A type-2 fuzzy logic based goal-driven simulation for optimising field service delivery

This thesis develops an intelligent system capable of incorporating the conditions that drive operational activity while implementing the means to handle unexpected factors to protect business sustainability. This solution aims to optimise field service operations in the utility-based industry, especially within one of the world's leading communications services companies, namely BT (British Telecom), which operates in highly regulated and competitive markets. Notably, the telecommunication sector is an essential driver of economic activity. Consequently, intelligent solutions must incorporate the ability to explain their underlying algorithms that power their final decisions to humans. In this regard, this thesis studies the following research gaps: the lack of integrated solutions that go beyond isolated monolithic architectures, the lack of agile end-to-end frameworks for handling uncertainty while business targets are defined, current solutions that address target-oriented problems do not incorporate explainable methodologies; as a result, limited explainability features result in inapplicability for highly regulated industries, and most tools do not support scalability for real-world scenarios. Hence, the need for an integrated, intelligent solution to address these target-oriented simulation problems. This thesis aims to reduce the gaps mentioned above by exploiting fuzzy logic capabilities such as mimicking human thinking and handling uncertainty. Moreover, this thesis also finds support in the Explainable AI field, particularly in the strategies and characteristics to deploy more transparent intelligent solutions that humans can understand. Hence, these foundations support the thesis to unlock explainability, transparency and interpretability. This thesis develops a series of techniques with the following features: the formalisation of an end-to-end framework that dynamically learns form data, the implementation of a novel fuzzy membership correlation analysis approach to enhance performance, the development of a novel fuzzy logic-based method to evaluate the relevancy of inputs, the modelling of a robust optimisation method for operational sustainability in the telecommunications sector, the design of an agile modelling approach for scalability and consistency, the formalisation of a novel fuzzy-logic system for goal-driven simulation for achieving specific business targets before being implemented in real-life conditions, and a novel simulation environment that incorporates visual tools to enhance interpretability while moving from conventional simulation to a target-oriented model. The proposed tool was developed based on data from BT, reflecting their real-world operational conditions. The data was protected and anonymised in compliance with BT’s sharing of information regulations. The techniques presented in the development of this thesis yield significant improvements aligned to institutional targets. Precisely, as detailed in Section 9.5, the proposed system can model a reduction between 3.78% and 5.36% of footprint carbon emission due to travel times for jobs completion on customer premises for specific geographical areas. The proposed framework allows generating simulation scenarios 13 times faster than conventional approaches. As described in Section 9.6, these improvements contribute to increased productivity and customer satisfaction metrics regarding keeping appointment times, completing orders in the promised timeframe or fixing faults when agreed by an estimated 2.6%. The proposed tool allows to evaluate decisions before acting; as detailed in Section 9.7, this contributes to the ‘promoters’ minus ‘detractors’ across business units measure by an estimated 1%

A new MDA-SOA based framework for intercloud interoperability

Cloud computing has been one of the most important topics in Information Technology which aims to assure scalable and reliable on-demand services over the Internet. The expansion of the application scope of cloud services would require cooperation between clouds from different providers that have heterogeneous functionalities. This collaboration between different cloud vendors can provide better Quality of Services (QoS) at the lower price. However, current cloud systems have been developed without concerns of seamless cloud interconnection, and actually they do not support intercloud interoperability to enable collaboration between cloud service providers. Hence, the PhD work is motivated to address interoperability issue between cloud providers as a challenging research objective. This thesis proposes a new framework which supports inter-cloud interoperability in a heterogeneous computing resource cloud environment with the goal of dispatching the workload to the most effective clouds available at runtime. Analysing different methodologies that have been applied to resolve various problem scenarios related to interoperability lead us to exploit Model Driven Architecture (MDA) and Service Oriented Architecture (SOA) methods as appropriate approaches for our inter-cloud framework. Moreover, since distributing the operations in a cloud-based environment is a nondeterministic polynomial time (NP-complete) problem, a Genetic Algorithm (GA) based job scheduler proposed as a part of interoperability framework, offering workload migration with the best performance at the least cost. A new Agent Based Simulation (ABS) approach is proposed to model the inter-cloud environment with three types of agents: Cloud Subscriber agent, Cloud Provider agent, and Job agent. The ABS model is proposed to evaluate the proposed framework.Fundação para a Ciência e a Tecnologia (FCT) - (Referencia da bolsa: SFRH SFRH / BD / 33965 / 2009) and EC 7th Framework Programme under grant agreement n° FITMAN 604674 (http://www.fitman-fi.eu

