Lessons Learned from Robotic Vacuum Cleaners Entering in the Home Ecosystem

This article considers the suitability of current robots designed to assist humans in accomplishing their daily domestic tasks. With several million units sold worldwide, robotic vacuum cleaners are currently the figurehead in this field. As such, we will use them to investigate the following key question: How does a service cleaning robot performs in a real household? One must consider not just how well a robot accomplishes its task, but also how well it integrates inside the user's space and perception. We took a holistic approach to addressing these topics by combining two studies in order to build a common ground. In the first of these studies, we analyzed a sample of seven robots to identify the influence of key technologies, like the navigation system, on technical performance. In the second study, we conducted an ethnographic study within nine households to identify users' needs. This innovative approach enables us to recommend a number of concrete improvements aimed at fulfilling users' needs by leveraging current technologies to reach new possibilities

What is broken? Expected lifetime, perception of brokenness and attitude towards maintenance and repair

This paper addresses the discrepancy between the expected and actual lifetimes of vacuum cleaners considering perceived ‘brokenness’ as a driver for replacement. Among electrical products, vacuum cleaners have a high rate of domestic ownership in the UK. They also embody large quantities of greenhouse gases which could be reduced by increasing their longevity and resource efficiency (Schreiber et al., 2012). A focus on energy efficiency has only shown limited or even negative results, therefore to meet recent European Union regulations on durability requirements a focus on product longevity is needed. Around one half of new vacuum cleaner purchasers replace one less than 5 years old, below the expected lifespan, with perceived breakage, poor performance and unreliability as the major reasons for replacement. Their relative simplicity could allow vacuum cleaners to last for significantly longer. The nature of the common causes of failure is known, including stretched cords or blockages, and WRAP has developed guidelines for product improvements. However, many working or repairable machines are disposed of because they are perceived to be ‘irremediably’ broken

The relationship between ideas about cleanliness and actions that affect product longevity

As Mary Douglas famously put it, ‘where there is dirt there is system’ (1991 (1966): 35). She was concerned particularly with the cultural systems that determine the ideas about dirt that motivate and constrain people’s actions with material objects. This paper assumes that such motivations and constraints may affect consumers’ willingness to keep or to dispose of their possessions, and therefore have an impact on product longevity. It reports on ongoing empirical research using product analysis, ethnographic interviews, a questionnaire and student design work into the possibility of increasing the longevity of vacuum cleaners by design interventions. Because its object of study is a cleaning product used in everyday cleaning practices, the research naturally connects with Douglas’ ideas as well as more recent work such as Dant 2003 that focuses on how people deal practically with the materiality of dirt, not determined by cultural categories. This paper builds on Vaussard et al.’s (2014) classification of individuals by their degree of concern for keeping their house clean, into ‘Spartan’, ‘Minimalistic’, ‘Caring’ and ‘Committed’ cleaners and their implications for vacuum cleaner replacement. Introducing a short history of concern about dirt since germ theory, it considers whether the desire for a more up to date/efficient/powerful/good looking/clean/shiny machine may accelerate replacement. It finally considers whether a design that ‘ages gracefully’ might have a longer life-span, either as a personal possession or as part of a service system

The joy of vacuuming? How the user experience affects vacuum cleaner longevity

An apparent reduction in the average lifetime of vacuum cleaners is explored in this paper in relation to their perceived usability and increasingly frequent product replacement. Motivations for product disposal combine perceived and real product failure with a perceived or real improved product offer. From an historical perspective, vacuum cleaners typify this pattern, continually offering a ‘cheaper and improved’ product. Vacuum cleaner manufacturers reinvigorate the sense of satisfaction and revulsion associated with extracting dirt from our homes through new performance focused product development. For example, increased motor power, filtration, bag-less machines and clear bin compartments have all acted as sales drivers, whilst cost effective materials and offshore and more efficient manufacturing have reduced purchase prices. The latter, cost-driven, processes can create machines that are more likely to be functionally and aesthetically damaged in use, reinforcing the trend for faster replacement. The market appears likely to continue to focus on improved user experience, with growth in market share for lighter weight cordless battery powered machines posing the risk of an increased environmental burden. Drawing from qualitative and quantitative research undertaken for a study for Defra, we explore the user’s relationship to the product, investigating the frustrations and joys of vacuum cleaner use and ownership. The findings illustrate that the revulsion and attraction of cleaning, as well as the tedium and satisfaction fostered by the product, have direct implications for vacuum cleaner longevity

2D Visual Place Recognition for Domestic Service Robots at Night

Domestic service robots such as lawn mowing and vacuum cleaning robots are the most numerous consumer robots in existence today. While early versions employed random exploration, recent systems fielded by most of the major manufacturers have utilized range-based and visual sensors and user-placed beacons to enable robots to map and localize. However, active range and visual sensing solutions have the disadvantages of being intrusive, expensive, or only providing a 1D scan of the environment, while the requirement for beacon placement imposes other practical limitations. In this paper we present a passive and potentially cheap vision-based solution to 2D localization at night that combines easily obtainable day-time maps with low resolution contrast-normalized image matching algorithms, image sequence-based matching in two-dimensions, place match interpolation and recent advances in conventional low light camera technology. In a range of experiments over a domestic lawn and in a lounge room, we demonstrate that the proposed approach enables 2D localization at night, and analyse the effect on performance of varying odometry noise levels, place match interpolation and sequence matching length. Finally we benchmark the new low light camera technology and show how it can enable robust place recognition even in an environment lit only by a moonless sky, raising the tantalizing possibility of being able to apply all conventional vision algorithms, even in the darkest of nights

Living With a Vacuum Cleaning Robot - A 6-month Ethnographic Study

Little is known about the usage, adoption process and long-term effects of domestic service robots in people’s homes. We investigated the usage, acceptance and process of adoption of a vacuum cleaning robot in nine households by means of a six month ethnographic study. Our major goals were to explore how the robot was used and integrated into daily practices, whether it was adopted in a durable way, and how it impacted its environment. We studied people’s perception of the robot and how it evolved over time, kept track of daily routines, the usage patterns of cleaning tools, and social activities related to the robot. We integrated our results in an existing framework for domestic robot adoption and outlined similarities and differences to it. Finally, we identified several factors that promote or hinder the process of adopting a domestic service robot and make suggestions to further improve human-robot interactions and the design of functional home robots toward long-term acceptance

Living with a Vacuum Cleaning Robot: A 6-month Ethnographic Study

Little is known about the usage, adoption process and long-term effects of domestic service robots in people's homes. We investigated the usage, acceptance and process of adoption of a vacuum cleaning robot in nine households by means of a six month ethnographic study. Our major goals were to explore how the robot was used and integrated into daily practices, whether it was adopted in a durable way, and how it impacted its environment. We studied people's perception of the robot and how it evolved over time, kept track of daily routines, the usage patterns of cleaning tools, and social activities related to the robot. We integrated our results in an existing framework for domestic robot adoption and outlined similarities and differences to it. Finally, we identified several factors that promote or hinder the process of adopting a domestic service robot and make suggestions to further improve human-robot interactions and the design of functional home robots toward long-term acceptanc