Paving the Way for Enriched Patient Experience - On the Development of a Process Architecture for a Hospital

In this emergent research forum (ERF) paper, we report on a project from a state-funded hospital located in one of Europe’s microstates. The hospital is currently planning a new building site and, in addition, plans to adopt new information technologies (IT) to improve patient safety and enrich the patient journey. However, the hospital lacks a systematic overview of its processes and their interrelationships as a basis for further BPM initiatives and, most importantly, improving the patient experience from admission to discharge and beyond. By applying a design science research (DSR) approach, we develop the first draft of a process architecture by considering a patient’s journey. We discuss this framework and present the next steps as part of our future research

The evaluation framework for business process management methodologies

In an intense competition in the global market, organisations seek to take advantage of all their internal and external potentials, advantages, and resources. It has been found that, in addition to competitive products and services, a good business also requires an effective management of business processes, which is the discipline of the business process management (BPM). The introduction of the BPM in the organisation requires a thoughtful selection of an appropriate methodological approach, since the latter will formalize activities, products, applications and other efforts of the organisation in this field. Despite many technology-driven solutions of software companies, recommendations of consulting companies, techniques, good practices and tools, the decision on what methodology to choose is anything but simple. The aim of this article is to simplify the adoption of such decisions by building a framework for the evaluation of BPM methodologies according to a qualitative multi-attribute decision-making method. The framework defines a hierarchical decision-making model, formalizes the decision-making process and thus contributes significantly to an independent, credible final decision that is the most appropriate for a specific organisation

Testing an instrument to measure the BPMS-KM Support Model

BPMS (Business Process Management System) represents a type of software that automates the organizational processes looking for efficiency. Since the knowledge of organizations lies in their processes, it seems probable that a BPMS can be used to manage the knowledge applied in these processes. Through the BPMS-KM Support Model, this study aims to determine the reliability and validity of a 65-item instrument to measure the utility and the use of a BPMS for knowledge management (KM). A questionnaire was sent to 242 BPMS users and to determine its validity, a factorial analysis was conducted. The results showed that the measuring instrument is trustworthy and valid. It represents implications for research, since it provides an instrument validated for research on the success of a BPMS for KM. There would also be practical implications, since managers can evaluate the use of BPMS, in addition to automating processes to manage knowledge.El BPMS (Sistema de Gestión de Procesos Empresariales) representa un tipo de software que automatiza los procesos organizativos en busca de eficiencia. Dado que el conocimiento de las organizaciones reside en sus procesos, parece probable que un BPMS pueda ser utilizado para gestionar el conocimiento aplicado en dichos procesos. A través del Modelo de Soporte BPMS-KM, este estudio tiene como objetivo determinar la fiabilidad y validez de un instrumento de 65 ítems para medir la utilidad y el uso de un BPMS para la gestión del conocimiento (KM). Se envió un cuestionario a 242 usuarios de BPMS y, para determinar su validez, se llevó a cabo un análisis factorial. Los resultados mostraron que el instrumento de medición es confiable y válido. Esto tiene implicaciones para la investigación, ya que proporciona un instrumento validado para estudios sobre el éxito de un BPMS para KM. También existirían implicaciones prácticas, ya que los gerentes pueden evaluar el uso del BPMS, además de automatizar procesos para gestionar el conocimiento

BPMS for management: a systematic literature review

The aim of this paper is to carry out a systematic analysis of the literature to show the state of the art of Business Processes Management Systems (BPMS). BPMS represents a technology that automates business processes connecting users with their tasks. For this, a systematic review of the literature of the last ten years was carried out, using scientific papers indexed in the main databases of the knowledge area. The papers generated by the search were later analysed and filtered. Among the findings of this study, the academic interest and the multidisciplinary nature of the subject, as this type of studies have been identified in different areas of knowledge. Our research is a starting point for future research eager to develop a more robust theory and broaden the interest of the subject due its economic impact on process management

Herramientas de BPM y de socialización integradas para mejorar la adquisición y gestión de información durante el diseño y ejecución de procesos de negocio. BPM-Social: una propuesta

The use of BPM (Business Process Management) has matured over the years, reaching high levels of acceptance and utilization. Despite this, there are still points that BPM does not fully resolve. One of the main limitations of the use of BPM is the lack of a complete acquisition of valuable information during the design stage, taking place in contexts where communication between the stakeholders is not appropriate and it is not possible to fully collect essential data. At the execution stage, the participation of users has not been studied in depth to record detected problems or indicate improvements in business processes. The emergence and development of Web 2.0 opened a way to solve these problems. This work proposes to base how the socialization tools can solve current problems in BPM through a theoretical analysis added to the practical development of a socialization tool integrated to a BPMS (Business Process Management System).La utilización de BPM (Business Process Management) ha ido madurando a lo largo de los años llegando a altos niveles de aceptación y utilización. A pesar de esto, todavía existen puntos que BPM no termina de resolver en su totalidad. Una de las principales limitaciones del uso de BPM es la falta de una completa adquisición de información valiosa durante la etapa de diseño, dándose en contextos donde la comunicación entre los actores involucrados no es apropiada y no se logra recopilar por completo los datos esenciales. En la etapa de ejecución no se ha profundizado en la participación de los usuarios para registrar problemas detectados o indicar mejoras en los procesos de negocio. El surgimiento y desarrollo de la Web 2.0 abrió un camino para resolver estas problemáticas. Este trabajo propone fundamentar cómo las herramientas de socialización pueden resolver problemáticas presentes en BPM mediante un análisis teórico sumado al desarrollo práctico de una herramienta de socialización integrada a un BPMS (Business Process Management System).Facultad de Informátic

