Implementing SaaS Solution for CRM

Greatest innovations in virtualization and distributed computing have accelerated interest in cloud computing (IaaS, PaaS, SaaS, aso). This paper presents the SaaS prototype for Customer Relationship Management of a real estate company. Starting from several approaches of e-marketing and SaaS features and architectures, we adopted a model for a CRM solution using SaaS Level 2 architecture and distributed database. Based on the system objective, functionality, we developed a modular solution for solve CRM and e-marketing targets in real estate companies.E-Marketing, SaaS Architecture, Modular Development

Evolving multi-tenant SaaS cloud applications using model-driven engineering

Cloud computing promotes multi-tenancy for efficient resource utilization by sharing hardware and software infrastructure among multiple clients. Multi-tenant applications running on a cloud infrastructure are provided to clients as Software-as-a-Service (SaaS) over the network. Despite its benefits, multi-tenancy introduces additional challenges, such as p artitioning, extensibility, and customizability during the application development. Over time, after the application deployment, new requirements of clients and changes in business environment result application evolution. As the application evolves, its complexity also increases. In multi-tenancy, evolution demanded by individual clients should not affect availability , security , and performance of the application for other clients. Thus, the multi- tenancy concerns add more complexity by causing variability in design decisions. Managing this complexity requires adequate approaches and tools. In this paper, we propose modeling techniques from software product lines (SPL) and model-driven engineering (MDE) to manage variability and support evolution of multi-tenant applications and their requirements. Specifically, SPL was ap p lied to define technological and concep tual variabilities during the application design, where MDE was suggested to manage these variabilities. We also present a process of how MDE can address evolution of multi-tenant applications using variability models

Toward Customizable Multi-tenant SaaS Applications

abstract: Nowadays, Computing is so pervasive that it has become indeed the 5th utility (after water, electricity, gas, telephony) as Leonard Kleinrock once envisioned. Evolved from utility computing, cloud computing has emerged as a computing infrastructure that enables rapid delivery of computing resources as a utility in a dynamically scalable, virtualized manner. However, the current industrial cloud computing implementations promote segregation among different cloud providers, which leads to user lockdown because of prohibitive migration cost. On the other hand, Service-Orented Computing (SOC) including service-oriented architecture (SOA) and Web Services (WS) promote standardization and openness with its enabling standards and communication protocols. This thesis proposes a Service-Oriented Cloud Computing Architecture by combining the best attributes of the two paradigms to promote an open, interoperable environment for cloud computing development. Mutil-tenancy SaaS applicantions built on top of SOCCA have more flexibility and are not locked down by a certain platform. Tenants residing on a multi-tenant application appear to be the sole owner of the application and not aware of the existence of others. A multi-tenant SaaS application accommodates each tenant’s unique requirements by allowing tenant-level customization. A complex SaaS application that supports hundreds, even thousands of tenants could have hundreds of customization points with each of them providing multiple options, and this could result in a huge number of ways to customize the application. This dissertation also proposes innovative customization approaches, which studies similar tenants’ customization choices and each individual users behaviors, then provides guided semi-automated customization process for the future tenants. A semi-automated customization process could enable tenants to quickly implement the customization that best suits their business needs.Dissertation/ThesisDoctoral Dissertation Computer Science 201

Cloud based testing of business applications and web services

This paper deals with testing of applications based on the principles of cloud computing. It is aimed to describe options of testing business software in clouds (cloud testing). It identifies the needs for cloud testing tools including multi-layer testing; service level agreement (SLA) based testing, large scale simulation, and on-demand test environment. In a cloud-based model, ICT services are distributed and accessed over networks such as intranet or internet, which offer large data centers deliver on demand, resources as a service, eliminating the need for investments in specific hardware, software, or on data center infrastructure. Businesses can apply those new technologies in the contest of intellectual capital management to lower the cost and increase competitiveness and also earnings. Based on comparison of the testing tools and techniques, the paper further investigates future trend of cloud based testing tools research and development. It is also important to say that this comparison and classification of testing tools describes a new area and it has not yet been done

Cloud Security : A Review of Recent Threats and Solution Models

The most significant barrier to the wide adoption of cloud services has been attributed to perceived cloud insecurity (Smitha, Anna and Dan, 2012). In an attempt to review this subject, this paper will explore some of the major security threats to the cloud and the security models employed in tackling them. Access control violations, message integrity violations, data leakages, inability to guarantee complete data deletion, code injection, malwares and lack of expertise in cloud technology rank the major threats. The European Union invested €3m in City University London to research into the certification of Cloud security services. This and more recent developments are significant in addressing increasing public concerns regarding the confidentiality, integrity and privacy of data held in cloud environments. Some of the current cloud security models adopted in addressing cloud security threats were – Encryption of all data at storage and during transmission. The Cisco IronPort S-Series web security appliance was among security solutions to solve cloud access control issues. 2-factor Authentication with RSA SecurID and close monitoring appeared to be the most popular solutions to authentication and access control issues in the cloud. Database Active Monitoring, File Active Monitoring, URL Filters and Data Loss Prevention were solutions for detecting and preventing unauthorised data migration into and within clouds. There is yet no guarantee for a complete deletion of data by cloud providers on client requests however; FADE may be a solution (Yang et al., 2012)

Smart Ontology Framework for Multi-Tenant Cloud Architecture

The exponential growth of data complexity in an era marked by the rapid expansion of the computer environment has led to an increase in the demand for scalable and effective systems. The crucial stage of data management, which acts as a vital conduit for accelerating the processing of enormous amounts of data, is at the centre of this paradigm. Scientific workflows must be coordinated in order to orchestrate the management of large datasets within this complex ecosystem. These workflows differ from generic workflows in that they involve a complex interplay of scheduling, algorithms, data flow, processes, operational protocols, and a focused attention on data-intensive systems. Software as a Service's (SaaS) distinctive feature of multi-tenancy is inextricably related to the growth of the industry. In this complex fabric, the investigation of scientific processes reveals a mutually beneficial relationship with the multi-tenant cloud orchestration environment, revealing a realm that goes beyond simple control and data propagation. It opens a fresh path for system development and makes service delivery's previously hidden facets visible. This study pioneers an exploration into a thorough framework for scientific operations within the context of multi-tenant cloud orchestration. Semantics-based workflows, which leverage semantics to help users manage the complexities of data orchestration, form the basis of this paradigm. In addition, policy-based processes provide another level of intricacy, giving users a flexible way to manoeuvre the complex environment of multi-tenancy, orchestration, and service identification. The study focuses on the fundamentals of orchestrating scientific workflows in a multi-tenant cloud environment, where the creative, scalable, and effective composition results from the harmonious integration of data and semantics under the guidance of rules