Implementing inter-organisational information systems for the integration of construction supply chains

Two trends are currently driving the need for supply chain firms to form closely integrated relationships: collaboration and digitisation. One of the ways to achieve digitisation of supply chain operations is to implement Inter-Organisational Information Systems (IOIS) with selected supply chain partners for a much more efficient, streamlined and orchestrated supply chain operations. Whilst IOIS can be implemented to support various cross-functional business processes (ranging from operational information exchange to pursuing strategic initiatives such as sharing ideas, identifying new market opportunities, and pursing a continuous improvement approach), in the context of this thesis, the purpose of IOIS implementation is to facilitate the inter-firm procurement-related operations with downstream supply chain firms. The study undertaken in this research project was initiated in response to an industry requirement to investigate the implementation of IOIS against a backdrop of improved Supply Chain Management and integration practices by large contractor organisations. A case study research strategy was adopted to investigate the IOIS project related, IOIS (system) related issues encountered in ex-ante and ex-post implementation stages of the IOIS. The study concludes that it is the non-technical factors that are critical to the successful delivery of IOIS projects and provides a guideline on IOIS implementation by large contractor organisations. The findings of this research project have been published in a number of peer-reviewed papers

Exploring the Role of Inter-Organizational Information Systems within SMEs Aggregations

Interorganizational Information Systems (IOIS) will play a relevant role in shaping competition in the next years. Even though companies have become extremely efficient in managing information and logistics inside their boundaries, communication and coordination among partners is still far from effective. Both obsolete technologies and very scarce ICT supported interorganizational process are found in practice. In a global market where the entire supply chain is involved in company success, the proper design and implementation of an IOS is becoming mandatory. SMEs, and in particular those inside industrial aggregations, could greatly benefit from IOIS implementation, however a widely accepted IOS adoption theory is still lacking. Focusing on the description of an industrial aggregation this paper proposes a framework, its implementation and a field test on 70 companies belonging to an industrial district, to understand the relationships among aggregation’s main players. The analysis of the results proved that this approach offers useful insight for the comprehension of the aggregation and suggest its use as a pre-design IOIS tool.6-8 June 200

Information technology capability within small-medium enterprises

The study presented in this thesis investigates the influence of IT capability on the relationship between IT expenditures and long term business performance. To do so, the Resource Based View (RBV) has been used as the theoretical framework, and, within such a framework, the concept of sustainable competitive advantage has been used as a point of reference. IT capability, a term often mentioned in the scientific literature dealing with the applications of RBV in the IS field, has been the subject of this study. Within the IS discipline, IT capability is perceived to have considerable influence on the effect of IT expenditure on the long term results of an organization. However, few studies have identified the extent of this influence and indeed the very definition of IT capability has been so ambiguous that no measurement instrument has been developed and universally accepted. In this thesis we recognized this lack and carried out a multi-method study, to first identify a comprehensive definition of IT capability and then to develop and validate a measure of IT capability and evaluate its role on business performance. The empirical study was performed within the context of small-medium enterprises (SMEs),which implies a lower level of organizational complexity but in order to reflect the reality ofmodern business all such organisations were involved in inter-organisational networks within industrial aggregations in Italy. Eleven SMEs were involved in a multiple case study, and 77 SMEs (belonging to the textile and the mechanical industrial districts in Italy) were surveyed and these results analysed and aggregated to form some conclusions with respect to the meaning and influence of IT capability. The study was conducted over a number of stages to allow an initial definition of IT capability to be evaluated within a case study context and then expanded prior to the main survey. As such the literature review and analysis of previous studies was carried out in two different time periods as the scope of the study was refined

Exploring standardization and integration in the implementation of industry inter-organizational information systems: a case study in the seaport of Barcelona

