The Development of Transactive Memory Systems in Collaborative Educational Virtual Worlds

The use of 3D virtual worlds in the form of cyber campuses has been introduced in higher education over the past decade to support and enhance stu- dents’ online learning experiences. Considering that students learn in socially constructed ways and through peer collaboration, the development of Transac- tive Memory System - the collective awareness of the group’s specialization, coordination, and credibility - is found to be beneficial for educational purposes. This paper presents the results of a study investigating the extent to which a TMS can be developed within a 3D virtual world educational setting

The use of a cyber campus to support teaching and collaboration: An observation approach

The research reported in this paper is work in progress describing the experiences of the authors while using a cyber campus to support online learn- ing collaborative activities and investigate if a Transactive Memory System can be developed among group members, working together within a cyber campus in several pre-set tasks

The development and evolution of transactive memory system over time in MUVEs

CSCW in education is a topic that drew a lot of attention over the years, and Multi User Virtual Environments (MUVEs) are one of the tools utilized by many educators to support their teaching objectives. MUVEs enable students to connect, immerse and interact with their peers and the environment, and synchronously engage and collaborate in learning activities. Effective communication and collaboration contributes to student learning, and the topic of Transactive Memory System (TMS) within working groups has been found to be very beneficial. TMS relates to the representation of the knowledge possessed by the members of a team that allows identifying who knows what, providing efficiency in collaboration. While the use of educational MUVEs has been thoroughly investigated in the literature, little is known about the use of such environments to support TMS and their relationship with working group dynamics. This paper presents the results of a study investigating the development and evolution of a TMS between groups within a MUVE, in order to better understand the dynamics that need to be considered when using MUVEs to support teaching and learning

The relationship between students’ engagement and the development of Transactive Memory Systems in MUVE: An experience report

Student engagement is a very important topic in higher education hence, it drew a lot of research interest over the years. The use of educational Multi-User Virtual Environments (MUVEs) that provide synchronous interaction, dynamic, interactive and social learning experiences have the potential to increase student engagement and contribute to their learning experience. Due to increased social and cognitive presence, the use of such environments can result in greater student engagement when compared to traditional asynchronous learning environments. In this work, we hypothesized that students’ engagement in collaborative learning activities will increase if Transactive Memory System (TMS) constructs are present. Thus, we employed the theory of TMS that emphasizes the importance of Specialization, Coordination and Credibility between members in a team. The results show that there is a significant correlation between the development of TMS and students’ engagement. In addition, further quantitative and observation analysis reveals some interesting facts about students’ engagement with respect to their collaboration in group activities

Using Design Science Research to Develop a Conceptual Solution for Improving Knowledge Sharing in a Virtual Workspace

Enhancements in technology have resulted in significant changes to day-to-day operations of organizations in the present day. One especially noteworthy change is the alteration in the nature of teams from being co-located, with face-to-face interaction, to virtual, with the involvement of information and communication technologies (ICT) to facilitate communication. This change in team character has had a downstream impact on a key element of an organization’s competitive edge, namely knowledge. Overall, there is consensus that knowledge is a crucial facet of the competitive edge of an organization. Consequently, knowledge management, knowledge sharing, and organizational learning are essential components of an organization’s sustained existence and effectiveness in the competitive marketplace and considerable academic and industry attention has been paid to this matter. However, the present day scenario of global organizations and dispersed teams, within and across geographies, transforms the matter of knowledge sharing and organizational learning into one of great complexity. Thus, the present study was interested in understanding the modalities of knowledge sharing and consequently organizational learning in the context of a virtual workspace, that is, teams operating from physically distinct locations and communicating using ICT tools. Overall, the objective of this study was to propose a conceptual model using the Design Science Research (DSR) approach to enhance organizational learning and knowledge sharing in the context of the virtual workspaces of the present day work environment. Further, the conceptual model is extended to propose the use of a Learnin

Using event diaries and in-depth interviews for understanding shared understanding in headquarters-subsidiary cooperation

