The design and engineering of innovative mobile data services: An ontological framework founded on business model thinking

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This research investigates mobile service design and engineering in the mobile telecommunications industry. The mobile telecommunication business is shifting from one that was voice-centric to one that is almost all data-centric; thanks to recent rapid advances in Information and Communication Technologies (ICTs). The underlying reasons behind this shift can be traced back to two main issues that are interlinked. The first and major reason is that telecoms (telecommunication companies) are trying to generate new revenue streams based on data and information transmissions, given the saturation of the voice market. This is rational given the market opportunities in one direction and the pressures being generated by the current economic downturn from the other direction. The second reason relates to the flexibility of data, compared to voice. Indeed, the number of services that can be developed on the basis of data are much greater than those that can be developed on the basis of voice. However, the design and engineering of successful and innovative mobile data services has proven to be a complex undertaking. The number of effective mobile data services is relatively small and the revenue generated from such offerings has generally been below expectations. This research develops an ontological framework to help in changing this situation, and making mobile services engineering more effective and successful, following the design-science research paradigm. Design-science research, in general, aims to solve unstructured but relevant organizational or social problems through the development of novel and useful artefacts. As the current research aims to help in solving the mobile data services engineering dilemma by developing a purposeful ontological framework, the design-science research paradigm is deemed fitting. Within this paradigm, the author develops a novel design approach specified for ontology engineering, termed “OntoEng”. This design approach is used in this research for developing the ontological framework. The developed ontological framework is founded on business model thinking. The idea is that creating innovative mobile data services requires developing innovative business models. Indeed, innovative business models can help translate technological potential into economic value and allow telecoms to achieve their strategic objectives. The ontological framework includes the development of an ontology, termed “V4 Mobile Service BM Ontology” as well as “Mobile Key Value Drivers” for designing and engineering innovative mobile data services. The V4 Mobile Service BM Ontology incorporates four design dimensions: (1) value proposition including targeting; (2) value architecture including technological and organizational infrastructure; (3) value network dealing with aspects relating to partnerships and co-operations; and finally (4) value finance relating to costs, pricing, and revenue structures. Within these four dimensions, sixteen design concepts are identified along with their constituent elements. Relationships and interdependencies amongst the identified design constructs are established and clear semantics are produced. The research then derives six key value drivers for mobile service engineering as follows: (a) Market Alignment; (b) Cohesion; (c) Dynamicity; (d) Uniqueness; (e) Fitting Network-Mode; and (f) Explicitness. The developed ontological framework in this research is evaluated to ensure that it can be successfully implemented and performs correctly in the real world. The research mainly utilizes case analysis methods to ensure the semantic correctness of the ontological framework. Indeed, the developed ontological framework is employed as an analytical lens to examine the design and engineering of three key real-life cases in the mobile telecommunications industry. These cases are: (1) Apple’s iPhone Services and Applications; (2) NTT DoCoMo’s i-mode Services; and (3) Orange Business Services. For further validation, the developed ontological framework is evaluated against a set of criteria synthesized from ontology engineering and evaluation literature. These criteria are: Clarity; Coherence; Conciseness; Preciseness; Completeness; and Customizability. The developed ontological framework is argued to make significant contributions for theory, practice, and methodology. For theory, this research provides (1) a novel ontological framework for designing and engineering mobile data services; (2) a unified framework of the business model concept; and (3) a new design approach for ontology engineering in information systems. For practice, the current research provides practitioners in the telecommunications industry with systematic and customizable means to design, implement, analyze, evaluate, and change new and existing mobile data services to make them more manageable, effective, and creative. For methodology, the use of the design- science research paradigm for ontology engineering signifies the focal methodological contribution in this research given its novelty. This research also contributes to the understanding of the design-science research paradigm in information systems as it is relatively new. It provides a working example in which the author illustrates how recognizing design-science research as a paradigm is essential and useful to the research in information systems discipline

Smart Sensor Technologies for IoT

The recent development in wireless networks and devices has led to novel services that will utilize wireless communication on a new level. Much effort and resources have been dedicated to establishing new communication networks that will support machine-to-machine communication and the Internet of Things (IoT). In these systems, various smart and sensory devices are deployed and connected, enabling large amounts of data to be streamed. Smart services represent new trends in mobile services, i.e., a completely new spectrum of context-aware, personalized, and intelligent services and applications. A variety of existing services utilize information about the position of the user or mobile device. The position of mobile devices is often achieved using the Global Navigation Satellite System (GNSS) chips that are integrated into all modern mobile devices (smartphones). However, GNSS is not always a reliable source of position estimates due to multipath propagation and signal blockage. Moreover, integrating GNSS chips into all devices might have a negative impact on the battery life of future IoT applications. Therefore, alternative solutions to position estimation should be investigated and implemented in IoT applications. This Special Issue, “Smart Sensor Technologies for IoT” aims to report on some of the recent research efforts on this increasingly important topic. The twelve accepted papers in this issue cover various aspects of Smart Sensor Technologies for IoT

DEFINING DIGITAL PRESERVATION WORK: A CASE STUDY OF THE DEVELOPMENT OF THE REFERENCE MODEL FOR AN OPEN ARCHIVAL INFORMATION SYSTEM

