Web Based Virtual Agent for Tourism Guide in Indonesia

The development of tourism sector in Indonesia is increasing rapidly, judging from the number of local and foreign tourists which is always growing every year. The rapid development of technology is also very influential in the development of this tourism sector, for example using the web to provide information on tourism in Indonesia, where only display text and images and also not interactive. So, an application system of virtual intelligent agent that connects human and computer is created. It makes an intelligent and interactive tour guide. This paper tries to present Smart Indonesian Tourism Agent (SITA) as visual tour guide. This is a web based information system that provides to access location of tourism in Indonesia. This application uses A.L.I.C.E server and Artificial Intelligence Modeling Language (AUvIL) interpreter. Hence, the information generated in the web can be displayed in text, visualization, image, and the chat box for questions

Web Based Customer Relationship Management Application for Helping Sales Analysis on Bike Manufacturer

-Using the manual method makes the salespersons productivity inefficient and late in delivering their report, besides that they cannot manage their loyal customers. This problem is in contradiction with Customer Relationship Management (CRM) concept. With that analysis, a company needs to have CRM to manage its customer relationship and get the right information of its customers so it can manage its loyal customers and help its customers to get the best sales. This application helps the company to monitor its customers in real time and help its customers to analyze the best-selling product on its shop. This application used Paretos Law, made with Laravel Framework, and incorporated Google Maps and Google API Calendar. The results show that this application can run smoothly and have good user interface. This application can help customers in shopping and help the company manage its customers

Comparison of Iberian Peninsula official tourism websites

An official website is a key component for tourist’s decision-making processes. Official websites transmit confidence to the user, since they are managed by government entities. It is important that they are of quality with regard to the contents available, but also with respect to other aspects such as efficiency, functionality and usability. Although, it is difficult to make a systematic and complete evaluation on websites, they are of quality due to their diversity of functionalities, which make them complex to analyses. Many studies have proposed new website evaluation frameworks and criteria. The main objective of this paper is to analyse Portugal and Spain tourism official websites, using one model to evaluate tourism websites and a qualitative method approach in order to assess the quality of the respective websites and to identify possible improvements.UNIAG, R&D unit funded by the FCT – Portuguese Foundation for the Development of Science and Technology, Ministry of Science, Technology and Higher Education. UID/GES/4752/2019.info:eu-repo/semantics/publishedVersio

The relationship of travel agents and consumer travel magazines concerning the travel destinations of tourists using travel agencies

Due to the character of the original source materials and the nature of batch digitization, quality control issues may be present in this document. Please report any quality issues you encounter to [email protected], referencing the URI of the item.Includes bibliographical references.More and more people are spending more and more dollars on leisure travel as baby boomers with disposable income have reached the stage in life where they want to see the world . The world awaits them. Worldwide, the travel industry was worth almost $500 billion in 1997. Virtually every hamlet in the developed world ⁹ not to mention large cities, states, and countries ⁹ is undertaking some kind of effort to attract tourism dollars. From the locales to the tourists, travel destination is quite important. Also important are travel agents, those professionals who may play a large role in helping tourists determine their travel destinations. Another potentially important factor in determining travel destinations is consumer travel magazines. This study ⁹ by way of a survey mailed to 500 randomly-selected travel agents in the U.S. ⁹ was designed to learn the relationship, if any, between travel agents and consumer travel magazines, and the effect, if any, of any such relationship on the travel destinations chosen by tourists making use of the services of a travel agency. The study found that travel agents read consumer travel magazines, believe they have a significant impact on the travel industry, and view the information they glean from such magazines as helpful in their relationships with their clients, but that they are fairly skeptical about relying on the information too heavily

Productivity of incident management with conversational bots-a review

The use of conversational agents (bots) in information systems managed by company’s increases productivity in the development of activities focused on processes such as customer service, healthcare, and presentation. The present work is a systematic literature review that collects articles from 2019 to 2022 in the databases Scopus, Springer, Willey, Indexes-Csic, Taylor & Francis, Pubmed, and Ebsco Host. PRISMA methodology was used to systematize 47 relevant articles. As a result of the analysis, 2/19 very important benefits were obtained, which are: helping to obtain information and facilitating customer service; as for the types of conversational bots, a total of 9 types were found, of which conversational agents and chatbots with artificial intelligence (AI) are the most common; in the case of processes, 3/5 processes that optimize conversational bots were found, where the most prominent are: teaching process, health processes, and customer service processes. An architecture model for conversational bots in incident management is also proposed

