New Trends in Development of Services in the Modern Economy

The services sector strategic development unites a multitude of economic and managerial aspects and is one of the most important problems of economic management. Many researches devoted to this industry study are available. Most of them are performed in the traditional aspect of the voluminous calendar approach to strategic management, characteristic of the national scientific school. Such an approach seems archaic, forming false strategic benchmarks. The services sector is of special scientific interest in this context due to the fact that the social production structure to the services development model attraction in many countries suggests transition to postindustrial economy type where the services sector is a system-supporting sector of the economy. Actively influencing the economy, the services sector in the developed countries dominates in the GDP formation, primary capital accumulation, labor, households final consumption and, finally, citizens comfort of living. However, a clear understanding of the services sector as a hyper-sector permeating all spheres of human activity has not yet been fully developed, although interest in this issue continues to grow among many authors. Target of strategic management of the industry development setting requires substantive content and the services sector target value assessment

Digital native identity development in virtual worlds

In the transition from childhood to adolescence, teens are engaged in defining who they are and finding a place in the wide world creates insecurity. Digital natives are growing up as part of digital generation where technology is ubiquitous in a young person’s life. One online technology commonly used by digital natives are virtual worlds. Increasingly, they have come to rely on this digital media to help them navigate the challenges and issues they face in this period of life. This paper presents a research framework designed to provide a road map for the IS community in conducting research into this new and exciting area of virtual worlds and their impact on digital native identity development

A SHARED INFORMATION SYSTEM FOR TOURISM ENTERPRISES IN DEVELOPING ECONOMIES

In a developing economy's business environment, introduction of new technology creates a large potential for more effective and streamlined production of tourism services. This study shows guidelines of design of an inter-organizational information system for small tourism enterprises. The entrepreneurial goal is to support strategic alliances in order to obtain better market-fit and sustainable competitive advance. This requires that the enterprises are capable of evaluating their existing processes, identify and outline improvements, and implement them. More than that, enterprises have to execute profound strategic changes in their business processes. For this change, study shows that adaption of supportive information system can be a key factor to satisfy these demands. Firstly, using systematic literature review the study identifies global trends of e-tourism. Secondly the trends are compared with the reality of small tourism enterprises in Nicaraguan Caribbean coast. With interview and brain storming sessions with hotel managers and local tourism specialists, desired state of e-tourism enhanced business processes is defined. Performance gaps and solutions are identified and outlined in order to reach new customer segments and better customer satisfaction with use of inter-organizational information system. With help of shared information system, enterprises search for sustainable economic growth and more stable business environment for their activities. The scientific domain of research is Information systems science. The method used for data collection and interpretation is systematic literature review and human and institutional capacity development -method. As result, the research identifies critical business processes when implementing e-Tourism services into tourism enterprises in developing economies. Strategic solutions for sustainable improvements in business processes supported by use of shared information system are outlined. As a practical result, the study lists required steps in order to reach desired changes in tourism enterprises with e-tourism initiative. Specification of requirements for information system is made. The implementation process and construction of information system is left out from this research and it requires later its own case study.fi=Opinnäytetyö kokotekstinä PDF-muodossa.|en=Thesis fulltext in PDF format.|sv=Lärdomsprov tillgängligt som fulltext i PDF-format

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Electronic Imaging & the Visual Arts. EVA 2012 Florence

The key aim of this Event is to provide a forum for the user, supplier and scientific research communities to meet and exchange experiences, ideas and plans in the wide area of Culture & Technology. Participants receive up to date news on new EC and international arts computing & telecommunications initiatives as well as on Projects in the visual arts field, in archaeology and history. Working Groups and new Projects are promoted. Scientific and technical demonstrations are presented

CORPORATE SOCIAL RESPONSIBILITY IN ROMANIA

The purpose of this paper is to identify the main opportunities and limitations of corporate social responsibility (CSR). The survey was defined with the aim to involve the highest possible number of relevant CSR topics and give the issue a more wholesome perspective. It provides a basis for further comprehension and deeper analyses of specific CSR areas. The conditions determining the success of CSR in Romania have been defined in the paper on the basis of the previously cumulative knowledge as well as the results of various researches. This paper provides knowledge which may be useful in the programs promoting CSR.Corporate social responsibility, Supportive policies, Romania

