A statistical approach to a verb vector task classifier

A thesis submitted to the University of Bedfordshire, in fulfilment ofthe requirements for the degree of Master of Science by researchHow to enable a service robot to understand its user's intention is a hot topic of research today. Based on its understanding, the robot can coordinate and adjust its behaviours to provide desired assistance and services to the user as a capable partner. Active Robot Learning (ARL) is an approach to the development of the understanding of human intention. The task action bank is part of the ARL which can store task categories. In this approach, a robot actively performs test actions in order to obtain its user's intention from the user's response to the action. This thesis presents an approach to verbs clustering based on the basic action required of the robot, using a statistical method. A parser is established to process a corpus and analyse the probability of the verb feature vector, for example when the user says "bring me a cup of coffee", this means the same as "give me a cup of coffee". This parser could identify similar verbs between "bring" and "give" with the statistical method. Experimental results show the collocation between semantically related verbs, which can be further utilised to establish a test action bank for Active Robot Learning (ARL)

Advances in Human-Robot Interaction

Rapid advances in the field of robotics have made it possible to use robots not just in industrial automation but also in entertainment, rehabilitation, and home service. Since robots will likely affect many aspects of human existence, fundamental questions of human-robot interaction must be formulated and, if at all possible, resolved. Some of these questions are addressed in this collection of papers by leading HRI researchers

Artificial intelligence applications in marketing: the chatbot of the Department of Economics and Management "Marco Fanno”

openL'intelligenza artificiale (AI) offre numerose applicazioni nel marketing, ma allo stesso tempo ci sono diverse limitazioni da considerare nella sua adozione. Dopo la prima parte di analisi generale delle applicazioni e degli aspetti negativi dell'AI e dei chatbot, la tesi si concentra sul caso dell'implementazione di un chatbot da parte del Dipartimento di Economia e Management “Marco Fanno” dell'Università di Padova. La domanda di ricerca è volta a capire se il chatbot implementato dal Dipartimento sia stato efficace nell'alleggerire e supportare il lavoro dell'ufficio amministrativo e nel rispondere alle domande degli studenti. A tal fine, il documento analizza se il numero di email è diminuito dopo l'introduzione del chatbot. Inoltre è stato svolto un questionario per valutare l'esperienza che gli studenti del Dipartimento hanno avuto con il chatbot di ateneo. Il sondaggio ha anche chiesto agli studenti quali servizi vorrebbero che il chatbot aggiungesse a quelli attuali. Inoltre, è stata condotta un'analisi economica su benefici e costi per valutare se il chatbot genererà un risultato economico positivo. Questo studio consente di valutare l'impatto che un chatbot potrebbe avere nel campo dell'istruzione. In particolare, può fornire informazioni alle università sul fatto che un chatbot possa migliorare il coinvolgimento con gli studenti, liberare il personale da compiti ripetitivi e generare benefici economici netti nel lungo periodo. Il questionario stesso è stato condotto attraverso un sondaggio web su Google Forms e un sondaggio attraverso un chatbot. In questo modo ho anche analizzato quale dei due metodi sia il più efficace per condurre un'indagine. Alcune prove rivelano come i sondaggi condotti attraverso un chatbot possano portare a risposte più accurate da parte degli intervistati. Confrontando i risultati ottenuti della due modalità di sondaggio ho potuto verificare queste evidenze con un nuovo campione di partecipanti, gli studenti di Economia. I risultati della tesi non hanno mostrato prove chiare del fatto che il chatbot consentisse di ridurre il numero di e-mail. Ma si suggerisce un'indagine su un periodo più lungo. Successivamente i risultati hanno evidenziato un buon apprezzamento degli studenti per il chatbot e hanno suggerito l'introduzione di notifiche push che ricordano delle scadenze universitarie come le tasse. La stima dell'analisi costi-benefici prevedeva un risultato netto positivo su tre anni con un ROI del 29%. Inoltre, il sondaggio chatbot ha parzialmente confermato la tendenza ad ottenere risposte più accurate rispetto ad un classico sondaggio web.Artificial intelligence (AI) offers numerous applications in marketing, but at the same time, there are several limitations to consider in its adoption. After the first part about a general analysis of the applications and negative aspects of AI and chatbots, the thesis focuses on the case of the implementation of a chatbot by the Department of Economics and Management “Marco Fanno” of the University of Padua. The research question turns towards understanding whether the chatbot implemented by the Department was effective in easing and supporting the work of the administrative office and answering students questions. For this purpose, the paper analyses if the number of emails is decreased after the chatbot introduction. In addition, a questionnaire was carried out to evaluate the experience that the students of the Department have had with the university chatbot. The survey also asked students what services they would like the chatbot to add to their current ones. Moreover, an economic analysis on benefits and costs was conducted to estimate whether the chatbot will generate a positive outcome. This study allows evaluating the impact a chatbot could have in the education field. In particular, it can provide insight to universities on whether a chatbot could enhance the engagement with students, offload staff from repetitive tasks and generate net economic benefits in the long period. The questionnaire itself was conducted through a web survey on Google Forms and a chatbot survey. In this way, it could also be verified which of the two methods is the most effective to conduct a survey. Some evidence finds how chatbot surveys can lead to less satisfactory answers by respondents. Comparing the two survey results, I can verify these past findings with a different sample of participants, the students of Economics. The results did not show clear evidence of whether the chatbot allowed reducing the number of emails. But an investigation over a longer period is suggested. Then, findings highlighted a good appreciation of students for the chatbot and suggested the introduction of push notifications that remember university deadlines such as taxes. The estimation of the benefits-cost analysis forecasted a net positive outcome over three years with an ROI of 29%. Also, the chatbot survey partially confirmed the encouraging finding in reducing satisficing by respondents.