Geomatics and virtual tourism

The most recent technological revolution, concerning web and "ICT", not only changed individual and collective behaviors, but also allowed experiences no possible before: a real time communication, regardless of the distances; an extended access to disjointed data and sources; the shift in different realities - missing or entirely imaginary. Nowadays, we can think about a new concept of museum, much more inclusive than "objects container": now the museum involves entire countries, entire ecosystems, entire regions. We can speak of "museum outside of the museum", to extend museum "storytelling" to a regional scale, beyond the walls of the traditional museum. On a regional scale experiments entirely convincing have not yet been carried out, but from this point of view cultural lands can be visited as great open air museums, to find objects, artworks or signs: the whole land is a "collection" to be preserved, to be presented and to be interpreted. Thus the visit allows to elicit outstanding objects, to read into landscapes with different filters. Both the physical and virtual visit seem to be a "tour" (Minucciani and Garnero, 2013). To create a virtual tourism prototypal station, we need several and unconventional geometrical data (shared geographic databases, DTMs, digital orthoimages and angle shots, modeling with spherical cameras, ...), thematic data (related to cultural content) and no conventional input units to move and to observe how and where the observer prefers. Authors report here their experience to carry out a prototypal station, able to relate geomatics references to cultural content and to offer a whole experience, involving users also from the sensory point of view. That's nowadays a specific purpose of new technologies applied to cultural heritage

The relationship between Tourism and Internet

Sen, M.; Yapici, F. (2011). The relationship between Tourism and Internet. Universitat Politècnica de València. http://hdl.handle.net/10251/12229Archivo delegad

Making Political Tourism As an Alternative Model for Hawaii Indigenous Development

The current tourism business model, which is visitor-centered, shows how tourism has strong negative impacts to the host and the place. It happens in many places in the world where tourism business is run by outsiders or with outside capital, and creating conflict with local population. Political tourism is an alternative to the current business model because it looks at the business from the other side: the host-place-centered. Political tourism can be seen as the first step in "indigenizing" capitalism based on local values. The proposed model addresses subsystems in tourism business components, i.e. the transaction, transfer, and treatment systems. It suggests several strategies to make political tourism happen with reference to Native Hawaiians tourism development. It offers some lessons that can be applicable to other places in Asia and the Pacific

Sustainable, Smart and Muslim-Friendly Tourist Destinations

Information and Communication Technology (ICT) tools are perfect for developing tourism. Several countries are making an effort to become smart and sustainable tourist destinations, making it easier for tourists to interact with their environment while at the same time improving the quality of life for local people. There are many studies of this process and the benefits it brings, although most of them approach the subject from a western traveler's point of view. This article aims to study the benefits of being a smart and Muslim-friendly tourist destination. An exploratory study was therefore carried out, including a bibliographical review of over one hundred secondary sources. We analyze the Muslim-friendly online services provided by nine destinations, and one of our principal conclusions is that these online services are of the greatest importance for a destination to be truly Muslim-friendly. We also conclude that such services allow companies to design tailored proposals and promote them through digital channels aimed at Muslim people

Exploring the Factors Influencing the Selection of Traditional Travel Agencies: A Case of Banjarmasin, Indonesia

Highly developed online facilities by travel agents have grown drastically over the past years. Internet is taking over the businesses of traditional travel agents in their existing as well as emerging markets. Due to the dynamic and diverse nature of technology, the travellers are seeking to optimize their travel attitude in an effective manner while implicating several threats. Amidst all changes, this study investigated the attitude of Indonesian travellers visiting traditional travel agents. A self-administrated online survey was used to collect the data from local travellers of Banjarmasin, Indonesia. A sample of 277 respondents showed a significant relationship between the expertise of travel agents, handling capacity, technological adoption towards visiting traditional travel agents. Interestingly, the social interaction factor has no significant influence. Further, the analysis identified that secure transaction shows a partial mediating effect between travellers visiting traditional travel agents and their habitual selection behaviour. The results of the study indicate that Indonesian travellers have an overall positive attitude towards traditional travel agencies due to their expertise and handling capacity of travel services. An important finding reveals transactional security as a vital factor in habitual selection behaviour of Indonesian travellers. In future, there is a necessity for a holistic approach towards the understanding of both demand and supply perspectives of travel services