Tracking epistemic beliefs and sensemaking in collaborative information retrieval

Collaborative information retrieval is an area of increasing interest. However, the wider sensemaking context in which it occurs is understudied. Furthermore, the role of users’ beliefs about the domain they are querying, its structure, stability, complexity, and justifications – their epistemic beliefs – has been little studied in either individual or collaborative IR software development contexts. Here we discuss a tool to combine the knowledge mapping tool Cohere, with reference management capabilities through which the iterative, epistemically germane, potentially (but not necessarily) collaborative IR process may be ‘brought out’ both for sensemaking, and research purposes

Levelling the Playing Field: A Genre Analysis of Online Search Language and Behaviour in UK Higher Education

This study examines the impact of non-native language speakers on their academic search queries, strategies and performance. Screen recordings and retrospective think aloud interviews were conducted with both native and non-native speakers. Based on a combined application of genre analysis and mapping of the participants’ query formulations and interactions, this research derives 4 distinct strands to an established model of the information search process. Key differences in the searches are highlighted and the use of search genre for accommodating all university students are discussed

Informationssuchverhalten als Grundlage für die Gestaltung von Veranstaltungen zum Erwerb von Informationskompetenz

Für die Gestaltung bibliothekarischer Veranstaltungen zum Erwerb von Informationskompetenz stellen die bisherigen Ergebnisse und Befunde der Forschung zum Informationssuchverhalten eine wertvolle Grundlage dar, indem bestimmte und v.a. typische Verhaltensmuster, Routinen und Präferenzen im Umgang mit Informationsressourcen und Informationen in konzeptionelle und inhaltliche Anpassungen von IK- Veranstaltungen eingebracht und eingesetzt werden. Das Informationssuchverhalten untersucht sowohl individuelle als auch kollektive Informationsprozesse und Faktoren, die diese maßgeblich beeinflussen. Hierzu werden der gesamte Informationsprozess oder einzelne Abschnitte untersucht, die den Information Need, Seeking und Using (INSU)-Prozess bilden. Die Befunde der einzelnen INSU-Prozesses-Einheiten zeigen, dass Faktoren wie Informationsbedarf, Informationsart und -form sowie die Einbindung in übergeordnete Arbeitsprozesse wesentlichen Einfluss auf das Informationssuchverhalten haben. Des Weiteren konnte die ISB-Forschung eine Klassifizierung von Benutzergruppen entwickeln und z.B. Fast Surfers, Broad Scanners und Deep Divers charakterisieren bzw. auch das Bouncing oder Flicking Behavior beschreiben. Hinzu kommen mehrere Modelle, die Informationssuchverhalten und Informationsverhalten in bestimmten Situationen nachbilden und darstellen können

EXPLORING THE STAGES OF INFORMATION SEEKING IN A CROSS-MODAL CONTEXT

Previous studies of users with visual impairments access to the web have focused on human-web interaction. This study explores the under investigated area of cross-modal collaborative information seeking (CCIS), that is, the challenges and opportunities that exist in supporting visually impaired (VI) users to take an effective part in collaborative web search tasks with sighted peers. We conducted an observational study to investigate the process with fourteen pairs of VI and sighted users in co-located and distributed settings. The study examined the effects of cross-modal collaborative interaction on the stages of the individual Information Seeking (IS) process. The findings showed that the different stages of the process were performed individually most of the time; however it was observed that some collaboration took place in the results exploration and management stages. The accessibility challenges faced by VI users affected their individual and collaborative interaction and also enforced certain points of collaboration. The paper concludes with some recommendations towards improving the accessibility of cross-modal collaborative search.Peer Reviewe

Understanding collaborative search for places of interest

Finding a place of interest (e.g., a restaurant, hotel, or attraction) is often related to a group information need, however, the actual multiparty collaboration in such searches has not been explored, and little is known about its significance and related practices. We surveyed 100 computer science students and found that 94% (of respondents) searched for places online; 87% had done so as part of a group. Search for place by multiple active participants was experienced by 78%, with group sizes typically being 2 or 3. Search occurred in a range of settings with both desktop PCs and mobile devices. Difficulties were reported with coordinating tasks, sharing results, and making decisions. The results show that finding a place of interest is a quite different group-based search than other multiparty information-seeking activities. The results suggest that local search systems, their interfaces and the devices that access them can be made more usable for collaborative search if they include support for coordination, sharing of results, and decision making

“Tutteli to Japan”: A case study of spontaneous collaboration in disaster response

