Asiakaspalveluprosessi teatterissakävijän kokemana

Opinnäytetyö on kvantitatiivinen tutkimus Jyväskylän kaupunginteatterin asiakaspalveluprosessista teatterissakävijän kokemana. Kaupunginteatterin ohjelmisto koostuu monen eri tyylilajin esityksistä. Tutkimuksen tarkoituksena oli selvittää Jyväskylän kaupunginteatterin asiakkaiden kokemuksia teatterin ohjelmistosta ja palveluista. Jyväskylän kaupunginteatteri viettää 50-vuotisjuhlavuotta vuonna 2011, ja tähän liittyen asiakastyytyväisyyskyselyn toteuttaminen oli ajankohtaista. Asiakkailta kysyttiin mielipiteitä ja kokemuksia itse teatteriesityksestä ja siihen liittyvistä osatekijöistä, sekä teatterissa käymiseen liittyvistä oheispalveluista. Kyselyssä selvitettiin myös kävijöiden teatterissa käymisen aktiivisuutta. Tutkimus toteutettiin kyselylomakkeen avulla. Kyselylomakkeen tekemistä varten käytettiin apuna Grönroosin kirjaa palveluiden markkinoinnista, joka toimi myös pohjana teoriaosuudelle. Teoria koostui asiakastyytyväisyyteen liittyvistä osatekijöistä, asiakassuhdemarkkinoinnista palvelun markkinoinnissa sekä palveluun, prosessiin ja laatuun liittyvistä asioista. Tuloksista kävi ilmi, että kaupunginteatterin ohjelmistoon ja teatterin palveluihin oltiin pääosin tyytyväisiä. Tuloksista nousi esiin muutama ongelmakohta, joita teatterin tulisi pyrkiä tulevaisuudessa kehittämään. Esitykseen liittyviin tekijöihin oltiin pääosin tyytyväisiä. Ongelmakohdaksi esityksen osalta nousi äänentoisto, joka sai varsin paljon kritiikkiä. Suurin kehitettävä osa-alue palveluiden osalta olivat tulosten perusteella väliaikatarjoiluun liittyvät tekijät. Väliaikatarjoilun sujuvuus ja hinta/laatusuhde sai varsin paljon kritiikkiä.This thesis is a quantitative research of the customer service process at the Jyväskylä City theatre and of how people who visit the theatre experience it. The listings of the City Theatre consists of shows of many different genres. The purpose of this thesis was to find out what customers of the Jyväskylä City Theatre think about the listings and services, and through these opinions try to suggest improvements where they are most needed. The theatre celebrates its 50th anniversary in 2011 which is why it was current to conduct a customer satisfaction survey. Customers where asked questions about their opinions about the actual show and the components it includes. Another purpose was to find out what customers think about the additional service and how it works. The research data was collected with the help of a questionnaire. This report consists of theory part, implementation and evaluation of research, results and conclusions. A book about services marketing by Grönroos was used to help make the questionnaire, and it also served as the basis for the theory part. The theory part consists of customer satisfaction, customer relationship marketing in marketing services and of things which the process, services and quality includes. The results revealed that customers are satisfied with the listings and services of the theatre. There were still a couple of problems which the theatre should try to solve in the future. Customers where mostly satisfied with what the actual show includes. The problems include the sound reproduction system, which was criticized the most. According to the results, the thing which needs the most improvement was intermission service. The fluency and the price/quality ratio of the intermission services were considerably criticized

Analysis of the Medium-Term Trends of Inflation Processes in the Russian Economy

The work provides analysis of the price changes on the Russian consumer goods market. The analysis is made in order to iden-tify the factors influencing the formation of the medium term price changes. The following price indicators were analyzed: consumer price index, base consumer price index, price indexes related to foodstuffs and other goods, and price indexes related to paid services. The following variables were chosen for the econometric models: M2 cash rate, dollar-to-ruble ratio rate, and price rate in the energy production sphere. The seasonality and the 1998 economic crisis influence upon the price changes were analyzed. The main conclusion the authors make is that the pattern of cash and non-cash-related factors influencing the medium term price changes was changing at a different rate during various time periods from 1990 to 2006.consumer goods market; price index

Towards sustainable ecological networks of peat bogs in central Russia; development of local environmental action program (LEAP) as a practical tool for protection and restoration of peat bogs in Egorievsk sub region

In central and northern Meshera the habitats for many characteristic peat bog species now show a very fragmented pattern. As a result, the potential for viable populations of characteristic peat bog species has decreased considerably. Peat-mining and other human influences are the most important reasons. To maintain and increase the potential for viable populations of characteristic species, protection and restoration of especially high peat bogs are the most important strategies. To this end, a local environmental action programme (leap) has been developed for peat bogs in Egorievsk subregion. All local stakeholders, such as administration, forestry, peat-mining company and NGOs, support the LEAP. At the short term, protection of peat bogs seems tobe the most realistic strategy

On production and asymmetric focusing of flat electron beams using rectangular capillary discharge plasmas

A method for the asymmetric focusing of electron bunches, based on the active plasma lensing technique is proposed. This method takes advantage of the strong inhomogeneous magnetic field generated inside the capillary discharge plasma to focus the ultrarelativistic electrons. The plasma and magnetic field parameters inside the capillary discharge are described theoretically and modeled with dissipative magnetohydrodynamic computer simulations enabling analysis of the capillaries of rectangle cross-sections. Large aspect ratio rectangular capillaries might be used to transport electron beams with high emittance asymmetries, as well as assist in forming spatially flat electron bunches for final focusing before the interaction point.Comment: 16 pages, 7 figures, 1 tabl