Electronic Imaging & the Visual Arts. EVA 2013 Florence

Important Information Technology topics are presented: multimedia systems, data-bases, protection of data, access to the content. Particular reference is reserved to digital images (2D, 3D) regarding Cultural Institutions (Museums, Libraries, Palace – Monuments, Archaeological Sites). The main parts of the Conference Proceedings regard: Strategic Issues, EC Projects and Related Networks & Initiatives, International Forum on “Culture & Technology”, 2D – 3D Technologies & Applications, Virtual Galleries – Museums and Related Initiatives, Access to the Culture Information. Three Workshops are related to: International Cooperation, Innovation and Enterprise, Creative Industries and Cultural Tourism

Business Risk in Changing Dynamics of Global Village 2

The monograph is prepared based on the presentations and discussions made at the II International Conference “BUSINESS RISK IN CHANGING DYNAMICS OF GLOBAL VILLAGE (BRCDGV 2019)”, November, 7th-08th, 2019, in Ternopil, Ukraine. The aim of this scientific international conference is to provide a platform for professional debate with the participation of experts from around the globe in order to identify & analyze risks and opportunities in today’s global business, and specifically in Ukraine. The conference will provide a framework for researchers, business elites and decision makers to uplift the business ties and minimise the risk for creating a better world and better Ukraine.The Conference is designed to call experts around the globe from different sectors of practices which are effected by globalization and watching changes in Europe as well as in Ukraine. It is an excellent platform for interactions and communication between academicians, corporate representatives, policy makers, representatives of organizations and community, as well as individuals being the part of this globalized world. The 1st edition of this conference was held at the University of Applied Sciences in Nysa, Poland (2017); the 2nd edition took place at Ternopil Ivan Puluj National Technical University, Ukraine (2019); the 3rd edition will be organized at Patna University, India (2020) in cooperation with Indo-European Education Foundation (IEEF, Poland) and its partner universities from Poland, India, Europe and other part of the world.Under modern conditions of globalization nowadays, economic activity is undergoing changes. Innovative technologies, new forms of business, dynamic changes taking place in the world today result in the emergence of the necessity to minimize risks in order to maximize benefits. The cooperation between experts from different fields with the aim to ensure sustainable growth – policymakers, scientists, universities representatives and business elites is essential nowadays. With the purpose to bring them together and discuss the main issues of todays’ global world this conference took place in Ternopil, Ukraine. As Ukraine is now passing through a dynamic period of changes, recommendations coming up from such discussions can be very beneficial for building stronger society and meet the risks globalization brings up. This monograph provides a useful review of economic, financial and policy issues in the context of globalization processes and has proven extremely popular with practitioners and industry advisors. This edition is given the continued high demand and interest for experts form different areas working on diminishing of business risks wishing to keep abreast of current thinking on this subject. According to many experts process of managing risks is currently one of the most relevant business technologies and at the same time it is a complex process which requires ground knowledge in the research field and practical experience. The popularity of business risks management is due to objective reasons such as dynamics of society, interconnections and interdependence between different players in the society, increasing role of human capital in the country’s sustainable developmen

Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy

The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual environments and immersive games (such as, Second Life, Fortnite, Roblox and VRChat) have been described as antecedents of the metaverse and offer some insight to the potential socio-economic impact of a fully functional persistent cross platform metaverse. Separating the hype and “meta…” rebranding from current reality is difficult, as “big tech” paints a picture of the transformative nature of the metaverse and how it will positively impact people in their work, leisure, and social interaction. The potential impact on the way we conduct business, interact with brands and others, and develop shared experiences is likely to be transformational as the distinct lines between physical and digital are likely to be somewhat blurred from current perceptions. However, although the technology and infrastructure does not yet exist to allow the development of new immersive virtual worlds at scale - one that our avatars could transcend across platforms, researchers are increasingly examining the transformative impact of the metaverse. Impacted sectors include marketing, education, healthcare as well as societal effects relating to social interaction factors from widespread adoption, and issues relating to trust, privacy, bias, disinformation, application of law as well as psychological aspects linked to addiction and impact on vulnerable people. This study examines these topics in detail by combining the informed narrative and multi-perspective approach from experts with varied disciplinary backgrounds on many aspects of the metaverse and its transformational impact. The paper concludes by proposing a future research agenda that is valuable for researchers, professionals and policy makers alike