“Tutteli to Japan” (TTJ) is a case study of ordinary people, a group of Japanese women living in Finland, trying to figure out how to help disaster-affected citizens from a distance in coordination with likeminded strangers on-the-ground to accomplish aid supply delivery. Unlike commonly seen in citizen response to disasters, this case did not start as an extension of pre-existing social group activities or an informal group of volunteers under the name of TTJ. Rather, the effort emerged from individual responses on the Internet to the 2011 Great Tohoku Earthquake and Tsunami disasters in Japan, expressing their compassions and aspirations to do something for the disaster victims; some were on Twitter, some were on their blogs. As the devastation escalated, so did the people’s eagerness to do something about the inadequate distribution of resources, with a focus on the breastfeeding mothers in Japan who only had access to powder-based baby formula. Having this challenge left untouched by government or aid agencies, these concerned individuals, as novice learners of international aid work without a chain of command, continued seeking and sharing information in order to deliver the liquid baby formula regardless of informational, operational, and situational uncertainties surrounding them. Within the next forty days, these volunteer individuals were able to ship six times, a total of 12,000 cartons of formula, directly delivered and distributed to the hands of breastfeeding mothers in twelve different locations in the disaster-affected communities in Japan. In this dissertation, I study the entangled, mutually collaborative nature of finding a way to help processes within and between like-minded individuals and the broader context of people and information with emphasis on information needs and learning. Drawing on a dataset that encompasses a range of real-time social media data as well as interviews and documentation, this single-case study traces how ordinary citizens interacting online develop the idea for delivery of baby formula as emergency supplies and how these like-minded strangers collaboratively mobilized resources for the TTJ logistics and processes of packaging, dispatching and delivering large volumes of relief supply including: the fundraising volunteers in Finland, the drivers and distributors in Japan. This study aims to describe how such ordinary people’s information interactions shape spontaneous collaboration in disaster response. My findings suggest that independent public participation and collaborative efforts for disaster response perform as sources of tensions and various kinds of vagueness, but these are the functions that spontaneous volunteers can offer resourcefully. With learning by doing approaches, these compassionate individuals, both online and on-the-ground, muddled through unknown needs of unfamiliar activities in identifying, managing and processing different kinds of tasks, particularly by asking for information and acting on information received including uses of vague language and uncertain sources of information. This iteration of dual processes – searching for information to help and self-organizing under leaderless management – illuminates underlying processes of spontaneous collaboration. I argue that the TTJ illustrates the power of intention, which is the power of creativity among ordinary people acting on information processed through humane-driven technology use. These iterative information interactions can be best understood through a new concept articulated in this dissertation, shared uncertainty. This concept encompasses our understanding of independent public participation and collaboration and offers an interdisciplinary bridge between research in information behavior, computer-supported cooperative work, crisis informatics and disaster studies

Group cohesion and collaborative information behaviour: An exploration of student experiences of university group work

