Turning data into action:Supporting humanitarian field workers with open data

In the aftermath of disasters, information is of the essence for humanitarian decision makers in the field. Their concrete information needs is highly context-influenced and often they find themselves unable to access the right information at the right time. We propose a novel ICT-based approach to address these information needs more accurately. First, we select a group of in-field decision makers and collect their concrete information needs in the disaster aftermath. We then review to what extent existing data and tools can already address these needs. We conclude that existing solutions fall short in meeting important information needs of the selected group. We describe the design of an information system prototype to address these gaps more accurately. We combine data of the International Aid Transparency Initiative and the Humanitarian Data Exchange to form the data-backend of our system. We describe our implementation approach and evaluation plan

The reciprocity of data integration in disaster risk analysis

Humanitarian organizations are increasingly challenged by the amount of data available to drive their decisions. Useful data can come from many sources, exists in different formats, and merging it into a basis for analysis and planning often exceeds organizations’ capacities and resources. At the same time, affected communities’ participation in decision making processes is often hindered by a lack of information and data literacy capacities within the communities. We describe a participatory disaster risk analysis project in the central Philippines where the community and a humanitarian NGO worked towards a joint understanding of disaster risks and coping capacities through data integration and IT-supported analysis. We present findings from workshops, focus group discussions and semi-structured interviews, showing the reciprocal effects of the collaborative work. While the community valued the systematically gathered and structured evidence that supported their own risk perceptions and advocacy efforts, the humanitarian NGO revisited established work practices for data collection for analysis and planning

Towards a Model for Building Information Awareness in Crisis Situations

In crisis situations access to information is key to reduce uncertainty and enable effective decision making. With the advent of modern information technologies there is an abundance of possibilities to obtain, process, and share information. The number of actors that can potentially provide information has grown concomitantly. The challenge therefore is no longer the availability of information but rather the ability to find and connect with actors providing information in a volatile and dynamic environment. This requires of organizations to be aware of the actors and their information potential, and actively build informational awareness. In this paper we propose a model for the development of the awareness of organizations of the information landscape during critical events. We validate this model using two case studies and extract key factors that contribute to the challenges and success of leveraging information potential of actors in a crisis

Collaboration among humanitarian relief organizations and volunteer technical communities : identifying research opportunities and challenges through a systematic literature review

Collaboration is the foundation to strengthen disaster preparedness and for effective emergency response actions at all levels. Some studies have highlighted that remote volunteers, i.e., volunteers supported by Web 2.0 technologies, possess the potential to strengthen humanitarian relief organizations by offering information regarding disaster-affected people and infrastructure. Although studies have explored various aspects of this topic, none of those provided an overview of the state-of-the-art of researches on the collaboration among humanitarian organizations and communities of remote volunteers. With the aim of overcoming this gap, a systematic literature review was conducted on the existing research works. Therefore, the main contribution of this work lies in examining the state of research in this field and in identifying potential research gaps. The results show that most of the research works addresses the general domain of disaster management, whereas only few of them address the domain of humanitarian logistics. Collaboration among Humanitarian Relief Organizations and Volunteer Technical Communities: Identifying Research Opportunities and Challenges through a Systematic Literature Review (PDF Download Available). Available from: https://www.researchgate.net/publication/315790817_Collaboration_among_Humanitarian_Relief_Organizations_and_Volunteer_Technical_Communities_Identifying_Research_Opportunities_and_Challenges_through_a_Systematic_Literature_Review [accessed May 26, 2017]

Process Workflow in Crowd-sourced Digital Disaster Responses

This paper examines the workflow and sense-making activities of digital volunteers, showing how they acquire, assess, process and scrutinise crowdsourced information to warrant confidence that the data satisfies the standard of engagement, production and analysis. We do so by studying a digital disaster response organisation - Humanity Road - through fifteen response operations across thirteen countries using digital ethnography over a period of sixteen months. This paper reports on the findings of this study, using a range of sources such as Skype chat logs, field notes, social media postings, and official documents. This paper also introduces a framework that offers a consistent and structured workflow for the communities of practice related to social media and data aggregation communities within the domain of Digital Humanitarian Networks. Our findings suggest practical implications for both the digital humanitarian organisations and government of the disaster-prone countries

