Towards a Human Processual Approach of Business-IT Alignment

This study answers the question whether human processual interventions are used to improve business-ICT relationships and if not, what the reasons might be for this. Human processual interventions are about improving human relations and match the problem of troubling relationships between IS and business with its associated miscommunication, unclear responsibilities, leadership issues or perceived cultural differences better than techno-structural interventions (pertaining organizational structures, business processes, alignment models, infrastructures, etc.) that are mainly put forward in the literature. Our explorative qualitative research shows that consultants recognize the human relations nature of alignment but that they have different reasons for being inclined towards techno-structural interventions. These reasons provide a mirror to the academic community. We argue that these reasons reinforce the social structure in which many IS people work and that academics are an important group to break with that structure. To this purpose, an adoption of human processual approaches is recommended

Organizing as Improvisations (Methodological Temptations of Social Constructivism)

Academic communities in social sciences are still dominated byneo-positivist paradigm, but communities of practice developing socialconstructivism have started to redress paradigmatic imbalances.According to the latter man-made organizational reality is processualand saturated with sensemaking (Weick). Social constructivistssucceeded in reconstructing complex organizational disasters andcontributed to organizational innovation and change (for instance inthe wake of ICT challenges). They belong to postmodernist critics ofmodernity's failure to regulate social development and contribute to abetter understanding of organizing (e.g. implementing a new technologyor managing knowledge production) as patchworking and improvising. Inspite of discriminating practices, they survive in academiccommunities.critical theory;managerialism;improvisation;relativism;social constructivism

Strategic Alignment: Towards a Holistic Perspective Embracing Complexity – Advancing the Research Agenda

Strategic alignment has been extensively researched and reviewed. However, the field seems to have reached a stagnant stage in regard to the theoretical, methodological and philosophical foundations employed. In addition, existing research has been criticised due to its inability to capture the messy reality of organisations as well as it being undesirable for firms – as organisations must always change. This paper offers a review of the critique and address them in a constructive manner that reveals the underlying assumptions of which the criticisms are derived. In doing so, new perspective is offered that draws on concepts of complexity theory such as emergence and co-evolution. Special issues have proposed embracing complexity – but the publications to date do not reflect this. Therefore the aim is to offer a stepping stone for further research that builds on the foundation and insights provided by previous alignment research

Realizing Potential: The Impact of Business Incubation upon the Absorptive Capacity of New Technology Based Firms

This article explores the potential of university technology business incubators to enhance the absorptive capacity of new technology-based firms. The research pursues three critical themes: it employs the absorptive capacity construct to analyse and evaluate the potential of incubation to strengthen the business model of new technology firms. It then explores the interaction between founders and incubator directors, mentors and business advisers to assess how this might enhance absorptive capacity. Finally, it indicates how such interactions can facilitate the transition from potential to realised absorptive capacity. The article interrogates the incubation process by using the absorptive capacity framework to evaluate how it might strengthen the business model of new technology firms. The qualitative findings suggest that where founders, advisers, mentors and incubator directors engage collaboratively to create an iterative dialogue which informs the development of a viable business model, the process by which potential absorptive capacity can be fully realised is substantially strengthened

Alternative approaches for studying shared and distributed leadership

Scholars hold different perspectives about leadership which are not limited to a formally appointed leader. Of the abundance of terms used to describe this phenomenon, shared and distributed are the most prevalent. These terms are often used interchangeably, resulting in confusion in the way that shared and distributed leadership is conceptualized and investigated. This paper provides a historical development of this field, challenges existing conceptions and reveals inconsistencies and contradictions that are seldom acknowledged. Four distinct approaches to the study of shared and distributed leadership are identified in the literature, each embracing different ontological views and leadership epistemologies. Individually, the four approaches offer valuable - yet partial - understanding. Comparing and contrasting the assumptions and insights from the four approaches raises fundamental issues about how we think about leadership in terms of research, practice and development

Unpacking the client(s): constructions, positions and client–consultant dynamics

Research on management consultancy usually emphasizes the role and perspective of the consultants. Whilst important, consultants are only one element in a dynamic relationship involving both consultants and their clients. In much of the literature, the client is neglected, or is assumed to represent a distinct, immutable entity. In this paper, we argue that the client organisation is not uniform but is instead (like organisations generally) a more or less heterogeneous assemblage of actors, interests and inclinations involved in multiple and varied ways in consultancy projects. This paper draws upon three empirical cases and emphasizes three key aspects of clients in the context of consultancy projects: (a) client diversity, including, but not limited to diversity arising solely from (pre-)structured contact relations and interests; (b) processes of constructing ‘the client’ (including negotiation, conflict, and reconstruction) and the client identities which are thereby produced; and (c) the dynamics of client–consultant relations and how these influence the construction of multiple and perhaps contested client positions and identities

Contracts to Communities: A Processual Model of Organizational Virtue

In the face of systemic challenges to corporate legitimacy, scholars and managers alike have been rethinking traditional answers to the question: What does it take to be a good company? We approach this question in two novel ways. We offer a normative answer, grounded in virtue ethics, by introducing a threefold typology of organizational forms. The moral goodness of each form depends on the congruence between its purpose and virtues. But we also offer a positive answer in the form of a processual model which traces corporate goodness to its empirical antecedents and consequences. The model defies a view of organizations as innately good or evil, but rather portrays virtue as the sediment of a value infusion process. We predict that if managers succeed in establishing in their organizations the kind of virtues necessary to support collective moral agency, they can expect to reap gains like enhanced effectiveness and legitimacy. However, when they neglect their moral responsibilities, the result will likely be organizational demise.Stakeholder theory;Corporate performance;Business ethics;Normative theorizing;Organizational goodness;Virtue ethics;Positive theorizing

Conflicts and coalitions: the drivers of European corporate sustainability reforms

This is the author accepted manuscript. The final version is available from Cambridge University Press via the DOI in this recordTraditionally, corporate governance debates have contrasted models based on the principle of shareholder primacy with others taking into account the interests of other stakeholders, such as organised labour. The chapter argues that a new corporate governance compromise is emerging, particularly in Europe, driven by responsible investors, civil society and organised labour, which might offer a new way of overcoming the shareholder versus stakeholder dispute. This emerging NGOs-Investor-Union (NIU) nexus is illustrated using various examples of recent regulatory initiatives: the EU Non-financial Reporting Directive; the Dutch Banking Sector Agreement regarding human rights; the UK Modern Slavery Act and the French Law on the ‘duty of vigilance’. The chapter draws on the abovementioned cases to elaborate some conjectures on the implications and limitations of this dynamic and fragile convergence of interests for policy-makers and existing debates on sustainable corporate governance reforms

Compliance framework for change management in cloud environments

Mención Internacional en el título de doctorThe Governance, Risk and Compliance (GRC) area is one of the critical management areas for every organization. This is particularly the case for information technology (IT) departments where both human resources and technical infrastructures (software and hardware) need to work seamlessly in order to provide the expected benefits. The study of the literature shows that sound GRC methods are key to running and maintaining secure and compliant computing infrastructures. An important and particularly challenging aspect of the IT landscape is its constant and perpetual evolution in order to keep pace with new and emerging technologies that find their way faster and faster into the organizational infrastructure. Since assessments of risks and compliance aspects always refer to a certain (more or less static) situation, such frequent changes pose a real danger to the overall relevance of these assessments in the mid and longterm perspective. So, a sound approach to ensuring compliance not only punctually (both in time and space) but holistically – considering the complete IT landscape in a continuous way – needs to integrate with the change management function of the organization. Another important development in the last eight to ten years was the emergence of Cloud Computing (CC) as a straightforward and efficient way of providing IT functionality to organizations. While it poses many various challenges to IT management in general, CC is particularly relevant for GRC as it makes an IT provision approach that was previously sometimes applied – outsourcing – to a predominant approach to provide infrastructure (called Infrastructure‐as‐a‐Service or IaaS), platforms (called Platform‐as‐a‐Service or PaaS), and software (called Software‐as‐a‐Service or SaaS) within an organization. CC and outsourcing entail wider challenges for GRC as it involves the inclusion of an external party as a service provider within an organization reflecting specific aspects of provider selection, contract management, service level agreements (SLAs), and monitoring. They become even more challenging in the context of frequent and interdependent changes. Therefore, this thesis is aimed at the definition and validation of a Compliance Framework for Change Management in Cloud Environments (short: CFC MCC). The proposed solution of the problem has been approached from a multidisciplinary point of view taking in consideration aspects from computer science, IT management and IT governance, but also such aspects as legal and cultural dimensions. The proposed solution provides a framework to support the solicitation of requirements from different subject areas (e.g., organizational, technological, cultural) and their subsequent consideration within the change management process of established IT management frameworks such as ITIL. It can be tailored to the specific situation of most organizations and provides a consistent approach to address GRC aspects in rapidly evolving cloud‐based organizational IT landscapes. The scientific discourse within the thesis has been structured following best academic practices and recommendations. In the last phase of the research methodology an empirical validation has been performed to verify the applicability of the framework. The data obtained from the validation indicate that the application of the framework for ensuring compliance in CC environments constitutes a relevant improvement of the change management process.El área de gobernanza, riesgo y cumplimiento (por sus siglas en inglés GRC) es una de las áreas de gestión clave en todas las organizaciones. En el caso de los departamentos de Tecnología de la Información (por sus siglas en inglés IT de Information Technology) el área cuenta con una importancia igualmente crucial. Estos departamentos deben orquestar los recursos de capital intelectual y las infraestructuras hardware y software para contribuir a la generación de beneficios empresariales. La literatura ha demostrado que un conjunto de procedimientos en el área GRC es clave para prestar el servicio de forma eficiente a partir del mantenimiento de una infraestructura tecnológica segura y compatible. Un aspecto importante y particularmente retador en el entorno IT es su constante evolución con el propósito de habilitar la adopción de nuevas tecnologías en apoyo de los procesos corporativos. Dado que la evaluación de riesgos y los aspectos de cumplimiento se refieren a una determinada situación que se puede considerar más o menos estática, los continuos cambios en el entorno IT representan una amenaza para la incorporación de nuevas tecnologías en ámbitos corporativos desde el punto de vista GRC. Por ello, un enfoque sólido para garantizar el cumplimiento no sólo de forma puntual en tiempo y espacio sino de forma integral, considerando el entorno IT en una forma continua e integrada con la gestión del cambio corporativa. Otro desarrollo importante y modificador de la situación actual es la emergencia de la computación en la nube (CC, siglas en inglés de Cloud Computing) como una forma efectiva y eficaz de proporcionar la función IT en las organizaciones. Pese a que CC suscita diversos desafíos para la administración IT, es en particular relevante para GRC ya que habilita la externalización del servicio como una aproximación predominante para proporcionar infraestructura (llamado Infraestructure‐as‐a‐Service o IaaS), plataformas (llamado Platformas‐ a‐Service o PaaS) y software (llamado Software‐as‐a‐Service o SaaS) dentro de una organización. CC y la externalización suponen retos más amplios para GRC, ya que implican la inclusión de un proveedor de servicios externo dentro de una organización. Esta circunstancia aflora cuestiones relativas a la selección de proveedores, la gestión de contratos, los acuerdos de nivel de servicio (por sus siglas en inglés SLA), y el seguimiento de las relaciones y los servicios prestados. Estos aspectos, se convierten en un reto aún mayor en el contexto de los cambios frecuentes e interdependientes en el ámbito IT. Por lo tanto, esta tesis está dirigida a la definición y validación de un marco de cumplimiento para la gestión del cambio en entornos relativos a la nube (abreviatura: CFC MCC). La solución propuesta del problema ha sido abordada desde un punto de vista multidisciplinar, tomando en consideración aspectos de la informática, la gestión de IT y el gobierno de IT pero incorporando también aspectos tales como las dimensiones legales y culturales. La solución propuesta proporciona un marco para apoyar la solicitud de requisitos de diferentes áreas (por ejemplo, organizativos, tecnológicos, culturales) y su posterior consideración en el proceso de gestión del cambio de los marcos establecidos de gestión de TI como pueda ser ITIL. EL marco puede ser adaptado a la situación específica de las organizaciones y proporciona un enfoque coherente para abordar los aspectos de GRC en rápida evolución entornos de TI de la organización basados en la nube. El discurso científico dentro de la tesis se ha estructurado siguiendo las prácticas académicas y recomendaciones de investigación. En la última fase de la metodología de la investigación empírica una validación se ha realizado para verificar la aplicabilidad del marco. Los datos obtenidos de la validación indican que la aplicación del marco para garantizar el cumplimiento en entornos CC constituye una mejora relevante del proceso de gestión del cambio de las organizaciones.Programa Oficial de Doctorado en Ciencia y Tecnología InformáticaPresidente: Antonio de Amescua Seco.- Secretario: José Antonio Manzano Calvo.- Vocal: Ahmed Barnaw