Understanding Perceptions of Problematic Facebook Use: When People Experience Negative Life Impact and a Lack of Control

While many people use social network sites to connect with friends and family, some feel that their use is problematic, seriously affecting their sleep, work, or life. Pairing a survey of 20,000 Facebook users measuring perceptions of problematic use with behavioral and demographic data, we examined Facebook activities associated with problematic use as well as the kinds of people most likely to experience it. People who feel their use is problematic are more likely to be younger, male, and going through a major life event such as a breakup. They spend more time on the platform, particularly at night, and spend proportionally more time looking at profiles and less time browsing their News Feeds. They also message their friends more frequently. While they are more likely to respond to notifications, they are also more likely to deactivate their accounts, perhaps in an effort to better manage their time. Further, they are more likely to have seen content about social media or phone addiction. Notably, people reporting problematic use rate the site as more valuable to them, highlighting the complex relationship between technology use and well-being. A better understanding of problematic Facebook use can inform the design of context-appropriate and supportive tools to help people become more in control.Comment: CHI 201

Habitual Disclosure: Routine, Affordance and the Ethics of Young Peoples Social Media Data Surveillance

Drawing on findings from qualitative interviews and photo elicitation, this paper explores young people’s experiences of breaches of trust with social media platforms and how comfort is re-established despite continual violations. It provides rich qualitative accounts of users habitual relations with social media platforms. In particular, we seek to trace the process by which online affordances create conditions in which ‘sharing’ is regarded as not only routine and benign but pleasurable. Rather it is the withholding of data that is abnormalised. This process has significant implications for the ethics of data collection by problematising a focus on ‘consent’ to data collection by social media platforms. Active engagement with social media, we argue, is premised on a tentative, temporary, shaky trust that is repeatedly ruptured and repaired. We seek to understand the process by which violations of privacy and trust in social media platforms are remediated by their users and rendered ordinary again through everyday habits. We argue that the processes by which users become comfortable with social media platforms, through these routines, calls for an urgent reimagining of data privacy beyond the limited terms of consent

Is there Still a PR Problem Online? Exploring the Effects of Different Sources and Crisis Response Strategies in Online Crisis Communication Via Social Media

This study examined the effects of source and crisis response strategy on crisis communication outcomes in the context of social media. A 3 (source: organization, CEO, or customer) × 2 (strategy: accommodative or defensive) × 2 (crisis type: airline crash or bank hacking) mixed experimental study was conducted with 391 participants. The organizational sources were more likely to be perceived as more credible than the non-organizational sources. In particular, the CEO appeared to be the most trustworthy and credible source in delivering crisis messages. The path analysis indicated that perceived source credibility mediated the effect of source on reputation and behavioral intentions. This mediation appeared to be contingent on the type of crisis response strategy

Digital Transitions: Nonprofit Investigative Journalism: Evaluation Report on the Center for Public Integrity

Summarizes outcomes of a one-year grant to CPI to transform itself into a leader in digital nonprofit journalism. Examines CPI's track record, use of new tools and methods, capacity as an effective and credible online presence, and areas for improvement

Understanding and Measuring Psychological Stress using Social Media

A body of literature has demonstrated that users' mental health conditions, such as depression and anxiety, can be predicted from their social media language. There is still a gap in the scientific understanding of how psychological stress is expressed on social media. Stress is one of the primary underlying causes and correlates of chronic physical illnesses and mental health conditions. In this paper, we explore the language of psychological stress with a dataset of 601 social media users, who answered the Perceived Stress Scale questionnaire and also consented to share their Facebook and Twitter data. Firstly, we find that stressed users post about exhaustion, losing control, increased self-focus and physical pain as compared to posts about breakfast, family-time, and travel by users who are not stressed. Secondly, we find that Facebook language is more predictive of stress than Twitter language. Thirdly, we demonstrate how the language based models thus developed can be adapted and be scaled to measure county-level trends. Since county-level language is easily available on Twitter using the Streaming API, we explore multiple domain adaptation algorithms to adapt user-level Facebook models to Twitter language. We find that domain-adapted and scaled social media-based measurements of stress outperform sociodemographic variables (age, gender, race, education, and income), against ground-truth survey-based stress measurements, both at the user- and the county-level in the U.S. Twitter language that scores higher in stress is also predictive of poorer health, less access to facilities and lower socioeconomic status in counties. We conclude with a discussion of the implications of using social media as a new tool for monitoring stress levels of both individuals and counties.Comment: Accepted for publication in the proceedings of ICWSM 201

