Load Management in Electric Utilities: a Literature Survey

Much has been written about load management in electric utilities over the past decade. A number of ideas regarding the importance and the significant attributes of an effective load management program have been presented by various experts. This paper presents an overview and synthesis of these ideas in one cohesive unit. Load management addresses the need to improve plant utilization by making customer demand more complementary over time to the available capacity. The first part of this paper explains the importance and the objectives of load management. The second part describes the technological approach used to influence the consumers' pattern of electrical energy consumption through direct load control of appliances, thermal energy storage at the customer's site, and rate incentives to reduce the peak. The third part explores the behavioral solutions to the peaking problem and the marketing implications for utilities. A general marketing plan is then presented which can provide a starting point for utility marketing efforts and can be tailored to the specific needs of a particular utility and its service area.Business Administratio

Public Relations Strategy in Handling Public Complaints: Case on PT. PLN (Persero) Region South Sumatra, Jambi, and Bengkulu

Power outages and electricity in the Palembang area are quite a problem. This situation has caused many complaints to (State Electricity Company/PLN) to re-solve this electricity service problem. Complaints from the public are received by the call center 123 and PLN PR officers. The title of the research is how is PLN's PR strategy in handling public complaints about Power Blackouts in Palembang? This study uses the Theory of Reduce Uncertainty and a strategy of complaint handling Public Relations with a qualitative descriptive method. The subject of this research is Public Relations officer of PLN WS2JB Palembang. The focus of this research is the strategy of the Public Relations section of PLN WS2JB in handling public complaints. The results obtained are PLN WS2JB Public Relations officers provide a place to complain verbally or non-verbally, and then conduct a corporation with Corporate Social Responsibility (CSR), then provide information on electricity and electricity outage schedules through media and official letters by PLN to Giant customers, and t Finally, I apologize to the public if the electricity goes out suddenly/accidentally without notification in the media, whether electronic media, social media, or print media

Design and development of a mechatronic water saving system applied to conventional faucets

Mestrado em IPB-ESTGThis document describes all procedures associated to the development of an innovative product in the context of a master’s degree. The study takes place according to tree pillars: statistics, conception and management. In places such us north Africa and middle Asia, water is very scarce as the statistics will disclose. Although this fact, people are burdened by a high cost of such resource and are constantly seeking to save water. Taking these into the consideration, the aim of this dissertation is to study the creation of an innovative device that detects and controls the flowing of water from STL faucets. Specifically, the design was developed using the SolidWorks software and taking into consideration the design constants such as the size and to fit it into a common commercial water tap. The electronic circuit is based on infra-red sensor’s treated via Arduino uno’s ATmega328P micro controller. The power is provided by a 12 volt battery and regulated by DC-DC converters. The document end with a study of a possible commercialisation of the developed solution as a product by providing both business and financial plan.Este documento descreve todos os procedimentos associados ao Produto inovador desenvolvido mergulhando o mestrado em um estudo de três pilares: estatística, concepção e gestão. Em lugares como o norte da África e a Ásia central, a água é muito escassa, conforme revelam as próximas estatísticas. Apesar disso, as pessoas estão sobrecarregadas com o alto custo desse recurso e estão constantemente buscando economizar água. Levando isso em consideração, o objetivo desta dissertação é estudar a possível criação de uma máquina inovadora que detecte e controle o fluxo de água das torneiras STL, tanto quanto reduzindo a energia relacionada como calor e eletricidade. O trabalho contém etapas de tentativas e experimentações feitas até chegar ao resultado sugerido. Concretamente, a parte do design foi desenvolvida através do software SolidWorks tendo em consideração os materiais que melhor respondem à necessidade, as dimensões evitando qualquer volume e adaptando-se à maioria das cobiçadas torneiras de água. O circuito eletrônico baseado nas entradas do sensor infravermelho tratadas através do microcontrolador ATmega328P do Arduino uno com saídas adequadas para conversores DC-DC boost e alimentado por uma bateria de 12 volts. O documento finaliza com um estudo de uma possível introdução da solução desenvolvida como um produto, assim, a ideia de comercialização apoiada no estabelecimento de um plano de negócios e financeiro. Essa perspectiva pode ser melhorada ainda mais com o desenvolvimento de dispositivos menores e mais baratos, fornecendo componentes filhotes, criados de forma mais adequada para esse fim. O mesmo pode ser feito para os sensores, ou seja, a possibilidade de uma máquina sem fio pode ser uma melhoria significative