Aquesta tesis presenta un estudi interpretativista sobre els processos d'estandardització i integració relacionats amb la implementació d'un sistema d'informació inter-organitzatiu (SIIO) sectorial en el Port de Barcelona. Aquest treball adopta una perspectiva de conjunt sobre els SIIO. Per un costat, des d'aquesta perspectiva un SIIO està en constant en moviment durant la implementació i el seu posterior ús. Per tant, la implementació del SIIO ve condicionada per configuracions prèvies, ja que els sistemes existents influencien en les opcions i trajectòries que pot prendre la implementació. Per altre costat, de la mateixa manera la implementació ve determinada tant per aspectes materials i/o tecnològics com per aspectes socials. És a dir, la implementació es pot veure com un procés de canvi socio-tecnològic que evoluciona al llarg de la implementació del SIIO sectorial.L'objectiu d'aquesta tesis és investigar la naturalesa socio-tecnològica del procés de implementació d'un SIIO i identificar aspectes teòrics i pràctics que puguin explicar les dinàmiques que es produeixin al llarg de la implementació. En base a un estudi de cas intepretativista i en profunditat, el qual combina l'ús de grounded theory i actor-network theory, realitzo un anàlisi del procés d'implementació, i formalitzo una sèrie de contribucions teòriques i pràctiques. El primer gran tema d'estudi d'aquest treball ha estat l'estandardització que ha tingut lloc abans i durant la implementació del SIIO sectorial. El segon tema ha estat la integració dels sistemes de informació prèviament existents amb el SIIO sectorial.Les contribucions d'aquest treball tenen implicacions per la recerca. En primer lloc, aquest treball amplia el limitat, tot i que creixent, nombre de investigacions que s'han centrat en la naturalesa processual i socio-tecnològica dels SIIO. Igualment aquest treball complementa la literatura existent en SIIO, que ha proposat models de factors, ja que explica com i perquè alguns d'aquests factors són importants. En segon lloc, aquest treball contribueix a la recerca que ha fet estudis longitudinals en l'àrea de sistemes d'informació ja que proporciona una interpretació contextual i en profunditat sobre els processos d'adaptació i canvi que tenen lloc durant la implementació d'un SIIO. Finalment, aquesta tesis contribueix a la literatura sobre estandardització de SIIO mitjançant l'establiment de lligams entre els estudis que proposen models de procés i els que es centren en l'anàlisi dels grups d'interès que participen en l'estandardització.Per altre costat, aquesta tesis té legitimitat pragmàtica ja que pot servir d'ajuda per millorar la pràctica. En primer lloc, aquest treball confirma el dinamisme dels interessos dels actors que participen en els processos d'estandardització, i posa de relleu que aquests actors tenen un ampli ventall d'interessos que varia en funció de la naturalesa dels propis actors i que condiciona la seva actitud al llarg del procés. És, per tant, molt important realitzar una constant identificació dels interessos dels actors. En segon lloc, aquesta tesis mostra que la gestió de SIIO ha de posar èmfasi i dedicar recursos no solament al disseny, a preveure escenaris futurs, i a desenvolupar estratègies i accions per fer front a aquestes previsions. La gestió també ha de prestar atenció i comprendre els esdeveniments no previstos i els canvis emergents que succeeixen durant l'ús del SIIO. Finalment, la implementació de SIIO requereix que els directius donin resposta per tal de reforçar o atenuar aquests canvis emergents. És a dir, la gestió de SIIO no es pot concebre únicament com una intervenció que es pot predefinir i planificar, sinó també com una forma de reacció i resposta al context i el comportament dels altres. Aquesta