How beneficial is social media for business process management? A systematic literature review

Even though the implementation of different technological tools is already a trend, there are still aspects that should be refined so that companies' business processes can be improved. This is where social media comes to the foreground. Consequently, the objective of this paper is to study the evolution of research on social media implementation in the field of business process management. A systematic literature review was carried out following a search for and selection of articles that met our objective. To classify the sampled papers, we followed validated frameworks regarding social media management and business process management. Additionally, a detailed look at the sampled case studies was done to highlight companies' experiences in the field. Our final sample comprised 47 papers that simultaneously encompassed social media and business process management. The papers were classified according to their publishing frequency, the article type, both the topics and sectors to which they belonged, their methodological approaches, and the importance for business process management capability areas as well as capability subareas. Finally, word frequency queries were used to better understand diverse social media applications in business processes and to derive practical recommendations. The necessity for a multidisciplinary approach toward business processes was detected; therefore, topics, such as psychology, business economics, or information systems, were included, emphasizing innovation strategies, including gamification, big data, or crowdsourcing. Our most important recommendation concerns the evolution of business process management through different social media tools as a means to achieve a transition toward the recommended omnichannel management approach

A systematic literature review of the use of social media for business process management

In today’s expansion of new technologies, innovation is found necessary for organizations to be up to date with the latest management trends. Although organizations are increasingly using new technologies, opportunities still exist to achieve the nowadays essential omnichannel management strategy. More precisely, social media are opening a path for benefiting more from an organization’s process orientation. However, social media strategies are still an under-investigated field, especially when it comes to the research of social media use for the management and improvement of business processes or the internal way of working in organizations. By classifying a variety of articles, this study explores the evolution of social media implementation within the BPM discipline. We also provide avenues for future research and strategic implications for practitioners to use social media more comprehensively

Business Processes as Social Entities – A Use Case Driven Approach

Social media represents one of the most rapidly growing trends in information technology. Up to now, however, this trend has been mainly driven by private users, although in organizational context social media technologies would provide a multiplicity of benefits. This paper shows – based on a state of the art analysis – application potentials of social media in the field of business process management (BPM). The focus lies on the interplay between the subjects and objects of BPM and social media. The goal is to turn business processes into social entities with the capability to communicate and to take on identity. Based on a holistic idea finding process, several potential use cases are arranged within the phases of the BPM cycle. The results show that unexploited potentials exist particularly in the phases of “Business Process Design” and “Business Process Controlling”. Available at: https://aisel.aisnet.org/pajais/vol5/iss3/5

Integrating Social Media into the Business Strategy of an Organisation

Millions of people use social media platforms daily and so present a huge market opportunity to businesses. However, management need a clear approach to the use of social media. This paper is a qualitative literature survey on the successful use of social media in business. It provides a model that can be used to ensure social media is directed by strategy, thus achieving business objectives. The approach is theoretical, based on an examination of recent case study material on the use of social media, successful or otherwise, across several business sectors. Arising out of the survey is seen the need to clarify the use of social media in business. This leads to a tool, the Social Media Canvas, which links strategy to the use of social media and provides for its successful implementation and evaluation. This results in effective change within the organisation. The opportunities presented by social media require the business to become a social enterprise. Central to this are customer needs and wants and the processes underlying consumer decisions. The Canvas links the business strategy directly to the customer’s decision-making process, and shows how social media can attract new customers and maintain relationships with them

Conceptual Model of Knowledge Management and Social Media to Support Learning Process in Higher Education Institution

Nowadays social media has tremendously transformed organizational business process of institution. Higher Education as a place with the majority generation Y, that advances to use technology should realize these situations. With this social media platform, institution may facilitate the knowledge transfer process, then to support collaborative learning from e-learning to social learning. Referring to this phenomenon, this research will design the integration of concepts of knowledge management and social media as a framework to identify the significant components and its relationship to support each other. In this research, we use a systematic literature review from journal and text book to construct this collaboration model. The outcome of this study is collaboration model of knowledge management and social media to support learning process in higher education institution

Twitter for teaching: Can social media be used to enhance the process of learning?

