AMCIS 2002 Panels and Workshops I: Human-Computer Interaction Research in the MIS Discipline

Human Computer Interaction (HCI)or Human Factors studies in MIS are concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts. This article describes the existence and importance of HCI research in the MIS discipline, its historical development, some of its characteristics, publication opportunities, and future research directions. It is believed that HCI is the subject of a strong research stream in MIS, and will continue to be strong in the foreseeable future. It is hoped that HCI studies can provide the evolution of the human centered technology development that enhances our work/job, our various needs, our organizations, our societies, and ourselves

The Role of Social CRM in Social Information Systems: Findings from Four Case Studies

Social Information Systems (SIS) are larger systems of open and voluntary collaboration between involved parties and based on Social Media. Recent research about SIS describes characteristics, constituting elements and research streams. However, detailed analysis about the effects and system design of SIS are still limited. This paper investigates the concept of SIS from the perspective of Customer Relationship Management (CRM). It illustrates similarities and differences between SIS and Social CRM implementations by drawing on existing research and the examination of four cases studies. The findings show benefits and requirements for the adoption of SIS in the field of CRM. On one hand, SIS provide new means for CRM by fostering the creation and nurturing of relationships between business and the market. On the other hand, for realizing these opportunities companies need to further integrate Social Media, CRM and Social CRM from an inside-out and outside-in perspective

Collaborative knowledge creation in electronic mail

With organisational work increasingly performed by the collaboration of distributed groups, an improved understanding is needed of the co-creation of knowledge in emerging virtual structures. We explore the potential of the ubiquitous organisational tool, electronic mail (e-mail), for supporting collaborative knowledge creation in such settings. This research draws on a case study of knowledge creation occurring in e-mail conversations in a large Australian university and adopts a discourse analysis research approach. We describe a model of collaborative knowledge creation derived from the study and identify a preliminary set of key factors for organisational knowledge tools and their use by groups to support collaborative knowledge creation. The paper also provides insights into the role of e-mail in collaborative knowledge creation, not only in facilitating this process, but in shaping a participatory, multi-perspective, team-based approach to knowledge building. Organisational implications arising from this type of knowledge creation are also discussed in the paper.<br /

Explaining Software as a Service Outsourcing: Economic and Social Considerations

Software as a service (SaaS) offers an innovative way to deliver software over the Internet to distributed organizations. While more and more SaaS providers are joining the market and competition among providers becomes more intense, we need to understand the considerations of potential clients. Built on transaction cost theory and social exchange theory, this study empirically investigates, with a national survey of IT/IS executives, the role of economic factors and the impact of social relationships on the economic factors in firms’ deciding to adopt SaaS. We found that cost savings are a critical consideration in SaaS and that social relationships exert a strong, positive direct impact on cost savings and positively moderate the impact of cost savings on SaaS. This paper expands our theoretical understanding of the SaaS phenomenon and provides some managerial insights