The impact of Facebook use on micro-level social capital: a synthesis

The relationship between Facebook use and micro-level social capital has received substantial scholarly attention over the past decade. This attention has resulted in a large body of empirical work that gives insight into the nature of Facebook as a social networking site and how it influences the social benefits that people gather from having social relationships. Although the extant research provides a solid basis for future research into this area, a number of issues remain underexplored. The aim of the current article is twofold. First, it seeks to synthesize what is already known about the relationship between Facebook use and micro-level social capital. Second, it seeks to advance future research by identifying and analyzing relevant theoretical, analytical and methodological issues. To address the first research aim, we first present an overview and analysis of current research findings on Facebook use and social capital, in which we focus on what we know about (1) the relationship between Facebook use in general and the different subtypes of social capital; (2) the relationships between different types of Facebook interactions and social capital; and (3) the impact of self-esteem on the relationship between Facebook use and social capital. Based on this analysis, we subsequently identify three theoretical issues, two analytical issues and four methodological issues in the extant body of research, and discuss the implications of these issues for Facebook and social capital researchers

How Giving Contests Can Strengthen Nonprofits and Communities

Presents a case study of Give to the Max Day: Greater Washington, its financial performance and impact on area nonprofits' relationships with donors, capacity building, and the sector. Outlines successful strategies and tips for nonprofits and organizers

A qualitative study of children, young people and 'sexting' : English

The purpose of this small scale qualitative research was to respond to and enhance our understandings of the complex nature of sexting and the role of mobile technologies within peer teen networks. It was designed as a pilot study – to investigate a phenomenon whose nature, scale and dimensions were unknown. Thus the research itself also was small in scale and exploratory in nature and also culturally and geographically specific. We conducted focus group interviews with 35 young people years 8 and 10 in two inner city London schools. At the focus groups we asked participants to friend us on Facebook, with a research Facebook profile. We then mapped some of their activities online and returned for 22 individual interviews with selected case study young people. We also interviewed key teachers and staff at the schools. The study found that threats from peers in digital social networks were more problematic for young people that ‘stranger danger’ from adults. Digital technologies facilitated new visual cultures of surveillance, in which young women were pressured to send revealing body photos or asked to perform sexual services by text and through social networking sites. In this way, sexting aggravated peer hierarchies and forms of sexual harassment in schools, meaning that sexting was often coercive and was sometimes a form of cyberbullying. Girls were most negatively affected by ‘sexting’ in cultural contexts of increasing ‘sexualisation’ shaped by sexual double standards and boys had difficulty in challenging constructions of sexually aggressive masculinity. The research allowed for exploration of when pleasurable sexual flirtation through digital communication moved into sexual coercion and harassment, which was illustrated through narrative examples. Considering the relationship between online and offline risks it found sexual double standards in attitudes to digital sexual communication were linked to incidents of real playground sexual harassment and violence. Finally, it found that children at primary school age were being impacted by the coercive aspects of ‘sexting’ at an earlier age, than prior research indicated

The need for support: Young people living through a family health crisis

Young people living with a family health crisis are found to experience high levels of distress, anxiety, low mood and depressive symptoms and are at risk of becoming disengaged with education, socially isolated and uncertain regarding what the future will hold for them. A body of research indicates that practical intervention, including youth work, engagement with other young people and targeted support can have a significant impact upon a young person’s capacity to cope with a complex family health crisis and develop self-reliant behaviours. Despite the plethora of evidence to indicate the need for systems of support for children and young people experiencing a family health crisis, current provision across the UK is inconsistent, inequitable and not clearly underpinned by policy intervention. This study sets out to indicate the extent and nature of need of children and young people who are living with a family health crisis in Britain, the type of support they require and the ways in which Hope Support meets those needs