Cleantechs and Digital Solutions for Sustainability in the Brazilian Energy Sector

This paper aims to map the main digital solutions practiced by entrepreneurs of Cleantech companies. Entrepreneurs from 12 Cleantech (Clean Technology) companies in the Brazilian energy sector were interviewed, using a qualitative research approach. Big Data & Data Analytics, Internet of Things and Artificial Intelligence were identified as digital technologies enablers of a sustainable energy transition for the sector. The study presents the relation and behavior of each technology with the sustainability triple bottom line and introduces a framework on how digital solutions contribute to solving the main bottlenecks in the electricity sector in a sustainable way. Research shown that Cleantechs also operationalize digital technologies like Blockchain and 5G to enable energy transformation as it has emerged as research findings. Additionally, technology and digitalization in conjunction with entrepreneur's capacity for innovation are driving mechanisms for companies in the initial stage of the energy sector, exploring regulatory loopholes and putting their business models into practice.Este artigo tem como objetivo mapear as principais soluções digitais praticadas por empresários de empresas de tecnologia limpa. Foram entrevistados empresários de 12 empresas de tecnologia limpa (Cleantech) do setor de energia brasileiro, por meio de uma abordagem de pesquisa qualitativa. Big Data & Data Analytics, Internet das Coisas e a Inteligência Artificial foram identificadas como facilitadores das tecnologias digitais de uma transição energética sustentável para o setor. O estudo apresenta a relação e o comportamento de cada tecnologia com o triple bottom line da sustentabilidade e apresenta um quadro de como as soluções digitais contribuem para resolver os principais gargalos do setor elétrico de forma sustentável. A pesquisa mostra que as Cleantechs também operacionalizam tecnologias digitais como Blockchain e 5G para permitir a transformação de energia conforme emergiu como resultados de pesquisa. Além disso, a tecnologia e a digitalização em conjunto com a capacidade de inovação do empreendedor são mecanismos motrizes para empresas em estágio inicial do setor de energia, explorando brechas regulatórias e colocando em prática seus modelos de negócios

New electric utility management and control systems : proceedings of conference, held in Boxborough, Massachusetts, May 30-June 1, 1979

"This work was supported by the Center for Energy Policy Research and the Electric Power Systems Engineering Laboratory of the Massachusetts Institute of Technology.

Dynamic Pricing, Advanced Metering, and Demand Response in Electricity Markets

Presents an overview and analysis of the possible approaches to bringing an active demand side into electricity markets. Part of a series of research reports that examines energy issues facing California

Customer Acceptance is the Key to Success of Electronic Bill Presentment and Payment