Plasma Equilibrium inside Various Cross-Section Capillary Discharges

Plasma properties inside a hydrogen-filled capillary discharge waveguide were modeled with dissipative magnetohydrodynamic simulations to enable analysis of capillaries of circular and square cross-sections implying that square capillaries can be used to guide circularly-symmetric laser beams. When the quasistationary stage of the discharge is reached, the plasma and temperature in the vicinity of the capillary axis has almost the same profile for both the circular and square capillaries. The effect of cross-section on the electron beam focusing properties were studied using the simulation-derived magnetic field map. Particle tracking simulations showed only slight effects on the electron beam symmetry in the horizontal and diagonal directions for square capillary.Comment: 6 pages, 10 figure

Laser-heated capillary discharge plasma waveguides for electron acceleration to 8 GeV

A plasma channel created by the combination of a capillary discharge and inverse Bremsstrahlung laser heating enabled the generation of electron bunches with energy up to 7.8 GeV in a laser-driven plasma accelerator. The capillary discharge created an initial plasma channel and was used to tune the plasma temperature, which optimized laser heating. Although optimized colder initial plasma temperatures reduced the ionization degree, subsequent ionization from the heater pulse created a fully ionized plasma on-axis. The heater pulse duration was chosen to be longer than the hydrodynamic timescale of ≈ 1 ns, such that later temporal slices were more efficiently guided by the channel created by the front of the pulse. Simulations are presented which show that this thermal self-guiding of the heater pulse enabled channel formation over 20 cm. The post-heated channel had lower on-axis density and increased focusing strength compared to relying on the discharge alone, which allowed for guiding of relativistically intense laser pulses with a peak power of 0.85 PW and wakefield acceleration over 15 diffraction lengths. Electrons were injected into the wake in multiple buckets and times, leading to several electron bunches with different peak energies. To create single electron bunches with low energy spread, experiments using localized ionization injection inside a capillary discharge waveguide were performed. A single injected bunch with energy 1.6 GeV, charge 38 pC, divergence 1 mrad, and relative energy spread below 2% full-width half-maximum was produced in a 3.3 cm-long capillary discharge waveguide. This development shows promise for mitigation of energy spread and future high efficiency staged acceleration experiments

Laser beam coupling with capillary discharge plasma for laser wakefield acceleration applications

One of the most robust methods, demonstrated up to date, of accelerating electron beams by laser-plasma sources is the utilization of plasma channels generated by the capillary discharges. These channels, i.e., plasma columns with a minimum density along the laser pulse propagation axis, may optically guide short laser pulses, thereby increasing the acceleration length, leading to a more efficient electron acceleration. Although the spatial structure of the installation is simple in principle, there may be some important effects caused by the open ends of the capillary, by the supplying channels etc., which require a detailed 3D modeling of the processes taking place in order to get a detailed understanding and improve the operation. However, the discharge plasma, being one of the most crucial components of the laser-plasma accelerator, is not simulated with the accuracy and resolution required to advance this promising technology. In the present work, such simulations are performed using the code MARPLE. First, the process of the capillary filling with a cold hydrogen before the discharge is fired, through the side supply channels is simulated. The main goal of this simulation is to get a spatial distribution of the filling gas in the region near the open ends of the capillary. A realistic geometry is used for this and the next stage simulations, including the insulators, the supplying channels as well as the electrodes. Second, the simulation of the capillary discharge is performed with the goal to obtain a time-dependent spatial distribution of the electron density near the open ends of the capillary as well as inside the capillary. Finally, to evaluate effectiveness of the beam coupling with the channeling plasma wave guide and electron acceleration, modeling of laser-plasma interaction was performed with the code INF&RNOComment: 11 pages, 9 figure

Reinforcement of Earth Structures with Cast-In-Place Piles in the Expanded Boreholes

This given work has been dedicated to samples of the constructive layouts for simplified rigid rollers, grounds categories as per labour input of the holes to be unreeled, constructive layouts for strengthening ground constructions with cast-in-place piles in the unreeled holes (PUH). A formula for assessment of the distance between PUH is also given here as well as some results of the studies as per compacted areas of the space around piles and improving PUH ground characteristics (ρd and E)

Measurement of the Associated γ+μ±\gamma + \mu^\pm Production Cross Section in ppˉp \bar p Collisions at s=1.8\sqrt{s} = 1.8 TeV

We present the first measurement of associated direct photon + muon production in hadronic collisions, from a sample of 1.8 TeV $p \bar p$ collisions recorded with the Collider Detector at Fermilab. Quantum chromodynamics (QCD) predicts that these events are primarily from the Compton scattering process $cg \to c\gamma$, with the final state charm quark producing a muon. Hence this measurement is sensitive to the charm quark content of the proton. The measured cross section of $29\pm 9 pb^{-1}$ is compared to a leading-order QCD parton shower model as well as a next-to-leading-order QCD calculation.Comment: 12 pages, 4 figures Added more detailed description of muon background estimat

Inclusive jet cross section in pˉp{\bar p p} collisions at s=1.8\sqrt{s}=1.8 TeV

The inclusive jet differential cross section has been measured for jet transverse energies, $E_T$, from 15 to 440 GeV, in the pseudorapidity region 0.1$\leq | \eta| \leq$0.7. The results are based on 19.5 pb$^{-1}$ of data collected by the CDF collaboration at the Fermilab Tevatron collider. The data are compared with QCD predictions for various sets of parton distribution functions. The cross section for jets with $E_T>200$ GeV is significantly higher than current predictions based on O($\alpha_s^3$) perturbative QCD calculations. Various possible explanations for the high-$E_T$ excess are discussed.Comment: 8 pages with 2 eps uu-encoded figures Submitted to Physical Review Letter