Performance management practices in humanitarian organisations

Purpose – We examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to Humanitarian Organisations (HOs) to guide the process of designing and implementing performance management in humanitarian organisations. Design/methodology/approach – We identify from the literature 10 successful practices regarding the design and implementation of supply chain performance management in commercial businesses. We apply these, using action research over a four-year period, at Médecins sans Frontières (MSF) Belgium and draw conclusions from this. Findings – We find that tools and techniques, such as workshops and technical sheets, are essential in designing and implementing supply chain performance measurement projects at HOs. Furthermore, making a link to an IT project is crucial when implementing performance measurement systems at HOs. Overall, our case study shows that performance management practices used in business can be applied and are relevant for humanitarian supply chains. Originality/value – Previous research has argued that there are few empirical studies in the domain of performance management at humanitarian organisations. To the best of our knowledge, this paper is the first to provide a longitudinal understanding of the design and implementation of supply chain performance measurement at HOs

Supporting Humanitarian Relief Distribution Decision-Making under Deep Uncertainty : A System Design Approach

With respect to copyright, all the papers were excluded from the dissertation.Disasters threaten society with widespread destruction of infrastructure and livelihood. For their survival, affected inhabitants depend on immediate humanitarian assistance from diverse organizations. During quick responses, humanitarian decision- makers (HDMs) act rapidly to distribute necessary relief goods, despite the deep, prevailing uncertainty that arises from scarce, conflicting, and uncertain information. To support HDMs in humanitarian relief distribution (HRD) decision-making, humanitarian logistics (HL) researchers have developed various mathematical models. These models are, however, specific to disaster scenarios, and most of them are detached from the realities of the field since end-users (mainly practitioners) have been absent in the development process. When tested, these decision-making models were found to be capable of producing good results, but they have not been implemented in practice because of operational inconsistency or complexity (i.e., lack of user-friendliness). Therefore, humanitarian responders are still in need of support systems to assist them in determining effective HRD. A computer-based decision support system (DSS) can fill this need by providing necessary recommendations and suggesting decision alternatives. Hence, developing such DSSs is always the priority in HL.publishedVersio

Technologies for Development: From Innovation to Social Impact

Development Engineering; Technologies for Development; Innovation for Humanitarian Action; Emerging Countries; Developing Countries; Tech4De

The New Common

This open access book presents the scientific views of some fifty experts on how they believe the COVID-19 pandemic is currently affecting society, and how it will continue to do so in the years to come. Using the concept of a “common” (in the sense of common values, common places, common goods, and common sense), they elaborate on the transition from an Old Common to a New Common. In carefully crafted chapters, the authors address expected shifts in major fields like health, education, finance, business, work, and citizenship, applying concepts from law, psychology, economics, sociology, religious studies, and computer science to do so. Many of the authors anticipate an acceleration of the digital transformation in the forthcoming years, but at the same time, they argue that a successful shift to a new common can only be achieved by re-evaluating life on our planet, strengthening resilience at an individual level, and assuming more responsibility at a societal level

From Common Operational Picture to Common Situational Understanding : A Framework for Information Sharing in Multi-Organizational Emergency Management

Complex emergencies such as natural disasters are increasing in frequency and scope, in all regions of the world. These emergencies have devastating impacts on people, property, and the environment. Responding to these events and reducing their impact requires that emergency management organizations (EMOs) collaborate in their operations. Complex emergencies require extraordinary efforts from EMOs and often should be handled beyond ordinary routines and structures. Such operations involving multiple stakeholders are typically characterized by inadequate information sharing, decision-making problems, limited situational awareness (SA), and lack of common situational understanding. Despite a high volume of research on these challenges, evaluations from complex disasters and large-scale exercises document that there are still several unsolved issues related to information sharing and the development of common situational understanding. Examples here include fulfillment of heterogeneous information needs, employment of different communication tools and processes with limited interoperability, and information overload resulting from a lack of mechanisms for filtering irrelevant information. Multi-organizational emergency management is an established area of research focusing on how to successfully collaborate and share information for developing common situational understanding. However, the level of complexity and situational dependencies between the involved EMOs create challenges for researchers. An important element for efficient collaboration and information sharing is building and maintaining a common operational picture (COP). Sharing important information is a key element in emergency management involving several EMOs, and both static and dynamic information must be accessible to perform tasks effectively during emergency response. To be proactive and mitigate the emergency impacts requires up-to-date information, both factual information via the COP and the ability to share interpretations and implications through using a communication system for rapid verbal negotiation. The overall research objective is to investigate how stakeholders perceive and develop SA and COP, and to explore and understand key requirements for stakeholders to develop a common situational understanding in complex multi-organizational emergency management.publishedVersio