An Operational Management Competency Model for Online Education Administrators

Despite the steady rise in online education and increasingly empirical studies on related learning technologies and technology support, there is considerable evidence that the field has not kept the pace with studies related to online education administrators (OEAs). Further investigation was needed into OEAs’ practice of day-to-day administration of their programs. Therefore, this study examined OEAs’ perceptions of their areas of responsibility, tasks to be accomplished and skills and knowledge needed for them to get the job done. A three-round Delphi research technique was employed as a structured group communication method between five participants to answer three research questions. The protocol consisted of anonymous participants using online surveys to respond to several rounds of questioning. The research concluded with a group consensus. The results produced nine functional areas, 12 operational tasks and 14 competencies of skills and knowledge for OEAs. Based on the findings, it was now possible to illustrate an operational management competency model as a resource for the administrator in charge of an online education program. After conclusions were drawn, the study provided recommendations for future research

Proposing a Delphi-derived, inter-enterprise service-oriented architecture maturity model

Companies have long sought to integrate existing Information Systems (IS) in order to support existing and potentially new business processes spread throughout their “territories” and possibly to collaborating organizations. A variety of designs can be used to this end, ranging from rigid point-to-point electronic data interchange (EDI) interactions to “Web auctions”. By updating older technologies, such as “Internet-enabling” EDI-based systems, companies can make their IT systems available to internal or external customers; but the resulting systems have not proven to be flexible enough to meet business demands. A more flexible, standardized architecture is required to better support the connection of various applications and the sharing of data. Service- Oriented Architecture (SOA) is one such architecture. It unifies (“orchestrates”) business processes by structuring large applications as an ad-hoc collection of smaller modules called “Services”. These applications can be used by different groups of people both inside and outside the company, and new applications built from a mix of services (located in a global repository) exhibit greater agility and uniformity

An analysis of Eastern European liner shipping during the period of transition

NoneMerged with duplicate record 10026.1/1187 on 07.20.2017 by CS (TIS)Transition in Europe is one of the most important transformations in modern history. This research investigates the impact of economic and political transition on the liner sector of post-Soviet Europe. Former socialist shipping corporations have begun to offer services under market conditions and left behind the rigid leeway of central planning (Cottam and Roe 2007). Extensive adjustments in ownership, organisation, fleets and markets have transpired. Successful transformation of the maritime industries has a major influence upon the speed and route of economic development in transition countries (Von Brabant 2011). Despite this, liner shipping has received very little attention from academia. There have been no profound investigations, nor a recognised transition model concerning the Eastern European liner sector. However, developments within this field and its importance for liner shipping internationally make transition shipping a topic worthy of rigorous analysis. A review of Eastern European liner shipping during the period of transition was undertaken in order to assess the level of adaptation to the demands of the free market placed upon the Eastern European liner shipping corporations by the post-1989 transformations. Eastern European maritime literature supported the application of the concept from a transition context and assisted in the development of a conceptual model. The role of the model is to provide a visual representation of the most important elements of restructuring processes used in the facilitation of liner shipping in the European free market. Analysis of the research synthesis resulted in the identification of key dimensions crucial to successful transition. A three-tiered Delphi survey classified major areas of change and the relationship of changes to the liner industries. From a systemic point of view, research findings indicate the existence of a number of transitional processes utilised in the restructuring of liner shipping fleets. These are: liberalisation, deregulation, commercialisation, privatisation and European Union accession. Such processes are intricately linked and deeply dependent upon evolutionary timing and sequencing. A discussion of the results provides serious implications for world practitioners. Based on the findings of this study, European Union competitors may take advantage of the fact that transitional liner shipping has largely lost touch with market decisive players, although it has undergone broad privatisation and restructuring. Conversely, Eastern European liner corporations can analyse the effect of transition upon shipping, and draw comparisons between the varying techniques applied and the results achieved by national fleets in order to identify the most advantageous commercialisation strategies. Government initiative will now be required to overcome the conflict between the interest of the liner industry and that of the national citizen, such that there will be public acceptance of free competition, privatisation and foreign investment.Self-funde

Development of an integrated safety, health and environmental management capability maturity model for Ghanaian construction companies

