College Enquiry Chatbot Using A.L.I.C.E

Innbsp thisnbsp paper,nbsp anbsp proposalnbsp isnbsp carriednbsp onnbsp tonbsp explainnbsp thenbsp designnbsp ofnbsp anbsp chatnbsp bot specifically tailored as an application which is going to help new students to solvenbsp allnbsp thenbsp problemsnbsp theynbsp facenbsp andnbsp thenbsp questionsnbsp whichnbsp arisesnbsp innbsp their mind during and after the admission . In particular, the proposal investigates the implementation of ALICE chat bot system as an application named as college enquiry chat bot. A keywords-based human-computer dialog system makes it possible that the user could chat with the computer using a natural language, i.e. in English

An Emerging Role of Chatbot in Businesses as a Novel Interactive Tool

Chatbot enables the business people to reach their target customers using popular messenger apps like Facebook, Whatsapp etc. Chatbots are not handled by humans directly. Nowadays, Chatbots are becoming very popular especially in business sector by reducing the human efforts and automated customer service. It is a software which interacts with user using natural language processing, Machine Language and Artificial Intelligence. They allow users to simply ask questions which would simulate interaction with the humans. The popular and well known chatbots are Alex and Siri. This paper focus on review of chatbot, history of chatbot and its implementation along with applications

Derek: A chatbot that shows intelligence in behavior using NLP

Chatbots are computer programs that interact with users using natural languages. Just as people use language for human communication, chatbots use natural language to communicate with human users. In this paper, we begin by introducing chatbots and emphasize their need in day-to-day activities. Then we go on to discuss existing chatbot systems, namely ELIZA, ALICE and Siri. We evaluate what we can take from each of the systems and use in our proposed system. Finally, we discuss the proposed system. Our system can be used on Android OS in a similar manner to Siri for effective information retrieval just by speaking various queries

Chatbot sebagai Asisten Customer Service dan Public Relations di Indonesia: Studi Difusi Inovasi Teknologi

Chatbot technology is one of the tools to improve service. In chatbots, communicationis no longer between humans and humans, but between humans and machines or robots,despite it still use human language. In Indonesia, the literature on chatbots is morefocused on the technological aspect, while the communication aspect is still inadequate.This research is a diffusion of innovations study to explain the dissemination ofchatbots’ adoption in Indonesia. Data through interviews with five sources withdifferent backgrounds. Researchers target government agencies as users of chatbotapplications to serve the public, also micro businesses that use automation, and a chatbotprovider as an active party in communicating chatbot technology. Researchers alsoexplore the experiences gained by end-user chatbots. The findings show that the mainreasons for adopting chatbots in Indonesia are the swiftness of service, the efficiencyof human resources, and the unlimited working hours. This leads to chatbots easingthe information process, both customer services, and public relations. The mass mediacommunication channel is used to introduce chatbot services to the public. While theinterpersonal communication channel is used to transfer knowledge from the developerto the administrator.Chatbot adalah salah satu teknologi dalam peningkatan pelayanan informasi. Dalam chatbot, komunikasi tidak lagi antara manusia dengan manusia, melainkan antara manusia dengan mesin atau robot meskipun masih dengan bahasa manusia. Di Indonesia, literatur tentang chatbot lebih banyak mengenai aspek teknologi, sedangkan aspek komunikasi masih kurang. Penelitian ini merupakan studi difusi inovasi untuk menjelaskan adopsi chatbots di Indonesia. Data melalui wawancara dengan 5 (lima) narasumber dengan latar belakang berbeda yakni, instansi pemerintah, pelaku usaha mikro, dan penyedia chatbot, serta pengguna layanan chatbot. Temuan menunjukkan bahwa alasan utama adopsi chatbots di Indonesia adalah kecepatan layanan, efisiensi sumber daya manusia, dan jam kerja yang tidak terbatas. Hal ini sejalan dengan tujuan chatbot yang memudahkan penyediaan informasi, baik sebagai customer services, dan hubungan masyarakat. Kanal komunikasi media massa digunakan untuk memperkenalkan layanan chatbot. Sedangkan saluran komunikasi interpersonal digunakan untuk mentransfer pengetahuan dari developer ke administrator

Chatbot sebagai Asisten Customer Service dan Public Relations di Indonesia: Studi Difusi Inovasi Teknologi

