Implementing collaborative improvement, top-down, bottom-up, or both?

The research presented in this paper was aimed at increasing the current understanding of the process of developing collaborative improvement in Extended Manufacturing Enterprises (EME). Based on action research and action learning of three EMEs involving a total of thirteen companies from five European countries, the present study identifies three different approaches to collaborative improvement (CoI), that is, inter-organisational continuous improvement. One approach to CoI focuses on learning at a practical level, developing this knowledge into strategic and theoretical knowledge. We call this the bottom-up learning-bydoing approach. Another approach focuses on goal alignment and assessment to provide a foundation for improvement before actually improving. We call this the top-down directive approach. Yet another approach focuses on shared goals/vision and meeting on equal terms, and joint work in a non-directive matter. This is the laissez-faire approach. The different approaches influence the collaborative improvement results achieved, and how and why they do so is the question addressed this article

GoBIS: An integrated framework to analyse the goal and business process perspectives in information systems

[EN] Context Organisational reengineering, continuous process improvement, alignment among complementary analysis perspectives, and information traceability are some current motivations to promote investment and scientific effort for integrating goal and business process perspectives. Providing support to integrate information systems analysis becomes a challenge in this complex setting. Objective The GoBIS framework integrates two goal and business process modelling approaches: i⁎ (a goal-oriented modelling method) and Communication Analysis (a communication-oriented business process modelling method). Method In this paper, we describe the methodological integration of both methods with the aim of fulfilling several criteria: i) to rely on appropriate theories; ii) to provide abstract and concrete syntaxes; iii) to provide scenarios of application; iv) to develop tool support; v) to provide demonstrable benefits to potential adopters. Results We provide guidelines for using the two modelling methods in a top-down analysis scenario. The guidelines are validated by means of a comparative experiment and a focus-group session with students. Conclusions From a practitioner viewpoint (modeller and/or analyst), the guidelines facilitate the traceability between goal and business process models, the experimental results highlight the benefits of GoBIS in performance and usability perceptions, and demonstrate an improvement on the completeness of the latter having an impact on efficiency. From a researcher perspective, the validation has produced useful feedback for future research.This work has been supported by the Spanish MICINN Project ProS-Req (TIN2010-19130-C02-01, TIN2010-19130-C02-02) and EOSSAC (TIN2013-44641-P); the Generalitat Valenciana Project IDEO (PROMETEOII/2014/039); the FPI-UPV Pre-Doctoral Grant; the European Commission Project CaaS (FP7 611351); and the ERDF Structural Funds.Ruiz Carmona, LM.; Costal, D.; España Cubillo, S.; Franch, X.; Pastor López, O. (2015). GoBIS: An integrated framework to analyse the goal and business process perspectives in information systems. Information Systems. 53:330-345. https://doi.org/10.1016/j.is.2015.03.007S3303455

Integrating the goal and business process perspectives in information system analysis

There are several motivations to promote investment and scientific effort in the integration of intentional and operational perspectives: organisational reengineering, continuous improvement of business processes, alignment among complementary analysis perspectives, information traceability, etc. In this paper we propose the integration of two modelling languages that support the creation of goal and business process models: the i* goal-oriented modelling method and Communication Analysis, a communication-oriented business process modelling method. We describe the methodological integration of the two modelling methods with the aim of fulfilling several criteria: i) to rely on appropriate theories; ii) to provide abstract and concrete syntaxes; iii) to provide scenarios of application; and iv) to develop tool support. We provide guidelines for using the two modelling methods in a top-down analysis scenario. We also present an illustrative case that demonstrates the feasibility of the approach.Peer ReviewedPostprint (author's final draft

Challenges and Practices in Aligning Requirements with Verification and Validation: A Case Study of Six Companies

Weak alignment of requirements engineering (RE) with verification and validation (VV) may lead to problems in delivering the required products in time with the right quality. For example, weak communication of requirements changes to testers may result in lack of verification of new requirements and incorrect verification of old invalid requirements, leading to software quality problems, wasted effort and delays. However, despite the serious implications of weak alignment research and practice both tend to focus on one or the other of RE or VV rather than on the alignment of the two. We have performed a multi-unit case study to gain insight into issues around aligning RE and VV by interviewing 30 practitioners from 6 software developing companies, involving 10 researchers in a flexible research process for case studies. The results describe current industry challenges and practices in aligning RE with VV, ranging from quality of the individual RE and VV activities, through tracing and tools, to change control and sharing a common understanding at strategy, goal and design level. The study identified that human aspects are central, i.e. cooperation and communication, and that requirements engineering practices are a critical basis for alignment. Further, the size of an organisation and its motivation for applying alignment practices, e.g. external enforcement of traceability, are variation factors that play a key role in achieving alignment. Our results provide a strategic roadmap for practitioners improvement work to address alignment challenges. Furthermore, the study provides a foundation for continued research to improve the alignment of RE with VV

