The Management and Use of Social Network Sites in a Government Department

In this paper we report findings from a study of social network site use in a UK Government department. We have investigated this from a managerial, organisational perspective. We found at the study site that there are already several social network technologies in use, and that these: misalign with and problematize organisational boundaries; blur boundaries between working and social lives; present differing opportunities for control; have different visibilities; have overlapping functionality with each other and with other information technologies; that they evolve and change over time; and that their uptake is conditioned by existing infrastructure and availability. We find the organisational complexity that social technologies are often hoped to cut across is, in reality, something that shapes their uptake and use. We argue the idea of a single, central social network site for supporting cooperative work within an organisation will hit the same problems as any effort of centralisation in organisations. We argue that while there is still plenty of scope for design and innovation in this area, an important challenge now is in supporting organisations in managing what can best be referred to as a social network site 'ecosystem'.Comment: Accepted for publication in JCSCW (The Journal of Computer Supported Cooperative Work

Embeddedness and sequentiality in social media

Over the last decade, there has been an explosion of work around social media within CSCW. A range of perspectives have been applied to the use of social media, which we characterise as aggregate, actor-focussed or a combination. We outline the opportunities for a perspective informed by ethnomethodology and conversation analysis (EMCA)—an orientation that has been influential within CSCW, yet has only rarely been applied to social media use. EMCA approaches can complement existing perspectives through articulating how social media is embedded in the everyday lives of its users and how sequentiality of social media use organises this embeddedness. We draw on a corpus of screen and ambient audio recordings of mobile device use to show how EMCA research is generative for understanding social media through concepts such as adjacency pairs, sequential context, turn allocation / speaker selection, and repair

Embeddedness and sequentiality in social media

Over the last decade, there has been an explosion of work around social media within CSCW. A range of perspectives have been applied to the use of social media, which we characterise as aggregate, actor-focussed or a combination. We outline the opportunities for a perspective informed by ethnomethodology and conversation analysis (EMCA)—an orientation that has been influential within CSCW, yet has only rarely been applied to social media use. EMCA approaches can complement existing perspectives through articulating how social media is embedded in the everyday lives of its users and how sequentiality of social media use organises this embeddedness. We draw on a corpus of screen and ambient audio recordings of mobile device use to show how EMCA research is generative for understanding social media through concepts such as adjacency pairs, sequential context, turn allocation / speaker selection, and repair

Türkiye’de merkezi yönetimin sosyal medya kullanımı: Bakanlıkların Twitter hesapları üzerine bir analiz

İnternet kullanımının dünya genelinde yaygınlaşması ile birlikte internet tabanlı uygulama ve yazılımları da gelişmiş ve çeşitlenmiştir. Bu gelişme neticesinde internet tek taraflı bilgi paylaşım ağı olmaktan öteye giderek insanların ve kurumların bilgiyi birbirleriyle etkileşimde bulunarak paylaştığı bir platform haline gelmiştir. Sosyal medya bu durumun bir yansıması olarak ortaya çıkmıştır. Sosyal medya kullanımı özellikle 2000’li yılların başından bu yana önemli ölçüde yaygınlaşmıştır. Son yıllarda devlet kurumları da sosyal medyayı aktif kullanır hale gelmiştir. Bu çalışma, Türkiye’deki bakanlıkların sosyal medya kullanımlarını önde gelen bir sosyal medya platformu olan Twitter üzerinden analiz etmektedir. Çalışmada, bakanlıkların 2019 yılında paylaştıkları toplam 8883 adet tweet incelenerek, kurumların bu tweetleri hangi amaçlarla paylaşıldığı belirlenmeye çalışılmıştır.With the widespread use of the Internet, internet-based applications and software have developed and diversified. As a result of this development, the internet has become more than a unilateral information sharing network and has become a platform where people and institutions interact and share information eachother. Social media has emerged as a reflection of this situation. The use of social media has increased considerably since the beginning of the 2000s. In recent years, government agencies have become active users of social media. This study analyzes the social media usage of ministers in Turkey on the scope of Twitter which is a leading social media platform. In this study, a total of 8883 tweets shared by the ministries in 2019 were examined and the purpose of the sharing was tried to be determined

Working with Tweets: The Effectiveness of Lean Communication in Collaborative Problem-Solving

