Gamers Telling Stories:Understanding Narrative Practices in an Online Community

Abstract / In this article, I introduce a theoretical framework, based on the philosophy of Paul Ricoeur, for grasping how and why members of online communities construct narratives in their communications with one another. This is exemplified through a study of how players from one particular game, World of Warcraft, make sense of their gaming experience, and how they build and uphold a community identity by telling stories online. I argue that in studying and conceptu-alizing these types of texts through the proposed theoretical framework, we can gain insights into the process of the formation of meaning and the building of identity and community in an online setting

Building Governance Capability in Online Communities: A Social Network Perspective

Online communities are increasingly seen as new forms of organising. However, we have limited understanding of how governance emerges in an online community. Prior literature either focuses on governance as a dynamic process-oriented view or as static comparative analysis, in contexts where the online community is mature and well established. This paper therefore seeks to explore how governance evolves throughout the history of an online community, from an embryonic stage, through the emergence stage to the establishe stage. In the context of an online community built around a GitHub-hosted project called GitPoint, we draw on the concept of capability to carry out a theoretical narrative of interactions between individual members that are conducted across social networks, including Twitter and Gitter. Based on this narrative, the paper offers insights into the emergence of governance in an online community and makes key contributions to the literature on governance in such communities

StoryChat: Designing a Narrative-Based Viewer Participation Tool for Live Streaming Chatrooms

Live streaming platforms and existing viewer participation tools enable users to interact and engage with an online community, but the anonymity and scale of chat usually result in the spread of negative comments. However, only a few existing moderation tools investigate the influence of proactive moderation on viewers' engagement and prosocial behavior. To address this, we developed StoryChat, a narrative-based viewer participation tool that utilizes a dynamic graphical plot to reflect chatroom negativity. We crafted the narrative through a viewer-centered (N=65) iterative design process and evaluated the tool with 48 experienced viewers in a deployment study. We discovered that StoryChat encouraged viewers to contribute prosocial comments, increased viewer engagement, and fostered viewers' sense of community. Viewers reported a closer connection between streamers and other viewers because of the narrative design, suggesting that narrative-based viewer engagement tools have the potential to encourage community engagement and prosocial behaviors

VCU-UNITE: Identifying Recognition Mechanisms for University-Community Engagement

The aims of the project were to determine what process would be appropriate to recognize significant contributions of university and community partners to joint community engagement projects. Our view was that several different award ceremonies exist in VCU, none of which are well attended and suggesting that this form of recognition may not be a high priority for participants. Thus, we sought to determine the awareness and extent of involvement of VCU faculty, staff and students in community engagement projects, and to find out what format of recognition process would be appealing to both university and community participants. We gathered this information through surveys and focus groups, analyzed the data and determined that university and community partners had differing views on what types of recognition would be desirous. Next, we designed a web portal through which nominations could be made by members of the university and by the community. We propose a streamlined nomination and online review process, leading to a quarterly award consisting of a letter of thanks from the Division of Community Engagement, and a photograph and narrative placed on the VCU website. Recipients of quarterly awards would automatically compete for an annual award, such as P&T credit or additional community leave time (university), or a scholarship, a plaque, or recognition at a VCU event (community)

Resisting disconnection : an exploratory study of transgender adults\u27 experiences of community support and resilience

This qualitative study collected narrative data from transgender adults about their experiences of community support from other transgender individuals and about their experience of their own resilience. Due to previous research findings about the marginalization of transgender populations, particular attention was paid to narrative data that explicitly suggest structural oppression. Narrative data were collected from two samples drawn from adult transgender populations. One sample (N=12) participated in hour-long semi-structured individual interviews (Interview Sample [IS]). Another sample (N=4) participated in a Focus Group [FGS]) conducted at a transgender conference in the northeast. The major findings that emerged from participants’ reports of their experiences of community support from other transgender individuals included: connecting online and investing in community knowledge & alternative economies. The experience of reciprocity or mutuality emerged as a key finding from the IS participants’ reports of their own resilience. An important theme that emerged from the FGS was the importance of everyday transgender role models. Overall, this research suggests transgender individuals experience an association between their own resilience and the support of other members of the trans community. One divergent—though salient—theme from the data is that the transgender community may perpetuate the “trans enough” narrative

How do entrepreneurs learn and engage in an online community-of-practice? A case study approach

This paper investigates the ways in which entrepreneurs use communities of practice (CoPs) to express themselves, using narrative theory and rhetorical analysis, to gain insight into an electronic social network medium, namely, YoungEntrepreneur.com. In particular, the study focuses on CoPs themes, including why entrepreneurs engage in CoPs, what role the moderators and resident entrepreneurs can play in managing online CoPs, on communication rituals of the knowledge sharing through interactivity, and on ‘how to develop an intervention’ to maintain and stimulate entrepreneurs for engaging in an online community. Findings reveal that the topic title plays a major role in attracting people. Successful topics with successful conclusions (in terms of the original query that was answered) will not necessarily get high responses and vice versa. It is observed that the domain expert does not play a big role in keeping the discussion going. Finally, the study also discovered that entrepreneurs like to communicate in a story telling genre. A comprehensive set of engagement measurement tools are introduced to effectively measure the engagement in a virtual CoP, along with a classification to define and categorise discourse of messages in terms of content and context, which allow practitioners to understand the effectiveness of a social networking site

