WAx: an integrated conceptual framework for the analysis of cyber-socio-technical systems

Modern work domains are constituted by an intertwined set of social and technical actors with different, often conflicting, functional purposes. These agents act jointly to ensure system's functioning under both expected and unexpected working conditions. Considering the increasing digitalization and automation of work processes, socio-technical systems are progressively including interconnected cyber technical artefacts, thus becoming cyber-socio-technical systems (CSTSs). Adopting a natural science perspective, this paper aims to explore knowledge creation and knowledge conversion within CSTSs, as rooted in an in-depth analysis of work practices and work contexts. The paper proposes a conceptual framework which unveils the relationships between different work representations, i.e. relying on Work-As-Imagined, Work-As-Done, Work-As-Disclosed, Work-As-Observed, intended as knowledge entities generated by different agents, i.e. sharp-end operators, blunt-end operators, and analysts. The recursive and fractal nature of the proposed WAx (Work-As-x) framework ensures its adaptability for different granularity levels of analysis, fostering the understanding, modeling, and analysis of work practices, while abandoning reductionist and over-simplistic approaches

Managing Evolving Business Workflows through the Capture of Descriptive Information

Business systems these days need to be agile to address the needs of a changing world. In particular the discipline of Enterprise Application Integration requires business process management to be highly reconfigurable with the ability to support dynamic workflows, inter-application integration and process reconfiguration. Basing EAI systems on model-resident or on a so-called description-driven approach enables aspects of flexibility, distribution, system evolution and integration to be addressed in a domain-independent manner. Such a system called CRISTAL is described in this paper with particular emphasis on its application to EAI problem domains. A practical example of the CRISTAL technology in the domain of manufacturing systems, called Agilium, is described to demonstrate the principles of model-driven system evolution and integration. The approach is compared to other model-driven development approaches such as the Model-Driven Architecture of the OMG and so-called Adaptive Object Models.Comment: 12 pages, 4 figures. Presented at the eCOMO'2003 4th Int. Workshop on Conceptual Modeling Approaches for e-Busines

Knowledge-centric autonomic systems

Autonomic computing revolutionised the commonplace understanding of proactiveness in the digital world by introducing self-managing systems. Built on top of IBM’s structural and functional recommendations for implementing intelligent control, autonomic systems are meant to pursue high level goals, while adequately responding to changes in the environment, with a minimum amount of human intervention. One of the lead challenges related to implementing this type of behaviour in practical situations stems from the way autonomic systems manage their inner representation of the world. Specifically, all the components involved in the control loop have shared access to the system’s knowledge, which, for a seamless cooperation, needs to be kept consistent at all times.A possible solution lies with another popular technology of the 21st century, the Semantic Web,and the knowledge representation media it fosters, ontologies. These formal yet flexible descriptions of the problem domain are equipped with reasoners, inference tools that, among other functions, check knowledge consistency. The immediate application of reasoners in an autonomic context is to ensure that all components share and operate on a logically correct and coherent “view” of the world. At the same time, ontology change management is a difficult task to complete with semantic technologies alone, especially if little to no human supervision is available. This invites the idea of delegating change management to an autonomic manager, as the intelligent control loop it implements is engineered specifically for that purpose.Despite the inherent compatibility between autonomic computing and semantic technologies,their integration is non-trivial and insufficiently investigated in the literature. This gap represents the main motivation for this thesis. Moreover, existing attempts at provisioning autonomic architectures with semantic engines represent bespoke solutions for specific problems (load balancing in autonomic networking, deconflicting high level policies, informing the process of correlating diverse enterprise data are just a few examples). The main drawback of these efforts is that they only provide limited scope for reuse and cross-domain analysis (design guidelines, useful architectural models that would scale well across different applications and modular components that could be integrated in other systems seem to be poorly represented). This work proposes KAS (Knowledge-centric Autonomic System), a hybrid architecture combining semantic tools such as: • an ontology to capture domain knowledge,• a reasoner to maintain domain knowledge consistent as well as infer new knowledge, • a semantic querying engine,• a tool for semantic annotation analysis with a customised autonomic control loop featuring: • a novel algorithm for extracting knowledge authored by the domain expert, • “software sensors” to monitor user requests and environment changes, • a new algorithm for analysing the monitored changes, matching them against known patterns and producing plans for taking the necessary actions, • “software effectors” to implement the planned changes and modify the ontology accordingly. The purpose of KAS is to act as a blueprint for the implementation of autonomic systems harvesting semantic power to improve self-management. To this end, two KAS instances were built and deployed in two different problem domains, namely self-adaptive document rendering and autonomic decision2support for career management. The former case study is intended as a desktop application, whereas the latter is a large scale, web-based system built to capture and manage knowledge sourced by an entire (relevant) community. The two problems are representative for their own application classes –namely desktop tools required to respond in real time and, respectively, online decision support platforms expected to process large volumes of data undergoing continuous transformation – therefore, they were selected to demonstrate the cross-domain applicability (that state of the art approaches tend to lack) of the proposed architecture. Moreover, analysing KAS behaviour in these two applications enabled the distillation of design guidelines and of lessons learnt from practical implementation experience while building on and adapting state of the art tools and methodologies from both fields.KAS is described and analysed from design through to implementation. The design is evaluated using ATAM (Architecture Trade off Analysis Method) whereas the performance of the two practical realisations is measured both globally as well as deconstructed in an attempt to isolate the impact of each autonomic and semantic component. This last type of evaluation employs state of the art metrics for each of the two domains. The experimental findings show that both instances of the proposed hybrid architecture successfully meet the prescribed high-level goals and that the semantic components have a positive influence on the system’s autonomic behaviour

