Trust in Online Prescription Filling

This paper examines the impact of trust and uncertainty on online prescription filling. Drawing on prior research in consumer trust and theory of transaction cost economics, this paper proposes a research model to investigate the precedents of trust, the sources of uncertainty, and their relationships with the consumer’s intention to adopt online prescription filling. The model was empirically tested using a large sample. It is found that (1) calculative, knowledge-based, and institutional antecedents of trust significantly affect trust, (2) information asymmetry and online drug retailers’ opportunistic behavior contribute to perceived uncertainty of online prescription filling, (3) trust reduces uncertainty and positively affects intention, and (4) uncertainty has a negative influence on intention. A major contribution of this paper is that the understanding of trust on consumer intention is augmented by including uncertainty and its sources explicitly in the research model

Exposed Online: Why the New Federal Health Privacy Regulation Doesn't Offer Much Protection to Internet Users

Provides an analysis of how the HIPAA regulation may or may not cover consumer-oriented health Web sites and Internet based health care. Comments on what new standards will be required for those sites covered by the regulation

Findings From the 2007 EBRI/Commonwealth Fund Consumerism in Health Survey

Presents findings on the growth of account-based and high-deductible health plans, the health status and demographic profiles of enrollees, and the health plans' impact on consumer behavior, based on an online survey of privately insured adults

Explaining drug-resistant infection in community pharmacies through effective information design

This paper describes a research project in which information design, human factors, architecture and pharmacy academics worked with pharmacy professionals and pharmacy users to consider how to present information about antimicrobial resistance (AMR) in a community pharmacy setting. Project outcomes – as a result of an innovative design competition – included five different design solutions that explain aspects of AMR within the context of a community pharmacy. The project raised awareness in pharmacy professionals of how design can be used to challenge ideas and encourage new ways of thinking to communicate public health messages. Two winning prototype solutions were installed in a Day Lewis pharmacy in Reading and evaluated by pharmacists and pharmacy users. We make preliminary recommendations for effective health communication in community pharmacies

Health Care Opinion Leaders' Views on Medicare Reform

Presents findings of a survey of experts on Medicare's successes and proposed reforms, including putting payment pilots on a fast track, negotiating drug prices, and creating an advisory council with authority to make payment and benefit design decisions

Describing interruptions, multi-tasking and task-switching in the community pharmacy: A qualitative study in England

Background: There is growing evidence base around interruptions and distractions in the community pharmacy setting. There is also evidence to suggest these practices may be associated with dispensing errors. Up to date, qualitative research on this subject is limited. Objective: To explore interruptions and distractions in the community setting; utilising an ethnographic approach to be able to provide a detailed description of the circumstances surrounding such practices. Setting: Community pharmacies in England, July to October 2011. Method: An ethnographic approach was taken. Non participant, unstructured observations were utilised to make records of pharmacists’ every activities. Case studies were formed by combining field notes with detailed information on pharmacists and their respective pharmacy businesses. Content analysis was undertaken both manually and electronically, utilising NVivo 10. Results: Response rate was 12% (n=11). Over fifteen days, a total of 123 hours and 58 minutes of observations were recorded in 11 separate pharmacies of 11 individual pharmacists. The sample was evenly split by gender (female n=6; male n=5) and pharmacy ownership (independent n=5; multiple n=6). Employment statuses included employee pharmacists (n=6), owners (n=4) and a locum (n=1). Average period of registration as a pharmacist was 19 years (range 5-39 years). Average prescriptions busyness of pharmacies ranged from 2,600 – 24,000 items dispensed per month. Two key themes were: “Interruptions and task-switching” and “distractions and multi-tasking.” All observed pharmacists’ work was dominated by interruptions, task-switches, distractions and multi-tasking, often to manage a barrage of conflicting demands. These practices were observed to be part of a deep-rooted culture in the community setting. Directional work maps illustrated the extent and direction of task switching employed by pharmacists. Conclusions: In this study pharmacists’ working practices were permeated by interruptions and multi-tasking. These practices are inefficient and potentially reduce patient safety in terms of dispensing accuracy

William H. Sorrell, Attorney General of Vermont, et al. v. IMS Health Inc., et al. - Amicus Brief in Support of Petitioners

On April 26, 2011, the US Supreme Court will hear oral arguments in the Vermont data mining case, Sorrell v. IMS Health Inc. Respondents claim this is the most important commercial speech case in a decade. Petitioner (the State of Vermont) argues this is the most important medical privacy case since Whalen v. Roe. The is an amicus brief supporting Vermont, written by law professors and submitted on behalf of the New England Journal of Medicin

Rhode Island Quality Institute: A Statewide Partnership to Improve Health Care Quality

Describes the first state-initiated public-private partnership for quality improvement and the establishment of an independent nonprofit organization to coordinate efforts. Examines elements of success, including leadership structure, and lessons learned

Front and Center: Ensuring That Health Reform Puts People First

Outlines the failures of the healthcare system and the benefits of the Commonwealth Fund's comprehensive reform plan for the uninsured, the underinsured, those who cannot afford out-of-pocket costs or premiums, and others without adequate access to care

The design with intent method: A design tool for influencing user behaviour

The official published version can be found at the link below.Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process