a form of convolution by a boxcar-like window function, and that by employing alternative baseline-dependent window functions a more optimal interferometer smearing response may be induced. In particular, we show improved amplitude response over a chosen field of interest, and better attenuation of sources outside the field of interest. The main cost of this technique is a reduction in nominal sensitivity; we investigate the smearing vs. sensitivity trade-off, and show that in certain regimes a favourable compromise can be achieved. We show the application of this technique to simulated data from the Karl G. Jansky Very Large Array (VLA) and the European Very-long-baseline interferometry Network (EVN)

Identification by Raman spectroscopy of Mg–Fe content of olivine samples after impact at 6kms?1 onto aluminium foil and aerogel: In the laboratory and in Wild-2 cometary samples

AbstractOlivine, (Mg, Fe)2[SiO4], is a common mineral in extraterrestrial materials, whose Mg–Fe content varies from the end-members Forsterite (Mg2SiO4: denoted ‘Fo’) to Fayalite (Fe2SiO4: denoted ‘Fa’), together with minor quantities of Ca, Cr, Mn and Ni. Olivine is readily identified by Raman spectroscopy, and the Mg–Fe content can be obtained by precise measurements of the position of the two strongest Raman peaks. Here we show that this is not only true for pristine and highly crystalline olivine, but also for grains which have undergone high pressure shock processing during hypervelocity impact. We demonstrate that there are subtle changes to the Raman spectra in grains impacted at 6.1kms−1 onto aluminium foil and into low density aerogel. We quantify these changes, and also show that if no correction is made for the impact effects, the Fe:Mg molar ratio of the olivine can be significantly misinterpreted. This study was stimulated by NASA’s Stardust mission to comet 81P/Wild-2, since freshly ejected cometary dust particles were collected (via impact) onto aluminium foil and into aerogel cells at 6.1kms−1 and these samples are being investigated with Raman spectroscopy. We identify the residue in one Stardust impact crater on aluminium foil as arising from an olivine with a composition of Fo97–100

Studies of snowpack properties by passive microwave radiometry

Research involving the microwave characteristics of snow was undertaken in order to expand the information content currently available from remote sensing, namely the measurement of snowcovered area. Microwave radiation emitted from beneath the snow surface can be sensed and thus permits information on internal snowpack properties to be inferred. The intensity of radiation received is a function of the average temperature and emissivity of the snow layers and is commonly referred to as the brightness temperature (T sub B). The T sub B varies with snow grain and crystal sizes, liquid water content, and snowpack temperature. The T sub B of the 0.8 cm wavelength channel was found to decrease more so with increasing snow depth than the 1.4 cm channel. More scattering of the shorter wavelength radiation occurs thus resulting in a lower T sub B for shorter wavelengths in a dry snowpack. The longer 21.0 cm wavelength was used to assess the condition of the underlying ground

Passive microwave applications to snowpack monitoring using satellite data

Nimbus-5 Electrically Scanned Microwave Radiometer data were analyzed for the fall of 1975 and winter and summer of 1976 over the Arctic Coastal Plain of Alaska to determine the applicability of those data to snowpack monitoring. It was found that when the snow depth remained constant at 12.7 cm, the brightness temperatures T sub B varied with air temperature. During April and May the production of ice lenses and layers within the snow, and possibly wet ground beneath the snow contribute to the T sub B variations also. Comparison of March T sub B values of three areas with the same (12.7 cm) snow depth showed that air temperature is the predominant factor controlling the T sub B differences among the three areas, but underlying surface conditions and individual snowpack characteristics are also significant factors

Radiation-effects Research Facilities

This research was sponsored by the National Science Foundation Grant NSF PHY-931478

Bridging the gap: an exploration of the use and impact of positive action in the UK

Despite laws in Britain permitting limited positive action initiatives to combat disadvantage faced by minority groups in employment since the mid-1970s, the subject has notoriously been a neglected and highly controversial area in the UK. Notwithstanding the potential provided by sections 158 and 159 of the Equality Act 2010, it still appears that organisations prefer to steer clear of this opportunity to address disadvantage suffered by protected groups. Whilst there is a body of work considering the theoretical importance of positive action in the UK, there is a lack of empirical exploration of the practical implications of these provisions. This paper will provide a brief overview of the theoretical context and current positive action legislative provisions within the UK. In light of this context, the early findings of a small-scale qualitative study carried out by the authors will be discussed looking at the experiences of a purposive sample of public and private employers in relation to the positive action provisions of the Equality Act 2010. Early research findings suggest that whilst there was a clear willingness and openness by employers to use of outreach measures in order to redress disadvantage, there was evident wariness regarding a move towards preferential treatment as expounded by section 159. Whilst respondents appeared to appreciate the business case for and utility of the positive action measures under section 158, there was far less enthusiasm for more direct preferential treatment, with many respondents raising serious concerns regarding this. These concerns often reflected a highly sensitive risk-based approach towards any action that could expose their organisation to the possibility of “reverse discrimination”

Snow water equivalent determination by microwave radiometry

One of the most important parameters for accurate snowmelt runoff prediction is snow water equivalent (SWE) which is contentionally monitored using observations made at widely scattered points in or around specific watersheds. Remote sensors which provide data with better spatial and temporal coverage can be used to improve the SWE estimates. Microwave radiation, which can penetrate through a snowpack, may be used to infer the SWE. Calculations made from a microscopic scattering model were used to simulate the effect of varying SWE on the microwave brightness temperature. Data obtained from truck mounted, airborne and spaceborne systems from various test sites were studied. The simulated SWE compares favorable with the measured SWE. In addition, whether the underlying soil is frozen or thawed can be discriminated successfully on the basis of the polarization of the microwave radiation