Staffing to Maximize Profit for Call Centers with Impatient and Repeat-Calling Customers

Motivated by call center practice, we study the optimal staffing of many-server queues with impatient and repeat-calling customers. A call center is modeled as an M/M/s+M queue, which is developed to a behavioral queuing model in which customers come and go based on their satisfaction with waiting time. We explicitly take into account customer repeat behavior, which implies that satisfied customers might return and have an impact on the arrival rate. Optimality is defined as the number of agents that maximize revenues net of staffing costs, and we account for the characteristic that revenues are a direct function of staffing. Finally, we use numerical experiments to make certain comparisons with traditional models that do not consider customer repeat behavior. Furthermore, we indicate how managers might allocate staffing optimally with various customer behavior mechanisms

Regression Models for Market-Shares

On the background of a data set of weekly sales and prices for three brands of coffee, this paper discusses various regression models and their relation to the multiplicative competitive-interaction model (the MCI model, see Cooper 1988, 1993) for market-shares. Emphasis is put on the interpretation of the parameters in relation to models for the total sales based on discrete choice models. Key words and phrases. MCI model, discrete choice model, market-shares, price elasitcity, regression model

Robotic workcell analysis and object level programming

For many years robots have been programmed at manipulator or joint level without any real thought to the implementation of sensing until errors occur during program execution. For the control of complex, or multiple robot workcells, programming must be carried out at a higher level, taking into account the possibility of error occurrence. This requires the integration of decision information based on sensory data.Aspects of robotic workcell control are explored during this work with the object of integrating the results of sensor outputs to facilitate error recovery for the purposes of achieving completely autonomous operation.Network theory is used for the development of analysis techniques based on stochastic data. Object level programming is implemented using Markov chain theory to provide fully sensor integrated robot workcell control

Message-driven dynamics

Thesis (Ph. D.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 1997.Includes bibliographical references (p. 251-260).by Richard Anton Lethin.Ph.D

Coordination and Self-Adaptive Communication Primitives for Low-Power Wireless Networks

The Internet of Things (IoT) is a recent trend where objects are augmented with computing and communication capabilities, often via low-power wireless radios. The Internet of Things is an enabler for a connected and more sustainable modern society: smart grids are deployed to improve energy production and consumption, wireless monitoring systems allow smart factories to detect faults early and reduce waste, while connected vehicles coordinate on the road to ensure our safety and save fuel. Many recent IoT applications have stringent requirements for their wireless communication substrate: devices must cooperate and coordinate, must perform efficiently under varying and sometimes extreme environments, while strict deadlines must be met. Current distributed coordination algorithms have high overheads and are unfit to meet the requirements of today\u27s wireless applications, while current wireless protocols are often best-effort and lack the guarantees provided by well-studied coordination solutions. Further, many communication primitives available today lack the ability to adapt to dynamic environments, and are often tuned during their design phase to reach a target performance, rather than be continuously updated at runtime to adapt to reality.In this thesis, we study the problem of efficient and low-latency consensus in the context of low-power wireless networks, where communication is unreliable and nodes can fail, and we investigate the design of a self-adaptive wireless stack, where the communication substrate is able to adapt to changes to its environment. We propose three new communication primitives: Wireless Paxos brings fault-tolerant consensus to low-power wireless networking, STARC is a middleware for safe vehicular coordination at intersections, while Dimmer builds on reinforcement learning to provide adaptivity to low-power wireless networks. We evaluate in-depth each primitive on testbed deployments and we provide an open-source implementation to enable their use and improvement by the community

Integrated shared-memory and message-passing communication in the Alewife multiprocessor

Thesis (Ph. D.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 1998.Includes bibliographical references (p. 237-246) and index.by John David Kubiatowicz.Ph.D

Dynamical Systems

Complex systems are pervasive in many areas of science integrated in our daily lives. Examples include financial markets, highway transportation networks, telecommunication networks, world and country economies, social networks, immunological systems, living organisms, computational systems and electrical and mechanical structures. Complex systems are often composed of a large number of interconnected and interacting entities, exhibiting much richer global scale dynamics than the properties and behavior of individual entities. Complex systems are studied in many areas of natural sciences, social sciences, engineering and mathematical sciences. This special issue therefore intends to contribute towards the dissemination of the multifaceted concepts in accepted use by the scientific community. We hope readers enjoy this pertinent selection of papers which represents relevant examples of the state of the art in present day research. [...

A Comprehensive Survey on Particle Swarm Optimization Algorithm and Its Applications

Particle swarm optimization (PSO) is a heuristic global optimization method, proposed originally by Kennedy and Eberhart in 1995. It is now one of the most commonly used optimization techniques. This survey presented a comprehensive investigation of PSO. On one hand, we provided advances with PSO, including its modifications (including quantum-behaved PSO, bare-bones PSO, chaotic PSO, and fuzzy PSO), population topology (as fully connected, von Neumann, ring, star, random, etc.), hybridization (with genetic algorithm, simulated annealing, Tabu search, artificial immune system, ant colony algorithm, artificial bee colony, differential evolution, harmonic search, and biogeography-based optimization), extensions (to multiobjective, constrained, discrete, and binary optimization), theoretical analysis (parameter selection and tuning, and convergence analysis), and parallel implementation (in multicore, multiprocessor, GPU, and cloud computing forms). On the other hand, we offered a survey on applications of PSO to the following eight fields: electrical and electronic engineering, automation control systems, communication theory, operations research, mechanical engineering, fuel and energy, medicine, chemistry, and biology. It is hoped that this survey would be beneficial for the researchers studying PSO algorithms

Benelux meeting on systems and control, 23rd, March 17-19, 2004, Helvoirt, The Netherlands

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