The Impact of Social Business Process Management on Policy-making in e-Government

The combination of social media and Business Process Management (BPM) has given rise to the emerging field of “social BPM”. The new devel-opment of social BPM is expected to provide bene-fits like flexibility for knowledge-intensive pro-cesses, like policy-making. The goal of this paper is to understand the impact of social BPM on poli-cy-making. We first present a literature survey showing that social BPM is a new and emerging research area and limited attention has been giv-en to social BPM in e-government. The literature reviews showed a lack of empirical research into the accomplished benefits of social BPM. To bridge this gap, a comprehensive case study in a Dutch government social BPM platform was con-ducted. While not all the benefits suggested in the literature were identified in the case study, nega-tive impact of social BPM were also found. A ten-sion was found between accomplishing flexibility and accountability and user efficiency

Role and task recommendation and social tagging to enable social business process management

Traditional Business Process Management (BPM) poses a number of limitations for the management of ad-hoc processes, where the execution paths are not designed a priori and evolve during enactment. Social BPM, which predicates to integrate social software into the BPM lifecycle, has emerged as an answer to such limitations. This paper presents a framework for social BPM in which social tagging is used to capture process knowledge emerging during the enactment and design of the processes. Process knowledge concerns both the type of activities chosen to fulfil a certain goal and the skills and experience of users in executing specific tasks. Such knowledge is exploited by recommendation tools to support the design and enactment of future process instances. We first provide an overview of our framework, introducing the concepts of role and task recommendations, which are supported by social tagging. These mechanisms are then elaborated further by an example. Eventually, we discuss a prototype of our framework enabling collaborative process design and execution

Virtual learning process environment (VLPE): a BPM-based learning process management architecture

E-learning systems have significantly impacted the way that learning takes place within universities, particularly in providing self-learning support and flexibility of course delivery. Virtual Learning Environments help facilitate the management of educational courses for students, in particular by assisting course designers and thriving in the management of the learning itself. Current literature has shown that pedagogical modelling and learning process management facilitation are inadequate. In particular, quantitative information on the process of learning that is needed to perform real time or reflective monitoring and statistical analysis of students’ learning processes performance is deficient. Therefore, for a course designer, pedagogical evaluation and reform decisions can be difficult. This thesis presents an alternative e-learning systems architecture - Virtual Learning Process Environment (VLPE) - that uses the Business Process Management (BPM) conceptual framework to design an architecture that addresses the critical quantitative learning process information gaps associated with the conventional VLE frameworks. Within VLPE, course designers can model desired education pedagogies in the form of learning process workflows using an intuitive graphical flow diagram user-interface. Automated agents associated with BPM frameworks are employed to capture quantitative learning information from the learning process workflow. Consequently, course designers are able to monitor, analyse and re-evaluate in real time the effectiveness of their chosen pedagogy using live interactive learning process dashboards. Once a course delivery is complete the collated quantitative information can also be used to make major revisions to pedagogy design for the next iteration of the course. An additional contribution of this work is that this new architecture facilitates individual students in monitoring and analysing their own learning performances in comparison to their peers in a real time anonymous manner through a personal analytics learning process dashboard. A case scenario of the quantitative statistical analysis of a cohort of learners (10 participants in size) is presented. The analytical results of their learning processes, performances and progressions on a short Mathematics course over a five-week period are also presented in order to demonstrate that the proposed framework can significantly help to advance learning analytics and the visualisation of real time learning data

Towards an understanding of process model quality. Methodological considerations

Quality is one of the main topics in current conceptual modelling research, as is the field of business process modelling. Yet, widely acknowledged academic contributions towards an understanding or measurement of business process model quality are limited at best. In this paper I argue that the development of methodical theories concerning the problem of process model quality must be preceded by methodological elaborations on business process modelling. I further argue that existing epistemological foundations of process modelling are insufficient for describing the extrinsic and intrinsic traits of model quality. Taking into account the inherent social and purpose-oriented character of process modelling in contemporary organizations I present a socio-pragmatic constructionist methodology of business process modelling and sketch out implications of this perspective towards an understanding of process model quality. I anticipate that, based on this research, theories can be developed that facilitate the evaluation of the ’goodness’ of a business process model

Designing Digital Work

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy

Subject-Oriented Business Process Management

Information Systems Applications (incl.Internet); Business Information Systems; Computer Appl. in Administrative Data Processing; Management of Computing and Information System

Contextual Process Digitalization

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes

Using Business Process Management to improve organisational efficiency: Evidence from a Lithuanian company

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe project at hand focused on improving the organisational efficiency of the company Cleaners by optimising a purposefully selected process in light of the specific context at play. The company's legacy process architecture was used as a foundation of the identification phase, which resulted in the selection of the "Equipment repair" process as the subject of the project. After the context of the chosen process was determined, the identification phase followed. A series of semi-structured interviews with process participants allowed to achieve the "as-is" model, which was both qualitatively and quantitatively analysed to attain a number of recommendations for the "to-be" process. These propositions were to employ more technicians (and invest more into their professional development), remove the project manager from the process (although provide visibility of its progress), establish business rules (that would diminish dependency on middle to high-level managers), partially automate certain activities, employ a DBMS, and, finally, enable cleaners to fix equipment themselves. All of the aforementioned recommendations were then incorporated into the "to-be" process model, which represents an optimal configuration of the "Equipment repair" process

Contextual Process Digitalization

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes