Barriers in multicultural business communication : an empirical study of Slovenia and Bosnia and Herzegovina

Companies that work in multicultural environments face several challenges in their everyday business life. In this article we focus on the communication aspect of working in multicultural business environments. We test the hypothesis that companies that work in multicultural environments are subject to communication barriers due to different cultural backgrounds of people that engage in these types of communication. We test the hypothesis through a case study of two companies, one from Bosnia and Herzegovina and one from Slovenia, that engage in mutual multicultural communication. Through an in-depth interview with the project manager who takes part in this communication every day and a survey with the employees, we identify and analyse the communication barriers that the employees perceive as relevant to their business processes. We overcome these barriers through the application of the fruitful intercultural business communication model. The main contribution of this work lies in demonstrating the applicability of this model to practical cases and the demonstration of the fact that cultural barriers can exist and inhibit successful business even in environments in close sociocultural and geographic proximity

Crkva svetih Ćirila i Metoda u Sarajevu, djelo Josipa Vancaša

Razdoblje od četrdeset godina austrougarskog upravljanja Bosnom i Hercegovinom predstavlja period intenzivne graditeljske aktivnosti, kada je ambiciozna vlast omogućila da u vrlo kratkom vremenu nastanu čitave graditeljske cjeline u Sarajevu kako bi pokazala sve prednosti europske arhitekture, te ponudila povijesne stilove u kojima su bili izgrađeni najreprezentativniji bečki objekti druge polovine XIX. stoljeća. Sarajevo, kao središte nove vlasti, doživljava pravi procvat u ovom razdoblju: obogaćeno je nizom gospodarskih i kulturnih sadržaja, infrastruktura i prometna mreža su modernizirani, a intenzivna graditeljska djelatnost pretvorila je ovaj grad u suvremenu urbaniziranu europsku metropolu. Osoba koja najviše doprinosi izmjeni slike grada svojim mnogobrojnim realizacijama je zasigurno arhitekt Josip pl. Vancaš. Kao domaći arhitekt, školovan u centru Monarhije, Vancaš je u ovu sredinu donio sve tekovine tada aktualne arhitektonske misli i time Bosnu i Hercegovinu učinio dijelom europskog kulturnog miljea. U vrijeme kad su drugi arhitekti, Vancaševi suvremenici, najvećim dijelom tek anonimni suradnici u velikim arhitektonskim poduzećima, Vancaš samostalno projektira po Bosni i Hercegovini, naročito Sarajevu, gdje gradi najznačajnije gradske javne i sakralne objekte koji će poslužiti kao ponajbolji primjeri interpretacije europskih povjesnih stilova. Konstantna i intenzivna graditeljska djelatnost omogućila je Vancašu visok ugled i afirmaciju u društvu, te opetovano pridonijela prepoznatljivosti njegove ličnosti, koja se izdvaja od ostalih graditelja kojima je Sarajevo toga vremena obilovalo. Od svih arhitekata jedne izuzetno talentirane generacije, jedino kod Vancaša susrećemo tako velik stvaralački raspon, od historicizma, preko pseudomaurskog stila, do secesije i bosanskog sloga. Širina Vancaševih mogućnosti i interesa ponajbolje dolazi do izražaja kod gradnje sakralnih objekata, stoga je arhitektonska vrijednost katoličkih crkvi u Sarajevu iz vremena Monarhije neosporna, jer manifestira Vancaševu sposobnost interpretacije i prilagodbe zadanim uvjetima, gdje su povjesni neostilovi u potpunosti zastupljeni, a očituju se svojom stilskom jasnoćom i čistoćom. (Iz sažetka.

Conservation and Restoration Work on ''Zorin dom'' Theatre in Karlovac

U radu je istražena kompleksna povijest gradnje i djelovanja Gradskog kazališta „Zorin-dom” u Karlovcu, s naglaskom na dvije veće obnove. Zgrada pripada urbanističkoj cjelini karlovačke „ Zvijezde,” pa je samim time upisana u Registar spomenika kulture. Kroz rad je naglašen doprinos Prvog hrvatskog pjevačkog društva „Zora” u stvaranju ideje o nastanku i opstanku kazališne zgrade. Uspoređujući pristupe pojedinim obnovama cilj je ovog rada dati uvid u okolnosti nastanka, kao i u motivaciju za obnove 1960.-ih i kraja 1980.-ih godina. Dio rada odnosi se na suvremene intervencije koje su potrebne za fizičko očuvanje i funkcionalnost zgrade. Značaj zgrade i institucije „Zorin-doma” za grad Karlovac je nepobitan. Glavni kulturni centar Karlovca ima estetsku, ambijentalnu i kulturnu vrijednost. Od početka gradnje do danas prošlo je više od sto godina, a Gradsko kazalište „Zorin-dom” i dalje doprinosi jačanju kulturnog i javnog života Karlovca, ali i Hrvatske općenito