With high rates of accidents, injuries, illnesses, negative environmental impacts and other well-being issues still recorded in the construction sector, as well its social and economic impacts, the need for safety health and environmental (SHE) improvement has become critical. Management systems, particularly environmental management systems (EMS) and safety management systems (SHMS), have been identified as innovative and systematic approaches for companies to manage SHE risks effectively in order to improve their SHE performance. However, the adoption and implementation of EMS and SHMS in the construction sector, particularly in developing countries like Ghana, has been slow and generally low, mainly due to cost and the bureaucracy that comes with the parallel implementation of standalone management systems. There is, therefore, a need for an integrated SHE management framework for effective SHE risks management and control in the construction sector. However, there is no single integrated SHE management framework for construction organisations to use, especially those within developing countries. Neither is there any mechanism by which construction companies can ascertain their capability in implementing integrated SHE management in order to guide efforts to improve their SHE performance. This research was undertaken to develop an integrated SHE management capability maturity model (SHEM-CMM) that can be used by construction firms in the Ghanaian construction industry.To achieve the aim of the study, a quantitative research approach was adopted. It involved a comprehensive literature review to generate potential capability attributes relevant to integrated SHE management. Following the literature review, a survey of experienced SHE experts was undertaken in order to verify the suitability of the identified integrated SHE management capability attributes. Subsequently, a three-round Delphi technique was undertaken with experienced SHE management experts (round 1 n=41, round 2 n=31 and round 3 n=30) and accompanied by the application of voting analytical hierarchy process, to ascertain the relative weight/priority of the capability attributes. This study found 20 integrated SHE management capability attributes which are clustered into five categories, namely: strategy; process; people; resources; and information. Collectively, the attributes within the ‘strategy’ category are the most important, followed by the ‘people’ and then ‘process’ attributes. Drawing on the capability maturity concept, an integrated SHE management capability maturity model (SHEM-CMM) was developed. The model is composed of 20 integrated SHE management capability attributes which are mapped on to five levels of capability maturity ranging from Level 1 to Level 5, and with each level having a distinct maturity level descriptor. The integrated SHEM-CMM was then validated by 59 construction professionals including SHE experts in construction companies operating in the Ghanaian construction industry in order to ensure the adequacy and practical usefulness of the model. This research has contributed to the existing body of knowledge on SHE management by establishing integrated SHE management capability attributes and their relative weight of importance. Furthermore, the research has developed a novel integrated SHEM-CMM which has practical usefulness in the construction industry. The model provides a systematic approach for SHE management capability evaluation and improvement in construction. It is anticipated that the developed capability maturity model would be used by construction firms to systematically assess their SHE management capability and identify ways to further improve their SHE management in order to obtain better SHE performance outcomes

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

A school management system interoperability maturity (SMSIM) model for schools in South Africa

This qualitative study applied the exploratory Delphi expert reviews as a strategy through the research onion of Saunders, Lewis and Thornhill (2016) to explore School Management Systems (SMS) and how they can be improved through interoperability. The study followed the research methodology as outlined in chapter 5 to conceptualize the School Management Systems Interoperability Maturity (SMSIM) model that provides guidelines for achieving the next level of interoperability in SMS. To conceptualize the model, literature findings, a combination of Organisational Interoperability Maturity Model (OIM) and Information Systems Interoperability Maturity Model (ISIMM), and experts with over 10 years of experience in various fields participated in the study. Hermeneutics and thematic analysis were used to analyze and interpret the data. After the Delphi expert review results (in two iterations), it was evident that nothing had to be changed or adjusted from the conceptual literature model therefore, the model that emanated from literature was the final model of the study.School of ComputingM. Sc. (Computing

An action plan to enhance a sustainable culture of safety to improve patient outcomes

Sustainability is a complex system of interaction between a hospital, individual, community, and environmental factors that is required to work in harmony to keep a patient healthy. With the complexities that exist within healthcare, the nurse leader is required to ensure that the care environment, processes and the safety behaviours required from nurses to provide safe healthcare is in place and sustained to contribute to the enhancement of patient safety, whilst in the care of the diverse nursing workforce. The aim of the study is to develop an action plan to sustain best safety culture practices for improved patient outcomes in hospitals with a culturally diverse nursing workforce. Methodology: A multiple method design was utilised to study the safety culture and positive work environment (hospital climate) that exists among culturally diverse nurses and how it is managed by the nurse managers in order to identify and describe actions that can be included in an action plan to sustain best safety culture practices for improved patient outcomes. Purposeful and convenience sampling methods were used in the study. Two hospitals, with a very diverse nursing workforce were purposefully selected to participate in the study. Pretesting of the questionnaire and e-Delphi embedded assessment validation instrument were done by participants not part of sample groups. Phase 1: The Hospitals outcomes data for nursing admission assessment within 24-hours, falls and hospital acquired pressure ulcer incidences and hand hygiene rates were collected on a checklist. Phase 2: Two questionnaires (1) nurses capturing: biographical data and culture, patient safety (nursing admission assessment within 24-hours, falls and HAPU and hand hygiene), and safety culture and positive work environment (hospital climate); (2) nurse managers capturing: biographical data and culture, patient safety (nursing admission assessment within 24- hours, falls and HAPU and hand hygiene), safety culture and Positive Work Environment (hospital climate) and just culture practices. Phase 3: the Draft e-Delphi action plan with embedded assessment validation instrument was developed. Phase 4: The panel experts selected to validate the e-Delphi draft action plan with embedded assessment validation instrument in pre-determined rounds. Data analysis: Phase 1: The outcomes data was displayed in bar graphs and illustrated that (1) the nursing admission assessment within 24 hour period not been sustained over time for the medical, surgical, paediatric and critical care areas; (2) a hundred and sixty two fall incidence; (3) ninety six HAPU incidences and (4) hand hygiene rate of between 80-94% being reported. Phase 2: A participation rate of 46.33% by nurses and 73.91% by nurse managers were achieved. The data for the 2 questionnaires indicated the need to include 54 action statement to address the culture, patient safety, hospital climate (PWE), safety culture and just culture gaps identified. Phase 3: the e-Delphi draft action plan developed based on literature review and data from phase 1 and phase 2. Phase 4: 100% participation rate was achieved. Consensus was reached within two rounds that the 54 action statements are essential and important for patient safety and identified the responsible persons required enacting on action statement and timeframe required to complete action. Recommendation: The Action Plan to enhance a sustainable Culture of Safety to improve patient outcomes were decided by panel experts. Plan to disseminate the plan among the CNO for implementation.Health StudiesD. Litt. et Phil. (Health Studies

