Creative Strategies for Effective and Engaging Student Employee Training: Helping Student Employees Engage, Grow, and Be Known

Is your library known as “the” place for students to work on your campus? Do your student employees get excited about “famous” annual training events in your department? Do your former student employees return years later to say hello because the library felt like their second home during college? Student employees are full of potential to become actively engaged participants in library operations and delivery of quality service. However, many librarians and library staff members struggle to motivate their student employees and help them see their employment as a highly valuable, formative work experience. The authors share some creative (and tested) ideas to improve and assess the student employee training experience. Ideas shared include annual training events held at the George Fox University Library like the Amazing Race, Turkey Bowl Team Competition, and more

Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk

This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations that excel in customer service. The article identifies key organizational structures that have been shown to support or hinder good service and discusses the process of implementing these structures in practice and the results of an assessment process designed around determining success

Hawks\u27 Herald -- February 5, 2015

Strategy for Tomorro

Information Outlook, October 2003

Volume 7, Issue 10https://scholarworks.sjsu.edu/sla_io_2003/1009/thumbnail.jp

Innovate Magazine / Annual Review 2008-2009

https://scholarworks.sjsu.edu/innovate/1003/thumbnail.jp

New Voices: What Works

Reviews grantees' accomplishments in building community news sites, keys to sustainability, and lessons learned about engagement, staffing, business models, social media, technology, partnerships, and limitations of university, youth, and radio projects

The Santa Clara, 2017-10-26

https://scholarcommons.scu.edu/tsc/1053/thumbnail.jp