Course Time Table Scheduling for a Local College

This study dive into the field of course time table scheduling for a local institution. The subject of the study will be a local college in Malaysia, in particular on the SEGi College branch in Penang. This covers the development of the prototype software which will enable the simulation of the course time table for both the students and lecturers. The prototype software will be on a local search approach with reference to Hill Climbing with Random Walk algorithm and Best First Search algorithm. This research enables users to increase efficiency and performance in developing a course time table. Later,this research will be proposed for implementation to the management of SEGi College branch in Penang

MACHS: Mitigating the Achilles Heel of the Cloud through High Availability and Performance-aware Solutions

Cloud computing is continuously growing as a business model for hosting information and communication technology applications. However, many concerns arise regarding the quality of service (QoS) offered by the cloud. One major challenge is the high availability (HA) of cloud-based applications. The key to achieving availability requirements is to develop an approach that is immune to cloud failures while minimizing the service level agreement (SLA) violations. To this end, this thesis addresses the HA of cloud-based applications from different perspectives. First, the thesis proposes a component’s HA-ware scheduler (CHASE) to manage the deployments of carrier-grade cloud applications while maximizing their HA and satisfying the QoS requirements. Second, a Stochastic Petri Net (SPN) model is proposed to capture the stochastic characteristics of cloud services and quantify the expected availability offered by an application deployment. The SPN model is then associated with an extensible policy-driven cloud scoring system that integrates other cloud challenges (i.e. green and cost concerns) with HA objectives. The proposed HA-aware solutions are extended to include a live virtual machine migration model that provides a trade-off between the migration time and the downtime while maintaining HA objective. Furthermore, the thesis proposes a generic input template for cloud simulators, GITS, to facilitate the creation of cloud scenarios while ensuring reusability, simplicity, and portability. Finally, an availability-aware CloudSim extension, ACE, is proposed. ACE extends CloudSim simulator with failure injection, computational paths, repair, failover, load balancing, and other availability-based modules

Towards a heterogeneous mist, fog, and cloud based framework for the Internet of Healthcare Things

Rapid developments in the fields of information and communication technology and microelectronics allowed seamless interconnection among various devices letting them to communicate with each other. This technological integration opened up new possibilities in many disciplines including healthcare and well-being. With the aim of reducing healthcare costs and providing improved and reliable services, several healthcare frameworks based on Internet of Healthcare Things (IoHT) have been developed. However, due to the critical and heterogeneous nature of healthcare data, maintaining high quality of service (QoS) -in terms of faster responsiveness and data-specific complex analytics -has always been the main challenge in designing such systems. Addressing these issues, this paper proposes a five-layered heterogeneous mist, fog, and cloud based IoHT framework capable of efficiently handling and routing (near-)real-time as well as offline/batch mode data. Also, by employing software defined networking and link adaptation based load balancing, the framework ensures optimal resource allocation and efficient resource utilization. The results, obtained by simulating the framework, indicate that the designed network via its various components can achieve high QoS, with reduced end-to-end latency and packet drop rate, which is essential for developing next generation e-healthcare systems

Analysis and Optimization of Mobile Business Processes

Mobility of workers and business processes rapidly gains the attention of businesses and business analysts. A wide variety of definitions exists for mobile business processes. This work considers a type of business processes concerned with the maintenance of distributed technical equipment as, e.g., telecommunication networks, utility networks, or professional office gear. Executing the processes in question, workers travel to the location where the equipment is situated and perform tasks there. Depending on the type of activities to be performed, the workers need certain qualifications to fulfill their duty. Especially in network maintenance processes, activities are often not isolated but depend on the parallel or subsequent execution of other activities at other locations. Like every other economic activity, the out- lined mobile processes are under permanent pressure to be executed more efficiently. Since business process reengineering (BPR) projects are the common way to achieve process improvements, business analysts need methods to model and evaluate mobile business processes. Mobile processes challenge BPR projects in two ways: (i) the process at- tributes introduced by mobility (traveling, remote synchronization, etc.) complicate process modeling, and (ii) these attributes introduce process dynamics that prevent the straightforward prediction of BPR effects. This work solves these problems by developing a modeling method for mobile processes. The method allows for simulating mobile processes considering the mobility attributes while hiding the complexity of these attributes from the business analysts modeling the processes. Simulating business processes requires to assign activites to workers, which is called scheduling. The spatial distribution of activities relates scheduling to routing problems known from the logistics domain. To provide the simula- tor with scheduling capabilities the according Mobile Workforce Scheduling Problem with Multitask-Processes (MWSP-MP) is introduced and analyzed in-depth. A set of neighborhood operators was developed to allow for the application of heuristics and meta-heuristics to the problem. Furthermore, methods for generating start solutions of the MWSP-MP are introduced. The methods introduced throughout this work were validated with real-world data from a German utility. The contributions of this work are a reference model of mobile work, a business domain independent modeling method for mobile business processes, a simulation environment for such processes, and the introduction and analysis of the Mobile Workforce Scheduling Problem with Multitask-Processes