This thesis focuses on issue of broaden Customer Acceptance in Electronic Bill Presentation andPayment (EBPP). Following the overview of EBPP’s concept, benefit, snapshot of the overall marketplace, the thesis studies the current existing models with it’s entity, process, and relationship. The important part of the thesis is to explore the main elements to one of the key barriers of EBPP, Customer acceptance according to TAM (Technology Acceptance Model) and Diffusion of Innovation Model, and provides the several key solutions to broaden Customer acceptance of EBPP. The thesis concludes with pointing out the limitation of this thesis and the suggestion of possible future research and looking forward to the future market of EBPP. Thesis contains five chapters. The CHAPTER I. INTRODUCTION defines the EBPP is the delivery of bills from Billers to Customers mainly through Internet; reviews the benefits to the both Biller and Customer; realizes the EBPP’s potential market growth with current low’adoption rate tepid the EBPP deployment. The CHAPTER II. ENTITY, PROCESS, AND RELATIONSHIP OF EBPP MODELS studies the six entities of EBPP, included Biller, Biller Service Provider, Biller Payment Provider, Customer, Customer Service Provider, Customer Payment Provider, and process of EBPP with Service Initiation, Bill Presentment, and Payment and Remittance. The complex process with a range of models, which include direct, consolidator, and syndicator is discussed. CHAPTER III. EXPLORE THE ELEMENTS TO AFFECT CUSTOMER ACCEPTANCE TO DEPLOY EBPP points out that low Customer acceptance impedes EBPP growth, studies the EBPP literature and user acceptance model in MIS, and explores the four factors (usefulness, ease of use, observability, and risk) and related elements affect the Customer acceptance, which are Customer low awareness, lack of a compelling reason, lack of incentive, trust and risk, uncertainty about security and privacy, inaccuracy and unreliable, difficult to use, bank slow react, legal issue, standard, and poor Customer service. CHAPTER IV. SOLUTION ANDSTRATEGY TO BROADEN CUSTOMER ACCEPTANCE OF EBPP suggests six solutions to broaden the Customer acceptance, which are chose right model, build solid EBPP system, chose a right vendor, and provide good Customer service, make aggressive marketing approach, and be proactive bank and Biller. CHAPTER V. CONCLUSION provides the overall of future market of EBPP

Assessing Customer Satisfaction on Electricity Conventional Billing System in Tanzania The Case of TANESCO Ilala Region

This study was about assessing customer satisfaction on electricity conventional billing system in Tanzania the case of TANESCO Ilala region. The study used questionnaire to gather data from 242 respondents whose responses were descriptively analysed with the aid of SPSS. The study found that there were two types of paying electricity bills. Further, the study found that TANESCO workers were the ones who read electric meter. It was also found that in some cases electric meters were not read accurately although most customers were satisfied with meter reading results. Moreover, the study found that most customers were not lower users of electricity. It was also learnt that the services offered by TANESCO were not satisfactory to most customers despite the fact that they paid their bills accordingly. Furthermore, it was found that long distance travel to electric pay stations customers spending a lot of time in paying electric bills were the main challenges of conventional billing system. The study recommends that TANESCO should withdraw from using electricity conventional billing system so that to invest more on prepaid system. In order to maintain accuracy of electric meter reading, both parts TANESCO and customers have to be involved. Moreover, the price of electricity should be reduced especially for domestic users in order to discourage them from using other sources of electricity which are not only harmful to their health but also to national economy. Keywords: Customer satisfaction, Electricity, conventional billing syste

ESF e-Bike Initiative at SUNY College of Environmental Science and Forestry

Electric Bicycles, ore-Bikes, are legal in 35 of 50 US States, as well as most other countries in Europe, South America, and Asia. New York State has been fighting the legal battle one-Bikes, with legalization bills on the floor for the past 11 years. As part of my Honors Fellowship, I have been tasked with preparing an e-Bike Initiative pending legalized e-Bikes in NYS. In this paper, I examine the intricacies surrounding the ambiguous legal battle cunently raging in NYS, provide insights as to what bike policies have worked well in other countries and US States, and then highlight the importance of e-Bike legalization in terms of the three pillars of sustainability. Some of the top recommendations I provide are based on California\u27s new e-Bike policy, the PeopleforBikes organizations\u27 campaigns for bike safety, and a literature review. Also, attached in the appendix is the business plan and materials for an ESF e-Bike Initiative at ESF which would sell and rent e-Bikes to students to support the ESF Honors Program

Market Segmentation and Energy Efficiency Program Design

The purpose of this paper is to describe the existing state of market segmentation among California’s electric utilities, with an emphasis on the investor-owned utilities (IOUs). In addition, how segmentation is applied in various other economic sectors is reviewed, in part to provide a framework to identify potential practices that could be effectively adopted in the utility industry