TQM and market orientation's impact on SMEs' performance

This paper presents an empirical investigation to study the impact of total quality management (TQM) as well as market orientation on organizational performance on some Iranian small and medium enterprises (SMEs). The study designs a questionnaire in Likert scale and distributes it among some experts in city of Shiraz, Iran. Using structural equation modeling, the study determines that three components of market orientation including intelligence generation, intelligence dissemination, and responsiveness through TQM influences on organizational performance components including financial and non-financial performance as well as efficiency. In addition, TQM components including training, process management, supplier quality management, employee relationships, quality of data and reports and top management commitment influence positively on organizational performance in SMEs

Entrepreneurial Learning as a Mediator between Entrepreneurial Orientation and SME Performance: A Conceptual Model and Research Propositions

Although a considerable amount of academic research has consistently established significant positive relationship between entrepreneurial orientation and small and medium enterprises’ performance, there remains a paucity of research examining the fundamental processes behind this relationship. To address this theoretical gap in the literature, a proposed mediation model is proposed. The proposed conceptual model and propositions developed was based on resource-based view (RBV) and relevant extant literature in the fields of marketing, strategic management, and entrepreneurship. In this paper, we provide a detail review of literature linking entrepreneurial orientation and SME performance. In addition, we review some extant literature to show why and in what ways entrepreneurial learning might play a mediating role between entrepreneurial orientation and SME performance. Managerial implications, limitations and further research are discussed

Meja konsol moden diinspirasikan oleh The Oval, Limassol

Dalam arus pemodenan yang begitu pesat, pelbagai hasil rekaan produk yang kreatif dan berinovasi dihasilkan demi memenuhi keperluan dan kehendak pengguna dalam melakukan aktiviti-aktiviti harian mereka. Rekaan sebegini mewujudkan persaingan yang sihat dan mampu meningkatkan pendapatan individu, syarikat, dan seterusnya negara. Hal ini tidak terkecuali dalam penghasilan produk-produk perabot. Menurut laporan tahunan yang dikeluarkan oleh Lembaga Perindustrian Kayu Malaysia (MTIB) mendapati bahawa industri perabot telah menyumbang sebanyak RM 22,498.3 juta kepada hasil eksport Malaysia pada 2019 (MTIB, 2020). Perabot yang dihasilkan bukan sahaja mementingkan tarikan luaran, malah ia perlu mempunyai kualiti yang tinggi serta memberi manfaat dan diterima oleh pengguna

Mapping the Literature on influence of Market Orientation & Marketing Practices on the Performance of SMEs: A Bibliometric review

The focus of this research is to provide a critical analysis of the marketing orientation and marketing practices in small and medium-sized businesses (SMEs). Bibliometric review is selected for the study to understand the most significant countries engaging in the marketing orientation research between 1996 and 2022. This study includes 474 papers from Scopus listed journals during stated time. Study focuses on the citations and publication details of the articles and research papers based on marketing orientation and marketing practices in SMEs. In this study a Bibliometrix, an open source ‘R’ software used as a mapping and visualization tool to perform intricate bibliometric analyses. It has been observed that maximum research papers are published with Journal of Small Business Management and Journal of Business Research. Research author Gilmore A and O’Dwyer M has published maximum documents 11 and 10 respectively. It has been observed that after 2012 till 2020 more number of publications done in this area

Operational and employees performance of Serbian industrial companies with ISO 9001 certificate

Poslovne performanse se mere putem ključnih pokazatelja, koji opisuju stanje u preduzeću i devijacije od postavljenih ciljeva. U preduzećima ekonomija u tranziciji neophodno je obratiti posebnu pažnju praćenju mera poslovnih performansi. Najčešće razmatrani tipovi poslovnih performansi u literaturi su performance kvaliteta, operativne performanse, tržišne performanse, inovacione performance, performance projekata i zadovoljstva kupaca. U ovom radu razmatrane su performanse zaposlenih i operativne performance na uzorku 113 srpskih industrijskih preduzeća. Nakon prikupljanja podataka putem upitnika, primenjene su deskriptivna statistika, faktorska i analiza pouzdanosti u cilju provere statistički značajnih dimenzija konstrukata performansi prema prethodnim istraživanjima. Pretpostavljene dimenzije su potvrđene kao statistički značajne u opisivanju konstrukata, tako da su dobijeni rezultati su u skladu sa prethodnim istraživanjima sprovedenim u drugačijim kontekstima. Kao predlog daljih istraživanja daje se longitudinalna studija, kao i uključivanje drugih industrijskih sektora u analizu. Takodje je korisno istražiti i vezu između operativnih i performansi zaposlenih.Business performance is manifested through key performance indicators, which show the actual state in business enterprises and possible deviations from the business objectives that have been set. Due to new practices in transitional economies it is necessary to track business performance measures on company level. The most frequently studied types of performance in the available literature are quality, operational, market and financial, employee performance, innovation, project, aggregate firm performances, and customer satisfaction. This study empirically examines operational and employees performance on a sample of 113 Serbian industrial companies. After data collection through questionnaire usage, descriptive statistics, factor and reliability analysis were used to check if description of examined performances could be done using dimensions proposed according to results of the previous research in a statistically significant way. Examined operational and employees performances provided, have proved valid and reliable dimensions of Serbian industrial companies as a construct. The obtained results comply with previous research done in other countries and contexts. Future research could consist of a longitudinal study but as an examination of operational and employees’ performance measures in other Serbian industrial sectors, too. Also, the relationship between operational and employees performance measures could be explored