How to Ask for a Favor: A Case Study on the Success of Altruistic Requests

Requests are at the core of many social media systems such as question & answer sites and online philanthropy communities. While the success of such requests is critical to the success of the community, the factors that lead community members to satisfy a request are largely unknown. Success of a request depends on factors like who is asking, how they are asking, when are they asking, and most critically what is being requested, ranging from small favors to substantial monetary donations. We present a case study of altruistic requests in an online community where all requests ask for the very same contribution and do not offer anything tangible in return, allowing us to disentangle what is requested from textual and social factors. Drawing from social psychology literature, we extract high-level social features from text that operationalize social relations between recipient and donor and demonstrate that these extracted relations are predictive of success. More specifically, we find that clearly communicating need through the narrative is essential and that that linguistic indications of gratitude, evidentiality, and generalized reciprocity, as well as high status of the asker further increase the likelihood of success. Building on this understanding, we develop a model that can predict the success of unseen requests, significantly improving over several baselines. We link these findings to research in psychology on helping behavior, providing a basis for further analysis of success in social media systems.Comment: To appear at ICWSM 2014. 10pp, 3 fig. Data and other info available at http://www.mpi-sws.org/~cristian/How_to_Ask_for_a_Favor.htm

Entrepreneurial Marketing in Online Home-Based Businesses: Narratives From Immigrant Entrepreneurs

Although the formation of an online home-based business may be a relatively simple and low-cost endeavor, entrepreneurial marketing researchers suggest that immigrant entrepreneurs must access appropriate resources to effectively market an online business for breakout from low-growth, ethnic enclave markets. The purpose of this qualitative narrative inquiry study was to explore the entrepreneurial marketing experiences of immigrant entrepreneurs in the United States operating online home-based businesses, and the implications of these experiences for supporting breakout from traditionally restricted markets. To address this gap, a narrative inquiry method was used to collect data from immigrant entrepreneurs. This study was framed by 2 key concepts focused on immigrant entrepreneurs in operating online businesses: Kloosterman\u27s concept of postindustrial opportunities for immigrant entrepreneurs and Anwar and Daniel\u27s concept of entrepreneurial marketing in online home-based businesses. Data was gathered using 6 face-to-face unstructured interviews and analyzed using thematic analysis and a critical events analysis approach. Five conceptual categories were revealed for answering the research question. The findings of the research showed that that online home-based business strategies can mitigate gender, racial, or social biases given strong family support and leveraging social capital, social networks, relationships, or ethnic community support. Results gleaned from this narrative study may help to promote social change by revealing to entrepreneurship educators and policymakers the challenges with which immigrants who own online home-based businesses must contend

Fluid leadership in a multi-user virtual environment educational project with teenagers: Schome Park

This paper examines leadership practices in a virtual community, the Schome Park project. Schome Park, based at the Open University, UK, was the first European closed (i.e. protected) island in Teen Second Life, a multi-user 3D virtual environment. This fully realised, complex interactive 3D environment has no imposed narrative and offers significant engagement for educational projects. The Schome (‘not school not home’) third space community – i.e. not placed in the first space of home or second space of work/school (Oldenburg, 1989) - was set up with the explicit aim of challenging the instructional models and pedagogic practices of the formal, state educational system. In this disembodied environment identities, represented in the virtual world by personalised avatars, possess usefully ambivalent valences. Often adults will join ‘inworld’ educational events organised and delivered by the younger members of the community. Schome makes flexible use of a wiki (collaboratively designed website), asynchronous discussion fora and other communicative media to support learning processes and enhance the development of a physically distanced yet authentic learning community. The authors propose that the community design in these new spaces created an opportunity for leaders to emerge regardless of contextual hierarchy and to forge a developing culture. The paper makes use of evidence from varied datasets to examine manifestations of leadership in the community and issues arising. Young people have been engaged in proposing, planning, executing and reflecting on teaching and learning and governance without deference to adults. Our analysis contributes to understandings of the development of leadership within carefully designed educational online communities and some of the challenges involved for adults in facilitating an appropriately supportive environment for young people. While aware that this innovative experiment continues to face many challenges, we propose that the design of the project offers much to encourage an approach to education in which collaborative, situated engagement in learning and teaching is perceived as a more fruitful model for the twenty-first century than reproduction of traditional hierarchies of teachers and the taught of conventional classrooms