The State of the Art of Business Process Management Research as Published in the BPM Conference - Recommendations for Progressing the Field

The research field of Business Process Management (BPM) has gradually developed as a discipline situated within the computer, management and information systems sciences. Its evolution has been shaped by its own conference series, the BPM conference. Still, as with any other academic discipline, debates accrue and persist, which target the identity as well as the quality and maturity of the BPM field. In this paper, we contribute to the debate on the identity and progress of the BPM conference research community through an analysis of the BPM conference proceedings. We develop an understanding of signs of progress of research presented at this conference, where, how, and why papers in this conference have had an impact, and the most appropriate formats for disseminating influential research in this conference. Based on our findings from this analysis, we provide conclusions about the state of the conference series and develop a set of recommendations to further develop the conference community in terms of research maturity, methodological advance, quality, impact, and progression

Process analysis using business process management: a case study on incident management

Business process management is widely used to improve companies’ competitive level. Incident management is a critical process as it supports the main services of an organization. Its speed and accuracy are paramount to companies. This research aims at analysing an incident management process of a global company and produce managerial recommendations on how to improve its performance. A case study approach is conducted. Process analysis is conducted based in interviews, direct observation, and focus group to assure data triangulation. Process improvement is based on the goals of the process and managerial recommendations are provided to support that improvement.info:eu-repo/semantics/acceptedVersio

Using a Work System Perspective to Expand BPM Research Use Cases

Business process management (BPM) has developed as a research field primarily situated in the computer and information systems sciences. Recently, van der Aalst (2013) analyzed the results of these research efforts and identified a set of research topics in the form of a series of BPM research use cases. Those BPM research use cases emphasize technological and computational challenges and solutions. Ideally, however, BPM research should also address managerial and organizational challenges that the existing technically oriented research use cases do not fully reflect. We propose expanding the scope and impact of BPM research by drawing on work system theory (WST) to identify new BPM research use cases and directions. After comparing a WST perspective on basic BPM topics with the technically oriented BPM perspective expressed in van der Aalst (2013), we present new research topics that extend the technically oriented BPM research use cases in van der Aalst (2013). We also present new research directions that go beyond those use cases. Taken together, the extensions of the existing research use cases and the new use cases lead to a more balanced BPM research agenda that more fully blends technical and managerial challenges

Using a Work System Perspective to Expand BPM Use Cases for Research

Business Process Management (BPM) has developed as a research field centered within the computer and information systems sciences – but also touching other fields as well. Recently, van der Aalst (2013) analyzed the results of some of these research efforts and identified a set of research topics in the form of a series of BPM use cases that primarily emphasize technological and computational challenges and solutions in BPM academia. Ideally, however, BPM should also address managerial and organizational challenges that are not fully reflected in the existing use cases identified by van der Aalst (2013). We propose drawing on work system theory (WST) to expand van der Aalst’s use cases and to identify additional BPM use cases and new research directions. After comparing a WST perspective on basic BPM topics with the BPM perspective expressed in van der Aalst (2013), we present new research topics that extend existing BPM use cases. We also present new research directions that go beyond those use cases. Taken together, the extensions of the existing use cases and the new use cases lead to a more balanced BPM research agenda that blends technical and managerial challenges more fully

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Improvement of the portuguese breast cancer screening through process modelling (BPM)

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceBreast cancer is a malignant epithelial neoplasm with high incidence and mortality in women. Focusing the clinical performance on screening processes has proven to be the way to improve morbidity and mortality statistics of this recognized public health problem. Business process management (BPM) is a management field that improves and analyzes business processes according to organizations’ strategies. BPM may help manage patient and information flow, improving waiting time in healthcare delivery while integrating healthcare processes with IT. The early diagnosis of breast cancer is of great importance since it will enable more conservative treatments and a longer disease-free survival. Organized oncology screenings programs, with all elements properly prepared, revealed to be more efficient than the opportunistic screenings. The aim of this study is to identify and model BPM processes for the healthcare sector, namely, for the breast cancer screening in Portugal. To achieve this goal, the main processes were identified and new frameworks were proposed and validated through individual interviews with experts. In this study was concluded that BPM techniques can be applied to the healthcare. Through the application of these techniques it was possible to identify the main issues within the organized breast cancer screening and suggest changes to it. These changes focus on reducing the time of the process, improving its efficiency and offering greater support to the health user

RBPMN: A role-based BPMN for integrating structure and behavior models

Digitalization transforms business processes substantially due to increasing customer demands for flexibility, new technologies (e.g., Intelligent Technologies) and emerging markets. Business process models are used to understand current processes and provide guidance for process improvements. A role-based extension of the de-facto standard business process modeling language BPMN is proposed that can support the business transformation and other modeling challenges. Bachmann and Daya (1977) introduced roles, which provide the basis for the extension. Steimann (2000) and Kühn (2017) increased the understanding of roles and provided an overview of roles' versatility. This work incorporates roles in business process modeling, thereby closing the gap between structural and behavioral modeling.:Contents List of figures II List of tables III 1 Introduction 1 2 Background 1 3 Business Process Modeling Challenges 3 3.1 Variety of Performers 3 3.2 Adaptability 4 3.3 Context-Awareness 4 4 Proposing Roles as a Solution 5 5 The Role-based Business Process Model and Notation 7 5.1 BPMN Extension Mechanism 8 5.2 Composition of Roles in a Business Process 9 5.2.1 Active Roles 9 5.2.2 Passive Roles 9 5.3 Connector Elements 10 5.3.1 Role Prohibition 10 5.3.2 Role Inheritance 10 5.3.3 Role Condition 10 5.4 Location Role 10 5.5 Role Start Event 10 5.6 Gateways 11 5.7 RBPMN Syntax 11 5.8 Process Role Hierarchy 12 6 Role-Feature Integration 12 7 Modeling Case Study 14 8 Discussion 16 9 Conclusion 17 10 Acknowledgments 18 References I

Sense-able process innovation in digital health infrastructures

In this paper, we examine the role of IT in enabling and supporting process innovation at a general hospital in Norway. The motivation for our study is that fragmented and heterogeneous components of digital infrastructure in complex organisational settings hamper the ability to monitor and improve organisational performance through process innovation. Prior research indicates that loose couplings between traditional ‘heavyweight IT’ (resilient, secure, and stable) and ‘lightweight IT’ (consumer-oriented, context-aware and flexible) can support innovation. These principles have not been applied to process innovation. Our research question is, how can lightweight IT extend digital infrastructure to support process innovation, in hospital coordinative practices? We use the sense and respond framework from Overby et al. (2006) to analyze our case findings and derive a model for sense-able process innovation with lightweight IT. The model outlines how lightweight IT extends digital (health) infrastructure and affords an organisational ability to continuously sense and respond to the effects of process innovatio