Conservation and Restoration Work on ''Zorin dom'' Theatre in Karlovac

U radu je istražena kompleksna povijest gradnje i djelovanja Gradskog kazališta „Zorin-dom” u Karlovcu, s naglaskom na dvije veće obnove. Zgrada pripada urbanističkoj cjelini karlovačke „ Zvijezde,” pa je samim time upisana u Registar spomenika kulture. Kroz rad je naglašen doprinos Prvog hrvatskog pjevačkog društva „Zora” u stvaranju ideje o nastanku i opstanku kazališne zgrade. Uspoređujući pristupe pojedinim obnovama cilj je ovog rada dati uvid u okolnosti nastanka, kao i u motivaciju za obnove 1960.-ih i kraja 1980.-ih godina. Dio rada odnosi se na suvremene intervencije koje su potrebne za fizičko očuvanje i funkcionalnost zgrade. Značaj zgrade i institucije „Zorin-doma” za grad Karlovac je nepobitan. Glavni kulturni centar Karlovca ima estetsku, ambijentalnu i kulturnu vrijednost. Od početka gradnje do danas prošlo je više od sto godina, a Gradsko kazalište „Zorin-dom” i dalje doprinosi jačanju kulturnog i javnog života Karlovca, ali i Hrvatske općenito

Conservation and Restoration Work on ''Zorin dom'' Theatre in Karlovac

U radu je istražena kompleksna povijest gradnje i djelovanja Gradskog kazališta „Zorin-dom” u Karlovcu, s naglaskom na dvije veće obnove. Zgrada pripada urbanističkoj cjelini karlovačke „ Zvijezde,” pa je samim time upisana u Registar spomenika kulture. Kroz rad je naglašen doprinos Prvog hrvatskog pjevačkog društva „Zora” u stvaranju ideje o nastanku i opstanku kazališne zgrade. Uspoređujući pristupe pojedinim obnovama cilj je ovog rada dati uvid u okolnosti nastanka, kao i u motivaciju za obnove 1960.-ih i kraja 1980.-ih godina. Dio rada odnosi se na suvremene intervencije koje su potrebne za fizičko očuvanje i funkcionalnost zgrade. Značaj zgrade i institucije „Zorin-doma” za grad Karlovac je nepobitan. Glavni kulturni centar Karlovca ima estetsku, ambijentalnu i kulturnu vrijednost. Od početka gradnje do danas prošlo je više od sto godina, a Gradsko kazalište „Zorin-dom” i dalje doprinosi jačanju kulturnog i javnog života Karlovca, ali i Hrvatske općenito

Combining benefit-sought segmentation and service quality gap analysis: Case study of Paklenica National Park, Croatia

As visitors to national parks differ in terms of their profiles and needs, an empirical evaluation of the quality of their experiences, if based on a homogeneous sample, may lead to false conclusions and, hence, inappropriate management decisions. Using Paklenica National Park as a case study, this paper aims to provide a more heterogeneous perspective on the definition of the quality of visitor experiences with park facilities and services. Data were randomly collected from visitors by means of a self-administered questionnaire with a face-to-face approach (n=342). First, visitors were segmented according to the benefits sought. Second, the differences between the obtained segments were examined in terms of the importance of and satisfaction with the facilities and services provided by the park agency. Hierarchical and K-mean cluster analyses resulted in the identification of three distinct segments: Naturalists, Escapists and Ecotourists. In terms of the importance given to and satisfaction with the park facilities and services, the results indicated that the segments significantly differed in four out of six underlying factors. The results of the gap analysis showed that the quality of the experience differed across the segments. The findings of this study revealed that visitor market segmentation can serve as a powerful technique in evaluating the quality of visitors´ experiences

Corporate Social Responsibility of Export Organizations: Relation between Strategy, Activities and Communication on Foreign Markets

The concept of corporate social responsibility has been recognized as a successful differentiation strategy for European export organizations in foreign markets. In the time of unprecedented global social, humanitarian, and economic challenges that we face today, the concept comes into the focus of most global stakeholders as never before in history. Still, the existing literature lacks a deeper analysis of differentiation on foreign markets based on corporate social responsibility. This article aims to analyse the relation between socially responsible strategy, activities and communication of export organizations in foreign markets. Empirical research was done on a sample of 78 medium and large sized Croatian export organizations. Research results reveal the importance and positive influence of inclusion of corporate social responsibility in organizational strategy on socially responsible activities and communication channels and principles in foreign markets

Corporate Social Responsibility and Stakeholders’ Management of Export Companies in Foreign Markets

In this paper, we investigate how corporate social responsibility (hereafter CSR) practices of domestic Croatian mid and large size firms differentiate them on foreign markets. Still, in order for export organizations to realize benefits offered by CSR, export organizations need to identify their main stakeholder groups and interests, and adequately design their CSR activities. This paper provides an overview of the main CSR activities of export organizations in foreign markets and analyses their stakeholder’s management as well as the quality of relationships with their primary and secondary stakeholders on foreign markets. Results of empirical research on a sample of 78 medium and large Croatian export companies show that these export organizations invest significant efforts in implementation of different CSR activities, and into relationships with their primary stakeholders. This work is licensed under a&nbsp;Creative Commons Attribution-NonCommercial 4.0 International License.</p

Treatment of enterocutaneous fistula with total parenteral nutrition in combination with octreotide: a case report

Octreotide is an analog of the polypeptide hormone somatostatin, which can reduce gastrointestinal, biliary and pancreas secretion, as well as decrease gastrointestinal motility. Octreotide in combination with total parenteral nutrition (TPN) has proven to be effective therapy in patients with high-output enterocutaneous fistula (EF)