The Importance Of End-User Analysis In New Information System Adapters: Lessons Learned From Practice

The implementation of Information System (IS) in new-IS adapters can remain unused even when they developed properly. The previous research shows that the unsuccessful IS utilization problem primarily related to behavioral issues rather than technical issues. The behavioral issues should be addressed in the stakeholder analysis, an activity in the inception phase of requirement engineering. End-users of an IS are one of the focuses in stakeholder analysis. We studied the correlation of the end-user analysis in new-IS adapters with the successfulness of IS utilization. We conducted a qualitative studied on 20 IS development projects. The findings show strong correlation of the end-user behavior and the IS adoption. We suggest the end-user analysis is necessary for the IS development project in new-IS adapters. We concluded that it is recommended to formally get the end-user commitment before starting the IS development process. Keyword : Information System, end-user analysis, new-IS adapters, end-user commitmen

Do End Users Accept End User Development?

Do end-users accept end-user development by using enterprise mashups? Using the technology acceptance model, this research investigates the acceptance of the FAST platform, which enables endusers to build their own application by simply drag and drop graphical building blocks onto a canvas. An evaluation workshop of 159 individuals in various countries and locations found strong support of the idea. It was revealed that perceived usefulness strongly affected the attitude towards using enterprise mashups for end-user development. In turn, perceived ease of use did not. With respect to the developed mashup platform it was found that the available content within a mashup platform is the main influencing factor on the acceptance of end-user development by using mashups

The application development process: What role does it play in the success of an application for the user developer?

End user development of applications forms a significant part of organisational systems development. This study investigates the role that developing an application plays in the eventual success of the application for the user developer. The results of this study suggest that the process of developing an application not only predisposes an end user developer to be more satisfied with the application than they would be if it were developed by another end user, but also leads them to perform better with it. Thus the results of the study highlight the contribution of the process of application development to application success

End user development: Satisfaction with tools and satisfaction with applications

This study explored the relationship between end user developers’ perceptions of their applications and their perceptions of the tools used to create them. Satisfaction with a user developed application was found to be significantly correlated with satisfaction with the tool used to create the application. The role of experience in this relationship was also explored, and possible implications of the findings are discussed

Supporting End-User Development through a New Composition Model: An Empirical Study

End-user development (EUD) is much hyped, and its impact has outstripped even the most optimistic forecasts. Even so, the vision of end users programming their own solutions has not yet materialized. This will continue to be so unless we in both industry and the research community set ourselves the ambitious challenge of devising end to end an end-user application development model for developing a new age of EUD tools. We have embarked on this venture, and this paper presents the main insights and outcomes of our research and development efforts as part of a number of successful EU research projects. Our proposal not only aims to reshape software engineering to meet the needs of EUD but also to refashion its components as solution building blocks instead of programs and software developments. This way, end users will really be empowered to build solutions based on artefacts akin to their expertise and understanding of ideal solution

Software environments for supporting End-User Development

Our work on End-User Development primarily focuses on the needs of a specific community of users, namely professionals in diverse areas outside of computer science, such as engineers, physicians, geologists and physicist, who are not professional programmers. We refer to them as domain experts. We developed a participatory design methodology, called SSW (Software Shaping Workshop) methodology, aimed at designing software environments that support domain experts to become co-designers of their tools. The different stakeholders can contribute their own views on the problem to design, development and maintenance of an application, using their own languages and notations. We also proposed a model of the Interaction and Co-Evolution processes (ICE model) occurring between users and system. It extends a previous model of Human-Computer Interaction by considering an important phenomenon occurring during the use of interactive systems, called co-evolution of users and systems

Natural Notation for the Domestic Internet of Things

This study explores the use of natural language to give instructions that might be interpreted by Internet of Things (IoT) devices in a domestic `smart home' environment. We start from the proposition that reminders can be considered as a type of end-user programming, in which the executed actions might be performed either by an automated agent or by the author of the reminder. We conducted an experiment in which people wrote sticky notes specifying future actions in their home. In different conditions, these notes were addressed to themselves, to others, or to a computer agent.We analyse the linguistic features and strategies that are used to achieve these tasks, including the use of graphical resources as an informal visual language. The findings provide a basis for design guidance related to end-user development for the Internet of Things.Comment: Proceedings of the 5th International symposium on End-User Development (IS-EUD), Madrid, Spain, May, 201

End-User Development for Human-Robot Interaction

End-user development (EUD) represents a key step towards making robotics accessible for experts and nonexperts alike. Within academia, researchers investigate novel ways that EUD tools can capture, represent, visualize, analyze, and test developer intent. At the same time, industry researchers increasingly build and ship programming tools that enable customers to interact with their robots. However, despite this growing interest, the role of EUD within HRI is not well defined. EUD struggles to situate itself within a growing array of alternative approaches to application development, such as robot learning and teleoperation. EUD further struggles due to the wide range of individuals who can be considered end users, such as independent third-party application developers, consumers, hobbyists, or even employees of the robot manufacturer. Key questions remain such as how EUD is justified over alternate approaches to application development, which contexts EUD is most suited for, who the target users of an EUD system are, and where interaction between a human and a robot takes place, amongst many other questions. We seek to address these challenges and questions by organizing the first End-User Development for Human-Robot Interaction (EUD4HRI) workshop at the 2024 International Conference of Human-Robot Interaction. The workshop will bring together researchers with a wide range of expertise across academia and industry, spanning perspectives from multiple subfields of robotics, with the primary goal being a consensus of perspectives about the role that EUD must play within human-robot interaction.Comment: Accepted at Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction (HRI '24 Companion), March 11--14, 2024, Boulder, CO, US