The Global Call Center Report: International Perspectives on Management and Employment (Executive Summary)

[Excerpt] This report is the first large scale international study of call center management and employment practices across all regions of the globe – including Asia, Africa, South America, North America, and Europe. Covering almost 2,500 centers in 17 countries, this survey provides a detailed account of the similarities and differences in operations across widely diverse national contexts and cultures. The centers in the survey include a total of 475,000 call center employees

The Fear of Excess

Paper money occupied a deeply ambivalent place in works of British monetary writers in the eighteenth century. On the one hand, wrote Adam Smith and Jeremy Bentham, paper money’s ability to represent wealth in exchange without itself containing any intrinsic value was an unparalleled benefit to commerce and industry. On the other hand, having disburdened itself of any intrinsically valuable commodity, the abstract monetary sign of paper money would give rise to a fear of excess, a fear that in essence there was nothing which could limit its growth. In this paper, I will discuss the concept of paper money as it took shape in the writings of eighteenth-century monetary writers as an abstract monetary sign, introducing the idea of general economy of notes to help explore the ambivalent place occupied by paper money. What will become clear is the special role played by what I call the virtual character of paper money in giving rise to its ambivalent place within eighteenth-century discourse. For it was paper money’s virtual character which was the reason it could be so beneficial to commerce and industry while at the same time constantly threatening to explode into excess. Keywords: Excess, Paper Money, Bataille, History of Economic Thought, History of Mone

Black Holes in 4 Nearby Radio Galaxies

We study the velocity dispersion profiles of the nuclei of NGC 1326, 2685, 5273 and 5838 in the CO first overtone band. There is evidence for a black hole (BH) in NGC 1326 and 5838. Gas is seen flowing out of the nuclear region of NGC 5273. We put upper limits on the nuclear BHs responsible for its activity and that of NGC 2685.Comment: to appear in ApS

BioDiVinE: A Framework for Parallel Analysis of Biological Models

In this paper a novel tool BioDiVinEfor parallel analysis of biological models is presented. The tool allows analysis of biological models specified in terms of a set of chemical reactions. Chemical reactions are transformed into a system of multi-affine differential equations. BioDiVinE employs techniques for finite discrete abstraction of the continuous state space. At that level, parallel analysis algorithms based on model checking are provided. In the paper, the key tool features are described and their application is demonstrated by means of a case study

On Expressing and Monitoring Oscillatory Dynamics

To express temporal properties of dense-time real-valued signals, the Signal Temporal Logic (STL) has been defined by Maler et al. The work presented a monitoring algorithm deciding the satisfiability of STL formulae on finite discrete samples of continuous signals. The logic has been used to express and analyse biological systems, but it is not expressive enough to sufficiently distinguish oscillatory properties important in biology. In this paper we define the extended logic STL* in which STL is augmented with a signal-value freezing operator allowing us to express (and distinguish) detailed properties of biological oscillations. The logic is supported by a monitoring algorithm prototyped in Matlab. The monitoring procedure of STL* is evaluated on a biologically-relevant case study.Comment: In Proceedings HSB 2012, arXiv:1208.315

Empty spaces and the value of symbols: Estonia's 'war of monuments' from another angle

Taking as its point of departure the recent heightened discussion surrounding publicly sited monuments in Estonia, this article investigates the issue from the perspective of the country's eastern border city of Narva, focusing especially upon the restoration in 2000 of a 'Swedish Lion' monument to mark the 300th anniversary of Sweden's victory over Russia at the first Battle of Narva. This commemoration is characterised here as a successful local negotiation of a potentially divisive past, as are subsequent commemorations of the Russian conquest of Narva in 1704. A recent proposal to erect a statue of Peter the Great in the city, however, briefly threatened to open a new front in Estonia's ongoing 'war of monuments'. Through a discussion of these episodes, the article seeks to link the Narva case to broader conceptual issues of identity politics, nationalism and post-communist transition

“A very orderly retreat”: Democratic transition in East Germany, 1989-90

East Germany's 1989-90 democratisation is among the best known of East European transitions, but does not lend itself to comparative analysis, due to the singular way in which political reform and democratic consolidation were subsumed by Germany's unification process. Yet aspects of East Germany's democratisation have proved amenable to comparative approaches. This article reviews the comparative literature that refers to East Germany, and finds a schism between those who designate East Germany's transition “regime collapse” and others who contend that it exemplifies “transition through extrication”. It inquires into the merits of each position and finds in favour of the latter. Drawing on primary and secondary literature, as well as archival and interview sources, it portrays a communist elite that was, to a large extent, prepared to adapt to changing circumstances and capable of learning from “reference states” such as Poland. Although East Germany was the Soviet state in which the positions of existing elites were most threatened by democratic transition, here too a surprising number succeeded in maintaining their position while filing across the bridge to market society. A concluding section outlines the alchemy through which their bureaucratic power was transmuted into property and influence in the “new Germany”