The paper describes the application of a qualitative diary method combined with in-depth interviews in the context of headquarters-subsidiary cooperation. We examine the distinct requirements of studying shared understanding in the case of distributed teams and argue that further research is necessary in order to explain inter-team conflicts arising from incongruent understandings and divergent expectations. Building on this research gap, we perform a case study in the headquarters of a multinational technology company and one of its subsidiaries. With the help of Event Sampling Methodology (ESM) and in-depth interviews, we were able to identify, analyze and comprehend situations characterized by lacking shared understanding. By this, our research contributes to the methodical discussion on event sampling methods and proposes new fields of application. Furthermore, it contributes to the international management literature by analyzing misunderstandings in international R&D cooperation

Using event diaries and in-depth interviews for understanding shared understanding in headquarters-subsidiary cooperation

The paper describes the application of a qualitative diary method combined with in-depth interviews in the context of headquarters-subsidiary cooperation. We examine the distinct requirements of studying shared understanding in the case of distributed teams and argue that further research is necessary in order to explain inter-team conflicts arising from incongruent understandings and divergent expectations. Building on this research gap, we perform a case study in the headquarters of a multinational technology company and one of its subsidiaries. With the help of Event Sampling Methodology (ESM) and in-depth interviews, we were able to identify, analyze and comprehend situations characterized by lacking shared understanding. By this, our research contributes to the methodical discussion on event sampling methods and proposes new fields of application. Furthermore, it contributes to the international management literature by analyzing misunderstandings in international R&D cooperation

Barriers to creativity in the conceptual phase of engineering design : perceptions of designers at Rolls Royce Aerospace (Bristol) in new projects engineering

Merged with duplicate record 10026.1/693 on 03.04.2017 by CS (TIS)Anecdotal evidence from experienced engineers suggest that barriers to creativity are often due to the limitations of current technology, methods and support systems (Baird, Moore, & Jagodzinski, 2000). The aim of this research was to explore what the perceived barriers to creativity are and how they are circumvented by design engineers working in New Projects Engineering (NPE), Rolls-Royce Aerospace (Bristol). Semi-structured interviews with four employees working in engineering design comprised a Scoping Study. This provided a general overview of the major issues perceived by the design engineers regarding barriers to creativity and resulted in six themes being identified. These themes were used as a framework for a Design Group Interviews Study that followed. Sixteen engineers comprising project managers, team leaders, experienced designers and new designers, graduate employees and trainees were interviewed using the same method. Using grounded theory to analyse the data, sixteen categories were drawn from the data. Confirmation of the findings was achieved through presentations and workshops with different groups from Rolls-Royce, and the development of an Interrelationship Digraph illustrating the relationships between the categories. The second phase of the research focused on the phenomena under current working conditions. In the Tracking Study interview diaries recorded with thirteen design engineers over an eight week period highlighted the salient issues relating to their perceived barriers to creativity. Thirteen categories (some of which could be mapped onto the previous categories and some which were new) were drawn from the data. Validation of the categories was achieved through direct observations of two design engineers in the week long Shadowing Study and completed this phase of the research. Mapping and interpretation of the findings in relation to the literature obtained further verification. From these analyses it was becoming evident that perceived barriers to creativity were present at many different layers of the enterprise from a macro, organisational level to the micro-environment of the individual design engineer. The final phase entailed the development of a conditional/consequential matrix model to illustrate the relationship between the macro and micro conditions, under which barriers to creativity were investigated, leading to the development of a theory. The final conclusions and suggestions for improvements demonstrate the relationship between high/low barriers and high/low creativity. The research has shown the benefits of taking an interdisciplinary socio-technical approach and has highlighted the importance and relevance of the social dimension, as well as the technological, in the investigation of engineering design.Rolls-Royce pl

Human–agent team dynamics: a review and future research opportunities

Humans teaming with intelligent autonomous agents is becoming indispensable in work environments. However, human–agent teams pose significant challenges, as team dynamics are complex arising from the task and social aspects of human–agent interactions. To improve our understanding of human–agent team dynamics, in this article, we conduct a systematic literature review. Drawing on Mathieu et al.’s (2019) teamwork model developed for all-human teams, we map the landscape of research to human–agent team dynamics, including structural features, compositional features, mediating mechanisms, and the interplay of the above features and mechanisms. We reveal that the development of human–agent team dynamics is still nascent, with a particular focus on information sharing, trust development, agents’ human likeness behaviors, shared cognitions, situation awareness, and function allocation. Gaps remain in many areas of team dynamics, such as team processes, adaptability, shared leadership, and team diversity. We offer various interdisciplinary pathways to advance research on human–agent teams