Among social network sites and tools, Twitter and other microblogging tools are characterized by their particularly "lean" communication form, based on quick and short messages, particularly appealing for personal use by the so called "generation Y". In this paper we investigate whether lean communication - and particularly Twitter - can be used as a tool for teamwork in organizations. Therefore, our research question is focused on whether Twitter could represent a viable communication tool in the future enterprise for collaborative problem solving. More specifically, whether the 140 characters limit would actually make a difference. To answer this research question, we propose here a comparative study of Twitter, a well-known SNS for microblogging, and Skype, a typical communication platform for individuals and organizations. The laboratory experiment method was selected in order to conduct a rigorous comparison with well- defined measurements. Different teams of the same size carry out a well structured problem- solving task communicating via Twitter or Skype. Comparative group performance is measured in terms of task completion time. Our results show that the lower volume of information exchanged via Twitter does not negatively affect group performance: Twitter teams are just as effective as Skype teams. These results can be partly explained in terms of media richness theory, but more interestingly they may be related to the different group dynamics within teams using different systems, and to further dimensions of investigation including the subjects, the task, the technological features and the organizational coordination modes, disclosing new paths for further research

How and Where to Respond? Testing the Effectiveness of the Base Crisis Response in the Different Media Contexts

Crisis response strategies require preparation. In order to equip organizations with the most effective crisis response strategy, this research aims to understand the most appropriate message and media context to utilize when responding to a crisis. This study applies factors driven from theoretical groundings to evaluate the impact on practical outcomes. Applied to realistic crises in two crisis-prone industries, results capture how crisis response strategies are perceived by stakeholders when an organization becomes the subject of an accidental and preventable crisis. This experimental study found preventable crises causing the most detrimental reputational damage, evaluated with corporate reputation and supportive behavioral intentions. Findings indicate that the combined base crisis response strategy, which includes instructing and then adjusting information, can produce effective communication that promotes stakeholder reassurance. Since crisis communication has the capability to shape the crisis outcome, understanding the most effective crisis response strategy is critical

Optimizing knowledge reuse within firms: frameworks, strategies and emerging tools

Ph.DDOCTOR OF PHILOSOPH

Collaborative framework in computer aided innovation 2.0 : Application to process system engineering

In economy nowadays, the act of innovation is in general social; it requires the management of knowledge, and the techniques and methodologies to drive it. Innovation is not the product of one isolated intelligence, instead, it is the result of a multi-disciplinary workgroup lead by a process or a methodology. The conceptual design, which is found in the first stages of the innovation process, represents one of the most important challenges in industry nowadays. One of the main challenges faced by chemical industries related to the conceptual design phase is to provide the means in the form of methods and computational tools, for solving problems systematically, at the same time that benefiting from the collective efforts of individual intelligences involved. Hence, the main objective of this work is to provide a solution to improve the creative capacity of a team involved in the innovation process, in particular the preliminary (critical) phase of conceptual design. Consequently, it is important to understand the techniques, methods and tools that best support the generation of novel ideas and creative solutions. In addition, it is necessary to study the contribution of information and communication technologies as the mean to support collaboration. Web technologies are considered as complementary tools to implement methods and techniques in collaborative design, and particularly in the conceptual design stage. These technologies allow setting up distributed collaborative environments to bring together the resources and the experts who can relate the existing pieces of knowledge to new contexts. It is the synergy created in this kind of environment, which allow producing valuable concepts and ideas in the form of Collective Intelligence. Nevertheless in most existing solutions for collective intelligence or crowdsourcing environments, they do not report the use of a particular methodology to improve the participants' creativity. The solution in this work describes a social network service that enables users to cooperatively solve problems oriented (but not limited) to the phase of conceptual design. In this work we propose that the use of Collective Intelligence in combination with the model TRIZ-CBR could lead the creative efforts in a team to develop innovative solutions. With this work we are looking for connecting experts from one particular field, TRIZ practitioners and stakeholders with the objective to solve problems in collaboration unlashing the collective intelligence to improve creativity. This work uses the basis of the concept named "Open CAI 2.0" to propose a solution in the form of a theoretical framework. The contributions seek to move the development of the field in Computer Aided Innovation a step forward

Online social networking and work-family balance: friends or foes?

To date, the majority of research in relation to online social networking (OSN) has focused on its separate influences on either the family domain or the workplace domain. This study brings together the elements of family satisfaction and work satisfaction to explore whether OSN increases the conflict between work and family domains. Analysing the data from a web-based survey distributed across Australia (n=379) suggested OSN is a predictor of work-family conflict

¿Hacia una Administración Pública 2.0?. Un análisis empírico de la adopción de las redes sociales digitales en el sector público

Tesis doctoral inédita leída en la Universidad Autónoma de Madrid, Departamento de Ciencia Política y Relaciones Internacionales. Fecha de Lectura: 26-06-201