An assessment of a days off decomposition approach to personnel scheduling

This paper studies a two-phase decomposition approach to solve the personnel scheduling problem. The first phase creates a days off schedule, indicating working days and days off for each employee. The second phase assigns shifts to the working days in the days off schedule. This decomposition is motivated by the fact that personnel scheduling constraints are often divided in two categories: one specifies constraints on working days and days off, while the other specifies constraints on shift assignments. To assess the consequences of the decomposition approach, we apply it to public benchmark instances, and compare this to solving the personnel scheduling problem directly. In all steps we use mathematical programming. We also study the extension that includes night shifts in thefirst phase of the decomposition. We present a detailed results analysis, and analyze the effect of various instance parameters on the decompositions' results. In general, we observe that the decompositions significantly reduce the computation time, and that they produce good solutions for most instances

Metaheuristics For Solving Real World Employee Rostering and Shift Scheduling Problems

Optimising resources and making considerate decisions are central concerns in any responsible organisation aiming to succeed in efficiently achieving their goals. Careful use of resources can have positive outcomes in the form of fiscal savings, improved service levels, better quality products, improved awareness of diminishing returns and general output efficiency, regardless of field. Operational research techniques are advanced analytical tools used to improve managerial decision-making. There have been a variety of case studies where operational research techniques have been successfully applied to save millions of pounds. Operational research techniques have been successfully applied to a multitude of fields, including agriculture, policing, defence, conservation, air traffic control, and many more. In particular, management of resources in the form of employees is a challenging problem --- but one with the potential for huge improvements in efficiency. The problem this thesis tackles can be divided into two sub-problems; the personalised shift scheduling & employee rostering problem, and the roster pattern problem. The personalised shift scheduling & employee rostering problem involves the direct scheduling of employees to hours and days of week. This allows the creation of schedules which are tailored to individuals and allows a fine level over control over the results, but with at the cost of a large and challenging search space. The roster pattern problem instead takes existing patterns employees currently work, and uses these as a pool of potential schedules to be used. This reduces the search space but minimises the number of changes to existing employee schedules, which is preferable for personnel satisfaction. Existing research has shown that a variety of algorithms suit different problems and hybrid methods are found to typically outperform standalone ones in real-world contexts. Several algorithmic approaches for solving variations of the employee scheduling problem are considered in this thesis. Initially a VNS approach was used with a Metropolis-Hastings acceptance criterion. The second approach utilises ER&SR controlled by the EMCAC, which has only been used in the field of exam timetabling, and has not before been used within the domain of employee scheduling and rostering. ER&SR was then hybridised with our initial approach, producing ER&SR with VNS. Finally, ER&SR was hybridised into a matheuristic with Integer Programming and compared to the hybrid's individual components. A contribution of this thesis is evidence that the algorithm ER&SR has merit outside of the original sub-field of exam scheduling, and can be applied to shift scheduling and employee rostering. Further, ER&SR was hybridised and schedules produced by the hybridisations were found to be of higher quality than the standalone algorithm. In the literature review it was found that hybrid algorithms have become more popular in real-world problems in recent years, and this body of work has explored and continued this trend. Problem formulations in this thesis provide insight into creating constraints which satisfy the need for minimising employee dissatisfaction, particularly in regards to abrupt change. The research presented in this thesis has positively impacted a multinational and multibillion dollar field service operations company. This has been achieved by implementing a variety of techniques, including metaheuristics and a matheuristic, to schedule shifts and roster employees over a period of several months. This thesis showcases the research outputs by this project, and highlights the real-world impact of this research

Rostering from staffing levels: a branch-and-price approach

Many rostering methods first create shifts from some given staffing levels, and after that create rosters from the set of created shifts. Although such a method has some nice properties, it also has some bad ones. In this paper we outline a method that creates rosters directly from staffing levels. We use a Branch-and-Price (B\&P) method to solve this rostering problem and compare it to an ILP formulation of the subclass of rostering problems studied in this paper. The two methods perform almost equally well. Branch-and-Price, though, turns out to be a far more flexible approach to solve rostering problems. It is not too hard to extend the Branch-and-Price model with extra rostering constraints. However, for ILP this is much harder, if not impossible. Next to this, the Branch-and-Price method is more open to improvements and hence, combined with the larger flexibility, we consider it better suited to create rosters directly from staffing levels in practice