De la web 1.0 a la web 4.0: mapeo de las plataformas de patrimonio digital para las propiedades del patrimonio de la UNESCO en Indonesia

[EN] The advent of information and communication technologies (ICTs) has had and is having a major impact on Indonesian cultural resource management, and on the safeguarding methods of its tangible and intangible cultural heritages. Despite varied levels and visible gaps between rural and urban regions in terms of technology usage, innovative initiatives have been created, which correspond to the needs and expectations of a technology-savvy public. As a starting point, a number of public institutions dealing with tangible cultural heritage (e.g. museums, palaces, temples, World Heritage Sites (WHS)) do use innovative digital tools in order to communicate to various audiences, as well as to enrich visitors’ experience, especially taking into consideration young generations. This paper will firstly examine the role of ICTs in intangible cultural heritage (ICH) (e.g. Batik, Wayang puppet theatre, etc.); secondly, the authors will explain how ICTs can help to communicate and promote the values, history, and significances of ICH products, both for locals and tourists, with the goal of raising awareness on cultural identity. However, the knowledge of ICH still requires contacts with its own communities and is vulnerable, as it can be exposed to excessive cultural commoditization through e-platforms. This study aims at giving an overview and some examples of digital interventions for cultural heritage communication implemented by various stakeholders in Indonesia. In addition, this paper analyses to what extent a participatory approach engaging local communities, academics, private sectors, NGOs and the government, can ensure higher levels of effectiveness and efficiency, hence supporting the conservation of UNESCO tangible/ICH in Indonesia. This paper aims at: (1) presenting the development of digital heritage platforms in Indonesia; (2) providing a grid of analysis of digital heritage knowledge platforms dedicated to UNESCO tangible and ICH in forms of websites and mobile apps.[ES] La aparición de las tecnologías de la información y la comunicación (TIC) ha tenido y está teniendo un gran impacto en la gestión de los recursos culturales indonesios y en los métodos de salvaguarda de sus patrimonios culturales materiales e inmateriales. A pesar de los distintos niveles y las brechas existentes entre las regiones rurales y urbanas en términos de uso de la tecnología, se han creado iniciativas innovadoras que corresponden a las necesidades y expectativas de un público experto en tecnología. Como punto de partida, algunas instituciones públicas que se ocupan del patrimonio cultural material (por ejemplo, museos, palacios, templos, sitios patrimonio de la humanidad (WHS)) implementan herramientas digitales innovadoras para comunicarse con diverso público y enriquecer la experiencia de los visitantes, especialmente teniendo en cuenta a las generaciones jóvenes. Este artículo examinará primeramente el papel de las TIC en el patrimonio cultural inmaterial (PCI) (por ejemplo, Batik, teatro de marionetas de Wayang, etc.); en segundo lugar, los autores explicarán cómo las TIC pueden ayudar a comunicar y promover los valores, la historia y el significado de los productos del PCI tanto al público local, como a los turistas, con el objetivo de crear conciencia sobre la identidad cultural. Sin embargo, el conocimiento del PCI todavía requiere contactos con sus propias comunidades y es vulnerable, ya que está expuesto a la excesiva mercantilización cultural a través de plataformas electrónicas. Este estudio tiene como objetivo proporcionar una visión general y algunos ejemplos de intervenciones digitales en la comunicación del patrimonio cultural adoptadas por diversos organismos interesados en Indonesia. Además, este documento explica en qué medida un enfoque participativo, que involucra a las