Popularity Bias in Recommendation: A Multi-stakeholder Perspective

Traditionally, especially in academic research in recommender systems, the focus has been solely on the satisfaction of the end-user. While user satisfaction has, indeed, been associated with the success of the business, it is not the only factor. In many recommendation domains, there are other stakeholders whose needs should be taken into account in the recommendation generation and evaluation. In this dissertation, I describe the notion of multi-stakeholder recommendation. In particular, I study one of the most important challenges in recommendation research, popularity bias, from a multi-stakeholder perspective since, as I show later in this dissertation, it impacts different stakeholders in a recommender system. Popularity bias is a well-known phenomenon in recommender systems where popular items are recommended even more frequently than their popularity would warrant, amplifying long-tail effects already present in many recommendation domains. Prior research has examined various approaches for mitigating popularity bias and enhancing the recommendation of long-tail items overall. The effectiveness of these approaches, however, has not been assessed in multi-stakeholder environments. In this dissertation, I study the impact of popularity bias in recommender systems from a multi-stakeholder perspective. In addition, I propose several algorithms each approaching the popularity bias mitigation from a different angle and compare their performances using several metrics with some other state-of-the-art approaches in the literature. I show that, often, the standard evaluation measures of popularity bias mitigation in the literature do not reflect the real picture of an algorithm's performance when it is evaluated from a multi-stakeholder point of view.Comment: PhD Dissertation in Information Science (University of Colorado Boulder

Incorporating System-Level Objectives into Recommender Systems

One of the most essential parts of any recommender system is personalization-- how acceptable the recommendations are from the user's perspective. However, in many real-world applications, there are other stakeholders whose needs and interests should be taken into account. In this work, we define the problem of multistakeholder recommendation and we focus on finding algorithms for a special case where the recommender system itself is also a stakeholder. In addition, we will explore the idea of incremental incorporation of system-level objectives into recommender systems over time to tackle the existing problems in the optimization techniques which only look for optimizing the individual users' lists.Comment: arXiv admin note: text overlap with arXiv:1901.0755

Filter Bubbles in Recommender Systems: Fact or Fallacy -- A Systematic Review

A filter bubble refers to the phenomenon where Internet customization effectively isolates individuals from diverse opinions or materials, resulting in their exposure to only a select set of content. This can lead to the reinforcement of existing attitudes, beliefs, or conditions. In this study, our primary focus is to investigate the impact of filter bubbles in recommender systems. This pioneering research aims to uncover the reasons behind this problem, explore potential solutions, and propose an integrated tool to help users avoid filter bubbles in recommender systems. To achieve this objective, we conduct a systematic literature review on the topic of filter bubbles in recommender systems. The reviewed articles are carefully analyzed and classified, providing valuable insights that inform the development of an integrated approach. Notably, our review reveals evidence of filter bubbles in recommendation systems, highlighting several biases that contribute to their existence. Moreover, we propose mechanisms to mitigate the impact of filter bubbles and demonstrate that incorporating diversity into recommendations can potentially help alleviate this issue. The findings of this timely review will serve as a benchmark for researchers working in interdisciplinary fields such as privacy, artificial intelligence ethics, and recommendation systems. Furthermore, it will open new avenues for future research in related domains, prompting further exploration and advancement in this critical area.Comment: 21 pages, 10 figures and 5 table

The Public Service Approach to Recommender Systems : Filtering to Cultivate

Online media consumption has been radically transformed by how media companies algorithmically recommend content to their users. Public service media (PSM) have also realized the potential of recommender systems and are increasingly using these technologies to personalize their online offering. PSM are on the other hand required to disseminate diverse content, which can be incompatible with the logics of commercial recommender systems that primarily seek to drive up media consumption. Drawing on previous research on selective exposure and media diversity, this study presents the results from interviews with ten PSM informants across Europe, revealing that data scientists within these organizations are highly aware of the effects recommendations have on media consumption, and design the PSM online services accordingly. This study contributes with in-depth knowledge of how diversity has been interpreted at operational levels in PSM and how recommender systems are being adapted to a non-commercial setting.Peer reviewe