A Framework for Formal Modeling and Analysis of Organizations

A new, formal, role-based, framework for modeling and analyzing both real world and artificial organizations is introduced. It exploits static and dynamic properties of the organizational model and includes the (frequently ignored) environment. The transition is described from a generic framework of an organization to its deployed model and to the actual agent allocation. For verification and validation of the proposed model, a set of dedicated techniques is introduced. Moreover, where most computational models can handle only two or three layered organizational structures, our framework can handle any arbitrary number of organizational layers. Henceforth, real-world organizations can be modeled and analyzed, as illustrated by a case study, within the DEAL project line. © Springer Science+Business Media, LLC 2007

Logic-based Technologies for Multi-agent Systems: A Systematic Literature Review

Precisely when the success of artificial intelligence (AI) sub-symbolic techniques makes them be identified with the whole AI by many non-computerscientists and non-technical media, symbolic approaches are getting more and more attention as those that could make AI amenable to human understanding. Given the recurring cycles in the AI history, we expect that a revamp of technologies often tagged as “classical AI” – in particular, logic-based ones will take place in the next few years. On the other hand, agents and multi-agent systems (MAS) have been at the core of the design of intelligent systems since their very beginning, and their long-term connection with logic-based technologies, which characterised their early days, might open new ways to engineer explainable intelligent systems. This is why understanding the current status of logic-based technologies for MAS is nowadays of paramount importance. Accordingly, this paper aims at providing a comprehensive view of those technologies by making them the subject of a systematic literature review (SLR). The resulting technologies are discussed and evaluated from two different perspectives: the MAS and the logic-based ones

Engineering Self-Adaptive Collective Processes for Cyber-Physical Ecosystems

The pervasiveness of computing and networking is creating significant opportunities for building valuable socio-technical systems. However, the scale, density, heterogeneity, interdependence, and QoS constraints of many target systems pose severe operational and engineering challenges. Beyond individual smart devices, cyber-physical collectives can provide services or solve complex problems by leveraging a “system effect” while coordinating and adapting to context or environment change. Understanding and building systems exhibiting collective intelligence and autonomic capabilities represent a prominent research goal, partly covered, e.g., by the field of collective adaptive systems. Therefore, drawing inspiration from and building on the long-time research activity on coordination, multi-agent systems, autonomic/self-* systems, spatial computing, and especially on the recent aggregate computing paradigm, this thesis investigates concepts, methods, and tools for the engineering of possibly large-scale, heterogeneous ensembles of situated components that should be able to operate, adapt and self-organise in a decentralised fashion. The primary contribution of this thesis consists of four main parts. First, we define and implement an aggregate programming language (ScaFi), internal to the mainstream Scala programming language, for describing collective adaptive behaviour, based on field calculi. Second, we conceive of a “dynamic collective computation” abstraction, also called aggregate process, formalised by an extension to the field calculus, and implemented in ScaFi. Third, we characterise and provide a proof-of-concept implementation of a middleware for aggregate computing that enables the development of aggregate systems according to multiple architectural styles. Fourth, we apply and evaluate aggregate computing techniques to edge computing scenarios, and characterise a design pattern, called Self-organising Coordination Regions (SCR), that supports adjustable, decentralised decision-making and activity in dynamic environments.Con lo sviluppo di informatica e intelligenza artificiale, la diffusione pervasiva di device computazionali e la crescente interconnessione tra elementi fisici e digitali, emergono innumerevoli opportunità per la costruzione di sistemi socio-tecnici di nuova generazione. Tuttavia, l'ingegneria di tali sistemi presenta notevoli sfide, data la loro complessità—si pensi ai livelli, scale, eterogeneità, e interdipendenze coinvolti. Oltre a dispositivi smart individuali, collettivi cyber-fisici possono fornire servizi o risolvere problemi complessi con un “effetto sistema” che emerge dalla coordinazione e l'adattamento di componenti fra loro, l'ambiente e il contesto. Comprendere e costruire sistemi in grado di esibire intelligenza collettiva e capacità autonomiche è un importante problema di ricerca studiato, ad esempio, nel campo dei sistemi collettivi adattativi. Perciò, traendo ispirazione e partendo dall'attività di ricerca su coordinazione, sistemi multiagente e self-*, modelli di computazione spazio-temporali e, specialmente, sul recente paradigma di programmazione aggregata, questa tesi tratta concetti, metodi, e strumenti per l'ingegneria di ensemble di elementi situati eterogenei che devono essere in grado di lavorare, adattarsi, e auto-organizzarsi in modo decentralizzato. Il contributo di questa tesi consiste in quattro parti principali. In primo luogo, viene definito e implementato un linguaggio di programmazione aggregata (ScaFi), interno al linguaggio Scala, per descrivere comportamenti collettivi e adattativi secondo l'approccio dei campi computazionali. In secondo luogo, si propone e caratterizza l'astrazione di processo aggregato per rappresentare computazioni collettive dinamiche concorrenti, formalizzata come estensione al field calculus e implementata in ScaFi. Inoltre, si analizza e implementa un prototipo di middleware per sistemi aggregati, in grado di supportare più stili architetturali. Infine, si applicano e valutano tecniche di programmazione aggregata in scenari di edge computing, e si propone un pattern, Self-Organising Coordination Regions, per supportare, in modo decentralizzato, attività decisionali e di regolazione in ambienti dinamici