Green business behaviour, green technologies, and sustainability in SMEs

Purpose: The purpose of this study is to determine the management and environmentally- friendly behavior of small-scale aquaculture businesses with emphasis on the institutional environment, entrepreneurial orientation, and green technology. Design/methodology/approach: The sample consists of 198 respondents in the aquaculturebased SMEs, analyzed with structural equation model (SEM) by using AMOS software. Findings: The findings show the role of management and business behavior in green business of aquaculture SMEs. This behavior affects the cost and resource efficiency. Practical implications: The results contribute for SMEs how to manage environmentally friendly businesses through process that encourages environmental governance. Originality/value: This finding is based on resource based view theory, by identifying and managing the potential resources through green business initiative in SMEs.peer-reviewe

CONSTRUCTION OF ENTERPRISE VALUE-BASED MANAGEMENT FRAMEWORK ON THE BASIS OF SYSTEM METHODOLOGY

Based on theoretical and methodological foundations of system methodology, basic elements of the value-based management system were identified in the article. The object, subject, goals, objectives, functions and principles of value-based management were singled out, that allowed to clearly reveal the contents and features of this type of management and its place in the enterprise management system. The processes of formation and using the capital of enterprise as its investment resource were determined as objects of value-based management. According to the position of value-based management target orientation, it has been found out that the purpose of value-based management is to ensure conditions for increasing enterprise value and obtaining a target profit in the long run.Keywords: value-based management system, financial capital, human capital, organizational capital, interface capital, process of value-based management, business model, vector based hybrid value metric

The strategic management of projects to enhance value for money for BAA plc. Volumes 1 - 2.

The airport business is undergoing a shift from that of a traditionally operational nature, to a more commercial, profit driven business orientation. Airport infrastructure is experiencing a face lift in order to meet the requirements for customer satisfaction resulting from this shift in culture. In this regard airport operators must seek improvements in the way in which their development projects are planned, designed and delivered. An inherent link between corporate, business and project value, highlighted within this thesis, has led to the requirement for project management systems that maximise value and therefore facilitate the corporate strategy of the organisation.. This thesis develops a model to strategically manage projects to enhance value for money for BAA plc. It is concluded that the project management process is divided into two primary phases: the strategic and tactical, the former receiving minimum attention in UK construction project management. By combining the strategic management of a portfolio of projects with the tactical management of individual projects a link is forged between corporate and customer value and project value. The thesis concludes by presenting the Strategic Project Management framework for use by BAA project managers. The decision making framework facilitates the definition of project objectives and manages the project process to realise optimum value to the client / customer groups. By defining sub processes within the overall project process, the framework binds the interfaces such that information and communication flows freely and completely through the project.BAA pl

A Grounded Theory Study of Leadership Mechanisms for Customer-Orientation Organizational Change

Organizational leaders are spearheading change as an engine to reshape corporate cultures for novel purposes, redefining the significance and meaning of generating value through customer-oriented companies, emphasizing what is most important and relevant to customers. Capitalizing on the value of customer-orientation entails attention toward continuously improving it. The purpose of this study is to explore and explain the dynamics of increasing customer-orientation as an organizational change in a business-to-business technology company setting from the perspective of organizational leaders. By engaging change leadership experts through a grounded theory qualitative research approach, the study resulted in a substantive theory with a set of propositions and framework offering a contextual understanding of customer-orientation change for managerial and scholarly use. The results help advance multi-disciplinary marketing, leadership, and organizational change research associated with the customer-orientation definition and the nature of the leadership mechanisms to affect the change. The resulting theoretical propositions suggest that the organizational change to increase customer-orientation encompasses an aspirational organizational culture shift, an amplification of short and long-term customer value, and continuous adaptation through a management system. The analysis revealed that leaders steer the complex change by adopting second-order organizational orientations involving organizational culture and customer value. The culture-oriented changes center around increasing organizational alignment, agility, and engagement to shape a customer-oriented company. The customer value-oriented shifts focus on building trust, applying a user lens, and creating a 360-learning environment to generate higher customer and business value. Using a change theories lens, the results indicated that increasing customer-orientation entails leading the organization through an interplay of diverse change process modes balancing social construction and prescribed regulation

Orchestrating internal and external resources to achieve agility and performance: the centrality of market orientation

Purpose – This study examines the collaborative impact of networking capability and balanced agile project management (APM) on firm performance through the mediating role of market orientation and business process agility of medium and large telecommunication technology providers in Indonesia. Design/methodology/approach – Research data were collected from the executive management of telecommunication technology providers in Indonesia via a questionnaire survey to obtain 150 valid questionnaires for analysis. This study analyzed the overall model fit and causal relationship using confirmatory factor analysis (CFA) and structural equation modeling (SEM). Findings – The results indicate that market orientation fully mediates the link between networking capabilitybusiness process agility and balanced APM-business process agility. Furthermore, business process agility mediates the relationship between market orientation and firm performance. Research limitations/implications – This study is based on a cross-sectional nature and might fail to capture the dynamic of the studied variables over an extended period. Originality/value – The study extends the knowledge that dynamic capabilities, represented by networking capability and balanced APM, must be framed by market orientation to create customer value and improve bargaining position. However, market orientation alone is not enough in a highly dynamic business environment. Organization also requires business process agility, responsiveness and adaptability to timely address customers’ needs and requirements