Shifting institutional paradigms to ignite organizational equity amongst African American professionals

African Americans can become discontented with their jobs and even consider resigning due to workplace anxiety. This quantitative study among African American business professionals in the U.S. highlighted the critical factors that foster positive working environments and organizational equity for African American professionals. The researcher focused on increasing an organization\u27s effectiveness through managing diversity, allowing employees to feel inclusivity, and being part of a team. As a result, there will be happier, satisfied, and committed workers, thereby increasing the level of knowledge in the workforce while reducing expenses. This study analyzed conflict management, cultural diversity, marginalized employee emotions, teamwork, and attitudes to determine the effects of diversity management on organizational effectiveness. The Delphi method was used to survey participants and collect data to find themes. Based on the findings, conflict, feelings of marginalization, and cultural diversity can influence diversity management and effective teamwork, which is equally essential to the success of an organization. Among other things, managers can prioritize diversity management for successful implementation in varied workforces. Employers, managers, and human resources professionals should consider a positive social change to help overcome workplace stress among African American workers. Leaders in organizations can accommodate African American professionals in advancing their careers by promoting workplace inclusion, diversity, and advocacy. The study could assist organizations in addressing the need for social change so that African American professionals can have opportunities to enter into leadership roles

Paediatric nursing : an investigation of the effect of specialist paediatric nurse education on the quality of children’s nursing care in Western Australia

In Australia, specialist education in paediatrics is not a requirement for nurses caring for hospitalised children. Thus, nurses can work in paediatrics without any prior knowledge of the unique needs of children such as developmental stages or separation anxiety. As a consequence, there are some clinicians and authors who advocate that when children require health care, they should be cared for by nurses who are educated in, and understand the specific physical, psychological and social needs of children. Despite this, the evidence is lacking as to whether specialist nurse education affects the quality of care in paediatrics. This study investigates whether the quality of care that children and their families receive is different to when they are nursed by specialist paediatric nurses (SPNs) compared to nonspecialist paediatric Registered Nurses (NSPNs). SPNs are Registered Nurses who have undertaken specific or further education in paediatrics and NSPNS are Registered Nurses who have no specific or further education in paediatrics. This research was prompted by national policy changes in Registered Nurse (RN) education which shifted the focus from hospital-based training to the tertiary sector. There has not been a review of paediatric nurse education in Australia since these changes in 1994. Quality measures have been developed for the admission procedure as it is the most common clinical procedure performed in hospital on children. The quality measures were defined by the literature and a Delphi Panel of international paediatric nursing experts. The five stage methodology incorporated: (i) a desk analysis of the literature and policies regarding paediatric nursing and education to identify quality measures (QMs); (ii) development of QMs for the most common hospital procedure for children, the admission procedure; (iii) the development of a consensus definition of QMs using the Delphi method; (iv) observation of RNs using video during the admission of children to the hospital to test the proposed QMs and measure whether SPNs behaved differently to NSPNs; and (v) a follow-up on-line survey of all of the observed RNs regarding their perceptions of other factors influencing their practice. This research found that overall, SPNs meet the quality measures during the admission procedure significantly more often than NSPNs (p=0.009). When the QMs were analysed individually, the analysis showed a significant relationship between education and some of the QMs, but not in others where the relationship was not statistically different. This leads to the assumption that there are other factors than the level of specialist education which affect the quality of care such as prompts on admission forms and/ or the RNs‘ personal experiences. However, in the on-line survey of the sample, the RNs reported that tailored education has played a major role in their care delivery to children and their families. The findings of this research indicate that in Australia, the ‗comprehensive‘ nursing model, which leads to the qualification of RN, may not be the best model for delivering the highest quality of care to children and their families