Operational and employees performance of Serbian industrial companies with ISO 9001 certificate

Poslovne performanse se mere putem ključnih pokazatelja, koji opisuju stanje u preduzeću i devijacije od postavljenih ciljeva. U preduzećima ekonomija u tranziciji neophodno je obratiti posebnu pažnju praćenju mera poslovnih performansi. Najčešće razmatrani tipovi poslovnih performansi u literaturi su performance kvaliteta, operativne performanse, tržišne performanse, inovacione performance, performance projekata i zadovoljstva kupaca. U ovom radu razmatrane su performanse zaposlenih i operativne performance na uzorku 113 srpskih industrijskih preduzeća. Nakon prikupljanja podataka putem upitnika, primenjene su deskriptivna statistika, faktorska i analiza pouzdanosti u cilju provere statistički značajnih dimenzija konstrukata performansi prema prethodnim istraživanjima. Pretpostavljene dimenzije su potvrđene kao statistički značajne u opisivanju konstrukata, tako da su dobijeni rezultati su u skladu sa prethodnim istraživanjima sprovedenim u drugačijim kontekstima. Kao predlog daljih istraživanja daje se longitudinalna studija, kao i uključivanje drugih industrijskih sektora u analizu. Takodje je korisno istražiti i vezu između operativnih i performansi zaposlenih.Business performance is manifested through key performance indicators, which show the actual state in business enterprises and possible deviations from the business objectives that have been set. Due to new practices in transitional economies it is necessary to track business performance measures on company level. The most frequently studied types of performance in the available literature are quality, operational, market and financial, employee performance, innovation, project, aggregate firm performances, and customer satisfaction. This study empirically examines operational and employees performance on a sample of 113 Serbian industrial companies. After data collection through questionnaire usage, descriptive statistics, factor and reliability analysis were used to check if description of examined performances could be done using dimensions proposed according to results of the previous research in a statistically significant way. Examined operational and employees performances provided, have proved valid and reliable dimensions of Serbian industrial companies as a construct. The obtained results comply with previous research done in other countries and contexts. Future research could consist of a longitudinal study but as an examination of operational and employees’ performance measures in other Serbian industrial sectors, too. Also, the relationship between operational and employees performance measures could be explored

A study on the relationship between work factors and employee satisfaction

Employee satisfaction enhances confidence, loyalty and consequently improved work quality, productivity and organizational performance. Various factors such as benefits and services provided for employees, health insurance, welfare, rewards as well as training can affect employee satisfaction. The quality level of services provided to employees can influence employee satisfaction. One of the benefits provided by the company in this study is housing loan. Nonetheless, many employees are not satisfied with the quality service provided. Many complaints were lodged with the company on the dissatisfaction. As such, this study was undertaken to investigate the relationship between employee satisfaction and quality service from the aspects of tangible, reliability and responsiveness. A questionnaire on service quality was utilised to examine the relationship between variables. 92 respondents participated in this study. Results showed that all there independent variables measuring service quality were positively and significantly related to employee satisfaction. Reliability of services provided was found to be the most critical towards employee satisfaction. As a conclusion, the company is strongly recommended to review relevant policies and procedures relating to quality of services provided to employees in order to increase employee satisfaction

Strengthening the Performance of SMEs Through Knowledge Management, Market Orientation and Competitive Environment

This study aims to proposes a framework for strengthening performance of SMEs. It was identified that knowledge management, market orientation, competitive environment and access to finance as an effective response of SMEs to the large firms for their survival. A model was developed with the help of extensive literature search and four propositions were exhibited with a graphical model.  The framework of this study proposes Knowledge Management and Market Orientation have strong association with SMEs Performance. The model further proposes that Access to Finance and Competitive Environment serve as a contingency between the Knowledge Management and Market Orientation with SMEs Performance. This study significantly adds into the entrepreneurship literature and proposes a framework not tested before. The theoretical model has a wider applicability, and it can be used in any cultural context in general but specifically in the emerging economies.  &nbsp

Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim

By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distributed to owner‐managers of SMEs operating in Kano and Kaduna in the north-west geopolitical zone of Nigeria. Of the 714 questionnaires distributed, 440 unusable questionnaires with 57 percent responses were returned and further analysed. The hypotheses were tested using Partial least squares structural equation modeling. Results supported the hypothesised main effect of TQM implementation on SME performance. However, our empirical study revealed that competitive intensity does not moderate positive relationship between TQM implementation and SME performance

Total Quality Management, Firm Performance, and The Moderating Role Of Competitive Intensity

By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distributed to owner‐managers of SMEs operating in Kano and Kaduna in the north-west geopolitical zone of Nigeria. Of the 714 questionnaires distributed, 440 unusable questionnaires with 57 percent responses were returned and further analysed. The hypotheses were tested using Partial least squares structural equation modeling. Results supported the hypothesised main effect of TQM implementation on SME performance. However, our empirical study revealed that competitive intensity does not moderate positive relationship between TQM implementation and SME performance