Composing Systemic Aspects into Component-Oriented DOC Middleware

The advent and maturation of component-based middleware frameworks have sim-plified the development of large-scale distributed applications by separating system devel-opment and configuration concerns into different aspects that can be specified and com-posed at various stages of the application development lifecycle. Conventional component middleware technologies, such as J2EE [73] and .NET [34], were designed to meet the quality of service (QoS) requirements of enterprise applications, which focus largely on scalability and reliability. Therefore, conventional component middleware specifications and implementations are not well suited for distributed real-time and embedded (DRE) ap-plications with more stringent QoS requirements, such as low latency/jitter, timeliness, and online fault recovery. In the DRE system development community, a new generation of enhanced commercial off-the-shelf (COTS) middleware, such as Real-time CORBA 1.0 (RT-CORBA)[39], is increasingly gaining acceptance as (1) the cost and time required to develop and verify DRE applications precludes developers from implementing complex DRE applications from scratch and (2) implementations of standard COTS middleware specifications mature and encompass key QoS properties needed by DRE systems. However, although COTS middleware standardizes mechanisms to configure and control underlying OS support for an application’s QoS requirements, it does not yet provide sufficient abstractions to separate QoS policy configurations such as real-time performance requirements, from application functionality. Developers are therefore forced to configure QoS policies in an ad hoc way, and the code to configure these policies is often scattered throughout and tangled with other parts of a DRE system. As a result, it is hard for developers to configure, validate, modify, and evolve complex DRE systems consistently. It is therefore necessary to create a new generation of QoS-enabled component middleware that provides more comprehensive support for addressing QoS-related concerns modularly, so that they can be introduced and configured as separate systemic aspects. By analyzing and identifying the limitations of applying conventional middleware technologies for DRE applications, this dissertation presents a new design and its associated techniques for enhancing conventional component-oriented middleware to provide programmability of DRE relevant real-time QoS concerns. This design is realized in an implementation of the standard CORBA Component Model (CCM) [38], called the Component-Integrated ACE ORB (CIAO). This dissertation also presents both architectural analysis and empirical results that demonstrate the effectiveness of this approach. This dissertation provides three contributions to the state of the art in composing systemic behaviors into component middleware frameworks. First, it illustrates how component middleware can simplify development and evolution of DRE applications while ensuring stringent QoS requirements by composing systemic QoS aspects. Second, it contributes to the design and implementation of QoS-enabled CCM by analyzing and documenting how systemic behaviors can be composed into component middleware. Finally, it presents empirical and analytical results to demonstrate the effectiveness and the advantage of composing systemic behaviors in component middleware. The work in this dissertation has a broader impact beyond the CCM in which it was developed, as it can be applied to other component-base middleware technologies which wish to support DRE applications

Essays on enterprise social media: moderation, shop floor integration and information system induced organizational change

The digital transformation increases the pressure on innovation capabilities and challenges organizations to adapt their business models. In order to cope with the increased competitiveness, organizations face two significant internal challenges: Enabling internal digital collaboration and knowledge sharing as well as information system-induced change. This dissertation will investigate seven related research questions divided in two main parts. The first part focuses on how an organization can foster digital knowledge exchanges and collaboration in global organizations. Enterprise social media has attracted the attention of organizations as a technology for social collaboration and knowledge sharing. The dissertation will investigate how organizations can moderate the employee discourse in such platforms from a novel organizational perspective and provide insights on how to increase the encouragement for employees to contribute and assure content quality. The developed framework will provide detailed moderation approaches. In addition, the risk of privacy concerns associated with organizational interference in the new digital collaboration technologies are evaluated. The second part of the dissertation shifts the focus to the shop floor environment, an area that has faced substantial digital advancements. Those advancements change the organizational role of the shop floor to a more knowledge work-oriented environment. Firstly, a state of research regarding technology acceptance and professional diversity is presented to create an enterprise social media job-characteristic framework. Further, a unique and longitudinal shop floor case study is investigated to derive organizational challenges for enterprise social media and potentials for empowerment. To validate the future shop floor environment needs use cases for the shop floor are derived and a user profile is established. The case study is extended by expert interviews to focus on conceptualizing organizational information systems-induced change. In this regard, the role of work practices, organizational and employee mindset and information system change are integrated into a holistic organizational change model that targets employee empowerment. This dissertation provides a comprehensive overview of enterprise social media from an organizational management and shop floor perspective. It contributes to understanding new digital needs at the shop floor and the information systems-induced change journey towards digital employee empowerment