I report on a multi-method case study of the development of a standard called the Reference Model for an Open Archival Information System (OAIS), which describes components and services required to develop and maintain archives in order to support long-term access and understanding of the information in those archives. The development of the OAIS took place within a standards development organization called the Consultative Committee for Space Data Systems (CCSDS), whose formal purview is the work of space agencies, but the effort reached far beyond the traditional CCSDS interests and stakeholders. It has become a fundamental component of digital archive research and development in a variety of disciplines and sectors. Through document analysis, social network analysis and qualitative analysis of interview data, I explain how and why the OAIS development effort, which took place within a space data standards body, was transformed into a standard of much wider scope, relevant to a diverse set of actors. The OAIS development process involved substantial enrollment of resources from the environment, including skills and expertise; social ties; documentary artifacts; structures and routines; physical facilities and proximity; and funding streams. Enrollment from the environment did not occur automatically. It was based on concerted efforts by actors who searched for relevant literature, framed the process as open, and promoted it at professional events. Their acts of participation also helped to enroll resources, contributing to what structuration theory calls the signification and legitimation of the Reference Model, i.e. enactment of what the document means, and why and to whom it is important. Documentary artifacts were most successfully incorporated into the OAIS when they were perceived to support modularity and to be at an appropriate level of abstraction. The content of the Reference Model was subject to stabilization over time, making changes less likely and more limited in scope. A major factor in the success of the OAIS was the timing of its development. Actors within several streams of activity related to digital preservation perceived the need for a highlevel model but had not themselves developed one. At the same time, several actors now felt they had knowledge from their own recent digital archiving efforts, which could inform the development of the OAIS. This study has important implications for research on standardization, and it provides many lessons for those engaged in future standards development efforts.Ph.D.InformationUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttp://deepblue.lib.umich.edu/bitstream/2027.42/39372/2/dissertation_callee.pd

The design and engineering of innovative mobile data services : an ontological framework founded on business model thinking

This research investigates mobile service design and engineering in the mobile telecommunications industry. The mobile telecommunication business is shifting from one that was voice-centric to one that is almost all data-centric; thanks to recent rapid advances in Information and Communication Technologies (ICTs). The underlying reasons behind this shift can be traced back to two main issues that are interlinked. The first and major reason is that telecoms (telecommunication companies) are trying to generate new revenue streams based on data and information transmissions, given the saturation of the voice market. This is rational given the market opportunities in one direction and the pressures being generated by the current economic downturn from the other direction. The second reason relates to the flexibility of data, compared to voice. Indeed, the number of services that can be developed on the basis of data are much greater than those that can be developed on the basis of voice. However, the design and engineering of successful and innovative mobile data services has proven to be a complex undertaking. The number of effective mobile data services is relatively small and the revenue generated from such offerings has generally been below expectations. This research develops an ontological framework to help in changing this situation, and making mobile services engineering more effective and successful, following the design-science research paradigm. Design-science research, in general, aims to solve unstructured but relevant organizational or social problems through the development of novel and useful artefacts. As the current research aims to help in solving the mobile data services engineering dilemma by developing a purposeful ontological framework, the design-science research paradigm is deemed fitting. Within this paradigm, the author develops a novel design approach specified for ontology engineering, termed “OntoEng”. This design approach is used in this research for developing the ontological framework. The developed ontological framework is founded on business model thinking. The idea is that creating innovative mobile data services requires developing innovative business models. Indeed, innovative business models can help translate technological potential into economic value and allow telecoms to achieve their strategic objectives. The ontological framework includes the development of an ontology, termed “V4 Mobile Service BM Ontology” as well as “Mobile Key Value Drivers” for designing and engineering innovative mobile data services. The V4 Mobile Service BM Ontology incorporates four design dimensions: (1) value proposition including targeting; (2) value architecture including technological and organizational infrastructure; (3) value network dealing with aspects relating to partnerships and co-operations; and finally (4) value finance relating to costs, pricing, and revenue structures. Within these four dimensions, sixteen design concepts are identified along with their constituent elements. Relationships and interdependencies amongst the identified design constructs are established and clear semantics are produced. The research then derives six key value drivers for mobile service engineering as follows: (a) Market Alignment; (b) Cohesion; (c) Dynamicity; (d) Uniqueness; (e) Fitting Network-Mode; and (f) Explicitness. The developed ontological framework in this research is evaluated to ensure that it can be successfully implemented and performs correctly in the real world. The research mainly utilizes case analysis methods to ensure the semantic correctness of the ontological framework. Indeed, the developed ontological framework is employed as an analytical lens to examine the design and engineering of three key real-life cases in the mobile telecommunications industry. These cases are: (1) Apple’s iPhone Services and Applications; (2) NTT DoCoMo’s i-mode Services; and (3) Orange Business Services. For further validation, the developed ontological framework is evaluated against a set of criteria synthesized from ontology engineering and evaluation literature. These criteria are: Clarity; Coherence; Conciseness; Preciseness; Completeness; and Customizability. The developed ontological framework is argued to make significant contributions for theory, practice, and methodology. For theory, this research provides (1) a novel ontological framework for designing and engineering mobile data services; (2) a unified framework of the business model concept; and (3) a new design approach for ontology engineering in information systems. For practice, the current research provides practitioners in the telecommunications industry with systematic and customizable means to design, implement, analyze, evaluate, and change new and existing mobile data services to make them more manageable, effective, and creative. For methodology, the use of the design- science research paradigm for ontology engineering signifies the focal methodological contribution in this research given its novelty. This research also contributes to the understanding of the design-science research paradigm in information systems as it is relatively new. It provides a working example in which the author illustrates how recognizing design-science research as a paradigm is essential and useful to the research in information systems discipline.EThOS - Electronic Theses Online ServiceGBUnited Kingdo