tesis també suggereix una sèrie de maniobres que poden ésser d'ajut als directius i professionals involucrats en projectes d'implementació de SIIO.Esta tesis presenta un estudio interpretativista sobre los procesos de estandarización e integración relacionados con la implementación de un sistema de información inter-organizativo (SIIO) sectorial en el Puerto de Barcelona. Este trabajo adopta una perspectiva de conjunto sobre los SIIO. Por un lado, desde esta perspectiva un SIIO está en constante movimiento durante su implementación y posterior uso. Por lo tanto, la implementación del SIIO viene condicionada por configuraciones previas, ya que los sistemas existentes influyen en las opciones y trayectorias que puede tomar la implementación. Por otro lado, igualmente la implementación viene determinada tanto por aspectos materiales y/o tecnológicos como por aspectos sociales. Es decir, la implementación puede verse como un proceso de cambio socio-tecnológico que evoluciona a lo largo de la implementación de SIIO sectorial.El objetivo de esta tesis es investigar la naturaleza socio-tecnológica del proceso de implementación de un SIIO e identificar aspectos teóricos y prácticos que puedan explicar las dinámicas que se producen durante la implementación. En base a un estudio de caso en profundidad e interpretativista, el cual combina el uso de grounded theory y actor-network theory, realizo un análisis del proceso de implementación, y formalizo una serie de contribuciones teóricas y prácticas. El primer gran tema de estudio de este trabajo ha sido la estandarización que ha tenido lugar antes y durante la implementación del SIIO sectorial. El segundo tema ha sido la integración de los sistemas de información que ya existían previamente con el SIIO sectorial.Las contribuciones de este trabajo tienen implicaciones para la investigación. En primer lugar, este trabajo amplia el limitado, aunque creciente, número de investigaciones que se han centrado en la naturaleza procesual i socio-tecnológica de los SIIO. Igualmente este trabajo complementa la literatura previa en SIIO, la cual ha propuesto modelos de factores, ya que explica cómo y por qué algunos de estos factores son relevantes. En segundo lugar, este trabajo contribuye a la investigación que ha realizado estudios longitudinales en el área de los sistemas de información ya que proporciona una interpretación contextual y en profundidad sobre los procesos de adaptación y cambio que tienen lugar durante la implementación de un SIIO. Finalmente, esta tesis contribuye a la literatura sobre estandarización ya que establece vínculos entre los estudios que han propuesto modelos de proceso y los que se centran en el análisis de los grupos de interés que participan en la estandarización.Por otro lado, esta tesis tiene legitimidad pragmática ya que puede servir de ayuda para mejorar la práctica. En primer lugar, este trabajo confirma el dinamismo de los intereses de los actores que participan en procesos de estandarización, y pone de relieve que los diferentes actores tienen una amplia gama de intereses que varía en función de la naturaleza de los propios actores y que condiciona su actitud a lo largo del proceso. Es, por lo tanto, muy importante realizar una constante identificación de los intereses de los actores durante la implementación. En segundo lugar, esta tesis muestra que los directivos encargados de la implementación de SIIO han de poner énfasis y dedicar recursos no sólo a diseñar, prever escenarios de futuro, y desarrollar estrategias y acciones para cumplir con estas previsiones. La gestión también ha de prestar atención y comprender los acontecimientos no previstos y los cambios emergentes que se sucedan durante el uso del SIIO. Finalmente, la implementación de