Chatbot technology is one of the tools to improve service. In chatbots, communicationis no longer between humans and humans, but between humans and machines or robots,despite it still use human language. In Indonesia, the literature on chatbots is morefocused on the technological aspect, while the communication aspect is still inadequate.This research is a diffusion of innovations study to explain the dissemination ofchatbots’ adoption in Indonesia. Data through interviews with five sources withdifferent backgrounds. Researchers target government agencies as users of chatbotapplications to serve the public, also micro businesses that use automation, and a chatbotprovider as an active party in communicating chatbot technology. Researchers alsoexplore the experiences gained by end-user chatbots. The findings show that the mainreasons for adopting chatbots in Indonesia are the swiftness of service, the efficiencyof human resources, and the unlimited working hours. This leads to chatbots easingthe information process, both customer services, and public relations. The mass mediacommunication channel is used to introduce chatbot services to the public. While theinterpersonal communication channel is used to transfer knowledge from the developerto the administrator.Chatbot adalah salah satu teknologi dalam peningkatan pelayanan informasi. Dalam chatbot, komunikasi tidak lagi antara manusia dengan manusia, melainkan antara manusia dengan mesin atau robot meskipun masih dengan bahasa manusia. Di Indonesia, literatur tentang chatbot lebih banyak mengenai aspek teknologi, sedangkan aspek komunikasi masih kurang. Penelitian ini merupakan studi difusi inovasi untuk menjelaskan adopsi chatbots di Indonesia. Data melalui wawancara dengan 5 (lima) narasumber dengan latar belakang berbeda yakni, instansi pemerintah, pelaku usaha mikro, dan penyedia chatbot, serta pengguna layanan chatbot. Temuan menunjukkan bahwa alasan utama adopsi chatbots di Indonesia adalah kecepatan layanan, efisiensi sumber daya manusia, dan jam kerja yang tidak terbatas. Hal ini sejalan dengan tujuan chatbot yang memudahkan penyediaan informasi, baik sebagai customer services, dan hubungan masyarakat. Kanal komunikasi media massa digunakan untuk memperkenalkan layanan chatbot. Sedangkan saluran komunikasi interpersonal digunakan untuk mentransfer pengetahuan dari developer ke administrator

Conversational agent for supporting learners on a MOOC on programming with Java

One important problem in MOOCs is the lack of personalized support from teachers. Conversational agents arise as one possible solution to assist MOOC learners and help them to study. For example, conversational agents can help review key concepts of the MOOC by asking questions to the learners and providing examples. JavaPAL, a voice-based conversational agent for supporting learners on a MOOC on programming with Java offered on edX. This paper evaluates JavaPAL from different perspectives. First, the usability of JavaPAL is analyzed, obtaining a score of 74.41 according to a System Usability Scale (SUS). Second, learners’ performance is compared when answering questions directly through JavaPAL and through the equivalent web interface on edX, getting similar results in terms of performance. Finally, interviews with JavaPAL users reveal that this conversational agent can be helpful as a complementary tool for the MOOC due to its portability and flexibility compared to accessing the MOOC contents through the web interface.This work was supported in part by the FEDER/Ministerio de Ciencia, Innovación y Universidades-Agencia Estatal de Investigación, through the Smartlet and H2O Learning projects under Grant TIN2017-85179-C3-1-R and PID2020-112584RB-C31, and in part by the Madrid Regional Government through the e-Madrid-CM Project under Grant S2018/TCS-4307 and under the Multiannual Agreement with UC3M in the line of Excellence of University Professors (EPUC3M21), and in the context of the V PRICIT (Regional Programme of Research and Technological Innovation), a project which is co-funded by the European Structural Funds (FSE and FEDER). Partial support has also been received from the European Commission through Erasmus+ Capacity Building in the Field of Higher Education projects, more specifically through projects LALA, InnovaT, and PROF-XXI (586120-EPP-1-2017-1-ES-EPPKA2-CBHE-JP), (598758-EPP-1-2018-1-AT-EPPKA2-CBHE-JP), (609767-EPP-1-2019-1-ES-EPPKA2-CBHE-JP). This publication reflects the views only of the authors and funders cannot be held responsible for any use which may be made of the information contained therein

Hacia una educación inclusiva y personalizada mediante el uso de los sistemas de diálogo multimodal

Los continuos avances en el desarrollo de tecnologías de la información han dado lugar actualmente a la posibilidad de acceder a los contenidos educativos desde cualquier lugar, en cualquier momento y de forma casi instantánea. Sin embargo, la accesibilidad no es siempre considerada como criterio principal en el diseño de aplicaciones educativas, especialmente para facilitar su utilización por parte de personas con discapacidad. Diferentes tecnologías han surgido recientemente para fomentar la accesibilidad a las nuevas tecnologías y dispositivos móviles, favoreciendo una comunicación más natural con los sistemas educativos. En este artículo se describe el uso innovador de los sistemas de diálogo multimodales en el campo de la educación, con un especial énfasis en la descripción de las ventajas que ofrecen para la creación de aplicaciones educativas inclusivas y adaptadas a la evolución de los estudiantes.Continuous advances in the development of information technologies have currently led to the possibility of accessing learning contents from anywhere, at anytime and almost instantaneously. However, accessibility is not always the main objective in the design of educative applications, specifically to facilitate their adoption by disabled people. Different technologies have recently emerged to foster the accessibility of computers and new mobile devices favouring a more natural communication between the student and the developed educative systems. This paper describes innovative uses of multimodal dialog systems in education, with special emphasis in the advantages that they provide for creating inclusive applications and adapted to the students specific evolution.Trabajo parcialmente financiado por los proyectos MINECO TEC2012-37832-C02-01, CICYT TEC2011-28626-C02-02, CAM CONTEXTS (S2009/TIC-1485) y TRA2010-20225-C03-01.Publicad

Towards the Use of Dialog Systems to Facilitate Inclusive Education

Continuous advances in the development of information technologies have currently led to the possibility of accessing learning contents from anywhere, at anytime, and almost instantaneously. However, accessibility is not always the main objective in the design of educative applications, specifically to facilitate their adoption by disabled people. Different technologies have recently emerged to foster the accessibility of computers and new mobile devices, favoring a more natural communication between the student and the developed educative systems. This chapter describes innovative uses of multimodal dialog systems in education, with special emphasis in the advantages that they provide for creating inclusive applications and learning activities