Rethinking the Concept of Commitment in Software Process Improvement

Literature and practice has agreed that commitment plays an important role in software process improvement (SPI)[1] initiatives. However, the concept of commitment has not been seriously researched in the SPI community. This paper seeks to provide a synthesis of contemporary commitment literature – giving SPI research and practice a new perspective on the phenomenon. It is shown that current thinking relies on models of commitment that are flawed in both academic and practical sense. Namely, four misconceptions [2] are identified in current thinking: 1) the assumption of causality in the human cognitive processes, i.e., commitment in this case), 2) the controllability of this process, 3) the notion of a singular commitment construct, and 4) the idea that commitment is an all-positive phenomenon. Implications of these findings for SPI research and practice are discussed

Ethically Aligned Design: An empirical evaluation of the RESOLVEDD-strategy in Software and Systems development context

Use of artificial intelligence (AI) in human contexts calls for ethical considerations for the design and development of AI-based systems. However, little knowledge currently exists on how to provide useful and tangible tools that could help software developers and designers implement ethical considerations into practice. In this paper, we empirically evaluate a method that enables ethically aligned design in a decision-making process. Though this method, titled the RESOLVEDD-strategy, originates from the field of business ethics, it is being applied in other fields as well. We tested the RESOLVEDD-strategy in a multiple case study of five student projects where the use of ethical tools was given as one of the design requirements. A key finding from the study indicates that simply the presence of an ethical tool has an effect on ethical consideration, creating more responsibility even in instances where the use of the tool is not intrinsically motivated.Comment: This is the author's version of the work. The copyright holder's version can be found at https://doi.org/10.1109/SEAA.2019.0001

An evaluation of the RAPID assessment-based process improvement method for small firms

[Abstract]: With increasing interest by the software development community in software process improvement (SPI), it is vital that SPI programs are evaluated and the reports of lessons learned disseminated. This paper presents an evaluation of a program in which low-rigour, one-day SPI assessments were offered at no cost to 22 small Australian software development firms. The assessment model was based on ISO/IEC 15504 (SPICE). About twelve months after the assessment, the firms were contacted to arrange a follow-up meeting to determine the extent to which they had implemented the recommendations from the assessment. Comparison of the process capability levels at the time of assessment and the follow-up meetings revealed that the process improvement program was effective in improving the process capability of many of these small software development firms. Analysis of the assessment and follow-up reports explored important issues relating to SPI: elapsed time from assessment to follow-up meeting, the need for mentoring, the readiness of firms for SPI, the role of the owner/manager, the advice provided by the assessors, and the need to record costs and benefits. Based on a meta-analysis of the program and its outcomes, advice and recommendations are provided to small firms and assessors. As well as providing validation of the assessment model and method, the outcomes from this research have the potential to better equip practitioners and consultants to undertake software process improvement, hence increasing the success of small software development firms in domestic and global markets

Building and Maintaining Alliances in SPI Projects: Implications for Organizing Effective SPI

Software Process Improvement projects face a double challenge: On the one hand are these projects often major organizational change projects requiring considerable investments in terms of time and money. The group charged with conducting an SPI project has, on the other hand, little formal authority to influence or force software professionals to engage in SPI work and define and implement changes. In this research in progress paper, we present first results from our analysis of how an SPI group can use alliances to obtain influence and induce change. Our analysis shows that the concept of alliances is useful both to understand organizational influence and to provide practical advice for practitioners involved in organizational processes such as SPI

How Do You Feel, Developer? An Explanatory Theory of the Impact of Affects on Programming Performance

Affects---emotions and moods---have an impact on cognitive activities and the working performance of individuals. Development tasks are undertaken through cognitive processes, yet software engineering research lacks theory on affects and their impact on software development activities. In this paper, we report on an interpretive study aimed at broadening our understanding of the psychology of programming in terms of the experience of affects while programming, and the impact of affects on programming performance. We conducted a qualitative interpretive study based on: face-to-face open-ended interviews, in-field observations, and e-mail exchanges. This enabled us to construct a novel explanatory theory of the impact of affects on development performance. The theory is explicated using an established taxonomy framework. The proposed theory builds upon the concepts of events, affects, attractors, focus, goals, and performance. Theoretical and practical implications are given.Comment: 24 pages, 2 figures. Postprin

The Influence of Quality Leadership and Quality Commitment to Performance of Higher Education Institution

The aim of this study is, to reveal the influence of quality leadership and quality commitment on the performance of higher education organizations. The sample in this study consisted of academic community (educators and education staff) from 44 study programs in 5 state higher education institutions in the Province of Bangka Belitung Islands. The results showed that, there was a positive significant influence on quality leadership on organizational performance. In addition, there is a positive significant influence too on staff quality commitment to organizational performance through quality leadership. So as improving organizational performance, the elements of higher education leadership must be more quality oriented and also need to be supported by academics whose are committed to qualit

Assessing Software Processes: Low Maturity or Sensible Practice

Software Process Improvement efforts rely heavily on the use of software capability maturity models. These models are used to identify problems in an organization’s software processes and point to, and prioritize, necessary improvements. Using models for this purpose will, however, automatically turn our attention to certain problems and issues and ignore others. In this paper we argue that the maturity models provide only one perspective on software processes and software process problems. We demonstrate how we, by looking at the organizational context of and the conflicts and uncertainties facing software projects may uncover alternative interpretations of software practices, and identify other problems. The implications for SPI and for the use of maturity models are discussed

Improving Recurrent Software Development: A Contextualist Inquiry Into Release Cycle Management

Software development is increasingly conducted in a recurrent fashion, where the same product or service is continuously being developed for the marketplace. Still, we lack detailed studies about this particular context of software development. Against this backdrop, this dissertation presents an action research study into Software Inc., a large multi-national software provider. The research addressed the challenges the company faced in managing releases and organizing software process improvement (SPI) to help recurrently develop and deliver a specific product, Secure-on-Request, to its customers and the wider marketplace. The initial problem situation was characterized by recent acquisition of additional software, complexity of service delivery, new engineering and product management teams, and low software development process maturity. Asking how release management can be organized and improved in the context of recurrent development of software, we draw on Pettigrew’s contextualist inquiry to focus on the ongoing interaction between the contents, context and process to organize and improve release cycle practices and outcomes. As a result, the dissertation offers two contributions. Practically, it contributes to the resolution of the problem situation at Software Inc. Theoretically, it introduces a new software engineering discipline, release cycle management (RCM), focused on recurrent delivery of software, including SPI as an integral part, and grounded in the specific experiences at Software Inc