SIIO requiere que los directivos den respuesta con el fin de reforzar o atenuar estos cambios emergentes. Es decir, la gestión de SIIO no se puede concebir únicamente como una intervención que puede ser predefinida y planificada, sino también como una forma de reacción y respuesta al contexto y al comportamiento de otros. Esta tesis también sugiere una serie de maniobras que pueden ser de ayuda para los directivos y profesionales involucrados en proyectos de implementación de SIIO.This dissertation presents an interpretive study of standardization and integration processes related to the implementation of an industry inter-organizational information system (IOIS) in the Seaport of Barcelona. This thesis adopts an ensemble view of the IOIS. First, from this perspective an IOIS is in constant flux as it is implemented and used in practice. Thus implementation becomes path dependent in the sense that existing systems influence the implementation choices and paths. Second, the implementation is being partly materially determined and partly socially constructed. That is, implementation may be viewed as socio-technical change processes that evolved around the implementation of the industry IOIS.The objective of this thesis is to inquire into the socio-technical nature of IOIS implementation process and identify theoretical and practical issues that can provide a relevant explanation of the implementation dynamics. Based on an in-depth interpretive case study, which is combined with actor-network theory and grounded theory, I conduct an analysis of the implementation process and formalize a set of theoretical and practical implications. The first main theme of this work has been the standardization effort that has taken place before and during the implementation of the industry IOIS. The second main theme is related with the integration of the adopters' pre-existing systems with the industry IOIS.The contributions that arise from this research have implications for research. Firstly, it adds to the limited but growing group of researchers that have focused on the processual and socio-technical nature of IOISs, as well as adds to the factor-based IOIS literature by detailing how and why some of these factors become important. Secondly, it contributes to longitudinal IS research by providing a deeper contextual understanding of the processes of adaptation and change that underlie IOIS implementation. Finally, it contributes to IOIS standardization literature by establishing links between the process and stakeholder models. On the other hand, this thesis has pragmatic legitimacy as it may serve as a helpful guide from which to improve practice. Firstly, this work confirms the dynamism of the stakes during the standardization process and highlights that the stakeholders that participate in the standardization have a range of stakes that vary among their nature and drive their attitude towards the process. Thus a continuous identification of participants' stakes appears to be very important. Secondly, this thesis shows that IOIS management has to place emphasis and devote resources not only to design, predict future conditions, and develop strategies and actions to meet those predictions, but also to pay attention and understand the unexpected events and emergent changes that arise during the use of the IOIS. Finally, IOIS implementation requires management to respond in order to reinforce or attenuate the emergent changes. That is, the IOIS management cannot only be conceived as predefined planned intervention, but also as a form of reaction and response to situational demands and others' behavior. In addition, this thesis provides a set of maneuvers that may guide managers and practitioners involved in the implementation of IOISs

