42 research outputs found

    Evaluation Research and Institutional Pressures: Challenges in Public-Nonprofit Contracting

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    This article examines the connection between program evaluation research and decision-making by public managers. Drawing on neo-institutional theory, a framework is presented for diagnosing the pressures and conditions that lead alternatively toward or away the rational use of evaluation research. Three cases of public-nonprofit contracting for the delivery of major programs are presented to clarify the way coercive, mimetic, and normative pressures interfere with a sound connection being made between research and implementation. The article concludes by considering how public managers can respond to the isomorphic pressures in their environment that make it hard to act on data relating to program performance.This publication is Hauser Center Working Paper No. 23. The Hauser Center Working Paper Series was launched during the summer of 2000. The Series enables the Hauser Center to share with a broad audience important works-in-progress written by Hauser Center scholars and researchers

    A simulation study of the passenger check-in system at the Ottawa international airport

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    This work presents a simulation study of the check-in system at the Ottawa International Airport. Various data were collected and used to define the inputs to a simulation model. These include the current agents' working schedules, the passengers' arrival pattern distributions, the passengers' service time distributions, the historical flight load factor, the distributions of the types of passengers, and the flight schedule. The scenarios evaluated include changing the queue structure and considering alternate agents' working schedules. The performance measurement retained are the average waiting time in queues, the maximum waiting time in queues, the average queue length, the maximum queue length, and the distribution of passengers waiting times in queues. A linear programming (LP) model was developed to provide alternate agent working schedules that minimizes the total agent person hours and meets the passenger loads that vary throughout the day. A heuristic was used to incorporate breaks and lunches. The critical factor that impacts the check-in service performance proved to be the agents' working schedule. Sensitivity analysis on changes of passenger loads and service rates were performed and the findings are discussed
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