European criteria for assessing Enterprise Resource Planning (ERP) Systems: Preliminary Results from Multiple Empirical Studies

This research report provides preliminary results in terms of ERP system selection criteria across five European Union countries based on empirical studies. The paper provides a structured list of decision making criteria considered in ERP decisions and contrasts weights as well as achievement levels across countries. Research was guided by the Delone & McLean Information Systems (D&M IS) success model supported with views on project and vendor related aspects needed to capture the whole scope of the decision problem. The main considered dimensions were: quality; net benefits; project costs and time; and a vendor dimension. Especially the considered dimensions from the D&M IS success model, namely quality and net benefits varied across countries in terms of their initial weighting and satisfaction levels achieved after ERP implementation. However, a common global notion seems to be that quality and project related criteria are more important to the decision maker than potential benefits on the organisational or individual level

nformation Quality, Reporting and Organisational Performance

This study aims at the exploration of the statistical relationship between the quality of the Information produced by Information Systems (IS) such as ERPs and Organisational Performance. The definition of information quality encompasses measures such as accuracy, precision, currency, timeliness, conciseness, which aim at providing decision tools to the users of any Information System. Producing quality information /reports is the primary purpose of any IS. The results from a survey on 168 Greek companies show a strong correlation between Information Quality and Organisational Performance when this is expressed by financial and not financial measures

An analysis of factors affecting implementation of SAP in South Africa public sector.

Masters Degree. University of KwaZulu-Natal, Durban.SAP enterprise resource planning (ERP) implementations in the South African public sector have faced many challenges and the majority of them have failed to achieve their intended purposes. They have failed to be finished within the project plan, and within the budgeted time, and are largely unable to meet the expectations of the users to the extent that the real value and returns on the IT investments have not been realised. SAP ERP implementation failure is defined in many ways; a project that is abandoned is a clear example of a failed project, a system implementation that has been delivered exceeding its budget and planned time is also classified as a failed project as it can lead to serious financial consequences for the company. A SAP ERP project that does not deliver the intended benefits to the users is also defined as failed. Therefore, the purpose of this study is to explore impacts of success factors on SAP ERP implementation in KwaZulu-Natal. The Technology-Organisational-Environment (TOE) framework was used and nine success factors were classified into these three domains and measured against the dependent variable, Implementation Success. A quantitative, cross-sectional survey was carried out and data was gathered data from forty-seven SAP-system users from three state-owned entities in KwaZulu-Natal province of South Africa. Tests of reliability and validity were done, and the data analysis was carried out using the Statistical Package for the Social Sciences (SPSS), version 22. The findings of the research showed that technological factors have a significant influence on implementation success. Lack of thorough data migration through various iterations of cleansed master and transactional data will lead to a new system with incorrect data. The degree of ERP flexibility was identified as a measure of implementation success, the higher the flexibility the higher the level of success. Systems that are largely inflexible and which require a high degree of customisation cause a lot of inefficiencies. Organisational factors such as change management, training, or business-process re-engineering showed a significant influence on the successful implementation of SAP systems. Respondents indicated that these factors are critical in ensuring that the SAP ERP system implementation is successful. The research findings for environmental factors showed that there is a positive relationship between vendor support and implementation success. Experienced vendors who have deep and specific knowledge of their systems, and are continuously involved with their clients, have evidenced successful implementations. However, top management support and project governance did not show any significant influence on the success of an SAP ERP implementation

Implementation of Enterprise Resource Planning System in Manufacturing Firm in Indonesia

The purposes of the present study were examine the effects of system quality on user satisfaction, system quality on use, information quality on user satisfaction, information quality on use, reciprocal effect between use and user satisfaction, user satisfaction on individual impact, use on individual impact, and individual impact on organizational impact. The present study used the structural modeling based on partial least squares regression. Empirical results showed that information quality had a significant positive effect on use and user satisfaction. System quality had a significant positive effect on use but negative effect on user satisfaction. Service quality had a significant positive effect on use and user satisfaction. There was no reciprocal effect between use and user satisfaction. Use, but not user satisfaction, had a positive and significant effect on individual impact. Individual impact had a positive and significant effect on organizational impact

Failed IT projects: is poor IT governance to blame?