Review of Published Chain Information System Research

This paper provides a review of the literature on chains and networks that examine inter-organisational information systems used to manage chains of organisations. Difficulty was found in finding out how organisations exchanged information to manage relationships with customers and suppliers in chains. Most research publications found were based on case studies and few looked at chains of three or more organisations. Substantial research over a greater time period was found on dyadic buyer-seller inter-organisational relationships (companies and either their customers or suppliers). Conclusions are made about how to describe inter-organisational information systems and suggestions for empirical chain research using comparative pairs for data collection and analysis

Supply chain information visibility and its impact on decision-making : an integrated model in the pharmaceutical industry : a dissertation presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Management at Massey University, Albany, Auckland, New Zealand

Supply chain information visibility (SCIV) has been largely recognized as a key issue in pharmaceutical supply chain management. In recent years, there has been growing concern regarding the exponential growth and ubiquity of supply chain information as the result of the application of advanced technologies. Thus, the topic of visibility of information flow across a supply chain has attracted interest in both practice and academia. Despite the existence of considerable literature on SCIV, the concept is still under-theorized. The lack of a clear understanding of the characteristics of SCIV has made it difficult to evaluate the effectiveness of SCIV and, consequently, hinders the improvement of SCIV (McIntire, 2014). Second, recent research identifies the potential of SCIV for operational performance through supporting managerial decision-making but also points out challenges and risks. In addition, there is a dearth of behavioral empirical research on supply chain management topics with which to achieve an increase in theory-building research in the field. This research addresses these gaps in the literature and investigates how SCIV across the pharmaceutical supply chain is perceived by pharmaceutical supply chain practitioners who are involved in supply chain decision-making, and how the decision-makers make use of SCIV in their supply chain decision-making process. This study adopted an exploratory, and qualitative approach to address two research questions: “How do supply chain professionals perceive SCIV in the pharmaceutical supply chain?” and “How do supply chain professionals make informed supply chain decisions?” The constructivist grounded theory methodology was used to guide the data gathering and analysis. The data were mainly drawn from semi-structured interviews with supply chain practitioners in New Zealand-based pharmaceutical firms, working at different levels of the supply chain, including manufacturers and distributors. Based on the findings a theoretical model was developed, the Pharmaceutical Supply Chain Information-based Decision-Making Model. The model explains the behavioral supply chain decision-making process in the pharmaceutical supply chain, based on the existence of a given level of SCIV. The empirical findings suggest that SCIV is achieved both within and outside of the pharmaceutical firms and that human relational factors tend to be more beneficial than technological factors in developing SCIV. The importance of this finding is that it addresses a frequently asked question in recent literature about what constitutes SCIV and how to successfully build information visibility in a supply chain. Moreover, this research contributes to the behavioural supply chain management research literature by introducing a theoretical model of pharmaceutical supply chain information-based decision-making, which is grounded in the field data. The model offers significant theoretical insight into information-based decision-making in the pharmaceutical supply chain context based on empirical data, which has been largely overlooked in the supply chain management discipline. The empirical findings suggest that supply chain practitioners make information-based decisions in which they conduct an informative engaging mechanism with technological tools, with relevant stakeholders, and with themselves. Thus, the decision-making process involves extensive data analysis along with the crucial support of experience-based intuition and relevant stakeholders’ engagement. Another key contribution of this study is the identification of the constructive aspect of political behaviour in the supply chain decision-making process in which relevant stakeholders when invited to engage in the process tend to positively contribute and buy into the decision. Finally, this thesis provides significant practical implications and suggest directions for future research. Supply chain practitioners may benefit from the study by utilizing the study’s results to develop supply chain information visibility in their firms. In addition, the theoretical model of the information-based decision-making process explicates a useful step-by-step approach for supply chain practitioners to follow in making effective supply chain operational decisions. Recommendations for further research are provided, especially the recommendations for further studies that are crucially needed to assist firms to counter the pharmaceutical supply chain disruption risks caused by the Covid-19 pandemic

The First 25 Years of the Bled eConference: Themes and Impacts

The Bled eConference is the longest-running themed conference associated with the Information Systems discipline. The focus throughout its first quarter-century has been the application of electronic tools, migrating progressively from Electronic Data Interchange (EDI) via Inter-Organisational Systems (IOS) and eCommerce to encompass all aspects of the use of networking facilities in industry and government, and more recently by individuals, groups and society as a whole. This paper reports on an examination of the conference titles and of the titles and abstracts of the 773 refereed papers published in the Proceedings since 1995. This identified a long and strong focus on categories of electronic business and corporate perspectives, which has broadened in recent years to encompass the democratic, the social and the personal. The conference\u27s extend well beyond the papers and their thousands of citations and tens of thousands of downloads. Other impacts have included innovative forms of support for the development of large numbers of graduate students, and the many international research collaborations that have been conceived and developed in a beautiful lake-side setting in Slovenia

Managing enterprise resource planning and multi-organisational enterprise governance:a new contingency framework for the enterprisation of operations