Can social media be used to enhance the process of learning by students in higher education? Social media have become widely adopted by students in their personal lives. However, the application of social media to teaching and learning remains to be fully explored. In this study, the use of the social media tool Twitter for teaching was considered. Undergraduate students in Business and Management (n = 252) were encouraged to use Twitter for communicating with their tutor and each other during a 12-week course. Their involvement was evaluated using a survey considering amount of Twitter usage and students' attitudes and experiences. The data were analysed using factor analyses, which revealed a single usage construct and three attitudinal factors. Three findings emerged. Firstly, a positive correlation was found between amount of Twitter usage and student engagement in university-associated activities including organising their social lives and sharing information. Secondly, course-related tweeting was not related to interpersonal relationships between students and their tutor. Thirdly, Twitter usage did not impact class attendance. The results are salient for educational practitioners wishing to introduce social media into their teaching

June 2013

News and Features 5 Habits of Successful Social Media Managers In 2013, 62% of companies will increase investment in social media and 38% will increase investment in social management systems. Consider five habits of successful social media managers and adopt them as your own. . . . . . . . . . . . . . . . . . . . . . . 9 Three Keys to Successful Crisis Management Why do some organizations come out of crisis with enhanced reputations while others may not even survive as a business? Lucien Canton outlines three keys to successful crisis management. . . . . . . . . . 14 5 Mistakes That Quash Corporate Innovation It’s hard to see a need and invent a way to fill that need when you’ve been inside one business or industry for a long line. Ferrante-Schepis and Maddock Douglas bust five myths relating to corporate innovation. . . . . . . . . . . . . . . . . . . . . . . . . . 28 What Every Meeting Planner Must Know to Organize a Great Event You can have a beautiful venue, great food, and an engaging theme, but your speaker sets the meeting’s tone. Joe Heaps and Dave Reed gives us a five-step process that will ensure you hire the right speaker for your next meeting. . . . . . . . . 33 Columns Executive Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Women in Business. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Investments and Finance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Social Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Real Estate Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Corporate Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 The Lists: Hospitals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Motorcycle Dealers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Top Health Care Medical Clinics/Groups. . . . . . . . . . . . . 24 Close-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Financial Column. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Computer Column. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Manager’s Bookshelf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Restaurant Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Executive Time Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Business Success. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Building and Construction. . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Event Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 New Business Lists: County of San Bernardino. . . . . . . . . . . . . . . . . . . . . . . . 35 County of Riverside. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Analisis Knowledge Management Menggunakan Model Big Data di Media Sosial UMKM

Social media overcomes the limitations of technology and knowledge management. Previous generations of knowledge management were very rigid, often leaving companies stuck and overly reliant on outdated or obsolete knowledge. Lack of skills in the use of social media, lack of awareness of the value of knowledge management, availability of time to invest both in the acquisition of digital skills as well as in the creation and duration of content, creates perceived barriers to social media uptake. Through a concise and relevant knowledge management process, and utilizing the use of social media, MSMEs can display and communicate messages, products or services, images, and most importantly uniqueness which is their selling point. The purpose of this study is to conceptualize the use of social media in an effort to improve the performance of MSMEs in terms of the perspective of knowledge management-based human resource management with the model of big data for SME approach. The method used is a relevant literature review from 2018 to 2022. The results show that the importance of using social media and knowledge management through big data has a synergistic relationship. Shows that the use of strategic data, representation of knowledge-guided business planning, is a solution for MSMEs in implementing technology through the construction of new knowledge as a tool to encourage innovation and productivity in order to increase business competitiveness and its impact on MSME performance

Using Social Media as a Marketing Tool for Scholarships

Scholarship Assistance Fund is a nonprofit organization with the mission of supporting local students (Arlington Heights, Buffalo Grove, Mt. Prospect, Prospect Heights, and Wheeling) that aim to achieve a higher education. The focus of the business project involved a few different parts, primarily being social media management, but also included other graphic design projects, website management, and grant research. Throughout the six months of the internship program, Scholarship Assistance Fund began to utilize social media in their process of marketing to students, on top of their outreach to schools and printing of physical posters. Along with this, they began to utilize grants from grant-giving foundations,realizing that they have the potential to provide more funding for scholarships. Through the business project, Scholarship Assistance Fund benefitted from the implementation of social media marketing, grant research, and improvement in graphic design, leading to more visually appealing designs.https://digitalcommons.imsa.edu/intern_reports_2020/1024/thumbnail.jp