Performance appraisal in a family business

This qualitative study explored the perceptions of effectiveness of a performance review process at one family business. Ten employees across the firm were interviewed in order to describe the process, identify its strengths and weaknesses, and offer suggestions for improvement. Findings suggest that participants understood the process steps and timing, but had less accurate understanding of the process outcomes. Participants generally perceived the process as fair, helpful, and valuable to their development. Noted strengths included the process design and support from direct managers, executive leaders, and the organization. Weaknesses included the lack of structure, poor consistency in ratings, timing issues, and lack of goal alignment. Recommendations include improving the rating system, adjusting the process timing and structure, leveraging evaluation data as a talent management tool, and increasing stakeholder involvement. However, these study findings are considered exploratory, and more research should be conducted to determine how representative these findings are of family businesses

Enterprise information security policy assessment - an extended framework for metrics development utilising the goal-question-metric approach

Effective enterprise information security policy management requires review and assessment activities to ensure information security policies are aligned with business goals and objectives. As security policy management involves the elements of policy development process and the security policy as output, the context for security policy assessment requires goal-based metrics for these two elements. However, the current security management assessment methods only provide checklist types of assessment that are predefined by industry best practices and do not allow for developing specific goal-based metrics. Utilizing theories drawn from literature, this paper proposes the Enterprise Information Security Policy Assessment approach that expands on the Goal-Question-Metric (GQM) approach. The proposed assessment approach is then applied in a case scenario example to illustrate a practical application. It is shown that the proposed framework addresses the requirement for developing assessment metrics and allows for the concurrent undertaking of process-based and product-based assessment. Recommendations for further research activities include the conduct of empirical research to validate the propositions and the practical application of the proposed assessment approach in case studies to provide opportunities to introduce further enhancements to the approach

Towards a business-IT alignment maturity model for collaborative networked organizations

Aligning business and IT in networked organizations is a complex endeavor because in such settings, business-IT alignment is driven by economic processes instead of by centralized decision-making processes. In order to facilitate managing business-IT alignment in networked organizations, we need a maturity model that allows collaborating organizations to assess the current state of alignment and take appropriate action to improve it where needed. In this paper we propose the first version of such a model, which we derive from various alignment models and theories

Bootstrapping word alignment via word packing

We introduce a simple method to pack words for statistical word alignment. Our goal is to simplify the task of automatic word alignment by packing several consecutive words together when we believe they correspond to a single word in the opposite language. This is done using the word aligner itself, i.e. by bootstrapping on its output. We evaluate the performance of our approach on a Chinese-to-English machine translation task, and report a 12.2% relative increase in BLEU score over a state-of-the art phrase-based SMT system

Improving the quality of the COBIT 5 goals cascade as an IT process prioritisation mechanism

COBIT 5 is a commonly used IT Governance Framework. Its first principle is that all IT related activities should support generating value for the enterprise. This principle is put in practice through the COBIT 5 Goals Cascade. In this paper the author has researched this principle's main claimed benefit, i.e. that it allows to prioritise IT related processes based on overall enterprise priorities. The quality of the goals cascade was researched by looking at the accuracy of the published mapping tables, the dependencies between goals in the same goal set and the sensitivity of the Goals Cascade towards input variations. The author concludes that the current Goals Cascade isn't very useable as a prioritisation mechanism for IT processes. The author finally proposes an improvement to the current Goals Cascade, consisting of an additional, limited set of ‘Enterprise Strategies' that map directly to IT related processes. A prototype solution has been tested, showing promising improvements

Business process modelling and visualisation to support e-government decision making: Business/IS alignment

© 2017 Springer-Verlag. The final publication is available at Springer via https://doi.org/10.1007/978-3-319-57487-5_4.Alignment between business and information systems plays a vital role in the formation of dependent relationships between different departments in a government organization and the process of alignment can be improved by developing an information system (IS) according to the stakeholders’ expectations. However, establishing strong alignment in the context of the eGovernment environment can be difficult. It is widely accepted that business processes in the government environment plays a pivotal role in capturing the details of IS requirements. This paper presents a method of business process modelling through UML which can help to visualise and capture the IS requirements for the system development. A series of UML models have been developed and discussed. A case study on patient visits to a healthcare clinic in the context of eGovernment has been used to validate the models