Modern organisations heavily rely on using interdisciplinary teams to accomplish intellectually demanding tasks. The advent of the World Wide Web, the advancements in communication technological tools and easy access to high volumes of information through the Web provide expanded capacity for individuals to work together and fulfil their shared goal but true collaboration is far from straightforward. Teamwork skills are identified as a desirable and distinguishing attribute of the graduates whom employers seek to employ. Accordingly, higher education institutions lay particular emphasis on developing students’ collaborative skills by designing and incorporating group projects into courses. The findings of relevant research demonstrate that employers are still not satisfied with the newly-hired graduates’ performance and students also reflect negative attitudes towards university group work. In this regard, scholars attempt to gain a through and deep understanding of individuals’ collaborative information behaviour when working in group settings and identify the factors that can impact on this process. This research, guided by the primary question of ‘How does group cohesion shape students’ collaborative information behaviour over the duration of group tasks?’ sought to explore the development of cohesion in student groups which has been widely recognised as an influential element in motivating group members to work collectively. Through a series of supporting research questions addressing the role that task cohesion, social cohesion and perceived cohesion play in students’ collaborative information behaviour, the work also aimed to find out how different dimensions of cohesion can have an impact on the way students make sense of the group task components, search for information and use information to accomplish group projects. This study took a qualitative approach and used Straussian grounded theory methodology to collect and analyse the data. Data collection was conducted by taking an in-depth interview approach through 10 semi-structured focus group sessions with student participants recruited from an Australian university who were undertaking project units as part of their degrees across any number of discipline areas over two successive semesters. Data was analysed using open, axial and selective coding following the Strauss and Corbin approach. Constant comparison of similarities and differences in the data enabled the researcher to elaborate on the identified concepts in terms of their properties and dimensions. This study resulted in rich description of how different dimensions of group cohesion emerged and developed in student groups over the duration of completing the group task and its association with students’ collaborative and individual information behaviour practices. Results suggest that task cohesion exerted more meaningful impact on group process and outcomes in comparison with other aspects of cohesion. It was found that students’ collaborative information behaviour activities are shaped by their perceptions of group task cohesion developed through adopting shared leadership style, the level of task complexity and interdependence and group members’ composition in terms of similarity in aspirations and academic capability. With regard to social cohesion, familiarity was identified as a factor which had immediate impact on students’ feelings of attraction and liking towards the group which did not persist over time as it fell under the influence of group members’ commitment and active involvement in group task activities. Task cohesion was then recognised as an antecedent of social cohesion in student groups and participants’ interpretation of social cohesion was based on experiencing comfortable feeling with group members instead of developing collective sense of closeness and friendship. Experiencing such a feeling within the group plays a more influential role in motivating students to communicate easily and sharing their ideas In terms of perceived cohesion, the findings of this study indicated that students in this particular sample did not intend to develop a sense of belonging and attachment to the group. They were of the mindset that once they complete their group task, the group would be disbanded so there is no potential benefit of developing such a feeling in university group context. This study highlighted the role of task design and its features on students’ collaboration as well as their choice of communication method throughout the group’s lifespan. At the early stages of the group project, the level of collaboration for identification of needed information to create a shared focus and define the project’s problem statement was heavily dependent upon the nature of the assessment task and its perceived complexity. Individual information searching was also identified as a common characteristic among all the research participants in this study but the structure of the assessment task determined the level of collaboration among members in regard to sharing information and evaluating the retrieved information in terms of relevancy and credibility. The evaluation and use of information sources to fulfil group task requirements was seen to be a collaborative activity in similar research studies but the findings from this study showed that groups assigned a highly structured task did not feel a need to have regular communication because their sub-tasks were not so much related to each other. This finding suggests that the outcomes of collaboration are not what most academics expect them to be as too little emphasis placed on the role of the task and more on the scale of the work to be delivered. The key finding of this research is that the group ‘task’ drives the behaviours of students, as individuals and as a group member, and that assigning students a project to do as a group that is too large to be done individually will not drive genuine collaboration. This research suggests an addition to the Input, Mediator, Output, Input (IMOI) model that includes a Task Calibration step by academic staff, to define the primary outcome of any given assessment task as either ‘collaboration’ or ‘product’, rather than the hope that collaboration takes place in order to deliver a big product. This shows that true collaboration would not take place by assigning students a large-scale group project; instead the tasks should be designed and structured in a way to drive and reward collaboratio

Information needs and information seeking behaviour of researchers in an Industrial Research Institute in Nigeria

The entire world needs and seeks information to survive and thrive in the 21st century as a result of information acquisition, with doctors, lawyers, teachers, students and even the elderly all desiring information for their everyday activities. Researchers of different disciplines working at the various federal institutes in Nigeria are no exceptions to the craving for requisite information that will enable them successfully carry out their numerous research projects undertaken towards achieving sustainable national development. The aim of the study was to investigate the information needs and information-seeking behaviour of researchers at the Federal Institute of Industrial Research Oshodi, Nigeria. This study applied both quantitative and qualitative research approaches for the purpose of triangulation. The quantitative approach had a strong dominance over the qualitative approach in this study. This study adopted the positivist paradigm. The questionnaire, interview and observation data collection tools were the chosen tools used to collect data from researchers from the six departments of the Federal Institute of Industrial Research Oshodi and five professional librarians of the institute’s library. Out of 165 questionnaires that were administered to researchers, a total of 121 were returned (resulting in a response rate of 73%). Inaccuracies were identified in seven copies of the questionnaires which were discarded and not analysed. Therefore, usable returns totalled 114 (67%). Wilson’s 1999 model of information behaviour was used as the theoretical framework. This study revealed that both formal and informal sources were consulted by the researchers. It was important to note that the internet was the information source most commonly used by the researchers to obtain information. The institute’s library was poorly used because it contained outdated library materials and was not equipped with an internet facility. The researchers opted for the use of mobile phone/iPad, personally owned or sourced internet access and business centres (supplying internet services outside the institute) to access information sources for information. The study ascertained that there was undoubtedly an instituted library officially established within the institute to provide information to researchers. But due to socio-economic and political problems faced by the country Nigeria, predominantly with respect to the outlook of poor funding of sustainable library development concerns and the government’s lack of interest in research, outdated library collections and poor information provision services have become the given at the institute’s library. This ultimately brought about pessimistic reactions from the researchers. Among its recommendations, the study suggested that funding the institute’s library in order to update and replace outdated library collections is a priority. An information audit should be carried out to ascertain the current state of ICTs within the institute and the institute’s library should be equipped with an internet facility promptly. Adopting these recommendations would enable researchers to have limitless access to items of information they need for research as they seek for information.Information ScienceD. Phil. (Information Science