The external knowledge acquisition and the internal knowledge transfer are both critical to the development of organisational knowledge stock. The two processes must be managed closely together if the effect of knowledge stock development for innovation is to be maximised. However, it is often a challenge to many organisations to realise their knowledge stock. Using a design science research methodology, this paper considers the problem of enabling knowledge transfer through the assessment of knowledge stock. Our contribution in this research-in-progress paper is to present a conceptual framework for knowledge transfer enabling innovation. We develop a Decision Support System (DSS) prototype to identify knowledge stock measured in terms of ICT skills using the Skills Framework for the Information Age (SFIA). We simulate the DSS prototype to measure knowledge stock at individual and organisational level. A comprehensive evaluation of the DSS in the knowledge management context is planned for future research

The Impact of Ineffective ITG on IT Deployment: A Study of Failed IT Deployment Initiatives

Organizations continue to make significant investments in Information Technology (IT) to enable business. To ensure a return on investment in IT, there is a need for a wider accountability focus on strategic technology initiatives alongside a structured and evaluative approach to the effective governance of IT. Throughout the last decade, systems, processes, standards and best practice frameworks have been developed to facilitate effective IT governance. However, IT deployment initiatives seem to fail to deliver outcomes This paper examines the impact of effective IT governance (ITG) on IT deployment. Literature review establishes the influencers (indicators) of effective ITG. A multiple case study analysis of failed IT deployment initiatives identifies key influencers (and indicators) of deployment failure. Finally, the outcome of the case study analysis is mapped back to the indicators of effective ITG derived from the literature review to determine a possible connection between failed IT deployment and ineffective IT governance

Measuring Enterprise Resource Planning (ERP) Systems Effectiveness in Indonesia

Refining DeLone and McLean’s (D&M) information system model and technology-organisation-environment (TOE) framework, this research identifies the prominent factors that determine ERP system success. Hypotheses are also drawn based on supporting theories to evaluate the causal relationship between the success determinants. The level of achievement is measured by system quality, information quality, service quality, external quality and top management support, which intermediated by perceived usefulness and user satisfaction towards business benefits. To provide empirical evidence, 86 valid samples out of 156 were collected using a web survey that targeted ERP users in Indonesia. Furthermore, Partial Least Squares–Structural Equation Modelling (PLS-SEM) algorithm were applied to check the proposed hypotheses. The results suggest system quality, information quality and service quality significantly affect user satisfaction, whereas they moderately impact on perceived usefulness. Interestingly, external pressures were reported as being the biggest influence on user satisfaction and positively impacted on perceived usefulness. Despite being fairly predictive to perceived usefulness, top management support along with general perceptual factors ultimately promote system success by elevating business benefits

Analysis of Enterprise Resource Planning (ERP) Systems Implementation

This research discussed about ERP system success in its post-implementation, therefore, it can only be applied to organisations that have implemented an ERP system. To achieve the research objective, a rigorous strategy for searching the literature was developed. The current study selected supporting ERP references, including theories, research, frameworks, and other verified information resources. The target of population is the ERP end user, specifically, a user who works in a company that has implemented an ERP system.  The sample was composed of various industry types that have implemented ERP systems, and the count of respondents is 60. The result of this research shows the measurement of system quality, service quality, information quality, perceived usefulness, user satisfaction and benefit of ERP system

The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology

Many articles have been written on enterprise resource planning success in the last two decades in both the public and private sector. An important number of empirical studies attempt to delineate the steps of ERP project integration and their specificities. These research works can be divided into two principal phases: the implementation and the post-implementation. The complex nature of the ERP system and its implementation stages lead us to investigate about the critical success factors mentioned in both phases of integration. Recently, several studies have tried to assess the success of ERP system and highlight the CSF’s based on some theoretical models. This study uses a meta-analysis methodology to highlight the principal factors leading to ERP success, and it evaluates the weight of CSF’s in the process of implementing the ERP project. Based on the best studies published in the last years about ERP success, we conduct this research to determine the most important factors highly correlated with the ERP success. Eleven CSF’s are identified in our meta-analysis and classified according to their significant importance based on the correlation coefficients finding in 32 articles focus only on the ERP system. Some criteria were selected to choose studies such as: Sample size, the availability of correlation coefficient finding (quantitative empirical data), the availability of reliable constructs (Cronbach’s alpha), and the measurement scale of each factor