Informational mobility and productivity: Finnish evidence

The labor productivity effects of portability and connectivity of information and communication technology (ICT) are studied with Finnish firm-level data. It is found that a computer with only processing and storage capabilities boosts labor productivity by 9% (corresponding to 5% output elasticity), portability by 32%, wireline connectivity by 14%, and wireless connectivity by 6%. The findings are in line with previous literature and comparisons to ICT costs suggest that firms equate marginal costs and returns. Although increasing ICT penetration can no longer be a major source of productivity growth in developed economies, the relatively new characteristics studied can.Productivity, Information and communication technology, Local area network, Mobility, Portability, Wireless,

Cross-Utilization of Workers Whose Capabilities Differ

This paper develops a model for allocating cross-trained workers at the beginning of a shift in a multidepartment service environment. It assumes departments are trying to maximize objective functions that are concave with respect to the number of workers assigned. Worker capabilities are described by parameters that range from zero to one, with fractional values representing workers who are less than fully qualified. The nonlinear programming model presented is a variant of the generalized assignment problem. The model is used in a series of experiments to investigate the value of cross-utilization as a function of factors such as demand variability and levels of cross-training. Results show that the benefits of cross-utilization can be substantial, and in many cases a small degree of cross-training can capture most of the benefits. Beyond a certain amount additional cross-training adds little additional value, and the preferred amount depends heavily on the level of demand variability.manpower scheduling, service operations management, mathematical programming