A Framework For Workforce Management An Agent Based Simulation Approach

In today\u27s advanced technology world, enterprises are in a constant state of competition. As the intensity of competition increases the need to continuously improve organizational performance has never been greater. Managers at all levels must be on a constant quest for finding ways to maximize their enterprises\u27 strategic resources. Enterprises can develop sustained competitiveness only if their activities create value in unique ways. There should be an emphasis to transfer this competitiveness to the resources it has on hand and the resources it can develop to be used in this environment. The significance of human capital is even greater now, as the intangible value and the tacit knowledge of enterprises\u27 resources should be strategically managed to achieve a greater level of continuous organizational success. This research effort seeks to provide managers with means for accurate decision making for their workforce management. A framework for modeling and managing human capital to achieve effective workforce planning strategies is built to assist enterprise in their long term strategic organizational goals

A grid computing framework for commercial simulation packages

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.An increased need for collaborative research among different organizations, together with continuing advances in communication technology and computer hardware, has facilitated the development of distributed systems that can provide users non-trivial access to geographically dispersed computing resources (processors, storage, applications, data, instruments, etc.) that are administered in multiple computer domains. The term grid computing or grids is popularly used to refer to such distributed systems. A broader definition of grid computing includes the use of computing resources within an organization for running organization-specific applications. This research is in the context of using grid computing within an enterprise to maximize the use of available hardware and software resources for processing enterprise applications. Large scale scientific simulations have traditionally been the primary benefactor of grid computing. The application of this technology to simulation in industry has, however, been negligible. This research investigates how grid technology can be effectively exploited by simulation practitioners using Windows-based commercially available simulation packages to model simulations in industry. These packages are commonly referred to as Commercial Off-The-Shelf (COTS) Simulation Packages (CSPs). The study identifies several higher level grid services that could be potentially used to support the practise of simulation in industry. It proposes a grid computing framework to investigate these services in the context of CSP-based simulations. This framework is called the CSP-Grid Computing (CSP-GC) Framework. Each identified higher level grid service in this framework is referred to as a CSP-specific service. A total of six case studies are presented to experimentally evaluate how grid computing technologies can be used together with unmodified simulation packages to support some of the CSP-specific services. The contribution of this thesis is the CSP-GC framework that identifies how simulation practise in industry may benefit from the use of grid technology. A further contribution is the recognition of specific grid computing software (grid middleware) that can possibly be used together with existing CSPs to provide grid support. With its focus on end-users and end-user tools, it is intended that this research will encourage wider adoption of grid computing in the workplace and that simulation users will derive benefit from using this technology

Climbing Up Cloud Nine: Performance Enhancement Techniques for Cloud Computing Environments

With the transformation of cloud computing technologies from an attractive trend to a business reality, the need is more pressing than ever for efficient cloud service management tools and techniques. As cloud technologies continue to mature, the service model, resource allocation methodologies, energy efficiency models and general service management schemes are not yet saturated. The burden of making this all tick perfectly falls on cloud providers. Surely, economy of scale revenues and leveraging existing infrastructure and giant workforce are there as positives, but it is far from straightforward operation from that point. Performance and service delivery will still depend on the providers’ algorithms and policies which affect all operational areas. With that in mind, this thesis tackles a set of the more critical challenges faced by cloud providers with the purpose of enhancing cloud service performance and saving on providers’ cost. This is done by exploring innovative resource allocation techniques and developing novel tools and methodologies in the context of cloud resource management, power efficiency, high availability and solution evaluation. Optimal and suboptimal solutions to the resource allocation problem in cloud data centers from both the computational and the network sides are proposed. Next, a deep dive into the energy efficiency challenge in cloud data centers is presented. Consolidation-based and non-consolidation-based solutions containing a novel dynamic virtual machine idleness prediction technique are proposed and evaluated. An investigation of the problem of simulating cloud environments follows. Available simulation solutions are comprehensively evaluated and a novel design framework for cloud simulators covering multiple variations of the problem is presented. Moreover, the challenge of evaluating cloud resource management solutions performance in terms of high availability is addressed. An extensive framework is introduced to design high availability-aware cloud simulators and a prominent cloud simulator (GreenCloud) is extended to implement it. Finally, real cloud application scenarios evaluation is demonstrated using the new tool. The primary argument made in this thesis is that the proposed resource allocation and simulation techniques can serve as basis for effective solutions that mitigate performance and cost challenges faced by cloud providers pertaining to resource utilization, energy efficiency, and client satisfaction