A strategic approach to making sense of the “wicked” problem of ERM

Purpose – The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense-making tool. It re-conceptualises the ERM challenge by understanding the nature of the people issues. This supports decision making about the most appropriate tactics to adopt to effect positive change. Design/methodology/approach – Cynefin was used to synthesise qualitative data from an empirical research project that investigated strategies and tactics for improving ERM. Findings – ERM may be thought of as a dynamic, complex challenge but, viewed through the Cynefin framework, many issues are not complex; they are simple or complicated and can be addressed using best or good practice. The truly complex issues need a different approach, described as emergent practice. Cynefin provides a different lens through which to view, make sense of and re-perceive the ERM challenge and offers a strategic approach to accelerating change. Research limitations/implications – Since Cynefin has been applied to one data set, the findings are transferrable not generalisable. They, and/or the approach, can be used to further test the propositions. Practical implications – The resultant ERM framework provides a practical example for information and records managers to exploit or use as a starting point to explore the situation in particular organisational contexts. It could also be used in other practical, teaching and/or research-related records contexts. Originality/value – This paper provides a new strategic approach to addressing the wicked problem of ERM, which is applicable for any organisational context

TRACEABILITY IN THE U.S. FOOD SUPPLY: ECONOMIC THEORY AND INDUSTRY STUDIES

This investigation into the traceability baseline in the United States finds that private sector food firms have developed a substantial capacity to trace. Traceability systems are a tool to help firms manage the flow of inputs and products to improve efficiency, product differentiation, food safety, and product quality. Firms balance the private costs and benefits of traceability to determine the efficient level of traceability. In cases of market failure, where the private sector supply of traceability is not socially optimal, the private sector has developed a number of mechanisms to correct the problem, including contracting, third-party safety/quality audits, and industry-maintained standards. The best-targeted government policies for strengthening firms' incentives to invest in traceability are aimed at ensuring that unsafe of falsely advertised foods are quickly removed from the system, while allowing firms the flexibility to determine the manner. Possible policy tools include timed recall standards, increased penalties for distribution of unsafe foods, and increased foodborne-illness surveillance.traceability, tracking, traceback, tracing, recall, supply-side management, food safety, product differentiation, Food Consumption/Nutrition/Food Safety, Industrial Organization,

Development of RMJ: A mirror of the development of the profession and discipline of record management

The purpose of this paper is to examine critically the history of Records Management Journal on its 20th anniversary; it aims to review and analyse its evolution and its contribution in the context of the development of the profession and the discipline of records management. The paper seeks to provide the context and justification for the selection of eight articles previously published in the journal to be reprinted in this issue

Collective Bargaining and Technological Investment: The Case of Nurses’ Unions and the Transition from Paper-Based to Electronic Health Records

Does the presence of a unionized nursing workforce retard U.S. hospitals’ transition from paper-based to electronic health records (EHRs)? After tying archival data on hospitals’ structural features and health information technology (IT) investment patterns to self-gathered data on unionism, I find that hospitals that bargain collectively with their registered nurses (RNs) appear to delay or forego the transition away from paper, consistent with existing theory and research in industrial relations and institutional economics. However, this relationship is fully mediated by a hospital’s payer mix: those serving a larger share of less lucrative, elderly, disabled, and indigent patients are more likely to adopt EHRs if they are unionized than if they are not, a result that holds even at the median payer mix. Indeed, this accords with research on the interplay of labour and technology as the aforementioned dynamics are driven entirely by RN-exclusive bargaining units for whom the new IT serves as a complement rather than as a substitute in production. Given the outsized role that unions play in the U.S. healthcare sector, the overall sluggish performance of the sector, and the expectations that policymakers have for EHRs, evidence that these unions are welfare-enhancing should be welcome news

Review of A Matter of Facts: The Value of Evidence in an Information Age

Laura A. Millar’s A Matter of Facts: The Value of Evidence in an Information Age sets out to convince the general public of the value of evidence and why it matters by presenting several stories about evidence through the lens of recordkeeping. Millar frames the book around how do we trust information, especially in this post-truth world, and examines it through three main questions: what is evidence, why is it important, and what do we ultimately do next

Emerging Records Management in 21st Century New Zealand Government – Part 2

This research project focused on the following questions: 1. How do New Zealand public servants identify and manage electronic records that are of significant value and importance to their government agency, created through the use of text messaging, instant messaging, digital video technologies and wikis? 2. To what extent and in what ways are the electronic records management practices to manage records created with emergent technologies, such as text messaging, instant messaging, digital video technologies, and wikis, in line with legal and policy requirements? 3. What recommendations for effective electronic records management across New Zealand government agencies can be made

Changing Practice in a National Legal Deposit Library

This two-part essay considers how digital culture has influenced ideas about permanence and looks at the change in collecting practice in a legal deposit library. The author asks: how is the idea of permanence, understood in cultural heritage terms, influencing digital culture and thus digital technology? The first part of the essay touches upon the concepts associated with permanence, digital culture, digital technology, social change, and cultural institutions, in relation to collecting digital cultural material. The second part of this essay focuses on the change in collecting practice of the Alexander Turnbull Library (Turnbull Library) at the National Library of New Zealand in developing its heritage collection of electronically published material with the benefit of legal deposit, with a particular focus on the change in practice to include the collection of online publications

Building the Science Foundation of a Modern Food Safety System: Lessons From Denmark, the Netherlands, and the United Kingdom on Creating a More Coordinated and Integrated Approach to Food Safety Information

Examines how food safety reforms in three countries and the European Union affected data collection and analysis, coordination and integrated approaches, and use of data for prevention. Makes recommendations for U.S. programs, policies, and activities