A Case Study on Key Account Management at Printo

Key Account Management (KAM) is considered to be the active contributor to the realization of the unique selling position of the firm and therefore it creates a competitive advantage that increases the performance of the firm, which leads to the shareholder holder value – the ultimate aim of doing business. As Cheverton describes KAM as is about managing the future of the business and Hellman describes it as a specific program that overcomes the barriers in business growth. This management research project focuses on Key Account Management in the real business environment. KAM process in Printo Document Services Private Limited was studied and reviewed against various academic literatures which focused on business-to-business segments. There were few emerging themes that were analyzed in the business context and its impact on the business, especially balanced customer portfolio matrix, relationship management, value creation and delivery process and organizational orientation towards value creation. The correlation between these emerging themes and the business objectives was done throughout the research. The outcome of the research was that balancing the customer portfolio is as important as adding the customers in the Key Account quadrant. Relationships and managing the relationship with the customer is important in the Business-to-Business environment. Factors like customer satisfaction, customer loyalty, sales-person’s involvement and constant review of the relationship with the customers have been found critical in relationship management. Customers do business with a vendor only if they see value addition to their business and hence, value creation is the key for the success of any product or service. Delivering value is as critical and important as creating one and it was found that organizational orientation towards customer focus and value creation to customers ensures customer satisfaction and loyalty. This research project report concludes with the recommendations to the business considering the above mentioned themes in building their sales strategy to the B2B segment, which was the prime objective of this internship project

Reaching inter-institutional business processes in e-Society

Each business enterprise strives to achieve the most efficient organization of its operations. While business enterprises can influence internal factors of organization, external factors are more rigid. Public organizations have less of an incentive to be efficient. Furthermore, their organization is less favorable since the decision making is centralized and highly formal (i.e. legislative). Adoption of business process orientation (BPO) paradigm,with an emphasis on the management of internal factors of organization, has provided business organizations with substantial savings and improvements in efficiency. However, external factors also have a high potential for improvement of efficiency. For instance, development of supply chains or value chains has proven that external factors can be harnessed to provide additional sources of competitiveness. Other external factors can also beused to improve the performance of individual organizations, an entire industry or economy as a whole. These synergic effects can be achieved through a unified and virtualized communication infrastructure, document exchange and conduct of business transactions. The goal of this paper is to present business environment properties in an e-Society that can be further developed to enhance integration between organizations and public institutions, which in turn can be used to create and manage inter-institutional business processes. This typeof processes can promote e-business and e-business models to a new level of efficiency, making a whole industry or national economy comparatively more competitivein international markets.business processes; public administration; e-business; e-society; interactions

Process Mining: Why You Need It?

For as long as Information Systems (IS) field has existed, it has had an active interesting understanding and enhancing organizational as well as business processes. In 1970’s the research focused on streamlining processes for administrative control and to improve banking operations. The term Business Process Management (BPM) and Business Process Reengineering (BPR) has since evolved and often used as a catch-all terms for a variety of domains dealing with process orientation. Information System has often struggled to explain interaction of business value, processes, and IT systems. The results of IT investments on productivity and business value have been mixed and inconclusive and the theoretical lens behind these studies remain fragmented. Emergence of the new set of techniques, namely process mining has the potential unlock the mechanism behind value creation enabled by information systems as well as explain it from a theoretical standpoint. It can open new possibilities for businesses as well as IS discipline and modify its approach to BPM/BPR from teaching and research standpoint. Process mining promises to go beyond traditional Business Process Modeling Notation (BPMN) and Lean/Six Sigma approaches. The potential of process mining lies in the fact that it leverages the underlying information systems like Enterprise Resource Planning (ERP). Instead of guessing or deducting business processes in an abstract manner, businesses now can discover/reverse-engineer their process flow and find deviations from the desired flow. Commercial applications have given rise to firms like Celonis, Signavio and many others. This TREO talk is aimed at making IS academics aware of this rapidly growing field and opportunities and challenges it preset to Information Systems (IS) in terms of research and teaching. The presentation will focus on evolution of process mining, avenues to get involved in process mining research, and diverse ways to incorporate in IS curriculum to bolster and future-proof B-school course offerings

On how personal values and sustainability conceptions impact students’ sustainability management orientation: evidence from Germany, Indonesia, and the USA

Purpose This study develops and empirically tests a framework on how personal values and sustainability conceptions affect students’ sustainability management orientation (SMO). An understanding of this connection gives insight into the question whether students are likely to engage in sustainable business practices in their future work. Design/methodology/approach A cross-sectional and comparative research design is employed, using survey data of business students from Germany, Indonesia, and the United States (N=475). The proposed mediation models are tested by bootstrap procedures using Hayes’s (2013) PROCESS macro for SPSS. Findings Self-transcendence values translate into more nuanced sustainability conceptions since individuals with self-transcendence values are more likely to conceptualize sustainability beyond their own (narrow) self-interests. In turn, the stronger individuals’ sustainability conceptions, the higher the likelihood that they prefer sustainable management practices in their future professional working field. Research limitations/implications Implications arise for researchers to investigate the engagement of future managers with different personal value types in sustainability practices and to gain insights into values and sustainability conceptions as a learning outcome. Limitations of this research—for instance, arising from potential common method bias—are discussed. Practical implications The findings point to the need to (re-)design appointment processes for management positions in a way that allows taking into account individuals’ personal values and sustainability conceptions. This research may also help firms and higher education institutions to empower their workforce/students to develop more integrated perspectives on sustainability challenges as well as teaching methods that address students’ effective learning outcomes, e.g. their values. Originality/value The paper offers a new framework and a cross-country perspective on psychological antecedents of individuals’ sustainability management orientation as an important prerequisite for responsible behavior in the business context