Relationship Between Regulatory Compliance Cost, Operation Cost, and Profitability of Credit Unions

The decline in the profitability of credit unions with less than $10 million in assets harms the number of small credit unions available to serve local communities. Grounded in the financial intermediation theory, the purpose of this quantitative correlational study was to examine the relationship between regulatory compliance costs, operation costs, and profitability. The population of this study consisted of federally insured credit unions with less than$10 million in assets and located in the state of Texas. Archival data from the National Credit Union Administration database were collected and analyzed. Multiple regression was used to identify a statistically significant predictive model, F (2, 49) = 3.834, p = .028, R2 =.135. The implications for positive social change include the potential for credit union managers to improve decision-making processes related to current and future operations and investments, which could increase profitability and contribute to the financial prosperity of employees, employees\u27 families, communities, and local economies

Integración de herramientas de socialización en BPM para mejorar la adquisición y gestión de información durante el diseño y ejecución de procesos de negocio

Esta tesina analiza el impacto de herramientas de socialización en el mundo de BPM (Business Process Management) y cómo estas pueden resolver falencias existentes en él. Se analiza el concepto de BPM Social y desarrolla su relación con la resolución de problemáticas existentes en BPM, enfocándose en las etapas de modelado y ejecución, así como también su influencia en la mejora continua de procesos de negocio. Se fundamenta como las herramientas de socialización pueden resolver problemáticas presentes en BPM mediante un análisis teórico sumado al desarrollo práctico de una herramienta de socialización integrada a un BPMS (Business Process Management System).Facultad de Informátic

Gestión de procesos de negocio en empresas cultivadoras de palma de aceite de los llanos orientales. Un estudio de caso.

La gestión por procesos de negocio es una forma avanzada de administración que combina principios, métodos y herramientas tecnológicas para identificar, diseñar, ejecutar, evaluar y mejorar los procesos clave de negocio de las organizaciones. El objetivo de este trabajo es evaluar un modelo que apoye la gestión por procesos en empresas cultivadoras de palma de aceite de los llanos orientales, así como diseñar un sistema de indicadores de control-evaluación para medir el funcionamiento de los mismos. Se empleó el juicio de expertos bajo el método Delphi para evaluar los constructos teóricos propuestos y presentar un modelo mejor adaptado al contexto de las organizaciones estudio de caso. El modelo presentado tiene cinco fases que son: planificación estratégica, diagnóstico organizacional, evaluación de procesos, implementación de procesos clave y mejora iterativa. Se estructura un sistema de indicadores diseñado bajo cuatro perspectivas: finanzas, clientes, procesos y aprendizaje-crecimiento. Finalmente se dan algunas recomendaciones para investigaciones futuras y se concluye el valor del modelo propuesto para este tipo de organizaciones agrícolas tan vitales para el desarrollo del agro colombiano.Abstract. The business process management is an advanced form of administration that combines principles, methods and technological tools for identify, design, implement, evaluate and improve the key business processes of the organizations. The objective of this study is to evaluate a model to support process management in oil palm cultivation in Colombia and design a system evaluation-monitoring indicators for measure the processes performance. Expert Opinion under the Delphi method was used for evaluate the theoretical constructs proposed and present a model better adapted to the context of the case study organizations. The presented model has five phases are: strategic planning, organizational assessment, process evaluation, implementation of key processes and iterative improvement. A system of indicators was designed under four perspectives: financial, customer, processes and learning-growth. Finally, some recommendations for future research and the conclusions of the value of the proposal for agricultural organizations of palm in Colombia.Maestrí

A framework for social BPM based on social tagging

Traditional Business Process Management (BPM) has a number of limitations. The first one is the typical separation between process design and execution, which often causes discrepancies between the processes as they are designed and the way in which they are actually executed. Additionally, because of this separation, valuable first-hand knowledge generated during process execution may remain unused during process design and also prevented to be shared within the organisation. Social BPM, which predicates to integrate social software into the BPM lifecycle, has emerged as an answer to such limitations. Although there have been a number of approaches to Social BPM, they have not been able to address all the issues of traditional BPM. This thesis proposes a novel Social BPM framework in which social tagging is used to capture process knowledge emerging during the enactment and design of the processes. Process knowledge concerns both the type of activities chosen to fulfil a certain goal (i.e. what needs doing), and the skills and experience of users in executing specific tasks (i.e. skills which are needed to do it). Such knowledge is exploited by recommendation tools to support the design and enactment of future process instances. This framework overcomes the limitations of traditional BPM systems as it removes the barrier between the design and execution of the processes and also enables all users to be part of the different phases of the BPM lifecycle. We first provide an analysis of the literature to position our research area, and then we provide an overview of our framework discussing its specification and introducing a static conceptual model of its main entities. This framework is then elaborated further with a more dynamic model of the behaviour and, in particular, of the role and task recommendations, which are supported by social tagging. These mechanisms are then applied in a running example. Finally the framework is evaluated through the implementation of a prototype and its application in a case study. The thesis ends with a discussion about the different evaluation approaches of the proposed framework, limitations of our framework and future research