Examining Role of Usefulness, Ease of Use and Social Influence on Jordanian Citizen’s Intention to Adopt E-Government

Electronic Government (eGov) offers several benefits to citizens (particularly in the context of developing countries) in terms of convenience, anytime, anywhere access to government services, transparency, reduced corruption and reduced bureaucracy. Despite it offering such benefits, citizens of many countries are reluctant in adopting eGov systems. This study developed and tested an extended technology acceptance model (TAM) that integrates social influence with perceived usefulness and perceived ease of use in order to investigate factors determining Jordanian citizens’ intention to adopt eGov. The model was empirically tested employing data collected from a survey of Jordanian citizens. A regression analysis was conducted to evaluate the influence of three independent constructs on behavioural intention to adopt eGov. Results of this research indicated that all three independent constructs significantly affected Jordanian citizens\u27 behavioural intention to adopt eGov. The findings presented in this submission are likely to be useful for the Jordanian government in terms of developing user friendly system and encouraging citizens to promote widespread adoption. A concluding section presents key conclusions, limitations and future research directions arising from this research

The digital ‘connected’ earth: open technology for providing location-based services on degraded communication environments

In the current world, it is easy to listen that everybody and everything is connected. Over this connected world, the concept of location-based services has grown in order to provide digital services in everyplace and at every time. Nevertheless, this is not 100% true because the connection is not guaranteed for many people and in many places. These are the Degraded Communications Environments (DCE), environments where the availability of high-speed communications is not guaranteed in at least the 75% of the time. This paper works over the experience of a previous work in developing light protocols that do not need broadband for communication. This work provides an extension of these protocols for the inclusion of mobile devices as elements of the communication process and a set of libraries to allow the development of applications in DCE. The work done has involved the development of two frameworks: an Android framework that makes the incorporation of Android devices easier and a server-based framework that provides the server side for the development of the referred applications. A use case that uses these two frameworks has been developed. Finally, all technology developed is available throw a public Git repository

Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel

Citizens of different countries are now experiencing a newly invented service delivery channel to receive service from government portals. This study addresses whether a service delivery channel, based on mobile phones and provided through a short messaging service can be included in public administration to meet citizen requirements. The study further examines what factors are important to develop citizen perceptions of high value and effectiveness of this new service delivery channel. It also attempts to identify if culture has any effect on developing a positive attitude toward this service delivery channel. This study, through an empirical investigation among citizens in three countries - the USA, India, and Bangladesh, has identified that citizens are quite satisfied with this new service delivery channel use by the public service domain. The success of this delivery channel depends on the issue of segmentation. If public service providers can effectively segment the market based on time, location, and requirements, and can deliver the preferred message to concerned users with relevant and information that is easy to access and process, citizens will regard this service delivery channel as effective and satisfactory, and as competent as its private counterparts

An Empirical Validation of a Unified Model of Electronic Government Adoption (UMEGA)

YesIn electronic government (hereafter e-government), a large variety of technology adoption models are employed, which make researchers and policymakers puzzled about which one to use. In this research, nine well-known theoretical models of information technology adoption are evaluated and 29 different constructs are identified. A unified model of e-government adoption (UMEGA) is developed and validated using data gathered from 377 respondents from seven selected cities in India. The results indicate that the proposed unified model outperforms all other theoretical models, explaining the highest variance on behavioral intention, acceptable levels of fit indices, and significant relationships for each of the seven hypotheses. The UMEGA is a parsimonious model based on the e-government-specific context, whereas the constructs from the original technology adoption models were found to be inappropriate for the e-government context. By using the UMEGA, relevant e-government constructs were included. For further research, we recommend the development of e-government-specific scales.E