comunidades locales, académicas, sectores privados, ONG y al gobierno, puede garantizar niveles más altos de efectividad y eficiencia, y, por tanto, apoyar la conservación del patrimonio cultural  material/inmaterial de la UNESCO en Indonesia. Este documento tiene como objetivos: (1) presentar el desarrollo de plataformas de patrimonio digital en Indonesia; (2) proporcionar una matriz de análisis de plataformas de conocimiento del patrimonio digital dedicadas al patrimonio cultural material e inmaterial de la UNESCO en sitios web y aplicaciones móviles.Indonesian LPDP (Lembaga Pengelola Dana Pendidikan) Endowment Funds Scholarships, Ministry of Finance, Republic of Indonesia; UNESCO Chair in ICT to develop and promote sustainable tourism in World Heritage Sites USI - Università della Svizzera Italiana, Switzerland.Permatasari, PA.; Qohar, AA.; Rachman, AF. (2020). From web 1.0 to web 4.0: the digital heritage platforms for UNESCO’s heritage properties in Indonesia. Virtual Archaeology Review. 11(23):75-93. https://doi.org/10.4995/var.2020.13121OJS75931123Adukaite, A., & Cantoni, L. (2016). Raising awareness and promoting informal learning on World Heritage in Southern Africa: The case of WHACY, a gamified ICT-enhanced tool. 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Concept and dimensions of web 4.0. International Journal of Computers & Technology, 16(7), 7040-7046. https://doi.org/10.24297/ijct.v16i7.6446Arya, I. T. (2016). Berlatih tari Cendrawasih [Learning Cendrawasih dance] [Mobile App Software]. Retrieved May 31, 2020 from https://play.google.com/store/apps/details?id=id.ardev.taribali&hl=enAtzori, L., Iera, A., & Morabito, G. (2010). The internet of things: a survey. Computer Networks, 54(15), 2787-2805. https://doi.org/10.1016/j.comnet.2010.05.010Avi, E. (2014). Gerakan sejuta data budaya dilaunching dari Bandung. [One million cultural database launched in Bandung]. Retrieved May 23, 2020 from https://news.detik.com/berita-jawa-barat/d-2602920/gerakan-sejuta-daya-budaya-dilaunching-dari-bandungBasole, R. C., & Karla, J. (2012). Value transformation in the mobile service ecosystem: a study of app store emergence and growth. Service Science, 4(1), 24-41. https://doi.org/10.1287/serv.1120.0004Berners-Lee, T. (2000). Weaving the Web. The Original Design and Ultimate Destiny of the World Wide Web by its Inventor. New York: Harper Collins.Blanco, S., Carrión, B., & Lerma, J. L. (2016). Review of augmented reality and virtual reality techniques in Rock Art. In Proceedings of the 8th International Congress on Archaeology, Computer Graphics, Cultural Heritage and Innovation (pp. 176-183). https://doi.org/10.4995/arqueologica8.2016.3561Boily, L. (2004). Économie du savoir, identités plurielles et nouvelles formes d'exclusion. [Knowledge economy, plural identity and new forms of exclusion]. L'Interculturel et l'Économie à l'Œuvre (pp. 128-153). Paris: Les édition David.Boonstra, S. N. (2014). Changing wayang scenes Heritage formation and wayang performance practice in colonial and postcolonial Indonesia (Doctoral Dissertation). Vrije Universiteit Amsterdam, Netherlands. Retrieved from https://research.vu.nl/en/publications/changing-wayang-scenes-heritage-formation-and-wayang-performance-Cantoni, L., Faré, M., Bolchini, D., & Giulieri, F. (2007). European cities and web tourism communication. An indicators-based pilot study. Proceedings of the Travel Distribution Summit, Europe, Research Conference (pp. 45-54). London: Axon Imprint.Cantoni, L., & Tardini, S. (2006). Internet. London: Routledge. https://doi.org/10.4324/9780203698884Cantoni, L., & Tardini, S. (2008). Communicating in the information society: new tools for new practices. In Pier Cesare Rivoltella (Ed.), Digital Literacy. Tools and Methodologies for Information Society (pp. 26-44). New York: IGI Publishing. https://doi.org/10.4018/978-1-59904-798-0.ch002Cantoni, L. (2018). Heritage and sustainable tourism. The role and challenge of information