E-Fulfillment and Multi-Channel Distribution – A Review

This review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of multi-channel e-fulfillment and to identify gaps between relevant managerial issues and academic literature, thereby indicating directions for future research. One of the recurrent patterns in today’s e-commerce operations is the combination of ‘bricks-and-clicks’, the integration of e-fulfillment into a portfolio of multiple alternative distribution channels. From a supply chain management perspective, multi-channel distribution provides opportunities for serving different customer segments, creating synergies, and exploiting economies of scale. However, in order to successfully exploit these opportunities companies need to master novel challenges. In particular, the design of a multi-channel distribution system requires a constant trade-off between process integration and separation across multiple channels. In addition, sales and operations decisions are ever more tightly intertwined as delivery and after-sales services are becoming key components of the product offering.Distribution;E-fulfillment;Literature Review;Online Retailing

E-Fulfillment and Multi-Channel Distribution – A Review

This review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of multi-channel e-fulfillment and to identify gaps between relevant managerial issues and academic literature, thereby indicating directions for future research. One of the recurrent patterns in today’s e-commerce operations is the combination of ‘bricks-and-clicks’, the integration of e-fulfillment into a portfolio of multiple alternative distribution channels. From a supply chain management perspective, multi-channel distribution provides opportunities for serving different customer segments, creating synergies, and exploiting economies of scale. However, in order to successfully exploit these opportunities companies need to master novel challenges. In particular, the design of a multi-channel distribution system requires a constant trade-off between process integration and separation across multiple channels. In addition, sales and operations decisions are ever more tightly intertwined as delivery and after-sales services are becoming key components of the product offering

Destocking, the bullwhip effect, and the credit crisis : empirical modeling of supply chain dynamics

In this paper we analyze the strong sales dip observed in the manufacturing industry at the end of 2008, following the bankruptcy of Lehman Brothers and the subsequent collapse of the financial world. We suggest that firms’ desire to retain liquidity during these times prompted a reaction characterized by the reduction of working capital, which materialized as a synchronized reduction in target inventory levels across industries. We hypothesize that such a reaction effectively acted as an endogenous shock to supply chains, ultimately resulting in the demand dynamics observed. To test this proposition we develop a system dynamics model that explicitly takes into account structural, operational, and behavioral parameters of supply chains aggregated at an echelon level. We calibrate the model for use in 4 different business units of a major chemical company in the Netherlands, all situated 4 to 5 levels upstream from consumer demands in their respective supply chains. We show that the model gives both a very good historical fit and a prediction of the sales developments during the period following the Lehman collapse. We test the model’s robustness to behavioral parameter estimation errors through sensitivity analysis, and provide a comparison with experimental studies based on the ‘beer game’. We observe that the empirical data is aligned with experimental observations regarding the underestimation of the supply pipeline

The integrated deterministic model for a vendor manage inventory in a two-stage supply chain

In a two-stage supply chain system, vendor managed inventory (VMI) policies is an integrating decisions between a supplier and his retailers.The supplier assumes the responsibility of maintaining inventory at its retailers and ensuring that they will not run out of stock at any moment.This paper discusses an optimization approach, considering the model of static demand on the inbound as well as the outbound inventory for a two-stage supply chain implementing VMI. In the proposed solutions for coordinating the single warehouse multiple-retailers (SWMR) system, retailers are first clustered to minimize the within-cluster travel costs and distances and are then replenished using an optimal direct shipping strategy satisfying some additional restriction

Routing and Inventory Allocation Policies in Multi-Echelon Distribution Systems

This paper reviews the previous research in the area of logistics systems, especially in the area of the multi-echelon distribution system with stochastic demand. Many researches in this area emphasize the value of real-time information (which is more readily available nowadays by use of EDS or satellite systems) in distribution-related decisions. Also a great deal of efforts has been taken to study the risk-pooling effect of the various distribution policies in the multi-echelon systems. The objectives of this review are two-folded; (1) to help readers to understand the research paradigm in the multi-echelon area, and (2) to help them to find future research topics not yet explored

On the inventory routing problem with stationary stochastic demand rate

One of the most significant paradigm shifts of present business management is that individual businesses no longer participate as solely independent entities, but rather as supply chains (Lambert and Cooper, 2000). Therefore, the management of multiple relationships across the supply chain such as flow of materials, information, and finances is being referred to as supply chain management (SCM). SCM involves coordinating and integrating these multiple relationships within and among companies, so that it can improve the global performance of the supply chain. In this dissertation, we discuss the issue of integrating the two processes in the supply chain related, respectively, to inventory management and routing policies. The challenging problem of coordinating the inventory management and transportation planning decisions in the same time, is known as the inventory routing problem (IRP). The IRP is one of the challenging optimization problems in logis-tics and supply chain management. It aims at optimally integrating inventory control and vehicle routing operations in a supply network. In general, IRP arises as an underlying optimization problem in situations involving simultaneous optimization of inventory and distribution decisions. Its main goal is to determine an optimal distribution policy, consisting of a set of vehicle routes, delivery quantities and delivery times that minimizes the total inventory holding and transportation costs. This is a typical logistical optimization problem that arises in supply chains implementing a vendor managed inventory (VMI) policy. VMI is an agreement between a supplier and his regular retailers according to which retailers agree to the alternative that the supplier decides the timing and size of the deliveries. This agreement grants the supplier the full authority to manage inventories at his retailers'. This allows the supplier to act proactively and take responsibility for the inventory management of his regular retailers, instead of reacting to the orders placed by these retailers. In practice, implementing policies such as VMI has proven to considerably improve the overall performance of the supply network, see for example Lee and Seungjin (2008), Andersson et al. (2010) and Coelho et al. (2014). This dissertation focuses mainly on the single-warehouse, multiple-retailer (SWMR) system, in which a supplier serves a set of retailers from a single warehouse. In the first situation, we assume that all retailers face a deterministic, constant demand rate and in the second condition, we assume that all retailers consume the product at a stochastic stationary rate. The primary objective is to decide when and how many units to be delivered from the supplier to the warehouse and from the warehouse to retailers so as to minimize total transportation and inventory holding costs over the finite horizon without any shortages