FACTORS THAT AFFECT THE ACTUAL USE OF M-GOVERNMENT FROM THE USER PERSPECTIVE: THE CASE OF ABU DHABI GOVERNMENT

In recent years, the evolution of information technologies has shown vast growth. The popularity of and demand for mobile smartphones and applications also continue to grow, so governments are developing mobile business models and moving from electronic-government (e-government) to mobile-government (m-government) practices in order to enhance functioning and increase the efficiency and effectiveness of their services. However, there are very few pieces of systematic evidence related to m-government implementation and the level of actual use of m-government applications and services in less developed countries. Therefore, the current study aims to identify factors that affect Abu Dhabi citizens\u27 and residents’ actual use of m-government applications. Moreover, this study examines the relationships between m-government service and technology characteristics, perceived ease-of-use and usefulness, user past experience, attitude toward m-government use, behavioural intention to use m-government, and actual use of m-government. In addition, 22 hypotheses are developed and tested using a sample of 279 m-government service users in Abu Dhabi, collected through a cross-sectional survey. After developing and testing the conceptual model, the results show that the suggested m-government factors are crucial to achieving user adoption of m-government services while excluding the factors of accuracy, convenience, risk, and privacy. Furthermore, the results of the study are expected to enhance the existing theorization of mobile technology factors that affect user acceptance and actual usage of m-government services. From a practical perspective, this study provides a recommendation to decision-makers and developers of m-governments in order to enhance and increase the level of actual usage of their applications and services

User Acceptance of SMS-Based eGovernment Services

Part 2: Acceptance and DiffusionInternational audienceDelivering public services through the SMS channel is becoming popular and has demonstrated its benefits. Some of the initiatives involved big investment. However, citizens’ acceptance of the services is still an issue. This paper presents a study on user acceptance of SMS-based e-government services. It assesses the adequacy of four prominent models of technology adoption (TRA, TAM, TPB, and DTPB) to explain intention to use SMS-based egovernment services and proposes a generic model of individual acceptance of SMS-based e-government services. Constructs of the proposed model were derived from a survey on citizens’ motivations for using SMS-based egovernment services, theories on individual acceptance of technologies, and user acceptance determinants of SMS and e-government services. Data for validating the models were collected from 589 citizens in three cities in Indonesia. The proposed model may explain why individuals accept or reject SMS-based e-government services and how user acceptance is influenced by the service characteristics

Determinants of voluntary tax compliance intention for e-filing among salaried taxpayers

Generally, worldwide tax administrators including the Inland Revenue Board of Malaysia (IRBM) are facing difficulties in addressing tax compliance complexity that is proven to be highly challenging. Numerous innovative efforts, including the e-filing system - a costly investment, initiated by the IRBM to encourage compliance. However, these efforts failed to achieve the targeted compliance outcome, the taxpayers’ behavioural intention remains unclear especially salaried taxpayers. This study investigates the voluntary tax compliance intention among salaried taxpayers in Klang Valley. It aims to identify the determinants and their dimensions of the voluntary tax compliance intention via the e-filing system. Furthermore, an examination was performed on the applicability of Decomposed Theory of Planned Behaviour in voluntary tax compliance intention setting. Based on the data collection on 20 participating headquarter offices, 303 usable responses were obtained and empirically tested for this study. The samples tested, using Smart PLS 3.2.8, found that the decomposed constructs presented a better explanatory power for behavioural intention. Most of the dimensions and constructs were proven to be significant. Where dimensions like general tax filing knowledge and perceived usefulness were found to be significant towards attitude. While peer influence and mass media referent were significant towards the subjective norm. Furthermore, facilitating conditions and ability to pay were also significant towards perceived behavioural control. In contrast, dimensions like perceived ease of use and compatibility were not significant towards attitude. While self-efficacy was not significant towards perceived behavioural control. The subjective norm construct was also found to be insignificant towards intention. Overall, the findings have theoretical and practical impact, particularly to the tax administrators, in understanding the changes in salaried taxpayers voluntary tax compliance behavioural intention. Therefore, this study has created a platform for further studies with various available options of dimensions