Multilingual Sentiment Analysis: State of the Art and Independent Comparison of Techniques

With the advent of Internet, people actively express their opinions about products, services, events, political parties, etc., in social media, blogs, and website comments. The amount of research work on sentiment analysis is growing explosively. However, the majority of research efforts are devoted to English-language data, while a great share of information is available in other languages. We present a state-of-the-art review on multilingual sentiment analysis. More importantly, we compare our own implementation of existing approaches on common data. Precision observed in our experiments is typically lower than the one reported by the original authors, which we attribute to the lack of detail in the original presentation of those approaches. Thus, we compare the existing works by what they really offer to the reader, including whether they allow for accurate implementation and for reliable reproduction of the reported results

Building sentiment lexicons based on recommending services for the Polish language

Sentiment analysis has become a prominent area of research in computer science. It has numerous practical applications; e.g., evaluating customer satisfaction, identifying product promoters. Many methods employed in this task require language resources such as sentiment lexicons, which are unavailable for the Polish language. Such lexicons contain words annotated with their emotional polarization, but the manual creation of sentiment lexicons is very tedious. Therefore, this paper addresses this issue and describes a new method of building sentiment lexicons automatically based on recommending services. Next, the built lexicons were used in the task of sentiment classification

Making sense of consumers' tweets: sentiment outcomes for fast fashion retailers through big data analytics

Purpose- Consumers online interactions, posts, rating and ranking, reviews of products/attractions/restaurants and so on lead to a massive amount of data that marketers might access to improve the decision-making process, by impacting the competitive and marketing intelligence. The aim of this research is to help to develop understanding of consumers online generated contents in terms of positive or negative comments to increase marketing intelligence. Design/Methodology/Approach- The research focuses on the collection of 9,652 tweets referring to three fast fashion retailers of different sizes operating in the UK market, which have been shared among consumers and between consumer and firm, and subsequently evaluated through a sentiment analysis based on machine learning. Findings- Findings provide the comparison and contrast of consumers’ response towards the different retailers, while providing useful guidelines to systematically making sense of consumers’ tweets and enhancing marketing intelligence. Practical Implications- Our research provides an effective and systemic approach to (i) accessing the rich data set on consumers’ experiences based the massive number of contents that consumers generate and share online, and (ii) investigating this massive amount of data to achieve insights able to impact on retailers’ marketing intelligence. Originality/Value- To best of our knowledge, while other authors tried to identify the effect of positive or negative online comments/posts/reviews, the present study is the first one to show how to systematically detect the positive or negative sentiments of shared tweets for improving the marketing intelligence of fast fashion retailers

Urdu Speech and Text Based Sentiment Analyzer

Discovering what other people think has always been a key aspect of our information-gathering strategy. People can now actively utilize information technology to seek out and comprehend the ideas of others, thanks to the increased availability and popularity of opinion-rich resources such as online review sites and personal blogs. Because of its crucial function in understanding people's opinions, sentiment analysis (SA) is a crucial task. Existing research, on the other hand, is primarily focused on the English language, with just a small amount of study devoted to low-resource languages. For sentiment analysis, this work presented a new multi-class Urdu dataset based on user evaluations. The tweeter website was used to get Urdu dataset. Our proposed dataset includes 10,000 reviews that have been carefully classified into two categories by human experts: positive, negative. The primary purpose of this research is to construct a manually annotated dataset for Urdu sentiment analysis and to establish the baseline result. Five different lexicon- and rule-based algorithms including Naivebayes, Stanza, Textblob, Vader, and Flair are employed and the experimental results show that Flair with an accuracy of 70% outperforms other tested algorithms.Comment: Sentiment Analysis, Opinion Mining, Urdu language, polarity assessment, lexicon-based metho

Affective computing for smart operations: a survey and comparative analysis of the available tools, libraries and web services

In this paper, we make a deep search of the available tools in the market, at the current state of the art of Sentiment Analysis. Our aim is to optimize the human response in Datacenter Operations, using a combination of research tools, that allow us to decrease human error in general operations, managing Complex Infrastructures. The use of Sentiment Analysis tools is the first step for extending our capabilities for optimizing the human interface. Using different data collections from a variety of data sources, our research provides a very interesting outcome. In our final testing, we have found that the three main commercial platforms (IBM Watson, Google Cloud and Microsoft Azure) get the same accuracy (89-90%). for the different datasets tested, based on Artificial Neural Network and Deep Learning techniques. The other stand-alone Applications or APIs, like Vader or MeaninCloud, get a similar accuracy level in some of the datasets, using a different approach, semantic Networks, such as Concepnet1, but the model can easily be optimized above 90% of accuracy, just adjusting some parameter of the semantic model. This paper points to future directions for optimizing DataCenter Operations Management and decreasing human error in complex environments