The Five Orders of Ignorance: Knowledge, Ignorance, and The Nature of Software

Software is not a product, it is a medium in which we store knowledge. As simple as this idea seems, the consequences of it are quite significant. If software is not a product, then software development is not a product of production activity, despite the common practice of managing it as such. Most organizations believe that job of software developers is to build a system that we then ship to a customer. It is not. The system we build and ship to the customer is actually the by-product of the real activity which is learning. Software development is the activity of acquiring certain kinds of knowledge. The software medium is simply the place we put the knowledge once we have acquired it. Acquiring knowledge can also be considered as the reduction of ignorance. This article makes some observations on the nature of software, the acquisition of knowledge, the reduction of ignorance, and how these activities play out in the software field. In doing so, it helps to explain some of the classic conundrums of software development

An agile information flow consolidator for delivery of quality software projects: technological perspective from a South African start-up

In today’s knowledge-based economy, modern organisations understand the importance of technology in their quest to be considered global leaders. South African markets like others worldwide are regularly flooded with the latest technology trends which can complicate the acquisition, use, management and maintenance of software. To achieve a competitive edge, companies tend to leverage agile methods with the best possible combination of innovative supporting tools as a key differentiator. Software technology firms are in this light faced with determining how to leverage technology and efficient development processes for them to consistently deliver quality software projects and solutions to their customer base. Previous studies have discussed the importance of software development processes from a project management perspective. African academia has immensely contributed in terms of software development and project management research which has focused on modern frameworks, methodologies as well as project management techniques. While the current research continues with this tradition by presenting the pertinence of modern agile methodologies, it additionally further describes modern agile development processes tailored in a sub-Saharan context. The study also aims novelty by showing how innovative sometimes disruptive technology tools can contribute to producing African software solutions to African problems. To this end, the thesis contains an experimental case study where a web portal is prototyped to assist firms with the management of agile project management and engineering related activities. Literature review, semi-structure interviews as well as direct observations from the industry use case are used as data sources. Underpinned by an Activity Theory analytical framework, the qualitative data is analysed by leveraging content and thematic oriented techniques. This study aims to contribute to software engineering as well as the information systems body of knowledge in general. The research hence ambitions to propose a practical framework to promote the delivery of quality software projects and products. For this thesis, such a framework was designed around an information system which helps organizations better manage agile project management and engineering related activities.Information SciencePh. D. (Information Systems

IDEF5 Ontology Description Capture Method: Concept Paper

The results of research towards an ontology capture method referred to as IDEF5 are presented. Viewed simply as the study of what exists in a domain, ontology is an activity that can be understood to be at work across the full range of human inquiry prompted by the persistent effort to understand the world in which it has found itself - and which it has helped to shape. In the contest of information management, ontology is the task of extracting the structure of a given engineering, manufacturing, business, or logistical domain and storing it in an usable representational medium. A key to effective integration is a system ontology that can be accessed and modified across domains and which captures common features of the overall system relevant to the goals of the disparate domains. If the focus is on information integration, then the strongest motivation for ontology comes from the need to support data sharing and function interoperability. In the correct architecture, an enterprise ontology base would allow th e construction of an integrated environment in which legacy systems appear to be open architecture integrated resources. If the focus is on system/software development, then support for the rapid acquisition of reliable systems is perhaps the strongest motivation for ontology. Finally, ontological analysis was demonstrated to be an effective first step in the construction of robust knowledge based systems

Outsourcing and acquisition models comparison related to IT supplier selection decision analysis

This paper presents a comparison of acquisition models related to decision analysis of IT supplier selection. The main standards are: Capability Maturity Model Integration for Acquisition (CMMI-ACQ), ISO / IEC 12207 Information Technology / Software Life Cycle Processes, IEEE 1062 Recommended Practice for Software Acquisition, the IT Infrastructure Library (ITIL) and the Project Management Body of Knowledge (PMBOK) guide. The objective of this paper is to compare the previous models to find the advantages and disadvantages of them for the future development of a decision model for IT supplier selection

The future of technology enhanced active learning – a roadmap

The notion of active learning refers to the active involvement of learner in the learning process, capturing ideas of learning-by-doing and the fact that active participation and knowledge construction leads to deeper and more sustained learning. Interactivity, in particular learnercontent interaction, is a central aspect of technology-enhanced active learning. In this roadmap, the pedagogical background is discussed, the essential dimensions of technology-enhanced active learning systems are outlined and the factors that are expected to influence these systems currently and in the future are identified. A central aim is to address this promising field from a best practices perspective, clarifying central issues and formulating an agenda for future developments in the form of a roadmap

A conceptual architecture for interactive educational multimedia

Learning is more than knowledge acquisition; it often involves the active participation of the learner in a variety of knowledge- and skills-based learning and training activities. Interactive multimedia technology can support the variety of interaction channels and languages required to facilitate interactive learning and teaching. A conceptual architecture for interactive educational multimedia can support the development of such multimedia systems. Such an architecture needs to embed multimedia technology into a coherent educational context. A framework based on an integrated interaction model is needed to capture learning and training activities in an online setting from an educational perspective, to describe them in the human-computer context, and to integrate them with mechanisms and principles of multimedia interaction

A diagnostic service tool using FMEA

The use of Failure Modes and Effects Analysis (FMEA) as the basis for a Diagnostic Service Tool (DST) is discussed in the context of Design for Service. Designers are assisted in developing diagnostic service tools early in the design process rather than this being a post-production activity. A system for computerised interactive FMEA generation from FMEA elements has been created by enhancing an existing object-oriented FMEA model to generate the FMEA elements and Diagnostic FMEA. The use of an object-oriented FMEA environment and FMEA object libraries promotes the reuse of information and increases data availability for diagnostic tool development. The Diagnostic Service Tool (DST) uses existing failure mode data to determine further characteristics of the failure of parts. The prototype software has been evaluated in a field service application using four automatic transmission problem cases. There was significant difference in repair times between the use of conventional repair manuals and DST. The research has demonstrated that the prototype software is successful in providing effective field service tools and suggests a method of providing feedback to the designer. In this way knowledge sharing between engineering and field service can be continuous and provide a significant improvement in product development. The approach has validity across many domains but has so far only been evaluated in the context of automotive systems and in particular automatic transmissions. Application in other areas would require substantial efforts in knowledge acquisition but the same general methods would be used

A tool-mediated cognitive apprenticeship approach for a computer engineering course

Teaching database engineers involves a variety of learning activities. A strong focus is on practical problems that go beyond the acquisition of knowledge. Skills and experience are equally important. We propose a virtual apprenticeship model for the knowledge- and skillsoriented Web-based education of database students. We adapt the classical cognitive apprenticeship theory to the Web context utilising scaffolding and activity theory. The choice of educational media and the forms of student interaction with the media are central success criteria

Software acquisition: a business strategy analysis

The paper argues that there are new insights to be gained from a strategic analysis of requirements engineering. The paper is motivated by a simple question: what does it take to be a world class software acquirer? The question has relevance for requirements engineers because for many organisations market pressures mean that software is commonly acquired rather than developed from scratch. The paper builds on the work of C. H. Fine (1998) who suggests that product, process and supply chain should be designed together, i.e., 3D concurrent engineering. Using a number of reference theories, it proposes a systematic way of carrying out 3D concurrent engineering. The paper concludes that the critical activity in supply chain design is the design of the distribution of skills and the nature of contract