Emotions, behaviour and belief regulation in an intelligent guide with attitude

Abstract unavailable please refer to PD

Development of Human-Computer Interaction for Holographic AIs

Virtual humans and embodied conversational agents play diverse roles in real life, including game characters, chatbots, and teachers. In Augmented Reality (AR), such agents are capable of interacting with the real world. To distinguish between both types of virtual agents, AR agents were conceptually redefined as "holographic Artificial Intelligences (AIs)". Holographic AIs are embodied virtual agents interacting with real objects in Augmented Reality (AR), and can respond to events both in virtual and real environments. This thesis provides a comprehensive investigation into holographic AIs, spanning from their design to their user experience. The purpose of this thesis is to investigate the creation and use of holographic AIs, by creating specific holographic AIs, and then examining how users perceive such entities in order to contribute to the improvement of the user experience. As a result, this thesis explores the design space for and methods for creating holographic AIs, proposing the novel PICS model which include the dimensions of persona, intelligence, conviviality, and senses. Following the PICS model, a set of holographic AIs are designed by using a method of semi-automatic reconstruction. An AI that resembles a human being in appearance and behaviour is endowed with multimodal interactions capable of creating the illusion of physicality. The initial proposed model is then refined based on the experience of creation. Basic body language gestures, such as nodding and opening the arms, are insufficient to engage users, particularly when it comes to intelligent tutoring systems. Therefore, this thesis specifically focuses on an open problem, the generation of re-usable standard instructional gestures. In an experiment, key instructional movements that can be employed by holographic AIs were identified and extracted as animations. The hitherto known range of representational gestures is, epistemologically, further expanded by transformational and imitation gestures, which show how humans manipulate spatio-motor information and characterise posture using hand motion. Therefore, the model can be extended to describe the holographic AI’s behaviour. Moreover, in order to assess the empirical validity of holographic AIs, this research explores learners' trustworthiness towards this novel technology - as a key criterion for efficacy of this AI approach. Trust and trustworthiness, in terms of holographic AIs, refers to a mindset that aids users in achieving objectives based on good intentions. Young learners’ perception of trust is largely influenced by affective aspects of trust, determined by how emotionally responsive a holographic AI is. These findings contribute to the design of personal holographic AIs that can perform a series of meaningful gestures that engage the learner’s attention for learning, which in turn fosters a reliable and trustworthy relationship. Both experiments are able to extend elements by adding gestures and holistic perception to this model

KEER2022

Avanttítol: KEER2022. DiversitiesDescripció del recurs: 25 juliol 202