DEVELOPMENT POLICY OF SUSTAINABLE LIFE COMMUNITY IN CENTRAL JAVA TOURISM VILLAGE, INDONESIA

Urban society with high mobility prefer to visit tourist attractions to enjoy the natural tourist attraction. One of the tourist villages developed enough in Boyolali district is Samiran Tourism Village. This Tourism Village located in Selo, between the slopes of Mount Merapi and Merbabu. This study aims to determine the pattern of community change with the village of Samiran into a tourist village, the level of visitor satisfaction, and village tour manager. This research used survey method to visitor / village tour manager and proportional stratified random sampling technique with sampling of linkage research approach at Samiran tourism village were ask for participation of visitor / village tour manager to assess service organization and to assess service quality between visitor and manager. This study were found that quality of service in Samiran tourist village is given able to increase customer / visitor satisfaction as well as to increase income from society that support the existence of tourist village in sustainable development. Key: tourism village, pattern of community change, sustainable development

Service quality perception and customers’ satisfaction in internet banking service: a case study of public and private sector banks

Present research is based on empirical evidences collected through the customers’ survey regarding to the customers perception in internet banking services provided by public and private sector banks. It is efforts to examine the relationship between the demographics and customers’ satisfaction in internet banking, relationship between service quality and customers’ satisfaction as well as satisfaction in internet banking service provided by the public sector bank private sector banks. Present research shows that, demographics of the customers’ are one of the most important factors which influence using internet banking services. Overall results show that highly educated, a person who are employees, businessmen and belongs to higher income group and younger group are using this service, however, remaining customers are not using this services. Results also show that overall satisfaction of employees, businessmen and professionals are higher in internet banking service. There is significant difference in the customers’ perception in internet banking services provided by the public and privates sector banks. Private sector banks are providing better service quality of internet banking than service provided by the public sector banks. Therefore, public sector banks should improve their internet banking services according to the expectations of their customers.Service Quality; Perception; Customers’ Satisfaction;Internet Banking Service

Factors affecting on customers’ satisfaction an empirical investigation of ATM service

The present empirical study focuses on identifying key factors that have influences customers satisfaction in ATM service provided by public and private sector banks. For the purpose of the study primary data were collected using schedule and collected data from March to November 2010. Results of factor analysis, correlation and regression analysis show that a cost effectiveness, easy to use and security and responsiveness in ATM service were most important factors in customer satisfaction.E-service Quality, ATM, Customer Satisfaction, Cost Effectiveness

Methods and Methodology: COMP6049

Slides and exercises for class on methods and methodology to web science masters. Explores inter-disciplinarity and disciplinary difference

CUSTOMERS’ SATISFACTION IN ATM SERVICE: AN EMPIRICAL EVIDENCES FROM PUBLIC AND PRIVATE SECTOR BANKS IN INDIA

The aim of this paper was to provide a preliminary comparative investigation of the customer satisfaction in ATM service of public and private sector banks in India. For this investigation primary data was collected from 150 respondents of public and private sector banks through a structured questionnaire. Collected data was analyzed according to the objectives of the present research and result of the statistical analysis indicates that private sector banks are providing more satisfactory ATM service as compared to public sector banks. Empirical evidences indicates that customers perception about Efficiency, Security and Responsiveness, Cost Effectiveness, Problem Handling and Compensation and Contact service related to ATM service is low in both public and privates sector banks (ranging between 3.00 to 3.50). Therefore both types of banks should aware about these aspects of ATM service to enhance customers’ satisfaction.ATM, Service quality, Brand perception, Perceived value, Satisfaction, Public and Private Banks, India

Pengaruh Kepercayaan Pada Perusahaan Terhadap Behavioral Loyalty Melalui Komitmen Pemasaran Relasional Klien Jasa Transportasi Barang PT. Pelni Cabang Surabaya

The focus of this research is to analize the influence of trust upon behavioral loyalty with relational commitment as mediating variable. In this research, we trust were measured by reliability and integrity of PT. PELNI. Relational commitment were measured by resistance to change. On the other hand, behavioral loyalty were measured by brand preference and repeat purchase. Samples of the research are 25 companies that use PT. PELNI services in Surabaya. Data obtained from the research are analyzed by applying the SPSS program of 13.0. The SPSS program was used for executing staristical technique analysis, namely Linear Regression. The result of the research indicated that (1) trust significantly influence relational commitment (hypothesis is accepted); (2) relational commitment significantly influence behavioral loyalt (hypothesis is accepted)

Aesthetic Factors for High Value Chair Development

Abstract    This paper reports the findings of a research on factors influencing buying decisions of high value chairs and customer preference regarding forms, colors, and materials of the chairs.  Interviews and questionnaire survey methodologies were employed.  The result shows  that ‘design’ is the most important factor influencing buying decisions.  Quadrilateral shape with rounded edges is more favorable compared with other shapes.  Slim design with balanced dimensions is more popular than thick, sturdy design.  Light tone and fairly bright color is more preferable than darker ones.  The majority of customers prefer the colors that are familiar to them.  Wood is the most favorite structural material for the chairs while cotton is more popular than leather as a cover material.  The implications of such findings for high value chair design and development are discussed.Keywords: high value chair, chair design, industrial design, product attractiveness, aesthetic desig

Privacy Please: A Privacy Curriculum Taxonomy (PCT) For The Era Of Personal Intelligence

This paper extends forward thinking by information ethics and business education scholars to introduce a Privacy Curriculum Taxonomy (PCT) that repurposes business curricula around the emerging personal information privacy paradigm. The seminal challenge confronting business education leaders is to respond to the ontological paradigm shift from a physical society driven by material and monetary processes, towards a digital society driven by information supply and the growing demand for information privacy. The PCT is advanced as an initial framework for engaging business curriculum planners in the considerations required to repurpose existing disciplines around digital society information and privacy processes. After a current literature review, the PCT is developed using a foundational set of information assurance principles. The PCT is business discipline specific, to catalyze incubation and further development within and across functional areas

The effect of relational constructs on customer referrals and number of services purchases from a multi-service provider: Does age of a relationship matter?

The authors examine the effect of relational constructs (e.g., satisfaction, trust, and affective and calculative commitment) on customer referrals and the number of services purchased, as well as the moderating effect of age of the relationship on these relationships. The research reported, based on data obtained from a large sample of customers of an insurance company, combines archival and survey data. The results provide evidence that supports the moderating effect of relationship age on the relationship between satisfaction, affective and calculative commitment, and the number of services purchased

Internet of things and consumer engagement on retail: State-of-the-art and future directions

Purpose The growing complexity of consumer engagement (CE) due to the impact of Internet of things (IoT) has been attracting significant attention from both academics and industry practitioners especially in recent times. Hence, understanding this phenomenon remains very crucial to the body of knowledge. This study conducted a systematic review on IoT and CE with the aim of proposing future research opportunities using the TCCM model. Design/methodology/approach Extant literature studies were systematically examined by sourcing high ranking ABS journals from EBSCO, ScienceDirect and Emerald. A total of 58 articles were included in the final analysis of this research. Findings The analysis established the need to conduct more research on CE due to the impact of new technological implementation in retail. The results further suggest the need for extensive research across African countries and emerging markets to enable broader empirical generalizations of research outcomes. Using the TCCM framework, the authors indicated directions for future empirical research. Originality/value This study exposes the current trends in CE and IoT. The results and analysis are both compelling and verifiable, hence, establishing a firm base of reference for future research in related fields.info:eu-repo/semantics/acceptedVersio