This research has been undertaken to determine how successful multi-organisational enterprise strategy is reliant on the correct type of Enterprise Resource Planning (ERP) information systems being used. However there appears to be a dearth of research as regards strategic alignment between ERP systems development and multi-organisational enterprise governance as guidelines and frameworks to assist practitioners in making decision for multi-organisational collaboration supported by different types of ERP systems are still missing from theoretical and empirical perspectives. This calls for this research which investigates ERP systems development and emerging practices in the management of multi-organisational enterprises (i.e. parts of companies working with parts of other companies to deliver complex product-service systems) and identify how different ERP systems fit into different multi-organisational enterprise structures, in order to achieve sustainable competitive success. An empirical inductive study was conducted using the Grounded Theory-based methodological approach based on successful manufacturing and service companies in the UK and China. This involved an initial pre-study literature review, data collection via 48 semi-structured interviews with 8 companies delivering complex products and services across organisational boundaries whilst adopting ERP systems to support their collaborative business strategies – 4 cases cover printing, semiconductor manufacturing, and parcel distribution industries in the UK and 4 cases cover crane manufacturing, concrete production, and banking industries in China in order to form a set of 29 tentative propositions that have been validated via a questionnaire receiving 116 responses from 16 companies. The research has resulted in the consolidation of the validated propositions into a novel concept referred to as the ‘Dynamic Enterprise Reference Grid for ERP’ (DERG-ERP) which draws from multiple theoretical perspectives. The core of the DERG-ERP concept is a contingency management framework which indicates that different multi-organisational enterprise paradigms and the supporting ERP information systems are not the result of different strategies, but are best considered part of a strategic continuum with the same overall business purpose of multi-organisational cooperation. At different times and circumstances in a partnership lifecycle firms may prefer particular multi-organisational enterprise structures and the use of different types of ERP systems to satisfy business requirements. Thus the DERG-ERP concept helps decision makers in selecting, managing and co-developing the most appropriate multi-organistional enterprise strategy and its corresponding ERP systems by drawing on core competence, expected competitiveness, and information systems strategic capabilities as the main contingency factors. Specifically, this research suggests that traditional ERP(I) systems are associated with Vertically Integrated Enterprise (VIE); whilst ERPIIsystems can be correlated to Extended Enterprise (EE) requirements and ERPIII systems can best support the operations of Virtual Enterprise (VE). The contribution of this thesis is threefold. Firstly, this work contributes to a gap in the extant literature about the best fit between ERP system types and multi-organisational enterprise structure types; and proposes a new contingency framework – the DERG-ERP, which can be used to explain how and why enterprise managers need to change and adapt their ERP information systems in response to changing business and operational requirements. Secondly, with respect to a priori theoretical models, the new DERG-ERP has furthered multi-organisational enterprise management thinking by incorporating information system strategy, rather than purely focusing on strategy, structural, and operational aspects of enterprise design and management. Simultaneously, the DERG-ERP makes theoretical contributions to the current IS Strategy Formulation Model which does not explicitly address multi-organisational enterprise governance. Thirdly, this research clarifies and emphasises the new concept and ideas of future ERP systems (referred to as ERPIII) that are inadequately covered in the extant literature. The novel DERG-ERP concept and its elements have also been applied to 8 empirical cases to serve as a practical guide for ERP vendors, information systems management, and operations managers hoping to grow and sustain their competitive advantage with respect to effective enterprise strategy, enterprise structures, and ERP systems use; referred to in this thesis as the “enterprisation of operations”

Information and Communication Technologies in Tourism 2021

This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world

Digital collaboration in the wood-based construction industry: deployment of Building Information Modeling

Building Information Modeling (BIM) is intended to promote efficiency in building design and serves as a design space where multiple actors engage in collaborative work. BIM is both a new technology and a new way of working, providing a common environment for all information defining a building, facility, or asset, together with its common parts and activities (Pittard, 2013). This thesis explores the deployment of BIM technology in the Norwegian wood-based building industry and contributes to understanding how BIM can be applied to improve collaborative work in this sector. The dissertation is interdisciplinary in nature, and offers contributions to the fields of information systems (IS), construction informatics (CI), and construction management. It builds on and extends the discourse on BIM deployment in the architecture, engineering, and construction (AEC) industry. The motivation for undertaking this study is that BIM systems provide the opportunity for increased effectiveness in the process of construction. BIM systems promise to deliver integration across the people, groups, and organizations working in the construction supply chain. The anticipated benefits of BIM include performance gains, increased clarity in information sharing, and a reduction in errors during construction design. BIM systems open up a number of possibilities for the wood-based building industry, such as increasing automation and prefabrication. Higher levels of automation will become possible once project teams have succeeded in collaboratively creating digital BIM models that are sophisticated enough to be turned into machine-readable files