Shift rostering using decomposition: assign weekend shifts first

This paper introduces a shift rostering problem that surprisingly has not been studied in literature: the weekend shift rostering problem. It is motivated by our experience that employees’ shift preferences predominantly focus on the weekends, since many social activities happen during weekends. The Weekend Rostering Problem (WRP) addresses the rostering of weekend shifts, for which we design a problem specific heuristic. We consider the WRP as the first phase of the shift rostering problem. To complete the shift roster, the second phase assigns the weekday shifts using an existing algorithm. We discuss effects of this two-phase approach both on the weekend shift roster and on the roster as a whole. We demonstrate that our first-phase heuristic is effective both on generated instances and real-life instances. For situations where the weekend shift roster is one of the key determinants of the quality of the complete roster, our two-phase approach shows to be effective when incorporated in a commercially implemented algorithm

Optimal staffing under an annualized hours regime using Cross-Entropy optimization

This paper discusses staffing under annualized hours. Staffing is the selection of the most cost-efficient workforce to cover workforce demand. Annualized hours measure working time per year instead of per week, relaxing the restriction for employees to work the same number of hours every week. To solve the underlying combinatorial optimization problem this paper develops a Cross-Entropy optimization implementation that includes a penalty function and a repair function to guarantee feasible solutions. Our experimental results show Cross-Entropy optimization is efficient across a broad range of instances, where real-life sized instances are solved in seconds, which significantly outperforms an MILP formulation solved with CPLEX. In addition, the solution quality of Cross-Entropy closely approaches the optimal solutions obtained by CPLEX. Our Cross-Entropy implementation offers an outstanding method for real-time decision making, for example in response to unexpected staff illnesses, and scenario analysis

Decompositions of Grammar Constraints

A wide range of constraints can be compactly specified using automata or formal languages. In a sequence of recent papers, we have shown that an effective means to reason with such specifications is to decompose them into primitive constraints. We can then, for instance, use state of the art SAT solvers and profit from their advanced features like fast unit propagation, clause learning, and conflict-based search heuristics. This approach holds promise for solving combinatorial problems in scheduling, rostering, and configuration, as well as problems in more diverse areas like bioinformatics, software testing and natural language processing. In addition, decomposition may be an effective method to propagate other global constraints.Comment: Proceedings of the Twenty-Third AAAI Conference on Artificial Intelligenc

High-Level Object Oriented Genetic Programming in Logistic Warehouse Optimization

Disertační práce je zaměřena na optimalizaci průběhu pracovních operací v logistických skladech a distribučních centrech. Hlavním cílem je optimalizovat procesy plánování, rozvrhování a odbavování. Jelikož jde o problém patřící do třídy složitosti NP-težký, je výpočetně velmi náročné nalézt optimální řešení. Motivací pro řešení této práce je vyplnění pomyslné mezery mezi metodami zkoumanými na vědecké a akademické půdě a metodami používanými v produkčních komerčních prostředích. Jádro optimalizačního algoritmu je založeno na základě genetického programování řízeného bezkontextovou gramatikou. Hlavním přínosem této práce je a) navrhnout nový optimalizační algoritmus, který respektuje následující optimalizační podmínky: celkový čas zpracování, využití zdrojů, a zahlcení skladových uliček, které může nastat během zpracování úkolů, b) analyzovat historická data z provozu skladu a vyvinout sadu testovacích příkladů, které mohou sloužit jako referenční výsledky pro další výzkum, a dále c) pokusit se předčit stanovené referenční výsledky dosažené kvalifikovaným a trénovaným operačním manažerem jednoho z největších skladů ve střední Evropě.This work is focused on the work-flow optimization in logistic warehouses and distribution centers. The main aim is to optimize process planning, scheduling, and dispatching. The problem is quite accented in recent years. The problem is of NP hard class of problems and where is very computationally demanding to find an optimal solution. The main motivation for solving this problem is to fill the gap between the new optimization methods developed by researchers in academic world and the methods used in business world. The core of the optimization algorithm is built on the genetic programming driven by the context-free grammar. The main contribution of the thesis is a) to propose a new optimization algorithm which respects the makespan, the utilization, and the congestions of aisles which may occur, b) to analyze historical operational data from warehouse and to develop the set of benchmarks which could serve as the reference baseline results for further research, and c) to try outperform the baseline results set by the skilled and trained operational manager of the one of the biggest warehouses in the middle Europe.