and communication technologies. In Silvia De Ascaniis, M. Gravari-Barbas, & L. Cantoni (Eds.), Tourism Management at UNESCO World Heritage Sites, (pp. 68-74). Retrieved from https://www.fun-mooc.fr/courses/course-v1:Paris1+16008+session01/aboutCharter, V. (1964). International charter for the conservation and restoration. The IInd International Congress of Architects and Technicians of Historic Monuments, Venice, 1964. Retrieved May 23, 2020 from https://www.icomos.org/en/participer/179-articles-en-francais/ressources/charters-and-standards/157-the-venice-charterChi, M. T. H. (1997). Quantifying qualitative analyses of verbal data: a practical guide. Journal of the Learning Sciences, 6(3), 271-315. Retrieved July 13, 2020 from http://web.eecs.umich.edu/~mjguz/csl/home.cc.gatech.edu/allison/uploads/4/chi1997.pdf https://doi.org/10.1207/s15327809jls0603_1Dabello, M. (2016). The past in the present. In P. S. Richards, W. A. Wiegand, & M. Dalbello (Eds.), A history of modern librarianship : constructing the heritage of western cultures (Vol. 69, p. 6). California: Libraries Unlimited/ABC-CLIO.Davida, S., & Cantoni, L. (2015). Co-design of eTourism application. The case of Ilha de Mozambique. Enter eTourism Conference 2015. https://doi.org/10.13140/RG.2.1.1785.6488Danesi, M. (2013). Encyclopedia of media and communication. University of Toronto Press. https://doi.org/10.3138/9781442695528De Ascaniis, S., Della Monica, C., & Cantoni, L. (2017). A social media campaign to raise awareness about violent heritage destruction. The case of #faces4heritage. HTHIC2017 - Heritage, Tourism and Hospitality, Pori (Finland). 27-29 September 2017. Retrieved May 21, 2020 from http://www.unescochair.usi.ch/faces4heritage/destroyed-heritageDe Ascaniis, S., & Cantoni, L. (2013). Artistic and religious experiences in online travel reviews about saint paul outside the walls (Rome). Proceedings of ICOT 2013, International Conference on Tourism, 160-173. Limassol, Cyprus: Konstantinos Andriotis. Retrieved May 29, 2020 from https://www.researchgate.net/publication/275209839Demartini, C., & Benussi, L. (2017). Do web 4.0 and industry 4.0 imply education X.0? IT Professional, 19(3), 4-7. https://doi.org/10.1109/MITP.2017.47Diarta, I. K. S. (2017). Promotion strategy of Borobudur world cultural heritage site for international tourists. Udayana Journal of Social Sciences and Humanities, 1(2), 190. https://doi.org/10.24843/ujossh.2017.v01.i02.p12Elbanna, A. R. (2009). Actor-network theory in ICT research. International Journal of Actor-Network Theory and Technological Innovation, 1(3), 1-14. https://doi.org/10.4018/jantti.2009070101Fahmi, I. (2002). The Indonesian digital library network is born to struggle with the digital divide. International Information and Library Review, 34(2), 153-174. https://doi.org/10.1006/iilr.2002.0191Fitri, I., Ahmad, Y., & Ahmad, F. (2015). 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Rumah Kreatif BUMN [The launching program of creative house for SMEs by Ministry of State Owned Enterprises]. Retrieved May 28, 2020 from http://www.bumn.go.id/berita/0-RUMAH-KREATIF-BUMN.Islam, R., Islam, R., & Mazumder, T. (2010). Mobile application and its global impact. International Journal of Engineering & Technology, 10(6), 72-78. Retrieved May 22, 2020 from http://ijens.org/107506-0909%20IJET-IJENS.pdfJonathan, C. J., & Tarigan, R. (2016). The effects of e-tourism to the development of tourism sector in Indonesia. CommIT (Communication and Information Technology) Journal, 10(2), 59. https://doi.org/10.21512/commit.v10i2.1669Katwinto, E. (2013). National Museum of Indonesia. Retrieved from Virtual Collection on Asian Masterpieces (VCM). website: http://masterpieces.asemus.museum/museum/detail.nhn?museumId=1067Kéfi, H., & Pallud, J. (2011). Digital heritage the role of technologies in cultural mediation in museums: An actor-network theory view applied in France. 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