A model for it practitioners’ participation in it governance initiatives

Information Technology (IT) governance has received increasing attention in the recent years. However, participation of IT practitioners continues to be the weakest link in IT governance. The objectives of the research are to assess the current situation of IT governance from the perspective of IT practitioners, to develop a model that identifies the relationship between attitudes, subjective norms, perceived behavioural control, participation and perceived IT governance effectiveness, to identify differences in perceived IT governance effectiveness between groups of IT practitioners having differences in job function, education level, education area of specialisation, certification and experience level, and to measure the influence on their participation in IT governance initiatives and perceived IT governance effectiveness. To achieve these objectives, this study employed a sequential explanatory mixed methods approach, in which the quantitative approach guided by the Theory of Planned Behaviour (TPB) was followed by a qualitative inquiry. Quantitative data were gathered through on-line survey among IT practitioners in Multimedia Super Corridor (MSC) status companies. Semi-structured interviews were conducted among IT practitioners in one IT end-user organisation to explain findings from the quantitative inquiry. The results showed that there was a difference in the perceived IT governance effectiveness for job function, but not for education level, certification or experience level. Subjective norms and perceived behavioural control resulted in greater participation in IT governance initiatives. Conversely, attitudes did not insignificantly influence participation in IT governance initiatives. Participation in IT governance initiatives resulted in higher perceived IT governance effectiveness. The qualitative inquiry study suggested three emergent themes, which are the IT practitioners’ self, peers and the environment, constraints that discourage bad behaviours, and constraints that encourage good behaviours in IT governance. These themes reconciled with the subjective norms and perceived behavioural controls in TPB. The research contributes to knowledge with the development of a model of IT practitioners’ participation in IT governance initiatives based on TPB. Practically, the research findings help the top management of IT to focus on the most important factors which are awareness, perceived importance, organisational processes, structures, and reward system to increase effectiveness of IT governance. Methodologically, the mixed methods approach complements the objectivity of the quantitative findings with richer understanding of the IT practitioners’ perspective to IT governance

Strategies for Successfully Managing Organizational IT Projects

Over 70% of information technology (IT) projects in large organizations in the United States run over budget or fail to reach completion primarily due to a lack of effective strategies. The purpose of this single case study was to explore strategies that IT project managers used to successfully complete IT projects. Hersey and Blanchard\u27s situational leadership theory was the conceptual framework. Purposive sampling method was used to identify 2 successful IT project managers in Central Texas. Data gathered from semistructed interviews and collected from publicly available documents were analyzed using coding techniques, constant comparison, and key word phrases. Member checking enhanced the credibility of the interpretations of participant responses. Two themes emerged from data analysis: good customer focus and providing a standard IT project methodology. Findings may be used to improve IT business managers\u27 competence and sustainability, increase business incomes, provide a better quality of life for employees and their communities, and benefit the U.S. economy

Champion Networks in Federated Interorganizational Systems: Case Studies in Telemedicine

Champions are critical to the success of an information system implementation. Research shows that success in implementing a large information system may hinge on there being more than one type of champion. This study investigates the types of champions used in federated inter-organizational systems (FIOS) in a state telemedicine context. Case studies were conducted in Georgia, Pennsylvania, Ohio, and Wisconsin to identify the network of champions in state telemedicine systems. We found that FIOS that relied on a network of champions, including a sponsorship champion at the state level, as well as a technical champion and user champion at site locations, were more successful than those that lacked such a network. We suggest that our model of champions in FIOS applies not only to state telemedicine, but also to any large-scale system implementation spanning a federation of loosely coupled organizations

THE STRATEGIC ASSOCIATION BETWEEN ENTERPRISE CONTENT MANAGEMENT AND DECISION SUPPORT

To deal with the increasing information overload and with the structured and unstructured data complexity, many organizations have implemented enterprise content management (ECM) systems. Published research on ECM so far is very limited and reports on ECM implementations have been scarce until recently (Tyrväinen et al. 2006). However, the little available ECM literature shows that many organizations using ECM focus on operational benefits while strategic decision-making benefits are rarely considered. Moreover, the strategic capabilities such as decision making capabilities of ECM are not fully investigated in the current literature. In addition, the literature lacks a strategic management framework (SMF) that links strategies, business objectives, and performance management although there are several published studies that discuss ECM strategy. A strategic management framework would seem essential to effectively manage ECM strategy formulation, implementation, and performance evaluation (Kaplan and Norton 1996; Ittner and Larcker 1997). The absence of an appropriate strategic management framework keeps organizations from effective strategic planning, implementation, and evaluation, which affects the organizational capabilities overall. Therefore, the objective of this dissertation is to determine the decision support capabilities of ECM, and specify how ECM strategies can be formulated, implemented, and evaluated in order to fully utilize the ECM strategic capabilities. Structural equation modeling as well as design science approaches will be adopted to achieve the dissertation objectives